As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. Software Development o Moderate level ability in software development, such coding assignments o Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation) o Writing code and unit tests, automation, and conducting code reviews and automate testing. o Debug basic software components and identify code defects for remediation. o Enable the deployment, support, and monitoring of software across test, integration, and production environments. o Automate deployments in test or production environments. o Automatically scale applications based on demand projections. Leadership o Demonstrate increased self-reliance to achieve team goals. o Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking ability. Range of Impact/Influence: o Accountable for team completing work you’re leading and work you are doing as agreed upon. o Accountable to team for delivery of quality work o Serving as a core member of an agile team that leads user story analysis and elaboration, designs and develops software applications. o Responsible for the applications architecture / technical design & build, work/coordinate with other team’s architect, engineers, and vendors as necessary o Identifying exciting technology modernization opportunities for adopting new open source-based technology tools & products to solve existing needs and predicting future challenges. o Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts, and delivering continuous improvement. o Working with product managers to prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues. o Contribution in complex Data Warehousing and Business Intelligence project implementations o Experience in working directly with business customers. o Defining and implementing data integration architecture o Manage your own time, and work well both independently and as part of a team. o Quickly generate and updating proof of concepts for testing and team feedback o Embrace emerging standards while promoting best practices. Minimum 4 years of software development experience in a professional environment and/or comparable experience: o Bachelor’s degree in computer science, computer engineering or equivalent is required with hands-on expertise with application design, software development and automated testing. o Profound Knowledgebase with Java, Spring, Spring-Boot Open source and building RESTful APIs o Expert Java; fluency with Java 8 streams. o Knowledgeable and experienced with real time framework, data streaming like Kafka, Filnk), in-memory computation and data virtualization tools & techniques. o Knowledgeable and experienced with scripting languages such as Python is preferred. o Strong UNIX shell scripting skills o Thorough understanding of XML, JSON, Web Service technologies, and data structure fundamentals o Highly proficient in SQL and PL/SQL; Skilled at optimizing large, complicated SQL statements; Strong PL/SQL skills including complex query building and query performance tuning. o Experience with DevOps tools, automating engineering and operational tasks. o Strong Knowledge of logical and physical data modeling (relational, dimensional data modeling) o Familiarity with Time Series Databases, monitoring, instrumentation, observability tools and concepts o Provide technical recommendations to improve efficiency of Data Management /ETL process. o Strong dB query optimization & performance tuning skills. The ability to analyze and resolve performance issues within variety of operational environments quickly and efficiently. o Create/ maintain database objects such as tables, views, indexes, constraints, and SQL code, and stored procedures and shell scripts. o Familiar with Data Warehouse concept, ETL design, development, and maintenance with successful implementation of large Enterprise BI solutions o Experience with design and coding across one or more platforms and languages as appropriate o Knowledge in objected oriented analysis and design across a variety of platforms. o Demonstrated experience in Agile development, application design, software development, and testing. o Ensure data quality and integrity within each data set and support linkage to other appropriate data sets in consistent manner. This includes testing and validating any new database design against previous data structures. o Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics. o Ability to effectively communicate with internal and external business partners. o Experience with a broad range of software languages and financial business domain knowledge will be a plus. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Do you have the ability to put together unique cutting-edge customer facing solutions that increase business value and customer engagement by leveraging sound design principles and that are data driven? Do you have a unique combination of deep technical knowledge, business acumen and strong interpersonal skills to help influence and drive results across a diverse organization. American Express is embarking on an exciting digital transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our Technology and Product roadmap. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team! We are looking for a great software developer who understands the fundamentals of web and is good in Java. Your primary focus will be on working with the architects and engineers in the organization to uplift web applications to use latest backend server technologies on platforms such as Spring Boot, Drop Wizard, Vertx in developing web applications impacting millions of customers. Qualifications BS or MS degree in computer science, computer engineering, or other technical discipline 2-12 Years total Experience; 2+ years’ experience working in Java and Pega and able to demonstrate good Java knowledge – Java 7 minimum and Java8 preferred. PEGA CSSA certification must Able to demonstrate good web fundamentals and HTTP protocol knowledge Good attitude, communication, willingness to learn and collaborate 2+ yrs development experience in developing Java applications in an enterprise setting Experience and thorough understanding of PegaRULES Process Commander System or other business process management (BPM) system 2+ yrs experience developing java applications in frameworks such as Spring, Spring Boot, Drop wizard f is a plus 2+ years Experience with Test Driven Development (TDD) / Behavior Driven Development (BDD) practices, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing, including frameworks such as Selenium, WebDriverIO, Cucumber, JUnit, Mockito Experience with continuous integration and continuous delivery environment 2+ yrs working in an Agile or SAFe development environment is a plus Responsibilities include, but not limited to: Serving as a core member of an agile team that drives user story analysis and elaboration, designs and develops responsive web applications using the best engineering practices Performing hands-on software development, typically spending most of time actually writing code and unit tests, doing proof of concepts, conducting code reviews, and testing in ongoing sprints Performing ongoing refactoring of code, and delivering continuous improvement Developing deep understanding of integrations with other systems and platforms within the supported domains Manage your own time, and work well both independently and as part of a team. Bring a culture of innovation, ideas, and continuous improvement Challenging status quo, demonstrate risk taking, and implement creative ideas Work closely with product managers, back-end and other front-end engineers to implement versatile solutions to tricky web development problems Embrace emerging standards while promoting best practices and consistent framework usage. