At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Manager position is part of the Global Regulatory Exam Lifecycle Management (RELM) team in Global Risk and Compliance (GRC) and reports to the Director of the Regulatory Exam Management Professional Practices team within RELM. RELM supports the end-to-end lifecycle of regulatory exams, ongoing supervision, and remediation of regulatory findings – responsibilities that are central to the safety and soundness of American Express. The Professional Practices team, within RELM, focuses on supporting the development, implementation, and maintenance of technology solutions and workflow used throughout the exam lifecycle, including associated procedures and training. The team also conducts quality assurance review of deliverables created throughout the finding remediation process, including Management responses, action plans, and exam closure packages, prior to submission to the regulators. In addition, the team analyzes regulatory exam and finding data for themes and trends to support organizational exam readiness and early self-identification of potential issues, as appropriate. The Manager will be part of the Professional Practices team, within RELM, and will help lead the RELM Professional Practices team in India. This includes all responsibilities of the Professional Practices team outlined above. Key Responsibilities Will Include: · Assisting with the optimization, automation, and maintenance of workflow and processes that facilitate the management of the exam lifecycle and regulatory inquires · Assisting in developing “best practice” communications process and maintaining high quality templates for communications to the regulators and management · Overseeing and providing quality assurance of communications to the regulators and management during the examination process, in particular the remediation phase of the exam · Overseeing and providing analysis of regulatory exams, findings, and inquires to identify themes and trends that would alert American Express to potential exams and additional inquires · Supervising analyst(s) in their day-to-day work within the RELM Professional Practices team based in India Minimum Qualifications: · Operational experience in exam management, regulatory affairs, risk management, and / or operations risk / compliance · Ability to successfully collaborate with colleges globally and build strong, sustainable working relationships · Experience analyzing and optimizing processes and workflows · Excellent communication skills, particularly written communications for outside authorities · Experience with data analytics including solid experience with Microsoft tools and analytical tools · Strong experience developing analytical reports with clear findings and messages · Ability to work independently as well as with others and manage others · Experience with a large, U.S. financial services company is a plus Shift Time: UK Shift time We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: The Colleague Experience Group (CEG), formerly known as Human Resources, seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics & process automation tools and modernizing recruitment infrastructure to focus on talent priorities and improve end-to-end process experience. Global Talent Acquisition is looking for a Talent Acquisition Partner to join our team, and lead recruiting priorities and end to end recruitment service delivery. The Talent Acquisition Partner will be responsible for executing the end-to-end hiring process, while ensuring outstanding Candidate and Hiring Leader experience. They will source, screen, assess, interview, and lead the offer process in order to acquire the best quality candidates effectively and efficiently. They will ensure the team is efficiently presenting high quality candidates. They will be talent champion who can actively stay connected to pipeline of candidates, maintain long-term candidate relationships, and energetically discuss the career opportunities within American Express. How will you make an impact in this role? Handle end to end recruitment activities - starting from job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process for the assigned hiring requisition alongside ensuring best in class candidate and Hiring Leader experience Handle stakeholder relationships and drive the recruitment processes, which includes talent branding, sourcing strategies and overall recruitment related responsibilities Understand business, hiring leaders’ needs and delivering value by crafting right solutions Implement sourcing strategy and talent pipelining for hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program & Internal job posts Build proactive talent pipeline for critical upcoming positions Drive outstanding recruitment brand, marketing and social media strategy for the region in partnership with in-house functional specialists Collaborate with the Recruitment Operations team to ensure process compliance, risk management to deliver a more coordinated and seamless approach to recruitment service delivery Collaborate with other team members to gain insight into business talent needs and stay current on regional standard methodologies and issues Provides recruitment support for senior level roles Provides guidance to Hiring Leaders regarding available skills / talent in the market/competition and salary offers Ensure ATS information is up to date and aligned with regional regulations Act as a recruiting SME to prioritize both local and global needs Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits Amex's brand values Minimum Qualifications Bachelor’s degree or equivalent 5+ years of recruitment experience in fast paced global recruitment environment Prior experience in developing and maintaining positive relationships with key partners, hiring managers including HR contact Experience in ATS and other new world recruitment tools, technologies and platforms to improve process efficiencies Outstanding assessment and interviewing skills; strong command of assessment and selection methodologies, instruments, and processes In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights Proven ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues. Worked in a team environment that emphasized group contributions Ability to build and sustain trust while demonstrating partnerships across levels. Ability to complete multiple projects/tasks at the same time under strict timelines Ability to interact with people at all levels of an organization and to develop strong business relationships Preferred Qualifications Ability to interact with people across levels, collaborate and develop strong working relationships Experience in new world recruitment tools, technologies, and platforms to improve process efficiencies In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights Demonstrated ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues. Ability to build and sustain trust while leveraging partnerships at all levels Excellent communication, collaboration, influencing, and problem-solving skills Successful track record of leading large-scale initiatives Experienced operating in a highly matrixed organization, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-paced