Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development. Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. Respond to client service needs and own end to end identified tasks through a centralized service model. Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations, Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products. Submits and tracks service request work items appropriately in partnership with business partners. Subject Matter Expertise:Guide team members on domain / process aspects. Perform Root cause analysis on errors/ service issues .US Retirement Services domain – Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred) What are we looking for? Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations.Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Roles and Responsibilities: 3+ Years Preferred Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development. Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. Respond to client service needs and own end to end identified tasks through a centralized service model. Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations, Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products. Submits and tracks service request work items appropriately in partnership with business partners.US Retirement Services domain – Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred) What are we looking for? Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations.Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Roles and Responsibilities: 3+ Years Preferred Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Educated to Degree Level Minimum of 4 years experience of working within a KYC/AML environment Minimum of 1 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Commnication Skills Educated to Degree Level Minimum of 5 years experience of working within a KYC/AML environment Minimum of 3 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Great Communication Skills Educated to Degree Level Minimum of 5 years experience of working within a KYC/AML environment Minimum of 3 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Educated to Degree Level Minimum of 5 years experience of working within a KYC/AML environment Minimum of 3 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Educated to Degree Level Minimum of 5 years' experience of working within a KYC/AML environment Minimum of 3 years' experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Educated to Degree Level Minimum of 5 years experience of working within a KYC/AML environment Minimum of 3 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Communication Skills Educated to Degree Level Minimum of 4 years experience of working within a KYC/AML environment Minimum of 1 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Communication Skills Educated to Degree Level Minimum of 4 years experience of working within a KYC/AML environment Minimum of 1 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the followingCorporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this roleAbility to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

Skill required: Insurance Services - Property and Casualty Insurance Designation: Risk Engineering Analyst Qualifications: BTech Years of Experience: 3 to 5 years What would you do? Risk Engineering provides guidance on risk mitigation for multiple disciplines and occupancies. The objective is to enable global property underwriters to make more informed underwriting decisions.The team performs the risk assessment of various commercial and industrial occupancies from a property insurance loss prevention perspective in support of global Account Engineers and Underwriters. The types of risk include large variety of occupancies like commercial and residential real estate, hospitals, hotels, IT parks, shopping and other service-oriented occupancies as well as all industrial manufacturing occupancies, including both light manufacturing (metal works, plastic works etc.) and specialized manufacturing (e.g. steel, pulp and paper, semiconductor, etc.Perform risk assessments of various light to medium hazard Commercial occupancies from a Property Insurance Loss Prevention perspective in support of Global Account Engineers and Underwriters. Such occupancies within the Manufacturing and Non-Manufacturing pillars include but would not be limited to Wholesale Trade, Commercial and Residential Real Estate, Hospitals, Hotels, Light to Medium Manufacturing (metalworkers, plastic workers, Textile Mills, Printing & Publishing, etc) and Retail Stores / Shopping Centres.The risk assessments will be completed by conducting an analysis of submitted values, as well as various construction, protection and occupancy features which would be determined through the receipt of loss prevention survey reports from a variety of sources. The candidate must be able to interpret these reports and be able to translate the information into risk quality ratings and fire/Nat Cat loss estimates following company guidelines and utilizing available tools and utilities What are we looking for? A degreed engineer (B.Tech minimum), preferably within one of the following Engineering disciplines (Chemical, Electrical, Civil or Mechanical). Candidate must be able to work with little direct supervision, reliable and dependableThe candidate ideally should have property insurance account / field engineering experience or relevant industry experience between 2 to 4 years with focus on fire protection knowledge. Recommended experience ranges for various sub levels within Knwoledge of fire protection codes and standards like NFPA is preferred Possess strong Analytical skills & Excellent Interpersonal and communications skills (verbal and written) Candidate must be organized, self-motivated and willing to learn about the concepts of desktop risk assessment, Occupancy, Hazard, Fire protection and Loss estimation. Fire Protection System DesignProperty Loss PeventionRisk Engineering Property & Casualty InsuranceHealth, Safety, Environment (HSE)Process Safety Roles and Responsibilities: Development of Engineering Service Plans Location level Risk Quality ratings for Fire and Nat-Cat (Site Review) by following established rules and guidelinesAccount Review (Light to Medium Hazard occupancies) Flood Loss Estimates for exposed locations using proprietary toolsCreate Fire Loss Estimate profileCapture account loss history and report on loss trends and mitigation strategies Qualification BTech