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The objective of the GS Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. GS is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Analyst, GS Issues, Events & Remediation will: · Assist in investigation and conduct root cause analysis to address repeated issue types. · Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis). · Assist portions of the remediation process, these may include: 1. Tracking progress 2. Validating resolution efficacy and 3. Communicating status updates to stakeholders · Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process. · Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes. · Support review of components of the End-to-End (E2E) BU issue resolution process. · Perform sample testing of specific issues to ensure resolution is complete and effective · Review data used in preparation of detailed reports on issue status, trends, and outcomes · Support sharing insights, better practices, themes, etc. across the enterprise Required Qualifications: · 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities · Project management, communication, and interpersonal skills · Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards · Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC] Preferred Qualifications: · Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. · Experience in at least one of the following: · Scoping, prioritizing, and support remediation of operational issues · Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types · Assisting of quality assurance on documentation of operational risk issues and events · Recommendation of remediation strategies for operational risk issues and events · Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability · Supporting the BU E2E issue resolution process ORMCM We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? · Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls · Answer inbound calls from Card members and set up/action fraud cases on calls · Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it · Detect and minimize credit and fraud risk whilst enabling spend at the same time · Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants · Point of Sales (POS) approval, charge reversals request from merchant establishments · Resolve cases within the assigned empowerment limit · Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures · Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals · Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis · Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account · Review fraud disputes through merchant contact & requesting additional documentation and executing merchant chargebacks · Ensure each Merchant chargeback dispute request is handled in a timely & accurate manner · Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls · Analyze complex information and make sound decisions · Continue to monitor current trends in Fraud landscape, suggest preventive & corrective measures. · Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. · Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times · Balance customer interests with the interests of American Express · Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction · Communicates effectively, oral and written, to review and document necessary information Minimum Qualifications · Graduates/Postgraduates · Excellent communication · Minimum 1 year experience in contact center domain · Proven analytical and problem-solving skills with a strong attention to detail · Ability to work in a hybrid environment · Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment · Ability to work in a 24/7 rotational environment We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Overview of the Business: The Global Services (GS) is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express achieve its vision of being the world’s most respected service brand. As part of GS, the Global Servicing Enablement (GSE) team is responsible for process design & engineering, capacity management, governance, analytics, value generation and learning across GSG. The team is accountable for providing unwavering support to all our Customer Care Professionals and Specialists who serve our customers globally every day. GSE is also responsible for the Enterprise Complaint Center of Excellence chartered with ensuring American Express has a robust complaints management program. The position is in Global Planning and Contact Optimization(GPCO) . GPCO is responsible for Capacity/staff planning, and real time performance management & monitoring for GS across various markets globally. The group executes plans built by the Forecasting & Business Planning teams and manages 24/7 real-time performance in the voice and digital channels. The group ensures that robust schedules are designed to meet the demand of daily operations. The schedules are aligned to intraday/intraweek call volume distributions for all markets and lines of business. As a part of the team, you will be responsible for the following: · Intra-day call type/segment performance management · Shrinkage / off the phone activities management, Intraday Schedules management and recommend schedule changes basis business requirement · Execution of Service Code Alert strategies · Centralized contact for operations leaders for real time business performance management · Work with Short Term Forecasting Team for Intra Day Performance (IDP) & Staffing outlook · Communicate systems, voice response & telecommunication issues to the relevant teams · Proactively identify process improvement opportunities · Maintain strong relationships with the operation’s leaders to improve overall understanding and awareness of daily/weekly business impacts Shift Rotations: 24 *7 Minimum Qualifications Functional skills: Bachelor’s degree (Economics / Mathematics / Statistics/ Data Analytics); MBA or equivalent is a plus 2+ years of relevant experience in Workforce real time management/ Operations/MIS analytics would be preferred Proficiency in Workforce Management Tools such as Avaya, eWFM, Genesys/ConneX as well as understanding of call center volume drivers and forecasting/workforce planning processes would be an added advantage Strong written and verbal communication skills with demonstrated success in creating and conducting presentations to large / senior / challenging audiences, a plus Strong organizational and project management skills Proven ability to manage multiple priorities effectively with a track record of driving results effectively while meeting deadlines Strong relationship and collaboration skills, including the ability to work in a highly matrixed environment Behavioral Skills/Capabilities: Delivers high quality work with direction and oversight Understands work goals and seeks to understand its importance to the Business Feels comfortable taking decisions/ calculated risks based on facts and intuition Flexible to quickly adjust around shifting priorities, multiple demands, ambiguity, and rapid change Maintains a positive attitude when presented with a barrier Demonstrated ability to challenge the status quo & build consensus Effective team player with a high level of integrity Technical Skills/ Knowledge of platforms: Proficiency with Microsoft Office, especially Excel, and PowerPoint Project management skills, knowledge and experience of successfully leading projects, a plus Ability to handle large data sets & prior programming experience in SAS, SQL, Python and/or HQL (Hive Query Language) to write codes independently and efficiently will be useful Knowledge of machine learning will be an added advantage Exposure to Big Data Platforms such Cornerstone & visualization tools such Tableau, a nice to have We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