environment We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Strategy Transformation and Capabilities team supports the Global Services Group and the company as a whole by owning the strategy development, process design & engineering and product support for all GSG servicing and credit functions. The team devises and implements strategies that deliver on our key goals of the best customer experience, improving operational efficiency, driving revenue, and minimizing operational risk. We seek a highly motivated, end-to-end Product Manager who thrives in a fast-paced environment. The selected individual will join the GDM product organization and will help craft best in class disputes and fraud experience for our customers, merchants and customer care professionals. This individual will help shape the product and platform strategy thereby influencing the long term architectural runway. This individual will be responsible for all aspects of product strategy, from ideation to implementation, as well as overall program management to ensure the effective execution of multiple project priorities that enable best in class servicing in the industry. The individual should have a passion for technology, a clear focus on the customer journey, strong communication skills, and the ability to provide clarity and direction across teams. How will you make an impact in this role? This role is responsible for leading product management for the Dispute and Fraud Experience strategy within the enterprise. The role is for an Associate- Digital Product Development for Global Disputes Management (GDM) Support in defining new product features, scope, and functions, driving innovation and iterative value delivery Serve as Product Owner, using data, external evaluation, customer analysis to help create world class digital products for our colleagues Partner with the product team, engineering & business stakeholders to define user stories, and conduct user testing Collaborate with internal teams to shepherd your product from ideation to delivery advocating to create the best outcomes Coordinate across teams to launch features Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases Support the development of product roadmap and prioritize the backlog Collaborating with key product, proposition, Business Architecture, technology & operations stakeholders to define product strategies and vision to bring them on the Disputes and Fraud Journey Minimum Qualifications 3 Years of proven experience working within product development, with a track record of delivering results. Enthusiasm for exceptional products and services, able to empathize with colleagues, and skilled at articulation of product functionality Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product Recognize issues quickly and determine how to get a resolution through creative and effective problem solving Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment Highly organized, taking individual initiative and accountability Understanding of the Financial Services card network operations, disputes and fraud lifecycles, card issuing, merchant acquiring or processing will be a plus Understanding of the overall payment ecosystem from swipe to settlement is preferred. Understanding of tech and product development processes, known as a “businessperson who can talk tech.” Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization Preferred Qualifications Experience with agile product development methodologies and tools (JIRA, Figma, Rally etc.) MBA is a plus Shift Timing - 2 pm - 10 pm (Flexible day shift) We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? The Forecasting Team – within Global Capacity and Contact Management (GCCM) has one main objective – the accurate prediction of demand – case setups, daily call/chat volumes and average handle times, which allows Capacity Staffing and Scheduling to deliver against customer, shareholder and employee goals. Our Team is responsible for providing end-to-end demand forecasts across all customer service networks in the US and around the World. We are also responsible for monitoring channels of contact trends and providing deep-dive analytics to support configuration and customer satisfaction enhancement decisions. The Analyst - Planning position on the Forecasting Team will specifically play a key role in developing Global Short Term and Long-Term forecasts for case setups, chat and call volume segments. Job Responsibilities: Develop Global Short-Term and Long-Term forecasts for case setups, chat and call volumes. Leverage complex data sources to extract meaningful insights. Conduct strategic analyses to inform business decisions and actionable recommendations. Develop and automate reports/dashboards to inform partners and senior leaders. Collaborate and effectively partner with multiple functional teams to acquire and apply knowledge of business growth initiatives, risk/financial actions and/or process optimization programs to identify risk and opportunities. Manage in a global 24x7 environment with the potential for dealing with crisis/contingency plan situations. Develop insightful content and analysis for communication with partners. Required Skills/Qualifications: Rigorous analytics/econometrics to effectively solve complex business problems Ability to build strong relationships in a cross-functional environment, interacting with and influencing partners in Capacity Planning, Finance, Scheduling and Real Time Optimization. Strong programming/analytics skills are required (SQL, PYTHON, HIVE etc.). Working experience in reporting (i.e. data visualization, PowerBI, Tableau) Strong written and verbal communication skills Experience working with large datasets; knowledge of Hive, SQL, Google Big Query Cloud or other programming language preferred. Experience working with machine learning algorithms to develop best in class predictive modeling (including neural networks) preferred. Academic background: Advanced degree in Statistics, Economics, Applied Economics, or Business Analytics. Master’s degree preferred. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Digital Data Strategy Team within the broader EDEA (Enterprise Digital Experimentation & Analytics) in EDDS supports all other EDEA VP teams and product & marketing partner teams with data strategy, automation & insights and creates and manages automated insight packs and multiple derived data layers. The team partners with Technology to enable end to end MIS Automation, ODL(Organized Data Layer) creation, drives process automation, optimization, Data & MIS Quality in an efficient manner. The team also supports strategic Data & Platform initiatives. This role will report to the Director – Digital Data Strategy, EDEA and will be based in Gurgaon. The candidate will be responsible for delivery of high impactful data and automated insights products to enable other analytics partners, marketing partners and product owners to optimize across our platform, demand generation, acquisition and membership experience domains. Your responsibilities include: Elevate Data Intelligence: Set vision for Intuitive, integrated and intelligent frameworks to enable smart Insights. Discover