437 Amazon Jobs - Page 18

The Red Hat IT OpenShift team is looking for a Site Reliability Engineer (SRE) based in India (Pune or Bangalore) to join our team. In this role, you will develop, scale, and operate our Red Hat OpenShift Managed Cloud platform. Red Hat OpenShift is our enterprise kubernetes distribution. As an SRE, you will contribute to running Red Hat OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating toil through automation. In the IT OpenShift team you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat IT managed cloud platform services, while using your skills in coding, operations, and large-scale distributed system design. We develop, deploy, and maintain Red Hats next-generation application deployment environment for mission critical custom applications and services across a range of hybrid cloud infrastructures. We are a global team operating on-premise and in the public cloud, using the latest technologies from Red Hat and beyond. Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth. Successful applicants must reside in a state where Red Hat is registered to do business. What will you do: Applies software engineering principles to the operations domain. Contributes to a service's codebase, writes automation that aids in the management of a service, and performs operational engineering work to support a service's Service Level Objectives (SLO). Ensures service reliability meets users needs, including internally critical and externally visible services Uses software & systems engineering to design, build, and run large-scale, distributed, fault-tolerant systems Focuses on iterative improvement through toil reduction and error-budget enforcement Interfaces with both cloud IaaS and SaaS providers and internal stakeholders, including Support, IT, and Product Engineering, to achieve desired outcomes. Participates in an on-call rotation within a geographically distributed team to provide 24x7x365 production support, with responsibility to respond to urgent customer issues Practice sustainable incident response and blameless postmortems Work within a small agile team to develop and improve SRE methodologies, support your peers, plan and self-improve Provide feedback around bugs and feature improvements to the various Red Hat Product Engineering teams What will you bring: Bachelor's degree in computer science or a related technical field involving software or systems engineering, or practical experience demonstrating interest in SRE 2+ years of experience of using cloud providers and technologies (Google, Azure, Amazon, OpenStack, etc.) 1+ years of experience administering a kubernetes-based production environment 2+ years of experience programming with at least one object-oriented language; Golang, or Python are a big plus Ability to collaboratively troubleshoot and solve problems in a team setting Basic understanding of UNIX or Linux operating systems The following will be considered a plus: Demonstrated comfort with collaboration, open communication, and reaching across functional boundaries Passion for understanding users needs and delivering outstanding user experiences. Good to have: Demonstrated ability to quickly and accurately troubleshoot system issues Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP 2+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure 1+ years of experience with enterprise systems monitoring 2+ years of experience with enterprise configuration management software like Red Hat Ansible Automation Platform (AAP) Experience with static code analysis tools Some experience with code deployment across cloud-based environments Some experience with continuous Integration and continuous deployment approaches Some experience working with complex distributed systems Demonstrated ability to debug, optimize code and automate routine tasks Ability to work with minimal supervision and as part of a global team, and problem solving skills Experience working with agile development methodologies

Greeting from KVC CONSULTANTS LTD.!! We are looking for candidates interested to work in leading MNC for PUNE And BANGALORE Location. Job Title:Senior Process Executive ( voice) Location 1: Hinjewadi Phase 1 for Pune Location Location 2 : Electronic City for Bangalore Job Type: Full-time Required Skills and Qualifications: Excellent verbal communication skills in English Should have 1 yr INT Voice Customer Support on paper Experience Any Graduates is eligible. Rotational Shift with rotational week off 5 days of working Salary:---- Rs.5.75 LPA Benefits--- Both side cab facility How to Apply: Schedule your interview kindly call or drop your resume on the given numbers HR AKANSHA -- 9821182648 HR VANSHIKHA -- 9628373762 HR VEDANTI- 9628373764 HR SIYA - 7565006262 **NO PLACEMENT CHARGES** Regards KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Hi, We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) **Minimum 1-5 Yrs of experience in Service Desk/Technical Support - L1/Desktop Support** Language : Proficient in English (Read + Write + Speak ) Role purpose : Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Desired Candidate Profile Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills For Job in Noida Apply through the below link: https://outpace.in/job/service-desk/ For Job in Gurgaon Apply through the below link: https://outpace.in/job/service-desk-2/