Description - External You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Function Description: SABE P&C supports 20+ diverse platforms and 25k+ users (Sales, Marketing, Analytical) across the Enterprise. It plays a pivotal role to drive critical aspects of platform & product lifecycle, with a strong focus on enhancing customer experience & adoption. SABE P&C vision is to Enhance user experience & agility for Enterprise Platforms at optimized cost. SABE P&C iPlus team is the Product Owner of the Enterprise Incentive Management Product/Tool: Varicent ICM. Team’s vision is to automate controls across end-to-end Incentive Management & continue to enable timely & accurate incentive payouts for Sales and Servicing colleagues across the Enterprise (GSG, TLS, GCS, ICS, GMNS), with strong focus on strengthening controls, driving efficiencies, and improving user experience. This role is to drive the modernization for Incentive Payout system. Key Responsibilities: Analyze key business requirements and identify KPIs, business drivers etc. Coordinate effectively with architects, technical team, and business team to convert business requirements into technical stories as well as deliver on iPlus features. Develop end to end business understanding as well as System architecture to better support Business needs. Design and implement Varicent workflows, rules, and calculations to meet business needs and ensuring high quality and adherence to timelines. Drive complete User Acceptance Testing starting from scenario identification to complete execution. Identify and deliver on future looking features to drive better customer experience. Your duties will involve the troubleshooting of data issues, creating reports, working with the team at aspect of the incentives process. To ensure all payouts go out on time and error-free Skills/Capabilities Functional: 3-5 Years of Experience in resolving and optimizing complex business problems using Varicent ICM Must have detailed business knowledge around the incentives process and business rules (ramifications of exceptions) Understanding of sales performance management domain Expertise in design / development / Testing (SIT/UAT/QAT) i.e. all stages of SDLC Knowledge of User experience principles Experience of End-to-End Software Product Solution implementation Experience of User story drafting (Agile perspective) Technical Varicent ICM Platform ( MUST HAVE) HTML, CSS & Java Script RDBMS / Big Data / Hadoop Rally & JIRA SQL Preferred: Exposure to other Incentive platforms like Callidus, Anaplan etc. Experience in Data analytics and Automation We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The position is in Global Contact and Capacity Management (GCCM) . GCCM is responsible for all chat volume forecasting, capacity/staff planning, operational expense management, configuration, and real time performance management & monitoring for GSG across various markets globally. The group executes plans built by the Forecasting & Business Planning teams and manages 24/7 real-time performance in the voice and digital channels. The group ensures that robust schedules are designed to meet the demand of daily operations. The schedules are aligned to intraday/intraweek chat volume distributions for all markets and lines of business. The incumbent will be a part of the work force optimization pillar within Global Capacity & Contact Optimization team supporting Digital markets. Primary responsibilities would include short-term planning, scheduling, reporting and managing key performance indicators such as wait times, abandon rates, CHT, shrinkages and staffing optimization. Key Deliverables: · Interface with Analysts, Team leaders, and other members of management · Manage, update and report real-time activities in the department · Monitor Real Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders · Record and Maintain a count of productive FTEs · Capacity Management for sub-processes · Work with Short Term Forecasting Team, for IDPs and Staffing · Leave Cap Formulation; provide advisory support on release of FTEs from the process · Communicate systems, voice response and Telecommunication issues to the department · Real time adherence, monitoring and communication. Raise awareness to RTA issues that are impacting service level and aging objectives · Proactively identify improvement opportunities on things such as shift mix, hours of operation etc. · Analyze and define at regular intervals, best time to contact Card members to improve total Contacts in the process. · In-bound chat pattern analysis, trending and staff alignment · Maintain strong relationships with the Team Leaders and SDL 's to improve overall understanding and awareness of daily/weekly business impacts · Feedback, Huddle timings, training schedules and other Off-The-Phone activities Minimum Qualifications Functional skills: · Bachelor’s degree (Mathematics / Statistics/ Data Analytics); MBA or equivalent is a plus · 2+ years of relevant experience in Workforce Planning/ Operations/MIS analytics would be preferred · Proficiency in Workforce Management tools such as Avaya, eWFM, Genesys as well as understanding of call center volume drivers and forecasting/workforce planning processes would be an added advantage · Strong written and verbal communication skills with demonstrated success in creating and conducting presentations to large / senior / challenging audiences, a plus · Strong Organizational and Project Management skills · Proven ability to manage multiple priorities effectively with a track record of driving results effectively while meeting deadlines · Strong relationship and collaboration skills, including the ability to work in a highly matrixed environment Behavioral Skills/Capabilities: · Delivers high quality work with direction and oversight · Understands work goals and seeks to understand its importance to the BU and/or the Blue Box · Feels comfortable taking decisions/ calculated risks based on facts and intuition · Flexible to quickly adjust around shifting priorities, multiple demands, ambiguity, and rapid change · Maintains a positive attitude when presented with a barrier · Demonstrated ability to challenge the status quo & build consensus Technical Skills/ Knowledge of platforms: · Proficiency with Microsoft Office, especially Excel, and PowerPoint · Working experience of Power BI would be needed · Project management skills, knowledge and experience of successfully leading projects, a plus · Ability to handle large data sets & prior programming experience in SAS, SQL, Python and/or HQL (Hive Query Language) to write codes independently and efficiently will be useful · Knowledge of machine learning will be an added advantage · Exposure to Big Data Platforms such as Cornerstone & visualization tools like Tableau, a nice to have We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? In this role, you will work on all technical aspects of databases ,this role requires a deep understanding of database architectures and hands-on experience with database technologies ( Postgres , Oracle , Mongo , AWS , GCP ). The successful candidate will ensure optimal database performance, security, resiliency, integrity, and availability, along with implementing innovative solutions. · Performs all technical aspects of data architecture and database management for assigned applications, including developing prototypes, developing new database structures · Performs transformation of logical data architectures into physical data designs, according to database design best practices and standards · Provides database administration services to projects crafting, extending or maintaining databases, data warehouses and datamarts · Debugs database components, identifies, fixes and verifies remediation of design and/or performance defects. · Performs ongoing refactoring of database design and continuously improves product to follow data placement procedures and re-use of existing databases as appropriate. · Ensure optimal data replication, performance, High Availability, backup and recovery processes exists to meet requirements, reduce cost and adhere to standards. · Communicates and works collaboratively with business and product teams to support changes and implementation. · Partner with delivery architects and engineers to design optional data tier solutions to meet enterprise platform objectives and goals · Partners with Sr. Data Engineers and Sr. Data architects to build complex company platform level data models and database designs · Able to facilitate discussions between Technology and business people, recognize issues of conflict and inconsistency between data requirements and pursue a resolution of these issues · Deep Technical knowledge of DBMS products and ecosystem – e.g. storage formats, access algorithms, data management processes, administration, data maintenance, replication, high availability, encryption, etc. · Ability