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5.0 - 7.0 years
12 - 16 Lacs
Pune
Work from Office
0px> In one sentence Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process. All you need is... 5 - 7 years of proven experience in a software engineering Specialist Familiar with Agile concepts is must. Strong Development experience and expertise in core C++, Shell Scripting Good analytical skills. Product Knowledge in Turbo charging, Rating Logic Should have knowledge of either relational / non-relational database, SQL/PG & Hbase Should be good in communication and team engagement skills. Must be comfortable working in a fast-paced environment. Any experience of Microservice architecture and DevOps knowledge would be an added advantage. Any experience on Elastic Search, Kafka, design pattern would be an added advantage. What will your job look like? You will provide technical leadership to software engineers by coaching and mentoring throughout end-to-end software development, maintenance, and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation. Provide recommendations to the software engineering manager for estimates, resource needs, breakthroughs and risks; ensure effective delegation, supervising tasks, identifying risks and handling mitigation and critical issues. Hands-on technical and functional mentorship to design, maintenance, build, integration and testing of sophisticated software components according to functional and technical design specifications; Follow software development methodologies and release processes You will analyze and report the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards. You will represent and lead discussions related to product/ application/ modules/ team and build relationships with internal customers/partners You will implement quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them and takes corrective actions in case of variances and ensure all the project agreed work are completed to the required level of quality. Who are we? Why you will love this job: The chance to serve as a specialist in software and technology. You will take an active role in technical mentoring within the team. We provide stellar benefits from health to dental to paid time off and parental leave!
Posted 2 months ago
4.0 - 7.0 years
7 - 11 Lacs
Pune
Work from Office
0px> Who are we? In one sentence The DB specialist have the ultimate responsibility of physical and applicative database administration activities supporting end2end life cycle of product from database perspective What will your job look like? You will support the following levels: Physical - responsible for the physical and technical oriented aspects e.g. storage, security, networking and more; Application - you will handle all application-related issues (e.g. queries, users, embedded SQL s etc.) Ensure database resources are sized accurately and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. You will perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure efficient performance. You will interact and work with multiple infra and IT teams as part of environment setup, maintenance and support You will work closely with developers, assist them with database structure design as of business needs (e.g. indexes, constraints, integrity) All you need is... DB2 DBA on Mainframe(Z/OS): DB Objects - Experience in creating and modifying DB2 objects - Database, Storage Group, Tablespace, Tables, Views, Indexes, etc. Experience with DB2 commands: - Stop/Start Databases, Display command, Cancel thread and Term & Display utility, others. Hands on experience on DB2 utilities: Reorg and Runstat, Backup and Recovery of Table spaces (copy & recover), Repair, Load/Unload utilities. Ability to bind/rebind the Plans/Packages and Granting required accesses to Packages/Plans/Collections. Experience in Database Monitoring. Experience in Database replication - IBM DB2 Data Propagator DB2 administration - Strong Troubleshooting skills DB2 privileges and RACF z/OS - TSO, ISPF, JCL. Tools - DB2 Admin tool, QMF, FileManager, Changeman, ESP. Why you will love this job: You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth and one of the highest scores of employee engagement in Amdocs. You will be able to use your specific insights into variety of projects to overcome technical challenge while continuing to deepen your area of knowledge. You will have the opportunity to work in multinational environment for the global market leader in its field
Posted 2 months ago
1.0 - 5.0 years
2 - 5 Lacs
Noida, Kolkata, Gurugram
Work from Office
We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Durga 9884244311 for more info Thanks, Durga 9884244311
Posted 2 months ago
6.0 - 11.0 years
11 - 15 Lacs
Pune
Work from Office
0px> In one sentence Contribute to Amdocs Experience low code platform design, development & debugging etc. All you need is... Bachelors degree in Science/IT/Computing or equivalent. Successful experience in delivering front-end applications. 6+ years of experience required in front-end. Strong knowledge of common front-end and client / server architecture patterns. Expertise in React, Redux, TypeScript, SCSS, NodeJS. Strong knowledge of build processes, performances optimizations, debugging. Can-do attitude, and ability to work in a fast-moving environment and strong work ethics. Must have the ability to see the full E2E picture, including impact on the existing functionality and Consumer. What will your job look like? Work closely with Experts, Architects and translate business requirements into design & development. Take ownership and accountability of specific modules within an application and provide technical support and mentorship during solution design for new requirements, problem resolution for critical / complex issues while ensuring code is maintainable, scalable, and supportable. Mentor the team on daily basis, provide technical assistance recommendation to developer in team. Propose innovative technical approaches in design and development. Why you will love this job: You will work with a very highly skilled team. You will impact many areas in the company, as our product is widely used. You will be given opportunity to design things that never were designed before. Who are we?