new sources of information for strong enrichment of business applications. Modernization: Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities and drive strategic change in tools & capabilities. Develop roadmap to transition our analytical and production usecases to the cloud platform and develop next generation MIS products through modern full stack BI tools & enable self-serve analytics Define digital data strategy vision as the business owner of digital analytics data & partner to achieve the vision of Data as a Service to enable Unified, Scalable & Secure data assets for business applications Strong understanding of key drivers & dynamics of Digital Data, Data Architecture & Design, Data Linkage & Usages. In depth knowledge of platforms like Big Data/Cornerstone, Lumi/Google Cloud Platform, Data Ingestion and Organized Data Layers. Being abreast of the latest industry & enterprise wide data governance, data quality practices, privacy policies and engrain the same in all data products & capabilities and be a guiding light for broader team. Partner and collaborate with multiple partners, agency & colleagues to develop Capabilities that will help in maximizing demand generation program ROI. Lead and develop a highly engaged team with a diverse skill-set to deliver automated digital & data solutions Minimum Qualifications 5+ years with relevant experience in the Automation, Data Product Management/Data Strategy with adequate data quality, economies of scale and process governance Proven thought leadership, Solid project management skills, strong communication, collaboration, relationship and conflict management skills Bachelors or Master’s degree in Engineering/Management Knowledge of Big Data oriented tools (e.g. Big query, Hive, SQL, Python/R, PySpark); Advanced Excel/VBA and PowerPoint; Experience of managing complex processes and integration with upstream and downstream systems/processes. Hands on experience on visualization tools like Tableau, Power BI, Sisense etc. Preferred Qualifications Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to senior leaders/partners in a succinct and concise manner. Strong understanding of internal platforms like Big Data/Cornerstone, Lumi/Google Cloud Platform. Knowledge of Agile tools and methodologies Enterprise Leadership Behaviors: Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? There are hundreds of opportunities to make your mark on technology and life at American Express. Here’s just some of what you’ll be doing: Lead the design, architecture, and implementation of GCP-based infrastructure projects Collaborate with IT, development, and operations teams to integrate cloud strategies and architecture Responsible for all technical aspects of software development for assigned applications - performs hands-on coding, technical design and development of systems. Develops code specifications. Involved in unit, integration and user acceptance testing. Assists in resolution of defects/ production support issues as required. Analyze requirements/ user stories to appropriately support basic design activities Perform core technical aspects of software development for assigned applications including, developing prototypes, and writing new code Function as an active member of an agile team through consistent development practices (tools, common components, and documentation). Participate in or lead integration tests as defined in the test specifications, including event logging and reporting of results. Perform assigned unit and assembly testing of software components. Participate in code reviews and execute assigned automated build test scripts. Debug software components, identifying, fixing and verifying the remediation of code defects. Work on assigned product features for ongoing sprints and manage a subset of technical requirements based on industry trends, new technologies, known defects, and issue s. Identifies opportunities to adopt innovative technologies. Flexible and willingness to learn and work in any technology platform/product Own all technical aspects of software development architecture, for the assigned applications Collaborate with the rest of the engineering team to design and launch new features Minimum Qualifications Bachelor’s Degree in CS or CSE or Equivalent. 5-8 expertise in Google Cloud Platform (GCP) with Python Expertise in Google Cloud Platform (GCP) with Pub sub ,Cloud Run ,Cloud Functions , DataProc, Big Query and Airflow/Cloud Composer. Hand on experience in building integration/interfaces based on webservices (SOAP and REST using JSON, XML), File based interfaces (Batch Processing), Database (SQL and PLSQL). Hands-on experience Security concepts like - API Security, Encryptions, Vault and Masking Experience with web services, open API development and its concepts. Deep knowledge on the Microservice architecture Preferred Qualifications Functional knowledge in finance/ procure to pay domain Experience in Google cloud Platform (GCP) Knowledge of Collaboration Tools (GitHub, Confluence, Rally). Experience in Continuous Integration and Deployment (Jenkins). Knowledge of eCP and Cloud hosting platforms. Co-Pilot knowledge Agile/SAFe practices in building software We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The objective of the GS Automation Governance Role is to ensure timely identification, response, and resolution of risk events and issues to minimize impact overall impact, as well as to prevent recurrence through effective remediation and lesson learning. GS is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. Assoc-Digital Product Management --The Analyst, GS Automation, Governance Role will: · Collaborate in E2E root cause analysis to address repeated issue types within the ORE/CAP/PRSA/RCSA governance framework to identify any risk at a program level for a compliance standpoint. · Collaborate on investigation and conduct root cause analysis to address repeated issue types · Perform quality assurance on project documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis). · Work closely with the Issue Management /PRSA / RCSA/BCP Team and determine controls from an overall process / journey standpoint to determine accurate controls are implemented. · Working closely with the overall Automation Team and assisting on the below: 1. Tracking & reporting progress 2. Program level dash board 2. Validating resolution efficacy and mitigation with required controls 3. Communicating status updates to internal & external stakeholders 4. Working closely with LOBCO & OE teams across for accurate compliance closure activities · Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process. · Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes. · Support review of components of the End-to-End project documentation journey to ensure compliance · Perform sample testing of specific issues to ensure resolution is complete and effective · Review data used in preparation of detailed reports on issue status, trends, and outcomes · Support sharing insights, better practices, themes, etc. across the enterprise · Working closely with the BCP team to ensure that the program is covered under the BCP guidelines creating awareness at a program level. Required