to monitor and tune databases and DBMSs to reach high performance – e.g. use data monitoring and analysis tools, tune configuration parameters, alter physical designs, benchmark, etc. · Have indepth knowledge of Database functions on either or all (Oracle , Postgres , Mongo , AWS, GCP ) Technologies · Experience with distributed (multi-tiered) systems, algorithms, and application development. · Understands and has practical experience with infrastructure technologies and components like servers, jvms and networking concepts. · Application of industry best practices, processes, and standards ( · Good knowledge in maintaining various version controls systems such as GIT, Bit-Bucket · Added advantage having experience on building Python/Java based apps using popular web frameworks We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? With a focus on digitization, innovation, and analytics, the Enterprise Digital and Data Solutions (EDDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world. The American Express Enterprise Digital Experimentation & Analytics (EDEA) leads the Enterprise Product Analytics and Experimentation charter for Brand & Performance Marketing and Digital Acquisition & Membership experiences as well as Enterprise Platforms. The focus of this collaborative team is to drive growth by enabling efficiencies in paid performance channels & evolve our digital experiences with actionable insights & analytics. The team specializes in using data around digital product usage to drive improvements in the acquisition customer experience to deliver higher satisfaction and business value. Purpose of the Role: This role will report to the Director of Marketing Optimization Capabilities Analytics (MOCA) team within Enterprise Digital Experimentation & Analytics (EDEA) and will be based in Gurugram, India. The candidate will be responsible for leading the efforts on data strategy for Media Mix Model (MOCA) working with product and data science teams to develop advanced analytical solutions to media measurement problems, and address needs around implementation and use by partner finance and data teams and for delivery of highly impactful analytics to optimize the performance of Media marketing channels through the application of insights from MOCA models Responsibilities: Working with Data Science to define different model structures and approaches to measuring media impact Partnering with MOCA Product teams to develop and maintain products for data aggregation, simulation and scenario planning Lead a team of 4 to collate data needed for MOCA models across multiple markets and BUs. Perform trend analysis & work with marketing partners to lay out business context for the models Work with an external data aggregator to automate data pipes for MOCA Lead the efforts on model documentation for MOCA model certification Minimum Qualifications: Advanced degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science) Strong programming skills are preferred. Some experience with Big Data programming languages (Hive, Spark), Python, SQL. Experience in large data processing and handling, understanding in data science is a plus. Ability to work in a dynamic, cross-functional environment, with strong attention to detail. Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment. Preferred Qualifications: Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to senior leaders/partners in a succinct and concise manner. Basic knowledge of statistical techniques for experimentation & hypothesis testing, regression, t-test, chi-square test. Understanding of Media Mix Models and experience with modeling We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Business Continuity Management (BCM) is essential in today’s environment. The ability to respond to a disruption such as a natural disaster, infrastructure failure, or pandemic underpins our commitment to deliver for our customers and protect our colleagues. The BCM team is part of the Enterprise Shared Services Group at American Express. This team works with colleagues across the Company to oversee and implement resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders. This incumbent will work closely with business units to assess resilience capabilities, monitor compliance, and enhance the effectiveness of business continuity plans, risk mitigation strategies and corresponding exercises. Key Responsibilities: Support the design, implementation and maintenance of the quality assurance and consequence management framework for BCM program adherence. Provide guidance on BCM best practices, regulatory requirements, and risk mitigation strategies to various stakeholders. Partner with Business Unit teams across the Company to identify and document key business functions; ensure each business function is risk assessed; and identify business function dependencies (e.g., 3rd parties, Technology, People, Location). Support the review of business impact analyses (BIAs), business continuity plans, risk mitigation strategies and corresponding exercises to ensure alignment with the bank’s resilience objectives. Provide oversight on program requirements and ensure appropriate execution by Business Unit teams. Ensure BCM documentation and plans remain up to date and meet internal and external compliance standards (e.g., ISO 22301, FFIEC, etc.). Support regulator, Internal Audit, and 2 nd Line Oversight reviews. Support Capability Design and Development as and when required. Qualifications: Experience and Background: 2 + years’ experience in Risk Management and/or Business Continuity. Experience of the Risk Oversight function is preferable. Strong understanding of American Express products, services, and organizational structure Ability to work independently with minimum supervision. Ability to see the big picture with attention given to critical details and identify gaps. Demonstrated ability to successfully manage multiple priorities under pressure. Analytical bent of mind – ability to look at data and draw meaningful insights. Bachelor’s degree required; MBA or advanced degree preferred. Advanced MS office skills – Word, PowerPoint, Excel, SharePoint etc. Leadership Skills : Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. Ability to communicate key risks to colleagues, business partners, and senior leaders. Structured thinking and clear communication. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Business Continuity Management (BCM) is essential in today’s environment. The ability to respond to a disruption such as a natural disaster, infrastructure failure, or pandemic underpins our commitment to deliver for our customers and protect our colleagues. This team works with colleagues across the Company to oversee and implement resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders. The Manager will be responsible for working with key stakeholders across the Company to operationalize and execute BCM program requirements by conducting independent risk and quality assurance as well as providing credible challenge. Key Responsibilities: Design and maintain the quality assurance and consequence management framework for BCM program adherence. Provide oversight on program requirements and ensure appropriate execution by Business Unit teams. Provide effective challenge with a risk lens. Keep abreast of changing regulatory requirements and resiliency needs of the company and lead the development of program strategy. Oversee the relationship with key stakeholders, including Global Risk and Compliance (2 nd Line), Internal Audit (3 rd Line), GCO, Third Party Management, and Technology Resilience. Support regulator, Internal Audit, and 2 nd Line Oversight reviews. Build relationships with business leaders to ensure business continuity is appropriately demonstrated and reflected in a culture of active risk management across the Company. Support Capability Design and Development as and when required. Coach and lead a team of colleagues to deliver impactful results. Minimum Qualifications Experience and Background: · 5+ years’ experience in Risk Management and/or Business Continuity. Experience of the Risk Oversight function is desirable. · Strong understanding of American Express products, services, and organizational structure · Proven success at developing and executing risk frameworks and leading independent reviews for quality assurance and credible challenge. · Ability to see the big picture with attention given to critical details and identify gaps. · Demonstrated ability to successfully manage multiple priorities under pressure. · Strong business acumen and demonstrated thought leadership · Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations. · Bachelor’s degree required; MBA or advanced degree preferred. Leadership Skills : · Proven people leader who can build, inspire, develop, and coach a team. · Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization. · Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. · Ability to communicate key risks to colleagues, business partners, and senior leaders. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. A PCI Penetration Tester, often referred to as a security expert or ethical hacker, is responsible for simulating real-world cyberattacks on systems and networks to identify vulnerabilities related to the Payment Card Industry Data Security Standard (PCI DSS). Their role involves performing vulnerability assessments, exploiting weaknesses, and providing actionable recommendations for remediation to ensure compliance with PCI DSS requirements. Key Responsibilities: PCI DSS Compliance: Ensuring that systems and networks meet the security requirements outlined in PCI DSS standards. Vulnerability Assessment: Identifying and classifying security flaws in systems, networks, and applications within the Payment Card Industry (PCI) environment. Penetration Testing: Simulating attacks on systems and networks to exploit identified vulnerabilities and assess their impact. Reporting and Recommendations: Documenting findings, including risk assessments, and providing detailed recommendations for improving security posture and addressing identified weaknesses. Compliance and Security: Collaborating with IT and development teams to implement security measures and ensure compliance with PCI DSS and other relevant standards. Staying Updated: Keeping abreast of the latest security threats, vulnerabilities, and testing methodologies to enhance their expertise. Specific Tasks: Network Scanning: Using tools like Nmap to identify open ports, services, and potential vulnerabilities within the network. Application Testing: Evaluating web applications, mobile apps, and APIs for security weaknesses and potential exploitation points. Reporting: Creating detailed reports, including risk assessments, technical findings, and remediation recommendations, for stakeholders. Skills and Qualifications: Bachelor’s Degree in Computer Science, Information Systems, Business 10+ years of experience in cyber security Penetration testing Strong understanding of PCI DSS requirements and compliance. Experience in penetration testing methodologies and tools. Proficiency in network protocols, operating systems, and web application technologies. Knowledge of common security vulnerabilities and exploitation techniques. Ability to communicate technical findings clearly and concisely. Certifications: Industry certifications like CEH (Certified Ethical Hacker), OSCP (Offensive Security Certified Professional), or similar can be beneficial. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity. The successful candidate will work in our hub in Gurgaon (India) to mitigate risk to the American Express enterprise through research and analysis of financial activity for suspicious patterns along with the review of records. Candidates must be flexible and willing to change responsibilities to meet business needs, should be comfortable reading and reviewing records from US jurisdictions, and be able to work with various teams across American Express, including US & International Market Compliance Officers, line of business representatives, and project teams, among others. How will you make an impact in this role? Lead a team of high performing analysts managing different GFCSU workflows: AML, EDD, Screening and Anti-Corruption. Set clear objectives, define roles and responsibilities and ensure each team member aligns with the GFCSU vision. Ensure team meets set performance targets: productivity and quality goals. Communicate expectations, goals and feedback to the team regularly and resolve any concerns or issues pro-actively or escalate to senior management. Generate reports on team performance, provide training & coaching and provide regular updates to senior management. Produce well-written reports detailing and analyzing potentially suspicious activity. Review other analysts' investigations and provide constructive feedback. Ability to pivot smoothly between the different GFCSU workflows: AML, EDD, Screening and Anti-Corruption. Assist with additional projects to aid the Investigations team. To develop and maintain an adequate knowledge of the financial crime environment. Minimum Qualifications 2 + Years leadership experience in one of the following areas is mandatory: AML compliance, transaction monitoring, sanction screening, EDD, regulatory compliance, law enforcement, fraud investigations and other financial crime investigations (two years minimum). Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change. Excellent communication, interpersonal and problem-solving skills Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction. Microsoft Excel proficiency. Proficiency in researching information for business related purposes. Proven ability to work with and analyze large amounts of data to ensure timely reporting of critical information. Incumbent should be flexible to work in rotational shift environment. Shift window is 24*7 with rotational week offs. Preferred Qualifications Certification in Compliance, AML or Financial Crime related fields. Experience working in KYC, Transaction monitoring, Sanctions or EDD departments Highly preferred bachelor’s degree (or equivalent). Ideally in one of the following, or similar, fields of study: Law, Justice Studies, Criminology, Business Administration, Finance, Economics, Accounting, or Government & Public Services, Tableau, Power BI proficiency. Strong leadership and organizational skills. Excellent analytical and decision-making acumen. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity. The successful candidate will work in our hub in Gurgaon (India) to mitigate risk to the American Express enterprise through research and analysis of financial activity for suspicious patterns along with the review of records. Candidates must be flexible and willing to change responsibilities to meet business needs, should be comfortable reading and reviewing records from US jurisdictions, and be able to work with various teams across American Express, including US & International Market Compliance Officers, line of business representatives, and project teams, among others. How will you make an impact in this role? Lead a team of high performing analysts managing different GFCSU workflows: AML, EDD, Screening and Anti-Corruption. Set clear objectives, define roles and responsibilities and ensure each team member aligns with the GFCSU vision. Ensure team meets set performance targets: productivity and quality goals. Communicate expectations, goals and feedback to the team regularly and resolve any concerns or issues pro-actively or escalate to senior management. Generate reports on team performance, provide training & coaching and provide regular updates to senior management. Produce well-written reports detailing and analyzing potentially suspicious activity. Review other analysts' investigations and provide constructive feedback. Ability to pivot smoothly between the different GFCSU workflows: AML, EDD, Screening and Anti-Corruption. Assist with additional projects to aid the Investigations team. To develop and maintain an adequate knowledge of the financial crime environment. Minimum Qualifications 2 + Years leadership experience in one of the following areas is mandatory: AML compliance, transaction monitoring, sanction screening, EDD, regulatory compliance, law enforcement, fraud investigations and other financial crime investigations (two years minimum). Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change. Excellent communication, interpersonal and problem-solving skills Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction. Microsoft Excel proficiency. Proficiency in researching information for business related purposes. Proven ability to work with and analyze large amounts of data to ensure timely reporting of critical information. Incumbent should be flexible to work in rotational shift environment. Shift window is 24*7 with rotational week offs. Preferred Qualifications Certification in Compliance, AML or Financial Crime related fields. Experience working in KYC, Transaction monitoring, Sanctions or EDD departments Highly preferred bachelor’s degree (or equivalent). Ideally in one of the following, or similar, fields of study: Law, Justice Studies, Criminology, Business Administration, Finance, Economics, Accounting, or Government & Public Services, Tableau, Power BI proficiency. Strong leadership and organizational skills. Excellent analytical and decision-making acumen. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Model Risk Management Group (MRMG) within Global Risk and Compliance Group, is responsible for the independent risk management of all American Express (AXP) models. Purpose of the Role: The successful candidate will be responsible to manage and controls model risk, specifically associated to the next generation Artificial Intelligence or Machine Learning based models. This role will elevate model excellence, strengthen long term shareholder value, and adapt to the changing landscape of both model development innovation, external environment and heightened regulatory expectations. The specific responsibilities include: Conduct independent oversight of enterprise-wide models with a focus on Artificial Intelligence and Machine Learning based models for credit, fraud, or other business/ risk types. Conduct gap assessments and establish robust framework to strengthen model risk controls and meet heightened regulatory standards Conduct research to explore opportunities to elevate model excellence and drive business impact Seek and incorporate external perspective in day-to-day work and projects Communicating results to partners, senior leadership and various model committees Critical Factors to Success: Business Outcomes: • Effectively challenge the conceptual soundness, theory and approach, purpose/usages of predictive models • Maximize business returns by institutionalizing efficient and accurate models. • Innovate modeling techniques and variable creation • Ensure modeling accuracy and enhance modeling efficiency in existing processes using Machine Learning Leadership Outcomes: • Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. • Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings • Demonstrate learning agility, make decisions quickly and with the highest level of integrity • Lead with a digital mindset and deliver the world’s best customer experiences every day Past Experience: 0-2 years’ experience in credit and fraud analytics, machine learning or both Academic Background: B.tech / B.Eng, MBA, Master’s Degree In Economics, Statistics Or Related Fields From Top Tier Institute Functional Skills/Capabilities: Hands-on model development or validation experience. Strong Analytical and Relationship and project management skills for driving validation initiatives. Experience in applying advanced statistical and/or quantitative techniques to solve business problems is preferred. Good Verbal, Written, Interpersonal skills and ability to work effectively in a team environment. Willingness to Collaborate with Cross-Functional teams to drive validation and Project Execution. Effectively communicating complex Analytical results to Business Partners and Senior Management. Flexibility and Adaptability to Work Within tight deadlines and changing priorities. Technical Skills/Capabilities: Experience with at-least one of the data manipulation tools such as R, Python, SQL and SAS is a must have. Data Science/ Machine Learning/ Artificial Intelligence, Expertise in Coding, Supervised and Unsupervised Techniques - active learning, transfer learning, neural models, decision trees, reinforcement learning, graphical models, Gaussian processes, Bayesian models, map reduce techniques, Random Forest, Gradient Boosting, Deep Learning, Text Mining Algorithms. Behavioral Skills/Capabilities: Enterprise Leadership Behaviors: Set The Agenda : Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You : Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way : Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Credit & Fraud Risk Finance team delivers fact-based, decision-driven and high-impact Net Loss Provision forecasts and credit-risk related insights and deep analytics. The key objective is to drive prudent financial decisions and support credit-risk strategies while ensuring adherence to governance and controls. This position will be part of a highly talented team with strong intellectual curiosity. The manager will lead a high performing team of two individuals in the US Net Loss Provision team within the Credit Risk and Fraud Finance team. He/ She would be responsible for building and maintaining models for forecasting net loss provision in addition to providing deep insights for US Consumer and Commercial portfolios. The person will deliver on our key business objectives, build upon our strategic vision and strengthen our team culture. The manager will work across geographies within finance and risk teams, liaising with key stakeholders. The manager will have the opportunity to learn and use the latest data tools and technologies, explore a range of roles to grow their career. He/ she would be reporting into a Director team based in New York. The ideal candidate will have excellent quantitative and financial reasoning, clear and compelling communication, strong organizational skills, and comfort with ambiguity. How will you make an impact in this role? Your responsibilities will include: Implementing models for net loss provision calculations and analysis leveraging cutting edge technology while ensuring accuracy, completeness and timeliness of the data and results for reserves Performing ad hoc analytics on credit performance to better understand key trends and drivers on the US portfolios Building, deploying, and maintaining insightful dashboards and other analytics tools for use by various stakeholders in finance and risk Leveraging external and internal data to improve existing approached and models Partnering with various cross-functional teams including Risk, Controllership and Technology Creating and maintaining detailed model documentation for the net loss provision processes Qualifications BS/MS in quantitative discipline like Economics, Statistics, Mathematics, Finance or Computer Science Hands-on experience working on financial analytics using large amounts of data Advanced modeling, SQL & Python skills required Excel, TM1, Tableau, Power BI or other visualization tools experience preferred Previous risk management experience and/or 1-3 years of work experience preferred. Skills to be successful in the role: H ighly motivated individual with ability to break down, go deeper and execute on complex ideas Experience in working across geographies and matrix organization Excellent communication skills to deliver results and drive engagement with Senior Leaders and key stakeholders Ability to influence people across all levels of the organization Ability to work under compressed timelines, multiple priorities with focus on operational excellence Be data-driven, outcome-focused and fast learner Strong analytical, organizational, and problem-solving skills with good attention to detail We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Travel & Lifestyle Services American Express entered the travel agency business in 1915 and is today one of the world’s largest luxury travel and lifestyle networks. American Express Travel & Lifestyle Services (TLS) operates