Posted 2 months ago
4.0 - 9.0 years
25 - 30 Lacs
Gurugram
Work from Office
0px> Who are we? In one sentence Candidate should be proficient in Postgres development with good knowledge. What will your job look like? Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution. You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues. You will bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions. You will be developing new modules or implementing enhancements in existing applications. All you need is... Bachelor s degree in Science/IT/Computers or equivalent 4+ Years experience as a Software Engineer Development experience in Postgres. Development experience in Python. Development experience in SQL Server Experience working with Cassandra/Spark SQL will be added advantage Expert in Linux, Shell Scripting. Added advantage if have exposer on Spark and stream processing architectures Kafka or in Docker Containerization. Self-motivated, Self-learner takes initiative, a team player, while being organized and responsible. Excellent communication skills, Analytical Ability, Learning Ability and strong attention to detail. Why you will love this job:
Posted 2 months ago
3.0 - 8.0 years
25 - 30 Lacs
Pune
Work from Office
0px> Who are we? In one sentence Responsible for design, development, modification, debug and/or maintenance of software systems What will your job look like? You will design, develop, modify, debug and/or maintain software code according to functional, non-functional and technical design specifications. You will follow Amdocs software engineering standards, applicable software development methodology and release processes, to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders. You will investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions. You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals. You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements. You will be encouraged to actively look for innovation, continuous improvement, and efficiency in all assigned tasks. All you need is... Bachelors degree in Science/IT/Computer Science or equivalent 3+ years Java experience (server side) on Linux/Unix/Windows Demonstrable experience with the Spring framework components - Spring Boot, MVC, Integration, Security, etc. Strong understanding of RESTful APIs and open systems Why you will love this job: You will be challenged to design and develop new software applications. You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.
Posted 2 months ago
2.0 - 7.0 years
7 - 12 Lacs
Gurugram
Work from Office
We are looking for a telecom professional that will become part of our telecom engineering team, helping our team to cope with the various project challenges. What will your job look like? Perform Radio Network optimization Perform root cause analyses - mapping between RF, Transmission and/or Core Network and share recommendations with relevant parties Work hands-on at system level on various traces for correlation between KPIs on Network Perform analysis based on Drive test /Driveless data and correlate with Radio OSS (Performance Management Report)/Other source of data for Network Troubleshoot backhaul issues by monitoring jitter, packet loss and perform root cause analysis Perform Worst Cell Performance Analysis, Alarm Monitoring and KPI Degradation analysis Create Scripts, RET validation, Perform Pre & Post Health Checks Responsible to manage of various LTE/VOLTE KPIs of Accessibility, retainability and Mobility Solid knowledge of Basic Radio procedures in VoLTE/LTE/5G technologies Responsible for Network Audit/Parameters comprising of overall Network Quality & Network Coverage. All you need is... Tech Skill Set required- Good understanding of 5G/VoLTE/LTE RAN Network based on Statistics monitoring Rich experience on Ericsson 5G OSS access and commands Perform 5G/VoLTE/LTE network optimization and drive test analysis Work on network improvement and optimization tasks Work on Drive test log file data analysis and troubleshooting Very Good understanding of 5G/4G Layer 3 messages and can perform analysis and recommend parameter changes for network improvement Need to possess excellent parametric knowledge for analyzing entire network parametric audit Perform new feature trials for network improvement Ability to work on TDD and FDD network Ability to trouble shoot on a multiband, Layer strategy and multivendor network Ability to trouble shoot on multi-technology- 5G/VoLTE/LTE, Event log Analysis. Qualification & Soft Skill: - Must be an Engineering Graduate - BE/B.Tech (Preferred in Electronics & Communication stream) with 5 to 10 years experience. Must have min. 2 years hands on Experience on Ericsson- prefer multi-vendor experience Must have above average communication skills Willing to work in US Time Zone Why you will love this job: You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions. You will be working on market leading software for the telecommunications industry
Posted 2 months ago
7 - 12 years
12 - 14 Lacs
Noida
Work from Office