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the followingCorporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this roleAbility to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Communication Skills Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the followingCorporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this roleAbility to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Communication Skills Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Looking for someone with KYC experience along with ECDD/OCDD knowledge Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Educated to Degree Level Minimum of 5 years experience of working within a KYC/AML environment Minimum of 3 years experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project- providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? "The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development. Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. Respond to client service needs and own end to end identified tasks through a centralized service model. Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations, Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products. Submits and tracks service request work items appropriately in partnership with business partners.US Retirement Services domain – Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.US Retirement Services domain – Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level docReview and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred)" What are we looking for? "Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations. NA" Roles and Responsibilities: " Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently" Qualification Any Graduation

Skill required: Risk & Compliance - Operational Audit & Compliance Designation: Risk and Compliance Associate Qualifications: BCA/Any Graduation/CA Inter Years of Experience: 0 to 3 years What would you do? You will be aligned with our Risk and Compliance, SOX & Internal audit vertical for the client and help us perform compliance reviews, publish reports with actions and provide closure guidance as needed. We design & recommend effective controls to mitigate risks and help service delivery team prepare for upcoming client / external audits.You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plans.Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required. What are we looking for? Detail orientation Problem-solving skills Ability to perform under pressure Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCA,Any Graduation,CA Inter

Skill required: Banking Services - Banking Fundamentals Designation: Banking operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 Years Language - Ability: English - Intermediate What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver business solutions related to the mortgage (pledging of a property to a lender as security for a mortgage loan) products offered by banks and operate residential mortgage back office transactions from underwriting to closing. What are we looking for? Ability to establish strong client relationship Agility for quick learning Results orientation Problem-solving skills Adaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: KYC Corporate - Anti-Money Laundering (AML) Designation: Int Controls & Compliance Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model – powered by data, intelligent technologies and talentLooking for someone with KYC experience along with ECDD/OCDD knowledgeUnderstand & implement laws, and regulations designed to stop the practice of generating income through illegal actions during transfer of funds. Anti Money Laundering law covers limited number of transactions and criminal behaviors to prevent terrorist financing and money laundering and compliance programs, including know-your-customer (KYC) rules. What are we looking for? Good working knowledge of CIP, CDD, EDD & ACCD Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Summary of the position The position is responsible to manage key client projects. The incumbent will work directly with clients to ensure deliverables fall within the applicable scope. He /she will coordinate with other departments to ensure all aspects of each project are compatible as needed to fulfil client needs. The manager will have to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. Job Responsibilities Responsible for project right from project kick-off to project completion and client sign- off Engage in client discussions to understand requirements and define scope and develop implementation plans Schedule, monitor, review, and report project status Manage project risks and work out mitigation plans to ensure successful delivery Ability to work with multiple stakeholders like Customers, Sales, Engineering, External partners etc. Take complete ownership of team and their performance Manage multiple projects simultaneously Create and maintain project documentation Job Requirement - Has handled software projects with a strong focus on SLAs Understanding of product life cycle Has been part of product implementation which requires - client requirements, performing fit-gap analysis, and executing the project successfully Knowledge of BFSI / AML domain At least 2+ years of relevant experience - Customer facing / Team lead / Project Owner High level of commitment Working knowledge of MS office Word / Excel / Powerpoint Excellent communication skills (Verbal & Written) A team player with good communication skills. Any educational degree (Bachelors / Masters) Open to travel to client location in Mumbai and outstation Valid Passport is must

Role: AML/KYC Analyst 1-6 years of experience in AML/KYC analyst role, preferably in banking industry. Location: Hyderabad Work From Office Night Shift Walkin drive For more info connect with Arwa @ 90281 04448