around the world with one goal in mind: provide a bespoke and seamless experience for our Card Members and hundreds of travel partners. As a critical component of premium card products’ value proposition, TLS offers a full range of services from trip planning and booking to enhancing the broader travel experience through proprietary programs. The Team The Global Partnerships and Marketing (GPM) team has a strategic focus within TLS by driving customer engagement, loyalty, and satisfaction by providing value to our card members by effective collaboration with our partners (Air, lodging and many more). We closely monitor leadership KPIs, performance of our partners and the usage of the benefits offered. The Role The Analyst - Product Development, will drive meaningful improvements in business value through data management, next gen reporting, proactive/ actionable insights. Closely collaborate across teams to forecast key metrics and support compliance initiatives. Strong analytical skills along with a focus to drive a deep understanding of TLS customers, TLS performance for programs, partners, and key initiatives. How will you make an impact in this role? Ability to understand data, synthesize into real world meaning and break down business problems. Provide bespoke analytics to help drive business development conversations with internal and external partners and help set up best in class reporting (i.e., data visualization, KPIs tracking, scorecards. Communicate analytics-based insights to partners within and beyond the GPM organization. Manage complex projects independently and work closely with stakeholders on alignment with minimal supervision. Self-starter with ability to execute with minimal direction and strong attention to details. Work with white space to design and execute analytics solutions to solve complex challenges. Minimum Qualifications Post-Graduation/Graduation from a top tier college. 1-3 years of experience in Data analytics. Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Creative thinker with ability to learn quickly and navigate through unstructured problems. Ability to Integrate with Cross-Functional Business Partners Worldwide. Good Programming skills are a plus. Knowledge of SQL, Python and Visual BI (Tableau/PowerBI) is a plus. Knowledge of MS Office – PowerPoint, Excel. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

Description - External You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Product Operations Specialist Product Operations is an emerging discipline designed to help product teams operate as effectively as possible. The role builds a foundation of excellence through business process excellence, proliferation of best practices, and reporting. Product ops can be looked at as the “backbone of product-led growth” and is ultimately responsible for ensuring product teams are set up to scale consistently and with low friction. When done right, Prod Ops has the power to transform the efficiency of the entire product team by streamlining critical processes and facilitating better communication across the whole organization. Moreover, these steps, in turn, help product teams to build even better products that deliver success to organizations. This Product Ops leadership role devotes full attention to the bigger picture by applying operational focus & discipline to the entire Product Development team. This role will enable & ensure the rest of the team—Product Managers, Product Owners and Product Delivery Managers can perform under the best possible circumstances. Responsibilities A product ops specialist will support the Product Development team by: Streamlining core foundational processes, for example – Product Design & Development, E2E Testing, logging, Release Management practices, Documentation and much more Finding breakdowns and optimizing business/operational processes to streamline product development – PI Planning, Continuous Delivery, Fast Track Tracking and improving the Product Health across multiple functional areas within Risk Product Development team · Drive focus and prioritization of non-functional backlog by working with Journey and platform product teams. Cordinate prioritization and communication with Band 40+ product leaders across RPDS Product Development teams. · Release Management – Ensure timely execution of release via release managers in US and India. Provide thought leadership to improve release processes and work-life balance of colleagues. Drive significant productivity gains in Product Management by tracking throughput & efficiency metrics & finding opportunities to improve. Help sustain optimal work-life balance across a global team Optimize Colleague Experience by designing relevant trainings, gathering feedback via roundtables, surveys etc. Strategic Planning & Communication - Product & Tech scrum team capacity planning & location strategy, Communication Strategy across product teams, Trackers/Dashboards for Product Development. Qualifications The successful candidate will have: 1-3 years of experience in operations areas, product management, or project/program management. Experience in process excellence/leadership role in a product or operations organization. Solid understanding of the needs of product management is key, as well as a strong process orientation and the ability to look ahead and think critically about where disconnects and breakdowns happen and avoid those outcomes. A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset; · Loves dealing with fast pace, changing needs, and limited resources. The ability to set a high bar for your team and empower them to achieve great results · A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration. · Enthusiasm and passion for great platforms, products and services and an ability to articulate platform functionality; · · User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems. Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignment; High degree of organization, individual initiative and personal accountability; An ability to solve complex problems and a highly analytical approach Engineering degree and/or MBA or a related technical discipline required Compliance Language We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Product Operations Specialist Product Operations is an emerging discipline designed to help product teams operate as effectively as possible. The role builds a foundation of excellence through business process excellence, proliferation of best practices, and reporting. Product ops can be looked at as the “backbone of product-led growth” and is ultimately responsible for ensuring product teams are set up to scale consistently and with low friction. When done right, Prod Ops has the power to transform the efficiency of the entire product team by streamlining critical processes and facilitating better communication across the whole organization. Moreover, these steps, in turn, help product teams to build even better products that deliver success to organizations. This Product Ops leadership role devotes full attention to the bigger picture by applying operational focus & discipline to the entire Product Development team. This role will enable & ensure the rest of the team—Product Managers, Product Owners and Product Delivery Managers can perform under the best possible circumstances. Responsibilities A product ops specialist will support the Product Development team by: Streamlining core foundational processes, for example – Product Design & Development, E2E Testing, logging, Release Management practices, Documentation and much more Finding breakdowns and optimizing business/operational processes to streamline product development – PI Planning, Continuous Delivery, Fast Track Tracking and improving the Product Health across multiple functional areas within Risk Product Development team · Drive focus and prioritization of non-functional backlog by working with Journey and platform product teams. Cordinate prioritization and communication with Band 40+ product leaders across RPDS Product Development teams. · Release Management – Ensure timely execution of release via release managers in US and