About this opportunity: We are looking for a skilled Telecom Billing Mediation Specialist to manage and optimize the mediation process between network elements and the postpaid billing system. What you will do: Implement rules for data filtering, deduplication, and enrichment before sending to the billing system. Work with network, IT, and billing teams to ensure smooth integration between mediation and billing platforms. Optimize mediation rules to handle high-volume CDR processing efficiently. Perform data reconciliation between network elements, mediation, and billing systems. Investigate and resolve discrepancies in mediation and billing data. Monitor system health, troubleshoot issues, and ensure high availability of mediation services. Conduct root cause analysis (RCA) for mediation-related issues and implement corrective actions. You will bring: Hands-on experience with billing mediation platforms (e.g. Amdocs Mediation, IBM, HP Openet, etc.) Proficiency in SQL, Linux/Unix scripting, and data transformation tools. Familiarity with ETL processes, data parsing, and API integrations. Solid understanding of telecom postpaid billing systems (e.g., Amdocs, HP, Oracle BRM). Knowledge of network elements (MSC, MME, SGSN, GGSN, PCRF, OCS, IN) and their impact on mediation. Awareness of revenue assurance and fraud detection in telecom billing. Key Qualification: Bachelor s degree in computer science, E.C.E Telecommunications. 7+ years of experience in telecom billing mediation. Experience in cloud-based mediation solutions (AWS, Azure, GCP) is a plus. Knowledge of 5G mediation and real-time charging architectures is an advantage. We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 6 Primary Recruiter: Shivani Sah Hiring Manager:
Posted 2 months ago
- 5 years
2 - 4 Lacs
Hyderabad, Chennai
Work from Office
We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Albeena 8667573371 for more info Thanks, Albeena 8667573371
Posted 2 months ago
5 - 9 years
10 - 14 Lacs
Pune
Work from Office
Responsible for Leading and mentoring a small development team within a specific task or project, side by side with hands-on development. What will your job look like You will provide technical leadership to software engineers by coaching and mentoring throughout end-to-end software development, maintenance, and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation. Provide recommendations to the software engineering manager for estimates, resource needs, breakthroughs and risks; ensure effective delegation, supervising tasks, identifying risks and handling mitigation and critical issues. Hands-on technical and functional mentorship to design, maintenance, build, integration and testing of sophisticated software components according to functional and technical design specifications; Follow software development methodologies and release processes You will analyze and report the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards. You will represent and lead discussions related to product/ application/ modules/ team and build relationships with internal customers/partners You will implement quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them and takes corrective actions in case of variances and ensure all the project agreed work are completed to the required level of quality. All you need is... Bachelors degree in Science/IT/Computing or equivalent 5 years of proven experience in a software engineering role 1-2 years of experience in leading tasks and/or mentoring engineers Thorough understanding of software development and/or support methodologies, principles and procedures and related software management tools Why you will love this job: You will be challenged with leading and mentoring a small development team and h owning the technical aspects of the project You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth You will have the opportunity to work with the industry most sophisticated technologies! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
Posted 2 months ago
5 - 8 years
11 - 15 Lacs
Gurugram
Work from Office
We are seeking a senior technical leader who can drive technical designs and mentor other team members. This role requires a strong technical background and leadership skills. The ideal candidate will provide guidance, support, and mentorship to team members, fostering their professional growth and ensuring high-quality technical output. All you need is... Years of Experience : 5-8 years 1. Responsibilities: Technical Leadership Provide technical guidance and mentorship to the development team Conduct code reviews to ensure high-quality standards and best practices Oversee software architecture and design decisions Stay updated on emerging technologies and industry trends Team Management Lead and motivate a team of software engineers1 Assign tasks based on team members skills and project requirements Foster a collaborative and innovative work environment Conduct regular performance evaluations and provide constructive feedback Coach the team in self-management and cross-functionality Remove impediments to the teams progress Promote and support the adoption of Agile and SAFe practices within the organization Ensure the team delivers high-value increments that meet the Definition of Done Facilitate stakeholder collaboration as needed Project Management Oversee project planning, execution, and delivery Manage project timelines, resources, and