Hiring for KYC process UG/Grad with 1Yr of KYC Exp can apply Salary upto 4.50LPA, 34K In hand Location- Gurgaon Rotational shift, Rotational off 5 Days working Both side cab and cab allowance. Call/whatsapp Vishu 9810359162 Divya 9910810424 Required Candidate profile Candidate should have good communication skills. Candidate should have decent typing speed. Candidate should be ok with night shifts. Perks and benefits PF/ESI

Hi All, Designation : Process Manager Location : Pune/ Mumbai Travel (Domestic or International) : 1015% (client meetings, workshops, or internal coordination) Job Description : As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, advisory support, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances complex production delivery , checker-level quality control , proactive problem solver and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, advisory, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility: Up to 70% of production Delivery that include Support & Enhance KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in advisory and consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility: A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Document findings in accordance with policy, ensuring completeness, consistency, and auditability. Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Willingness to contribute across multiple functional areasproduction, advisory, process improvement, and innovationas business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Conduct independent quality assurance reviews of operational processes and case files, identifying control weaknesses, inconsistencies, and areas for improvement. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Conduct in-depth data analysis to identify trends, patterns, and insights related to KYC compliance, AML Investigation or Fraud and develop data-driven solutions to enhance efficiency and effectiveness Ability to guide the team in terms of policies/process queries Adaptable to fast-changing environments and ready to step into different roles, including reviewer, advisor, maker, or innovator depending on team goals Liaising with different stakeholders to manage work pipeline effectively Identify and implement process improvements to optimize efficiency, reduce errors, and enhance team performance. Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Identify inefficiencies and propose innovative solutions (e.g., automation, technology upgrades) Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Provide strategic advice and guidance to senior management and business units on financial crime compliance matters, including anti-money laundering (AML), counter-terrorist financing (CTF), sanctions Design and execute comprehensive quality assurance reviews and testing programs to assess the effectiveness of KYC processes, controls, and documentation Analyze complex KYC issues, identify root causes, and develop practical and sustainable solutions to address client needs Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification: Bachelor's degree in Finance, Business Administration, Law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE or equivalent) preferred. Minimum of 6-8 years of hands-on experience in Financial Crime compliance (KYC, AML investigation or fraud operation), with a focus on consulting, advisory, or internal audit roles within the financial services industry Deep understanding of global and Local AML, CTF, sanctions regimes, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, EU AMLD, UK FCA and FATF recommendations Ability to think strategically and lead initiatives that improve processes and reduce risks while ensuring compliance. Strong problem-solving skills and a proactive approach to identifying and resolving challenges Proficient in MS Office Suite with Strong analytical and problem-solving skills, with experience in data analysis, and risk assessment Experience in client-facing or internal consulting roles within the financial crime domain is a strong advantage Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent communication and stakeholder management skills, with the ability to influence and engage senior executives and key stakeholders Demonstrated ability to drive process enhancements, policy alignment, and cross-functional collaboration as an advisornot just an executor Willingness and ability to travel 10-15% of the time, as required by project and client needs H S, UK or Canada Visa would preferably be an added advantage H Regards, Imran Shaikh Recruiter email Id:Imran@ztekinc.com

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to support the business and perform technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Proposes enhancements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. Allocates work to team members, as appropriate. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to problems based on existing challenges or procedures. Interpersonal Skills Effectively exchanges information and ideas. Uses tact when working with others. Responsibility Statements Manages more complex tasks that are escalated due to issues. Acts as a domain expert. Ensures TAT is met for all volumes assigned to respective shifts through proper planning. Ensures quality and volume is met during shifts. Coordinates appropriate staffing and interviews candidates. Collaborates with supervisors on key performance measures set by the client. Facilitates work allocation. Tracks/monitors daily and monthly reporting. Participates in progress improvement without impacting the quality of work. Communicates with teams and managers to provide work status. Participates in meetings with internal teams and external clients. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Integrates teams for the best outcome and achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives regular, but moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve without supervisory approval. Evaluates and selects solutions from established operating procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Captures and validates more complex data. Pre-adjudicates documents and corrects data. Researches and examines issues and ensures information is available for next steps. Conducts extra searches to extract accurate data and inputs the same. Completes assignments using multiple source documents to verify data. Follows up on pending research documents. Returns electronic data forms to the customer for additional information. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.