Do you want to be a part of an organization where your idea has a potential to reach million people ? Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Key job responsibilities Conduct investigations Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends Consistently achieve weekly targets and quality standards for investigations Identify and eliminate root causes of defects in order to drive efficiency in Amazons transportation operations Knowledge to systematically escalate problems or variance in the information Experience to follow through on the resolutions to ensure they are delivered Participate in ad-hoc projects and assignments as necessary A day in the life Meet productivity, quality and other hygiene metrics/ goals Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure. Please register ASAP as we are planning to close it by next week .

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. The Data, Insights, Science and Optimization, Consumer Product and Tech (DISCO CPT) team is looking for an Analytics Lead to join a team of Data Scientists, Analytics Leads, Business Intelligence Engineers and Data Engineers who analyze big data, provide analytics and insights as well as build models and algorithms that power product for personalized experiences. DISCO CPT team focuses on accelerating Amazon Music customer growth by empowering Product teams to make sound, customer-centric decisions through data and insights. We build data pipelines, self-service analytics, insights and dashboards, deliver engagement and retention at scale. In this role, you will lead the analytics and insights efforts for one of the Amazon Music product teams. You will set the analytics roadmap and direction for the domain and work with stakeholders and partners to deliver self-service solutions, insights, learning white papers and models to advance our analytics and science offerings. The ideal candidate must be willing to effectively lead analytics solutions, prioritize across multiple stakeholders and projects and be ready to jump into a fast-paced, dynamic and fun environment. Key job responsibilities - Working with product management and engineering to identify and scope data aggregations that facilitate analysis of most common customer behavioral questions. - Partnering with our Data Engineering team to enhance data infrastructure, data availability, and broad access to customer insights made available through . - Join large and growing BI/ Science team to leverage extensive music listening to better understand customers and contribute to product and marketing strategy. - Defining and developing tests to identify the best way to reach, convert, and retain customers. - Reporting to senior leadership and the team at large, on customer, product and customer insights and trends. - Proactively developing new metrics and studies to quantify customer behavior. - Combining online web customer behavior and offline customer attributes to gain novel and strong understanding of Digital Music customers. - Quickly build a thorough understanding of the Digital Music industry, its seasonality and global business trends and continually monitor the impact of important industry developments. - 10+ years of professional or military experience - 5+ years of SQL experience - Experience programming to extract, transform and clean large (multi-TB) data sets - Experience with theory and practice of design of experiments and statistical analysis of results - Experience with AWS technologies - Experience in scripting for automation (e.g. Python) and advanced SQL skills. - Experience working directly with business stakeholders to translate between data and business needs - Experience managing, analyzing and communicating results to senior leadership

The Central Programs Team, India (CPT India) leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. Key job responsibilities Program/Process Improvement, Project Management Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management). Owns weekly/monthly reports and metrics. Identifies gaps in audit programs and processes and escalates to manager. Follows confidentiality rules with the documents reviewed. Drafts documents and revisions on audit reports per manager direction. Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions. Earns trust of peers by understanding audit processes and programs. Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies. - Bachelor s degree or equivalent from an accredited university - Minimum 2 years relevant program management experience - Analytical skills with experience using Excel (analysis using aggregate functions and pivot table) - Good communication skills both verbal and writing (Ability to communicate clear and coherent narratives) - Advanced Excel (Macros/VBA) - Experience with Stakeholder Management across Geographies - Program/Project Management Certification -Six Sigma Certification - Knowledge of SQL/ Python - Knowledge of visualization tools like QuickSight, Tableau etc.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Fraud Prevention designs, risk models and operational processes that minimize risk and maximize trust in Amazon.com. The Program Manager will be responsible for driving global initiatives/process improvement programs focused on reducing cost by improving efficiency, improve quality of operations and improve customer experience. As Workforce Manager, you will be responsible to lead a team of workflow analysts [RTAs], Scheduler, Capacity Planner to drive service levels and Site Operational metrics. You will play a direct role towards cost reductions through productivity improvement, as well as identify opportunities to stream-line existing processes and eliminate waste. Key job responsibilities Supports the site management team by optimizing the staffing requirements for the site s needs. Be actively engaged with our queue and routing mechanisms to make proactive changes for long term trends, as well as real time adjustments for events that occur. Creates daily level capacity plan for a site and resolves the differences of this plan to the monthly plan provided by the global capacity planning team. Coordinates with local site operations and the global capacity planning team to analyze historical data and forecast demand for that site. Manages the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g. service levels). Builds a good relationship with the site operations team to ensure proper execution of the capacity plan as well as provides general education regarding the best workflow management practices. Provides the optimal workflow and capacity planning solutions for the upcoming initiatives and new service launches at the site. Manage the career growth and development of the Workflow Analysts by driving focus on Amazons Core Values. Lead various projects for WFM and Ops which has direct impact on cost, SLA and SX. Primary responsibility for owning end to end Service level delivery and Headcount utilization Lead Weekly/Monthly/Quarterly Business Reviews from RTM, Scheduling and Productivity standpoint. About the team Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience. Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Fraud Prevention team designs and implements policies, tools and technology innovations to protect customers. - 3+ years of team management experience - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - Experience defining program requirements and using data and metrics to determine improvements - Experience implementing repeatable processes and driving automation or standardization - Experience in data mining, data management, reporting, and SQL queries