budgets Collaborate with stakeholders to define project objectives and requirements Identify and mitigate project risks proactively Scrum Master Duties Facilitate Scrum events and ensure they are productive and time-boxed 3. Qualifications: Bachelors or Masters degree in Computer Science, Software Engineering, or related field 5+ years of software development experience, with at least 2 years in a leadership role Strong programming skills in relevant languages and technologies In-depth knowledge of Agile methodologies and SAFe framework Scrum Master certification (e.g., CSM, PSM) preferred Excellent communication, problem-solving, and conflict resolution skills What will your job look like Technical Skills: Programming Languages: Proficiency in Python and Java; ability to lead projects and mentor team members in these languages Backend Development: Strong experience with Python for building scalable and efficient server-side applications GeoSpatial Data: Knowledge of geospatial data processing and visualization, including experience with MapBox Big Data: Familiarity with big data technologies and frameworks for handling large-scale data processing Database Management: Expertise in both relational and NoSQL databases, with the ability to design and optimize data storage solutions Cloud Technologies: Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud) for deploying and managing applications Version Control: Proficiency with Git and experience managing complex branching strategies CI/CD: Knowledge of continuous integration and deployment tools and practices API Development: Experience in designing and implementing RESTful APIs Agile Tools: Proficiency in Agile project management tools (e.g., Jira, Trello, or Azure DevOps) Testing Frameworks: Familiarity with testing methodologies and frameworks for ensuring code quality You will provide technical leadership to software engineers by coaching and mentoring throughout end-to-end software development, maintenance, and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation. Provide recommendations to the software engineering manager for estimates, resource needs, breakthroughs and risks; ensure effective delegation, supervising tasks, identifying risks and handling mitigation and critical issues. Hands-on technical and functional mentorship to design, maintenance, build, integration and testing of sophisticated software components according to functional and technical design specifications; Follow software development methodologies and release processes You will analyze and report the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards. You will represent and lead discussions related to product/ application/ modules/ team and build relationships with internal customers/partners You will implement quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them and takes corrective actions in case of variances and ensure all the project agreed work are completed to the required level of quality.
Posted 2 months ago
2 - 4 years
5 - 9 Lacs
Pune
Work from Office
Exp in Legal Operations and Technology Data analytics skill using legal data E-billing, Legal Project Management, Outside Counsel Spend Management, TK Rates A strong understanding of the core business. The ability to translate the needs of business departments into workable tools Strong Microsoft Office skills, specifically with using Excel and PowerPoint Presentations, Experience creating dashboards/analytics/KPIs Analytical skills and comfort with multiple data sets, with the ability to draw conclusions and make informed recommendations problem-solving and communication skills Innovative attitude , capable for leading internal projects Very good prioritization skills to balance key priorities A strong customer centric approach. Good To Have Skills Legal Applications - Serengeti and others and Legal IT Support DocuSign, or similar e-signature tool. Strong understanding of key contract terms, Budget related understanding, Basic knowledge of Board Meeting. Understanding of key Insurance terms & knowledge of Insurance Business. Good To Have Skills: Legal Applications - Serengeti and others and Legal IT Support DocuSign, or similar e-signature tool. Strong understanding of key contract terms, Budget related understanding, Basic knowledge of Board Meeting. Understanding of key Insurance terms & knowledge of Insurance Business. What will your job look like You will be responsible for operating tasks in one or two of the following project areas within the project management office: schedules, risks, budget, resources, communications, reports, etc. You will manage and maintain his domain data in order to analyze quickly and effectively. You will analyze data proactively and buy request in order to identify trends, to predict and to raise flags where needed. You will use and maintain data gathering tools to provide ongoing status updates to support the project management team. You will review and processes project related data and acts as a first level point of contact for raising issues, deviations and concerns. You will interface and work with Finance, HR & Development Project managers to deliver Amdocs project management procedures and methodologies.