Qualifications: · 1-2 Years experience in Governance (e.g., within Risk ORE/CAP/PRSA and Internal Audit function) Understanding of critical operational risk management lifecycle activities · Project management, communication, PowerPoint, excel and interpersonal skills · Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards · Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC] Preferred Qualifications: · Bachelor's Degree, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. · Experience in at least one of the following: · Scoping, prioritizing, and support remediation of operational issues · Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types · Assisting of quality assurance on documentation of operational risk issues and events · Recommendation of remediation strategies for operational risk issues and events · Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability · Supporting the BU E2E issue resolution process from a control management standpoint We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? You will be responsible for delivery of highly impactful analytics to understand and optimize our commercial acquisition site experience and increase digital conversion. Deliver strategic analytics focused on digital acquisition and membership experiences. Define and build key KPIs to monitor the channel/product/ platform health and success Support the development of new products and capabilities Deliver read out of campaigns uncovering insights and learnings that can be utilized to further optimize the channels Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with American Express closed loop data Minimum Qualifications Advanced degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science) Some experience with Big Data programming languages (BigQuery, Hive, Spark), Python, SQL. Experience in large data processing and handling, understanding in data science is a plus. Ability to work in a dynamic, cross-functional environment, with strong attention to detail. Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment. Preferred Qualifications Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to senior leaders/partners in a succinct and concise manner. Basic knowledge of statistical techniques for experimentation & hypothesis testing, regression, t-test, or chi-square test. Strong programming skills We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? · Provide comprehensive MI & Analytical support to Executive Leadership on key operations metrics across Servicing Functions within GSG. Responsibilities: · Providing Analytical & Decision Support across GSG through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation) · Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics · Track and monitor key performance metrics across Servicing Functions in GSG and support executive MIS · Utilize various data analysis tools and techniques to identify opportunities for operational efficiency improvement · Collaborate with stakeholders to understand their analytical needs and translate these into effective solutions. · Build collaborative relationships across GSG groups and participate on global teams to support process and system improvements through effective use of data. · Stay updated with the latest industry trends and advancements in analytics methodologies and technologies. Role Requirements: · Proficiency on Hive/SQL/Python/Statistical packages is essential with good understanding of Big Data ecosystems · Familiarity with GSG functions · Expertise in Machine Learning, Forecasting techniques will be an added advantage · Exposure to data visualization tools especially Tableau · Proven thought leadership, strong communication and relationship management skills · Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities. · Conceptual and creative thinker with extensive background and interest in quantitative business analytics. · Project management skills and ability to identify and translate business information needs into insights. Critical Factors to Success: · Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators · Build collaborative relationships across GSG groups and participate on global teams evaluating processes and making suggestions for process and system improvements · Ensure timely and accurate MIS based on customer requirements · Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders · Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams Past Experience: · Preferably a minimum 2-3 years’ experience · Analysis/Data Science with experience in handling large data sets Academic Background: · Bachelor's Degree or equivalent, preferably in a quantitative field · Post-graduate degree in a quantitative field will be an added advantage Enterprise Leadership Behaviors · Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective · Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential · Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? The Digital Data Strategy Team within the broader EDEA (Enterprise Digital Experimentation & Analytics) in EDDS supports all other EDEA VP teams and product & marketing partner teams with data strategy, automation & insights and creates and manages automated insight packs and multiple derived data layers. The team partners with Technology to enable end to end MIS Automation, ODL(Organized Data Layer) creation, drives process automation, optimization, Data & MIS Quality in an efficient manner. The team also supports strategic Data & Platform initiatives. This role will report to the Director – Digital Data Strategy, EDEA and will be based in Gurgaon. The candidate will be responsible for delivery of high impactful data and automated insights products to enable other analytics partners, marketing partners and product owners to optimize across our platform, demand generation, acquisition and membership experience domains. Your responsibilities include: Elevate Data Intelligence: Set vision for Intuitive, integrated and intelligent frameworks to enable smart Insights. Discover new sources of information for strong enrichment of business applications. Modernization: Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities and drive strategic change in tools & capabilities. Develop roadmap to transition our analytical and production usecases to the cloud platform and develop next generation MIS products through modern full stack BI tools & enable self-serve analytics Define digital data strategy vision as the business owner of digital analytics data & partner to achieve the vision of Data as a Service to enable Unified, Scalable & Secure data assets for business applications Strong understanding of key drivers & dynamics of Digital Data, Data Architecture & Design, Data Linkage & Usages. In depth knowledge of platforms like Big Data/Cornerstone, Lumi/Google Cloud Platform, Data Ingestion and Organized Data Layers. Being abreast of the latest industry & enterprise wide data governance, data quality practices, privacy policies and engrain the same in all data products & capabilities and be a guiding light for broader team. Partner and collaborate with multiple partners, agency & colleagues to develop Capabilities that will help in maximizing demand generation program ROI. Lead