This PM will be responsible for developing a framework around how FTV supports various locales, and a prioritization strategy for high priority issues from international partner teams. They ll work in conjunction with a Product lead to ensure that features are prioritized accordingly. This candidate would focus on coordinating feedback collection, managing communication channels between international partners/product teams, tracking progress on international initiatives, and ensuring visibility of international requirements in product planning. The PM will serve as a central coordinator rather than the domain expert across all product areas Key job responsibilities Establish and manage a comprehensive framework for supporting international operations across multiple locales. Create and execute prioritization strategies to address identified challenges in live TV functionality, content discovery, and personalization. Partner closely with Product Managers to ensure proper feature prioritization and alignment with international requirements. Coordinate systematic feedback collection from international stakeholders and maintain effective communication channels. Develop and maintain tracking mechanisms for international initiatives and their progress. Ensure visibility of international requirements in product planning and roadmap discussions. Facilitate decision-making processes between product teams and international business partners. Create regular reporting structures to demonstrate progress and impact of international initiatives. Improving visibility and communication between product teams and international partners. Successfully driving resolution of identified pain points across locales. About the team Digi-Flex is a internal amazon team that provides operations support to various Amazon programs and product lines - including but not limited to Books, Audible, Music, Fire TV, AWS, IMDb, Luna, Tablets, Alexa and Seller services. - Bachelors degree - 5+ years of program management experience, preferably in a global technology environment. - Proven track record of managing complex, cross-functional programs across multiple regions. - Stakeholder management skills with ability to influence without direct authority. - Experience in managing international business relationships. - Experience in creating and implementing operational frameworks and processes. - Analytical and problem-solving skills. - Ability to prioritize and manage multiple concurrent initiatives. - Experience in streaming media or entertainment industry. - Knowledge of international markets and localization requirements. - Background in product operations or product management. - Experience with agile methodologies. - Understanding of content discovery and personalization technologies/methodologies.