Hi, We are hiring for ITES Company for Service Desk Lead Role. Job description Minimum 2 years as Service Desk Lead is Mandatory. The Service Desk Lead is responsible for managing and coordinating the activities of the service desk team They are responsible for ensuring the efficient and effective delivery of IT support services to internal and external customers The Service Desk Lead will oversee the resolution of incidents and service requests, monitor service levels, and ensure customer satisfaction They will also be responsible for managing and developing the service desk team members Duties and Responsibilities: Provide leadership and guidance to the service desk team, ensuring efficient and effective delivery of IT support services Oversee the resolution of incidents and service requests within defined service levels, ensuring timely and accurate responses to customer inquiries Monitor service levels and key performance indicators (KPIs) to ensure that targets are met or exceeded Manage and prioritize incoming support requests, assigning tickets to team members and ensuring appropriate resources are allocated Coach, mentor, and develop service desk team members, providing ongoing training and performance feedback Conduct regular performance evaluations for team members, addressing any performance issues and recognizing achievements Maintain and update the service desk knowledge base, ensuring that it contains accurate and up-to-date information for reference by the team Identify areas for service improvement and implement process enhancements to optimize service delivery Collaborate with other IT teams and stakeholders to resolve complex technical issues and ensure effective communication and coordination Develop and maintain service desk procedures, policies, and standards in line with industry best practices Stay up-to-date with industry trends and advancements in service desk technologies and tools, making recommendations for their implementation as appropriate Prepare reports and metrics on service desk performance, including incident trends, customer satisfaction, and team productivity Qualifications and Skills : Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) Proven experience in a service desk or technical support role, with at least 2-3 years in a leadership or supervisory capacity Strong knowledge of IT service management (ITSM) principles, processes, and tools Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues Exceptional customer service and interpersonal skills, with the ability to build strong relationships with customers and team members Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users Ability to work well under pressure and manage multiple priorities in a fast-paced environment Familiarity with ITIL (Information Technology Infrastructure Library) framework and its processes is preferred Proficiency in using service desk software, ticketing systems, and remote support tools To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Pune Search : Service Desk Lead Pune (Job Code # 165 ) b) For Position in Bangalore Search : Service Desk Lead Bangalore (Job Code # 166) C) For Position in Hyderabad Search : Service Desk Lead Hyderabad (Job Code # 167)

Hi, We are hiring for the ITES Company for Quality Analyst Role. Salary: 5 LPA to 9 LPA Location: Gurgaon To Apply for Job of Quality Analyst in Gurgaon-Apply Through Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.

Hi, We are hiring for ITES Company for HR Helpdesk Role. Job description: Minimum 1 year experience in International voice process is Mandatory NO domestic voice process experience US voice process experience - Preferred Experience in International HR Helpdesk - Preferred Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy (preferred) Understanding of Service level agreements Understanding of the Telephony tools e.g. Avaya Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties Ensure call details are logged in the ticketing tool with proper notes Ensure data privacy processes is followed with upmost focus Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures Qualifications: Graduate in any discipline Basic computer knowledge required (MS- Office Applications) Proven ability to adapt to new tools by applying logical approach Work experience as per the job grade. Typing speed of 30 wpm with 100% accuracy Skills: Excellent written and verbal communication skills Excellent probing, problem-solving and decision making skills. Logical and efficient, with keen attention to detail. Strong customer service orientation. Effective Troubleshooting skills. Learning agility Aptitude to venture in to unknown territories. Good researching skills To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : HR Helpdesk Bangalore (Job Code # 169)

