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Tech Lead Virtusa

8.0 - 10.0 years

0 Lacs

india

On-site

Responsibilities Define and lead the GenAI strategy for contact center modernization initiatives Identify, design, and prioritize AI use cases across customer self-service and agent experience Lead implementation of Amazon Novapowered solutions including virtual agents, agent assist, summarization, and automation Partner with business, CX, Avaya, and AWS teams to integrate GenAI capabilities into Amazon Connect workflows Establish AI governance, security, and responsible AI practices Measure and optimize GenAI impact on CX, agent productivity, and operational efficiency Required Qualifications 8+ years of experience in AI, digital transformation, or contact center technology Hands-on experie...

Posted 21 hours ago

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