Posted 2 months ago
2 - 5 years
6 - 10 Lacs
Pune
Work from Office
A spread role covering PMO basics to proactive analytic support in all PMO domains, or assuming limited responsibility in specific domain such as supply management or budget management. In this role the PO is expected to learn the practices of the Project Management Office in Amdocs, keep program management process standardization, responsible for E2E operating tasks and managing accurate data under his domain. What will your job look like You will be responsible for operating tasks in one or two of the following project areas within the project management office: schedules, risks, budget, resources, communications, reports, etc. You will manage and maintain his domain data in order to analyze quickly and effectively. You will analyze data proactively and buy request in order to identify trends, to predict and to raise flags where needed. You will use and maintain data gathering tools to provide ongoing status updates to support the project management team. You will review and processes project related data and acts as a first level point of contact for raising issues, deviations and concerns. You will interface and work with Finance, HR & Development Project managers to deliver Amdocs project management procedures and methodologies. All you need is... Bachelors degree in Industrial Engineering or Economics Why you will love this job: You will be able to bring your project management skills to an entirely different level, acting as the glue to bring multiple functions and teams together to operate as one. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development You will have the opportunity to work in multinational environment for the global market leader in its field
Posted 2 months ago
5 - 10 years
7 - 12 Lacs
Gurugram
Work from Office
What will your job look like Perform Radio Network optimization Perform root cause analyses - mapping between RF, Transmission and/or Core Network and share recommendations with relevant parties Work hands-on at system level on various traces for correlation between KPIs on Network Perform analysis based on Drive test /Driveless data and correlate with Radio OSS (Performance Management Report)/Other source of data for Network Troubleshoot backhaul issues by monitoring jitter, packet loss and perform root cause analysis Perform Worst Cell Performance Analysis, Alarm Monitoring and KPI Degradation analysis Create Scripts, RET validation, Perform Pre & Post Health Checks Responsible to manage of various LTE/VOLTE KPIs of Accessibility, retainability and Mobility Solid knowledge of Basic Radio procedures in VoLTE/LTE/5G technologies Responsible for Network Audit/Parameters comprising of overall Network Quality & Network Coverage. All you need is... Tech Skill Set required- Good understanding of 5G/VoLTE/LTE RAN Network based on Statistics monitoring Rich experience on Ericsson 5G OSS access and commands Perform 5G/VoLTE/LTE network optimization and drive test analysis Work on network improvement and optimization tasks Work on Drive test log file data analysis and troubleshooting Very Good understanding of 5G/4G Layer 3 messages and can perform analysis and recommend parameter changes for network improvement Need to possess excellent parametric knowledge for analyzing entire network parametric audit Perform new feature trials for network improvement Ability to work on TDD and FDD network Ability to trouble shoot on a multiband, Layer strategy and multivendor network Ability to trouble shoot on multi-technology- 5G/VoLTE/LTE, Event log Analysis. Qualification & Soft Skill: - Must be an Engineering Graduate - BE/B.Tech (Preferred in Electronics & Communication stream) with 5 to 10 years experience. Must have min. 2 years hands on Experience on Ericsson- prefer multi-vendor experience Must have above average communication skills Willing to work in US Time Zone Why you will love this job: You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions. You will be working on market leading software for the telecommunications industry
Posted 2 months ago
5 - 8 years
10 - 14 Lacs
Pune
Work from Office
Focuses on non- functional testing with responsibility for segments of test planning, design and execution, meeting planned scope and schedule and maintaining the engagement and relationship with the customer and internal stakeholders. What will your job look like Develop, test, and maintain high-quality Python applications. Collaborate with cross-functional teams to define, design, and ship new features. Write clean, scalable, and efficient code. Troubleshoot and debug applications. Implement best practices for software development and deployment. If required, assist in setting up and managing CI/CD pipelines. Ensure security and compliance across all development activities. All you need is... Required Skills: Expert-level proficiency in Python programming. Strong understanding of software development principles and methodologies. Experience with python popular frameworks. Knowledge of version control systems like Git. Familiarity with DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes). Excellent problem-solving and debugging skills. Strong communication and collaboration abilities. Desirable Skills: Experience with cloud platforms such as AWS/ Azure/ GCP. Knowledge of infrastructure as code (IaC) tools like Terraform or Ansible. Understanding of micro-services architecture. Familiarity with monitoring and logging tools, observability tools. Experience with Agile/Scrum methodologies. Understanding of database management systems (SQL and NoSQL). ETL experience AI / ML / Agents experience Minimum Experience: 5 to 8 years of active experience in hands-on code deliveries. Why you will love this job: You will be responsible for Identifying, analyzing and mitigating non-functional issues and technical risks of software systems You will be involved in participating in and/ or leading formal and informal reviews with stakeholders
Posted 2 months ago
3 - 8 years
3 - 7 Lacs
Bengaluru, Bangalore Rural
Work from Office
Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities : Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29
Posted 2 months ago
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