4.0 - 8.0 years

4 - 5 Lacs

gurugram

Work from Office

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

Posted 6 days ago

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L3 Telephony Engineer Meesho

0.0 years

0 Lacs

india

On-site

About the role We are looking for a highly skilled Telephony L3 Engineer with deep expertise in SIP routing, VoIP configurations, and telephony infrastructure. The ideal candidate must have hands-on experience with SBCs (Session Border Controllers), OpenSIPS, and Kamailio - along with designing, implementing, and troubleshooting SIP-based communication systems, PBX configurations, and VoIP networks. Requirements / Expectations Looking for a Telephony/Voice Engineer (L3 Level) to take ownership of BAU (Business as Usual) and operationally help the team manage the contact center. Possess Bachelor's degree in IT, Computer Science, Business Administration, or a related field. Hands-on experience...

Posted 1 week ago

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Dialer Specialist Call Vikas Imaginators Try Going Beyond

4.0 - 7.0 years

5 - 9 Lacs

noida

Work from Office

Min 3-5 years of dialer management and MIS reporting experience. Hands-on experience with predictive/progressive dialers (e.g., Ameyo, Five9, Avaya, Genesys). Proficiency in Excel (pivot tables, VLOOKUP, charts) and reporting tools. Required Candidate profile 6 days working Excellent communication Valid Passport needed Noida CTC can vary from 6 to 9L Call Vikas 8527840989 Email vikasimaginators@gmail.com

Posted 1 month ago

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WFM Lead Globiva

4.0 - 9.0 years

4 - 5 Lacs

gurugram

Work from Office

Posted 1 month ago

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Assistant Manager - Training and Quality Swiggy

0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Assistant Manager - Training & Quality Key Responsibilities Responsible for managing the Training and Quality vertical for the Delivery Executive (DE) support function within the contact center. The role focuses on improving the support experience through structured training programs, robust quality frameworks, and capability-building initiatives. The two objectives of this role are to: . Drive consistent performance and learning outcomes. . Enhance the delivery partner experience through quality assurance and training interventions. Job Duties Training . Own end-to-end training life cycle - onboarding, nesting, floor refreshers. . Prepare training calendars, track attendance, measure effect...

Posted 1 month ago

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