and develop a highly engaged team with a diverse skill-set to deliver automated digital & data solutions Minimum Qualifications 5+ years with relevant experience in the Automation, Data Product Management/Data Strategy with adequate data quality, economies of scale and process governance Proven thought leadership, Solid project management skills, strong communication, collaboration, relationship and conflict management skills Bachelors or Master’s degree in Engineering/Management Knowledge of Big Data oriented tools (e.g. Big query, Hive, SQL, Python/R, PySpark); Advanced Excel/VBA and PowerPoint; Experience of managing complex processes and integration with upstream and downstream systems/processes. Hands on experience on visualization tools like Tableau, Power BI, Sisense etc. Preferred Qualifications Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to senior leaders/partners in a succinct and concise manner. Strong understanding of internal platforms like Big Data/Cornerstone, Lumi/Google Cloud Platform. Knowledge of Agile tools and methodologies Enterprise Leadership Behaviors: Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? You will be Joining an expanding India-based Financial Crimes Know Your Customer Technologies team. In this role will be part of energetic team focused on delivering on key business critical capabilities in support of the enterprise KYC refresh roadmap. Job Responsibilities: Delivering at story and feature level, key business capabilities to progress the KYC refresh roadmap Should be proficient with defining technical designs and solution based on problem in hand Identify opportunities for further enhancements and refinements to standards and processes Fine tune the existing technology with new ideas and optimization opportunities Should be able to define solution scoping and effort sizing within a cross-functional team Serving as a core member of an Engineering team help and guide the team in end-to-end delivery Effectively interpreting technical and business objectives and challenges and articulating sound solutions Provide technical expertise in driving projects from inception to closure Perform code reviews, design reviews, and help the team to produce high quality systems Minimum Qualifications: Bachelor’s degree in engineering or computer science or equivalent OR master’s in computer applications or equivalent Minimum 4+ years of software development experience in a professional environment working within a Microservices event driven architecture Solid understanding of systems design, enhancing automation testing, and improving software reliability and resiliency Good experience of leading and mentoring mid level engineers and liaising with cross functional stakeholders Core skills: Backend software development using Kotlin / Java with Spring framework, REST APIs, microservices architecture, RDBMS(Postgres/Oracle or similar) Experience in Kafka/MQ or similar Experience in delivering software using DevOps practices like CI,CD, Automated testing, Alerting & Monitoring etc. Understanding of multi-tier application architectures and related development Proven experience in creating automated tests using test frameworks Experience working in Agile or other rapid application development methods Understanding of BDD & TDD practices. Proficient oral and written communication skills Preferred skills: Experience on DevOps related practices such as CI/CD, Logging, Observability, Monitoring etc. Experience with Cornerstone / Bigdata Hive query Any cloud experience is added advantage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Function Description: American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative digital and servicing products at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. Responsibilities: Perform hands-on software development, writing code, API specs, doing proof of concepts, conducting code reviews and testing in ongoing sprints. Drive consistent development practices - tools and common components. Develop deep understanding of tie-ins with other systems and platforms within the supported domains. Work with technical product managers contributing to blueprints, and assisting with annual planning of feature sets. Effectively communicate and collaborate with to internal and external teams. Functional Skills Strong analytical & strategic thinking skills Ability to interpret technical /business objectives and challenges Porting/Software Configuration Agile Methodologies Software development/ testing Preferred: · Product Engineering Knowledge Minimum Qualifications Bachelor’s Degree in Computer Science, Computer Science Engineering, or related field required; advanced degree is preferred. Preferred Qualifications Exposure to application development, good programming skills in languages such as Python. Exposure to Generative AI Applications using Python and leading industry tools and frameworks. Exposure to Data engineering basics and data analytics Good understanding of web technologies (HTTP, Apache) and familiarity with Unix/Linux Good understanding of data structures, algorithms and design patterns Great written communication and documentation abilities Looks proactively beyond the obvious for continuous improvement opportunities. Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? In the role of Engineer I , you will be responsible for taking on the role of an individual contractor for the GSM applications which is critical in the Amex environment. Minimum Qualifications 7+ years of experience in Global Supplier Management applications Industry knowledge about risk management and compliance , payment applications , invoicing . Knowledge in Java/ .Net programming languages Preferred Qualifications Fluent in coding in Java/ .Net Having functional knowledge on Global Supplier Management Having hands-on knowledge on Global Supplier Management We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex. Key Responsibilities Hands-on engineer with expertise in developing complex, large scale enterprise applications Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments Partners with customers and other internal teams and technical product managers to deliver improvements to the platform Establish and accepts responsibility for engineering practices across teams for example the code review, build and release process and the effectiveness of the retrospective Empower teams to automate demand driven scalable application deployments in test or production environments Apply specialized knowledge of industry standards or practices to assigned initiatives in order to identify complex and or broad problems and issues and formulate recommendations Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices. Leadership Drives the team’s technical improvements and roadmap Mentor and guide team members to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team Minimum Qualifications 8+ years of active engineering in a complex technical environment and/or comparable experience Successful design, creation and deployment of one or more enterprise-grade technology assets, including integration of cross-platform solutions in an Agile product environment Experience with agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories Ability to set priorities and multi-task in a fast-paced environment. Hands-on experience with Java/J2EE, RESTful API development, Microservices, BPM Tool (Pega, JBPM, Camunda etc). Experience of working on OneData, ACE workflow and knowledge of Case Management processes and Business rules. Ability to effectively communicate to internal and external business partners on architecture and solution design Bachelor’s degree in computer science, computer science engineering, or related experience required; advanced degree. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. We are building an energetic, high-performance team with a nimble and creative mindset to drive our technology and products. American Express (AXP) is a powerful brand, a great place to work and has unparalleled scale. Join us for an exciting opportunity in the Marketing Technology within American Express Technologies. How will you make an impact in this role? There are hundreds of opportunities to make your mark on technology and life at American Express. Here's just some of what you'll be doing: As a part of our team, you will be developing innovative, high quality, and robust operational engineering capabilities. Develop software in our technology stack which is constantly evolving but currently includes Big data, Spark, Python, Scala, GCP, Adobe Suit ( like Customer Journey Analytics ). Work with Business partners and stakeholders to understand functional requirements, architecture dependencies, and business capability roadmaps. Create technical solution designs to meet business requirements. Define best practices to be followed by team. Taking your place as a core member of an Agile team driving the latest development practices Identify and drive reengineering opportunities, and opportunities for adopting new technologies and methods. Suggest and recommend solution architecture to resolve business problems. Perform peer code review and participate in technical discussions with the team on the best solutions possible. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex. Minimum Qualifications: · BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent work experience. · 5+ years of hands-on software development experience with Big Data & Analytics solutions – Hadoop Hive, Spark, Scala, Hive, Python, shell scripting, GCP Cloud Big query, Big Table, Airflow. · Working knowledge of Adobe suit like Adobe Experience Platform, Adobe Customer Journey Analytics, CDP. · Proficiency in SQL and database systems, with experience in designing and optimizing data models for performance and scalability. · Design and development experience with Kafka, Real time ETL pipeline, API is desirable. · Experience in designing, developing, and optimizing data pipelines for large-scale data processing, transformation, and analysis using Big Data and GCP technologies. · Certifications in cloud platform (GCP Professional Data Engineer) is a plus. · Understanding of distributed (multi-tiered) systems, data structures, algorithms & Design Patterns. · Strong Object-Oriented Programming skills and design patterns. · Experience with CICD pipelines, Automated test frameworks, and source code management tools (XLR, Jenkins, Git, Maven). · Good knowledge and experience with configuration management tools like GitHub · Ability to analyze complex data engineering problems, propose effective solutions, and implement them effectively. · Looks proactively beyond the obvious for continuous improvement opportunities. · Communicates effectively with product and cross functional team. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. About Enterprise Architecture: Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include: Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise. Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support. Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance. Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach. Seeking a seasoned Solution Architect to lead the design and delivery of scalable, enterprise-grade solutions across our financial, servicing, or compliance platforms. The ideal candidate will possess deep domain knowledge and a strong architectural mindset, capable of translating complex business needs into robust technical designs that meet regulatory, operational, and performance standards Responsibilities: Contribute to enterprise architecture initiatives, domain reviews, and solution architecture. Design and prototype scalable, secure, and resilient applications and data pipelines using modern technologies. Collaborate with solution architects and engineering teams to deliver architectural documentation and design patterns that align with business and technology goals. Build and evaluate proof of concepts (PoCs) to test and validate emerging technologies and architectural approaches. Participate in enterprise forums and working groups to drive architectural decisions and cross-domain alignment. Communicate architectural guidance effectively across both technical and non-technical stakeholders. Foster innovation by exploring new tools, frameworks, and design methodologies. Qualifications: 7 years of experience in software engineering with 3+ years’ experience in solution architecture with strong knowledge of distributed system design and high throughput data architecture Proven experience in finance, servicing, or compliance domains, including regulatory and operational considerations. Proven track record of designing and deploying data-intensive applications in distributed or cloud-native environments. Ability to write clear architectural documentation and present ideas concisely. Experience with enterprise platforms such as microservices, event-driven architecture, Familiarity with cloud- native patterns (GCP, AWS or Azure) and modern dev-ops pipeline. Experience with Agentic AI including autonomous agents, using AI reasoning and knowledge of AI/ML frameworks is preferred Familiarity with regulatory frameworks and experience designing compliant solutions. Excellent communication and stakeholder management skills; ability to present technical concepts to non-technical audiences. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. About Enterprise Architecture: Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include: Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise. Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support. Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance. Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach. Responsibilities: Designing, developing, and scalable, secure, and resilient applications and data pipelines Support regulatory audits by providing architectural guidance and documentation as needed. Contribute to enterprise architecture initiatives, domain reviews, and solution architecture. Foster innovation by exploring new tools, frameworks, and design methodologies. Qualifications: Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline 6+ years of software engineering experience with strong proficiency in Java and Node.js. Experience with Python and workflow orchestration tools like Apache Airflow is highly desirable. Proven experience in designing and implementing distributed systems and APIs. Familiarity with cloud platforms (e.g., GCP, AWS) and modern CI/CD pipelines. Ability to write clear architectural documentation and present ideas concisely. Demonstrated success working collaboratively in a cross-functional, matrixed environment. Passion for innovation, problem-solving, and driving technology modernization. Experience with micro services architectures and event driven architecture is preferred. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. · Deep understanding of the Product / Technology Platform’s underlying tech stack and its core components · Responsible for the applications architecture / technical design & build, work/coordinate with other team’s architect, engineers, and vendors as necessary · Strong systems integration architecture skills and a high degree of technical expertise, ranging across several technologies with a proven track record of turning new technologies into business solutions · Experience managing in a fast paced, complex and dynamic global environment. · External technology contributions (patents, noteworthy Open-Source attributions, publications, etc.) · Excellent leadership and communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives · Proficient managerial skills as required to operate a large organization, including budgeting, resource planning, staff management, etc. · Able to define, influence and deliver software solutions against strategic plans that promote Company Platform objectives · Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process · Technical expertise related to the core components of the Technology Platform’s tech stack, as well as delivery optimization techniques in a ‘total dev’ continuous delivery environment · Expert-level relevant hands-on engineering skills across a broad range of technologies, including deep expertise in the construction of enterprise-grade APIs and Services using state-of-the-art techniques (Java, Big Data Technologies, Apache Flink, Microservices, APIs, JSON, XML, REST etc.) that can be readily consumed through a self-service implementation model (full SDK, test stubs, test data, etc.) · Able to manage multiple priorities and rapidly guide the organization through change moments · Ability to manage large-scale applications in terms of performance, production assurance, capacity planning and threat mitigation · Demonstrate accountability, leading people with passion, enthusiasm, loyalty and integrity. Owns and leads HR processes such as employee engagement, performance reviews, talent development, etc. · Performing ongoing refactoring of code, utilizing visualization and other techniques to fast track concepts, and delivering continuous improvement · Working with product managers to prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues · Accountable for team completing work you’re leading and work you are doing as agreed upon · Accountable to team for delivery of quality work · Serving as a core member of an agile team that leads user story analysis and elaboration, designs and develops software applications · Strong thought leadership skills with an ability to problem solve and create strategic plans 7+ years of software development experience in a professional environment and/or comparable experience such as: Bachelor’s degree in computer science, computer engineering or equivalent is required with hands-on expertise with application design, software development and automated testing Successful engineering and deployment of enterprise-grade technology products in an Agile environment Hands-on delivery experience in the fundamental components of the assigned portfolio’s primary technology stack(s) (some of them include Java, Big Data Technologies, Apache Flink, Apache Spark, SingleStore, No-SQL Databases, Relational Databases, Microservices, APIs, JSON, XML, REST etc.) · Profound Knowledgebase with Java, Spring, Open source and building RESTful API. · Expert Java; fluency with Java 17 streams · Knowledgeable and experienced with real time framework, data streaming like Kafka, Filnk, In-memory computation and data virtualization tools & techniques · Knowledgeable and experienced with scripting languages such as Python, etc. · Strong UNIX shell scripting skills · Thorough understanding of XML, JSON, Web Service technologies, and data structure fundamental · Implementation or working experience of Continuous Integration and Continues Delivery using tools and automation capabilities such as JUnit, Mocking, TestNG, Jenkins, Git, Stash and Jira · Highly proficient in SQL and PL/SQL ; Skilled at optimizing large complicated SQL statements ; Strong PL/SQL skills including complex query building and query performance tuning · Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CD/CI, Agile, etc.) · Creation of Engineering Best Practices adopted by a large segment of the technology organization. Creation of tools or other technologies that become integral to the operation of the platform. · Successful assimilation of new technology into an existing technology stack · Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process · Preferred working experience in Big Data technologies (Hadoop, Spark, , MAPR (plus), NoSQL ) · Experience with design and coding across one or more platforms and languages as appropriate. · Knowledge in objected oriented analysis and design across a variety of platforms. · Demonstrated experience in Agile development, application design, software development, and testing. · Ensure data quality and integrity within each data set and support linkage to other appropriate data sets in consistent manner. This includes testing and validating any new database design against previous data structures. · Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics. · Ability to effectively communicate with internal and external business partners. · Experience with a broad range of software languages and financial business domain knowledge will be a plus Technology Skills You'll Use Every Day: Adaptive Communication Agile Practices Industry and Company Knowledge Organizational Change Technical Acuity Technology Industry Trends Game Changers: Flexibility Collaboration & Partnership Continuous Improvement Courage Curiosity Resourcefulness We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: The Colleague Experience Group (CEG), formerly known as Human Resources, seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics & process automation tools and modernizing recruitment infrastructure to focus on talent priorities and improve end-to-end process experience. Global Talent Acquisition is looking for a Talent Acquisition Partner to join our team, and lead recruiting priorities and end to end recruitment service delivery. The Lead will be responsible for executing the end-to-end hiring process, while ensuring outstanding Candidate and Hiring Leader experience. They will source, screen, assess, interview, and lead the offer process in order to acquire the best quality candidates effectively and efficiently. They will ensure the team is efficiently presenting high quality candidates. They will be talent champion who can actively stay connected to pipeline of candidates, maintain long-term candidate