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3.0 - 5.0 years
3 - 5 Lacs
Gurgaon, Haryana, India
On-site
Join us as a Customer Service & Operations Analyst in Anti-Money Laundering Working with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities. You'll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business. This role offers great career development opportunities with relevant training programmes and exposure for you and your work. We're offering this role at senior analyst level. What you'll do: Joining a specialist AML team, you'll be working together to deliver the most successful outcomes for the business and our customers. You'll respond to customer queries and process, authorise, and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard. As you continue to develop in your role, you'll support with process training and knowledge sharing across your team, working together towards success. Day-to-day, You'll Be: Accurately investigating your queries, raising them with relevant parties, and escalating where needed. Making sure processing is performed accurately and within an agreed turn-around time. Participating in initiatives that help improve our customer service, processes, and procedures. Reviewing processing errors and customer complaints to help identify trends and training needs. The skills you'll need: You'll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up-to-date trends, policies, and regulations. You'll also be able to work accurately, to deadlines, and with high levels of attention to detail. We'll Also Be Looking For You To Demonstrate: An understanding of the financial services industry and our customers. Knowledge of our products, processes, and banking systems. Good written and spoken communication skills.
Posted 5 days ago
3.0 - 5.0 years
3 - 5 Lacs
Chennai, Tamil Nadu, India
On-site
Join us as a Customer Service & Operations Analyst in Anti-Money Laundering Working with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities. You'll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business. This role offers great career development opportunities with relevant training programmes and exposure for you and your work. We're offering this role at senior analyst level. What you'll do: Joining a specialist AML team, you'll be working together to deliver the most successful outcomes for the business and our customers. You'll respond to customer queries and process, authorise, and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard. As you continue to develop in your role, you'll support with process training and knowledge sharing across your team, working together towards success. Day-to-day, You'll Be: Accurately investigating your queries, raising them with relevant parties, and escalating where needed. Making sure processing is performed accurately and within an agreed turn-around time. Participating in initiatives that help improve our customer service, processes, and procedures. Reviewing processing errors and customer complaints to help identify trends and training needs. The skills you'll need: You'll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up-to-date trends, policies, and regulations. You'll also be able to work accurately, to deadlines, and with high levels of attention to detail. We'll Also Be Looking For You To Demonstrate: An understanding of the financial services industry and our customers. Knowledge of our products, processes, and banking systems. Good written and spoken communication skills.
Posted 5 days ago
2.0 - 4.0 years
0 Lacs
Gandhinagar, Maharashtra, India
On-site
Key Responsibilities Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Surveillance Excellence to achieve the outcomes set out in the Banks Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Processes Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks an while assessing the AML alerts. Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Ensure timely review of the AML cases assigned and recommendation to Team Leader/Principal Officer on observation of any suspicious activity for STR reporting Ensure to prepare STR with compete and accurate information clearly mentioning the Ground of Suspicion and other STR report section as per the format prescribed by FIU-India Assess risks arising from products / segments / geographies / customers / transactions during the AML case investigation or otherwise . Conduct a root cause analysis on the control/other failures to ensure lessons are learned across the bank. Ensure the suitability and quality of case investigation data maintained on enterprise case management systems. Understand technical aspects of systems relevant to CDD, Name and Transaction Screening, AML Monitoring and Case Management. People & Talent Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm Risk Management Inform senior management of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Governance Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF). Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations. Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function. Key stakeholders FCC teams Group, Region and Country Compliance Team Frontline and Operations teams Other Responsibilities Embed Here for good and Groups brand and values in FCC Controls, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Skills And Experience AML Knowledge Communication Skills Surveillance (including Screening and Monitoring) Investigations Qualifications AML certifications will be added advantage Relevant experience in AML field for at least 2 years About Standard Chartered We&aposre an international bank, nimble enough to act, big enough for impact. For more than 170 years, we&aposve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&aposre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can&apost wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you&aposll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
About Revolut At Revolut, we believe that people deserve more from their money - more visibility, more control, and more freedom. Since 2015, we have been dedicated to delivering just that. With our wide range of products, including spending, saving, investing, exchanging, travelling, and more, we aim to help our 60+ million customers get more from their money every day. As we continue our rapid growth, two things are crucial to our success: our people and our culture. Recognized for our exceptional employee experience, we have been certified as a Great Place to Work. With over 10,000 individuals working globally, both in offices and remotely, we are on a mission to redefine success and simplify the complexities of the modern world. About the role Joining the Financial Crime Operations department means being at the forefront of Revolut's efforts to ensure the safety of our customers and their finances. As a FinCrime Quality Analyst in our Compliance team, you will play a key role in resolving customer issues, investigating fraud cases, and ensuring an exceptional customer experience. Being a global fintech company, we operate 24/7, which may require working nights and weekends. While we offer compensation for night shifts, we understand that this may not suit everyone, so please consider this before applying. What you'll be doing - Conducting monthly Quality Control (QC) activities to identify successes and failures within the compliance teams" work - Reporting any issues to Quality Control and FinCrime managers - Providing feedback to analysts and performing root-cause analyses of errors - Providing refresher sessions to analysts facing quality performance challenges - Coaching new team members - Familiarizing yourself with all procedures across the compliance department - Collaborating with teams in different locations - Undertaking any ad-hoc duties as necessary What you'll need - Minimum of 1 year of experience in a compliance-related role - Strong understanding of Anti-Money Laundering (AML) regulations - Knowledge of compliance issues and regulatory requirements in financial services - Attention to detail and strong analytical skills - Willingness to take ownership and responsibility - Excellent communication skills in English - Flexibility, positivity, and adaptability to changes in roles, objectives, priorities, and targets Nice to have - Fluency in another language - Practical knowledge of Google Suite Compensation range - Vilnius: 2,200 - 3,100 gross monthly* - Lithuania: 2,200 - 3,100 gross monthly* - Other locations: Compensation details will be discussed during the interview process - Final compensation will be based on qualifications, skills, and previous experience At Revolut, building a global financial super app is only part of our mission. Our employees are a top priority, which is why we launched our D&I Framework in 2021. We believe that diversity and inclusion are essential for creating exceptional, innovative products and services for our customers. We welcome applications from individuals with diverse backgrounds and experiences to join our multicultural, dedicated team. Important notice for candidates: As job scams are increasing, please adhere to the following guidelines: - Apply only through official Revolut channels without using any third-party services. - Verify all communications through official Revolut emails with an @revolut.com domain. By submitting an application, you agree that the provided information is accurate and that any false details may result in rejection, withdrawal of an offer, or termination of employment. You also consent to the processing of your personal data in accordance with Revolut's Candidate Privacy Notice.,
Posted 1 week ago
1.0 - 4.0 years
1 - 4 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
BASIC QUALIFICATIONS Bachelors degree required Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience Self-motivated and proactive team player who takes ownership and accountability of projects, has strong organizational skills as we'll as the ability to effectively manage competing priorities Flexible and able to work we'll under pressure in a team environment Ability to deliver as per deadlines Adhere to risk and controls Energetic and capable of multi-tasking in a fast-paced environment with extreme attention to detail Forward thinking with the ability to assert new ideas and follow them through / finds alternative solutions and identifies clear objectives. Willing to continuously learn and stay updated on the changing policy requirements including industry developments related to AML PREFERRED QUALIFICATIONS Prior experience in client onboarding process or KYC/AML and Prudent in escalating potential risk to the Firm Prior compliance (AML) experience Ability to adapt to change and new challenges
Posted 1 month ago
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