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5.0 - 10.0 years
7 - 9 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)
Posted 5 days ago
2.0 - 4.0 years
2 - 3 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
Roles and Responsibilities Handle inbound calls from customers, resolve their queries, and provide excellent customer service. Collect data on call quality, customer interactions, and performance metrics using MIS tools. Make outbound calls to customers for sales promotion, product updates, and feedback collection. Perform fuel tracking and ambulance services scheduling as required by the company. Work on rotational shifts with flexibility to adapt to changing business needs. Male candidates preferred Benefits In-house call center of Company On Company's payroll No targets Very close from Prabhadevi / Parel Station
Posted 5 days ago
1.0 - 5.0 years
3 - 4 Lacs
Panchkula
Work from Office
Role & responsibilities Should be from Marketing/Sales Background. Must be from Hospital/Pahrmaceutical industry Should meet with Ambulance drivers from Tricity and have local driver contacts also. Preferred candidate profile
Posted 2 weeks ago
1.0 - 10.0 years
2 - 2 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
Position : General Duty Assistant (GDA) Timings :8:00-8:00 -1 week morning 1 week night -12 hours duty Location :gurugram sector 50 interview offline in gurugram either offline or online WORK in Ambulance salary :16000-20000 per month Ye sari information hai company ke baare kaam ke baare mei Cnan contact on 8700944038
Posted 3 weeks ago
2 - 6 years
2 - 3 Lacs
Nabha
Work from Office
Handling the First aid of the employees present on duty for Minor/ Major body injuries. Getting further first aid medical treatment. Maintaining records of consumption and sufficient stock Maintaining stock of emergency medicines for first aid boxes
Posted 1 month ago
4 - 7 years
3 - 4 Lacs
Gurgaon
Work from Office
Oversee OHC Operations : Manage the day-to-day operations of the Occupational Health Center. Ensure the center operates smoothly and effectively in delivering healthcare services to employees. Maintain and improve operational processes for better efficiency and quality of care. Compliance and Regulatory Oversight : Ensure the OHC adheres to all local, state, and federal regulations related to occupational health. Maintain records and reports related to health and safety compliance. Monitor and update the company on changes in occupational health laws, regulations, and best practices. Employee Health and Wellness Programs : Develop, implement, and manage employee health programs (e.g., annual health checks, immunization programs, ergonomic assessments). Promote employee wellness initiatives to prevent work-related injuries or illnesses. Provide counseling and advice on workplace health concerns. Health Surveillance : Ensure regular health screenings for employees (e.g., vision, hearing, respiratory tests). Monitor employees exposed to hazardous materials or environments and conduct necessary health surveillance. Injury and Illness Management : Oversee the handling of workplace injuries and illnesses, ensuring proper medical attention, recordkeeping, and reporting. Liaise with HR and management on employee absences due to health-related issues and provide return-to-work assistance. Team Leadership : Supervise and manage the OHC team, including nurses, doctors, health and safety officers, and other support staff. Provide ongoing training and development for OHC personnel. Data Management and Reporting : Maintain health records for employees, ensuring confidentiality and compliance with data protection regulations. Generate reports on health metrics, injury statistics, and OHC performance for upper management. Use data to identify trends and recommend improvements to enhance employee health and safety. Emergency Response Management : Be prepared for medical emergencies, providing initial treatment or directing staff to handle emergency situations. Train employees in basic first aid, CPR, and other emergency response procedures. Budget and Resource Management : Oversee the OHC budget, ensuring appropriate allocation of resources and efficient utilization of funds. Manage inventory and procurement of medical supplies and equipment. Qualifications: Education : Degree in Occupational Health, Nursing, Public Health, or related fields. Experience : Experience in managing health and safety programs or working in occupational health is preferred. Skills : Strong organizational, leadership, and problem-solving skills. Knowledge of relevant health and safety regulations. Excellent communication and interpersonal skills. Ability to work under pressure and make quick decisions in emergencies.
Posted 2 months ago
1 - 6 years
1 - 2 Lacs
Chennai
Work from Office
Roles and Responsibilities 1.Responds to emergency calls with immediate care to critically ill and transport the patient to/within the hospital. 2. Drive safely and ensure pa safety. 3. Should work in rotational shifts and Point duty . Desired Candidate Profile 1. Two Doses of Vaccination must 2. Driving License with Badge . 3. Age Limit 27 -40 Years 4. Candidates must register police verification certificate
Posted 2 months ago
3 - 7 years
2 - 4 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Role & responsibilities Act as a single point of contact for field staff management . Activities & Responsibilities: Daily Checks: Contact every ambulance for availability in each shift. Contact the call center to track ambulance locations. Take corrective action as required and maintain records. Fleet Staff Management: Manage and confirm daily attendance reports to CDC. Coordinate with the Manager for reliever staff deployment. Inform field staff about overtime . Resolve field staff issues, monitor, and guide them to meet performance targets. Conduct field visits and audits to assess staff performance. Adherence to Norms & Policies: Monitor fuel expenses and ensure adherence to refueling policies. Record and investigate disparities in fuel consumption. Track ambulance-wise maintenance and inventory . Ensure availability of necessary supplies with field staff. Issue & Complaint Management: Gather complaints and feedback from CDC and clients. Discuss issues with field staff and take corrective actions. Maintain detailed complaint records for each ambulance. Medicines & Ambulance Audit: Track expired medicines and ensure proper disposal. Work with ambulance audit teams to resolve non-compliance. Preventive Maintenance & Upkeep: Coordinate with Maintenance Executives for scheduled servicing. Ensure ambulances undergo preventive upkeep as per plan. Monitor vendor performance , review invoices, and control expenses. Performance & Reporting: Meet all defined targets and performance metrics . Raise invoices for clients and follow up on payments . Do not depend on recruiters for driver hiringensure proactive staffing. Maintain daily records and share reports with the MIS Team. Preferred candidate profile Experience in Ambulance operations is preferred
Posted 3 months ago
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