Hi, We are looking for a Quality Analyst For Contact Center Operations in Mumbai and Pune, Pls go through the JD and Apply. Job Description: Minimum 8+ Years Experience in BPO International Voice. Minimum 2 Year Experience As A Quality Analyst is mandatory. Developing, executing, and monitoring evaluation programs and test plans to assess the quality of the service or product. Monitoring changing trends and customer feedback to identify areas of improvement. Call quality monitoring and providing feedback to agents and managers. Optimal use of technology and tools to enhance quality assurance processes. Introducing and conducting training programs to improve the skills and knowledge of the agents and staff. Business risk assessment and mitigation. Reduction of employee attrition and retention of talent. Up-gradations of business processes and standards to meet customer expectations and satisfaction. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below : a) For Position in Mumbai : Search Quality Analyst Mumbai (Job Code # 193) b) For Position in Pune: Search Quality Analyst Pune (Job Code # 304)

Hi , We are hiring for The Leading ITES Company for Sanction Screener Role. Job description: Minimum 1-year experience in Sanctions Screening operations or Wire Transfer processing is mandatory for an Associate. Minimum 5 years experience in Sanctions Screening operations or Wire Transfer processing is mandatory for a SME/ Team Lead. Ability to prioritize work, meet deadlines, achieve goals in a dynamic and complex environment Strong attention to detail and accuracy skills Ability to work effectively in a team environment Knowledge and understanding of Office of Foreign Asset Control (OFAC) compliance is an advantage Ability to work with limited supervision Knowledge of Message types of SWIFTS, FED WIRE, and CHIPS an advantage Good in both verbal and written communication skills Payment network systems Management of cut-off times Required to monitor any wires that are in the queue Work directly with Microsoft and trust the sanctions filter Utilize World Check/Lexis Nexis screening tools to complete any transnational analysis needed Complete any AD HOC screening requests Transaction workflow (swift and sepa) To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Sanction Screening Bangalore (Job Code # 213) b) For Position in Bangalore Search : Sanction Screening Bangalore (Job Code # 214)

Hi , We are hiring for The Leading ITES Company for HR Helpdesk Associate Role. Job Description: Minimum 1- 3 years of Previous experience in contact center (helpdesk1). Excellent Communication Skills. Excellent listener and empathetic communicator (oral & written) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years Preferably have worked on Genesys and SuccessFactors Should have understanding of HR Employee data management & Payroll processes Skills: Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquettes To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 240

We are hiring for the ITES Company for the Copywriter Profile. Job Description: Minimum 2 years relevant experience as a Copywriter is a mandate. Write clear, succinct, and SEO-effective copy as well as edit and proofread for websites of US-based small and medium enterprises keeping in mind the clients requirements, end customer, and objectives. Take ownership of ones own output quality and productivity Understand and implement regularly changing guidelines in the copy Work with multiple stakeholders in the process, such as the design, quality assurance, and client relation teams to ensure that all organizational goals and SLAs are met Work in shifts, on weekends and overtime if required as per business objectives Promote a culture of open communication, target orientation, and excellence in delivery while on the floor Skills : Should have good written and verbal communication skills. Should have excellent grasp of English, grammar, and writing style. Should have strong interpersonal skills. Should be open to working in night shifts and on weekends. Strong working knowledge of all MS Office tools. Ability to work effectively with targets, shifting priorities and juggling multiple deadlines. Must possess functional and strategic knowledge of the website domain to manage and add value to the content. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 282

We are Hirirng for E-commerce Exp-2-5yrs salary 25-35k skills-E-commerce Flipkart, Amazon ,Meesho, Myntra Thank you Kajal [HR Recruiter] Career Management Center +91-7042740655/56 Email: - careermanagement.delhi@gmail.com

*We are hiring for Chat executive for Gurgaon * Candidates from Chat experience only *Candidates from Delhi/NCR/Gurgaon only are eligible for this role *Immediate joiner shall call * Male & Female( fixed day shift) both can apply Barkha @ 8851644223 Required Candidate profile * Only graduates are eligible * Minimum 6months experience in chat is mandate * Salary 25k CTC ( 21k in hand) * Any post graduate can apply too * 6days working role * Ready to work from Gurugram