relationships, and energetically discuss the career opportunities within American Express. Being close to the marketplace through benchmarking and networking, this person will analyze both recruitment and business trends to provide the best solutions in finding top talent. Market insights will allow this person to make recommendations on staffing processes, industry practices, building talent pipelines and sourcing prospects. This person will strengthen relationship with business leaders by being proactive in recruiting in key areas of our business and driving top diverse talent into hires. How will you make an impact in this role? Handle end to end recruitment activities - starting from job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process for the assigned hiring requisition alongside ensuring best in class candidate and Hiring Leader experience Handle stakeholder relationships and drive the recruitment processes, which includes talent branding, sourcing strategies and overall recruitment related responsibilities Understand business, hiring leaders’ needs and delivering value by crafting right solutions Execute sourcing strategy and talent pipelining for hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program & Internal job posts Build proactive talent pipeline for critical upcoming positions Drive outstanding recruitment brand, marketing and social media strategy for the region in partnership with in-house functional specialists Collaborate with the Recruitment Operations team to ensure process compliance, risk management to deliver a more coordinated and seamless approach to recruitment service delivery Collaborate with other team members to gain insight into business talent needs and stay current on regional standard methodologies and issues Provides recruitment support for senior level roles Provides guidance to Hiring Leaders regarding available skills / talent in the market/competition and salary offers Ensure ATS information is up to date and aligned with regional regulations Act as a recruiting SME to prioritize both local and global needs Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits Amex's brand values Driven to contribute for success of broader talent acquisition priorities which may include but not be limited to; participation in industry events, travel within and outside primary work location for campus or any other recruitment activities and recommending data insight backed strategies for establishing stronger business unit partnerships Minimum Qualifications Bachelor’s degree or equivalent 5+ years of volume hiring/recruitment experience in fast paced global recruitment environment handling end to end recruitment activities which includes talent branding, sourcing strategies, selection process, candidate experience, data management and all the related responsibilities Prior experience in developing and maintaining positive relationships with key partners, hiring managers including HR contact Experience in Taleo ATS and other new world recruitment tools, technologies and platforms to improve process efficiencies Outstanding assessment and interviewing skills; strong command of assessment and selection methodologies, instruments, and processes In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights Proven ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues. Worked in a team environment that emphasized group contributions Ability to build and sustain trust while demonstrating partnerships across levels. Ability to implement multiple projects/tasks at the same time under strict deadlines Ability to interact with people at all levels of an organization and to develop strong business relationships Preferred Qualifications Excellent communication, collaboration, influencing, and problem-solving skills Driving of process optimization and continuous improvement (e.g. onboarding) Strategic outlook and ability to lead change and innovation Strong influencing skills and ability to work across multiple levels of an organization Ability to make logical decisions in a sophisticated environment Able to adapt own approach and style to the situation Coachable Team Member We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and let's lead the way together! Role Description Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures. It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events. Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) Business Unit at American Express. This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders. As the Senior Manager of Operational Resilience capabilities team, you will lead a team of professionals to design and implement the technical capabilities of the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. Join Team Amex and let's lead the way together. How will you make an impact in this role? Lead the development and implementation of Operational Resilience technical capabilities in close partnership with Engineering and Business stakeholders, including: Define Archer/Service Now capability requirements for building an enterprise source system of record for Operational Resilience Partner with Technology team to build, test and implement the various modules of Operational Resilience Enable the onboarding of the Operational Resilience for all identified Critical Business Services (CBSs) Partner with CBS owners and supporting teams on a regular cadence to lead the capabilities implementation roadmap and plan Partner with operational resilience teams in international markets to ensure consistent documentation for local market operational resilience implementations Stay updated on evolving global regulatory requirements around Operational Resilience Coach and lead a team of colleagues to deliver impactful results. Lead with an external perspective – benchmark AXP Operational Resilience capabilities to peer companies Qualifications: Experience and Background: 5+ years’ experience in Risk Management and/or Business Continuity and/or Operational Resilience Experience in partnering with Technologies teams to implement enterprise-wide programs Experience and/or knowledge of Archer/Service Now or similar product suite Strong understanding of American Express products, services, and organizational structure Strong problem-solving skills; ability to see the big picture with attention given to critical details Demonstrated ability to successfully manage multiple priorities under pressure. Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred Prior Work experience in Operational Resilience will be preferred Bachelor’s degree required; MBA or advanced degree preferred Strong/Advanced skills in Excel and Powerpoint is expected in this role 10+ years of total work experience and prior managerial experience is preferred Leadership Skills: Proven people leader who can build, inspire, develop, and coach a team Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged Ability to communicate key risks to colleagues, business partners, and senior leaders Proven track record of liaising with different stakeholder groups and senior leadership teams Strong Collaboration and effective communication are required skills for this role We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less