India. Provide thought leadership to improve release processes and work-life balance of colleagues. Drive significant productivity gains in Product Management by tracking throughput & efficiency metrics & finding opportunities to improve. Help sustain optimal work-life balance across a global team Optimize Colleague Experience by designing relevant trainings, gathering feedback via roundtables, surveys etc. Strategic Planning & Communication - Product & Tech scrum team capacity planning & location strategy, Communication Strategy across product teams, Trackers/Dashboards for Product Development. Qualifications The successful candidate will have: 1-3 years of experience in operations areas, product management, or project/program management. Experience in process excellence/leadership role in a product or operations organization. Solid understanding of the needs of product management is key, as well as a strong process orientation and the ability to look ahead and think critically about where disconnects and breakdowns happen and avoid those outcomes. A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset; · Loves dealing with fast pace, changing needs, and limited resources. The ability to set a high bar for your team and empower them to achieve great results · A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration. · Enthusiasm and passion for great platforms, products and services and an ability to articulate platform functionality; · · User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems. Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignment; High degree of organization, individual initiative and personal accountability; An ability to solve complex problems and a highly analytical approach Engineering degree and/or MBA or a related technical discipline required Compliance Language We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

Key Responsibilities: conduct end-to-end due diligence on Transaction Monitoring alerts, including performing in-depth independent research to thoroughly assess and mitigate risks. Support the team responsible for performing transaction monitoring simulations by providing necessary data, insights, and analysis to enhance system robustness and identify gaps. Develop and continuously refine system rules for Transaction Monitoring to efficiently detect and interpret complex red flag indicators, ensuring proactive risk mitigation. Manage internal and external SLAs for alerts to maintain 100% compliance. Leverage advanced internal tools to track SLAs and establish robust controls for adherence. Gain and apply expertise in investigative tools such as Dow Jones, World-Check, and other relevant platforms to identify and address potential risks comprehensively. Identify, escalate, and resolve risks/issues with urgency, ensuring adherence to compliance timelines and protocols. Collaborate effectively with oversight teams, business partners, and key stakeholders to address identified gaps and implement long-term, sustainable solutions. Conduct Enhanced Due Diligence (EDD) on high-risk customers by leveraging risk categorization frameworks and ensuring detailed reporting. Maintain expertise in sanctions, Politically Exposed Persons (PEP) screening processes, and international compliance requirements to strengthen risk management capabilities. Design and maintain comprehensive dashboards for committees to provide real-time insights into key compliance metrics and emerging risks. Conduct periodic risk assessments to identify emerging threats, develop mitigation strategies, and ensure alignment with regulatory expectations. Provide comprehensive and well-documented audit information to internal and external auditors in a structured and organized manner. Ensure continuous improvement and effectiveness of the Compliance program by fostering a best-in-class compliance culture across the organization. Qualifications, Skills and Experience · A strong academic qualification such as CA, MBA, CAMS, or LLB is preferred. Prior experience in AML compliance will be considered an added advantage. Overall 6+ years of experience is required. · Sound understanding of global anti-money laundering trends, along with RBI-issued regulations applicable to commercial banks and payment operators, particularly in the context of AML/KYC compliance. · Self-motivated, dependable, and adaptable with strong attention to detail. Proven ability to work effectively both independently and within a collaborative team environment. · Familiarity with applicable laws, regulations, and enterprise-wide policies. Capable of interpreting and applying them in the context of local compliance standards. · Excellent collaborative skills to foster positive working relationships with peers, compliance counterparts, and business stakeholders. · Proficient in managing multiple stakeholders and providing timely guidance and support to business partners. · Exceptional verbal and written communication abilities, with the capacity to interact effectively with senior management. · Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, to ensure effective documentation and reporting. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity. The successful candidate will work in our hub in Gurgaon (India) to mitigate risk to the American Express enterprise through research and analysis of financial activity for suspicious patterns along with the review of records. Candidates must be flexible and willing to change responsibilities to meet business needs, should be comfortable reading and reviewing records from US jurisdictions, and be able to work with various teams across American Express, including US & International Market Compliance Officers, line of business representatives, and project teams, among others. How will you make an impact in this role? Lead a team of high performing analysts managing different GFCSU workflows: AML, EDD, Screening and Anti-Corruption. Set clear objectives, define roles and responsibilities and ensure each team member aligns with the GFCSU vision. Ensure team meets set performance targets: productivity and quality goals. Communicate expectations, goals and feedback to the team regularly and resolve any concerns or issues pro-actively or escalate to senior management. Generate reports on team performance, provide training & coaching and provide regular updates to senior management. Produce well-written reports detailing and analyzing potentially suspicious activity. Review other analysts' investigations and provide constructive feedback. Ability to pivot smoothly between the different GFCSU workflows: AML, EDD, Screening and Anti-Corruption. Assist with additional projects to aid the Investigations team. To develop and maintain an adequate knowledge of the financial crime environment. Minimum Qualifications 2 + Years leadership experience in one of the following areas is mandatory: AML compliance, transaction monitoring, sanction screening, EDD, regulatory compliance, law enforcement, fraud investigations and other financial crime investigations (two years minimum). Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change. Excellent communication, interpersonal and problem-solving skills Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction. Microsoft Excel proficiency. Proficiency in researching information for business related purposes. Proven ability to work with and analyze large amounts of data to ensure timely reporting of critical information. Incumbent should be flexible to work in rotational shift environment. Shift window is 24*7 with rotational week offs. Preferred Qualifications Certification in Compliance, AML or Financial Crime related fields. Experience working in KYC, Transaction monitoring, Sanctions or EDD departments Highly preferred bachelor’s degree (or equivalent). Ideally in one of the following, or similar, fields of study: Law, Justice Studies, Criminology, Business Administration, Finance, Economics, Accounting, or Government & Public Services, Tableau, Power BI proficiency. Strong leadership and organizational skills. Excellent analytical and decision-making acumen. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less