Looking for a career at a company that seeks to be Earth s most customer-centric companyIf so, meet Amazon. Over the past 20+ years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). APEX NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, Relay Ops plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Responsibilities of Program Manager under Relay Ops/NOC We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. He should be proficient, in identifying the input and output metric to gauge the success of a program. In this role, he will work with business and operations team to analyze historic results, challenge status quo and make business recommendations to senior management based on those analyses - all in an environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. What are we really looking for You should be very analytical and be able to justify your decisions and approaches with data You should be able to deal with a high degree of ambiguity You should be able to take a complex problem and break it down to smaller digestible chunks You should be able to define a logical and step by step approach to achieving assigned goals You should be comfortable with processes and process design/analysis You should have the ability to influence without authority and do so by using data and facts You should be able to deal with varied stakeholders and earn their trust You are mature and able to function independently with limited guidance You should be willing to travel 30% of the time Languages proficiency (mandatory) - English. Key job responsibilities The incumbent will own the following - 1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects 2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives 3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. 4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis 5) They will liaise across functions to drive their project and help clear issues and bottlenecks. 6) They will work with technology teams to scope out and drive any tech changes that are needed Other than this, the PM III is required to : A. Cost Reduction Strategy: (i) Develop and implement strategies to reduce costs in the transportation business (ii) Analyze and optimize adhoc share, number of trips, and truck utilization (iii) Participate in and contribute to WBR meetings with the core group B. Network Optimization: (a) Work on improving network design (b) Optimize NOC Governance Mechanism (c) Improve RLB adoption and truck utilization C. Forecasting and Scheduling: (a) Enhance and expand Forecast Based Scheduling (FBS) feature (b) Analyze and act on Frequent Adhoc & Frequent Cancellation (FAFC) trends (c) Optimize schedule capacity and reduce adhoc share D. Cost per Trip Reduction: (a) Address issues leading to increased cost per trip collaborate with all the miles to reduce unloading delays (b) Improve RLB conversion rates and manage manual adhoc rates E. Truck Utilization Improvement: (a) Continue efforts to increase average totes per trip (b) Identify and implement opportunities to improve fill rates F.Process Standardization and Improvement: (a) Standardize stacking height for palletized loading (b) Develop and implement SOPs for improved asset handling and transfer G. Cross-functional Collaboration: (a) Work closely with FC, SC, EWH, and other teams to implement improvements (b) Coordinate with tech teams for necessary system enhancements (c) Manage stakeholder relationships and secure buy-in for new initiatives I. Data Analysis and Reporting: (a) Conduct cost-benefit analyses for proposed initiatives (b) Create and maintain performance dashboards (c) Provide regular updates on KPIs and project progress J. Continuous Improvement: (a) Identify new opportunities for cost reduction and efficiency improvement (b) Plan and execute pilot projects to test new ideas (c) Scale successful initiatives across the network This role requires a combination of strategic thinking, analytical skills, project management expertise, and strong cross-functional leadership to drive significant improvements in the linehaul networks efficiency and cost-effectiveness. About the team NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - 2+ years of driving process improvements experience - Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

As Operations Manager you are leading a team within the Operation Risk and Compliance org and drive it to achieve productivity and quality yearly OP goals. Our space is ambiguous, complex and high impact as we work with ever-evolving regulations and changing business requirements. A successful candidate will be collaborative people leader, responsible and accountable for operating performance of compliance and NA Supply Chain programs, initiatives and/or processes or function within a site or globally across GSRC locations. Travel will be required for this role. We recognize that global roles mean being flexible on your hours and time zones, and we are happy to support that so you can have a productive and well-balanced life both in and outside of work. Key job responsibilities This job description outlines the expectations for a Operations Manager who will lead a global team, highlighting the necessary skills, responsibilities, and qualifications for the role. Lead the teams executing new initiatives/ tasks on-boarding within a node/site or globally. Establish the optimum staffing, technology needs and mechanisms for effective delivery and monitoring of work Own and deliver against goals for quality, productivity, utilization, SLA and cost, delivering initiatives operational excellence strategy for the program. Collaborate with the GSRC/NASC/ Program STLs and leaders to support development of strategies and programs that improves the customer experience along with profitability of the organization Drives continuous improvement projects and scalable solutions to optimize tasks/initiatives (save operational cost), which ensure compliance with consumer product regulations and improve productivity/efficiency; works on strategic projects that have cross program impact Promote a culture of quality (zero defects) by conducting dive deeps into root causes and come up with corrective actions through process changes and tactical tools. The leader handles complex escalations from Regulatory authorities and NASC customers, and owns mitigation solutions through Correction of Errors. The leader will partner with Program, Ops leads, Classification tech and Planning & Execution teams and deliver long-term solutions around quality of ASIN classifications Apply expertise and judgment to determine the right stakeholders and define the strategy to meet long-term process targets and achieve compliance operation excellence Analyze process metrics and review them weekly and monthly to discover trends to justify the allocation of appropriate resources to areas where the risk is highest. Owns WBR / MBR / QBR metrics and review. Establish frameworks to balance risk with efficiency Lead a diverse and high-performing team, drive engagement, development and growth. Sets clear goals, direction and expectations for team. Measures performance, drives talent reviews, provides feedback, and holds leaders accountable About the team About the team GSRC (Global Solutions and Risk Compliance) is the operational arm of ORC (Operations Risk Compliance) organization. GSRC mission is to accelerate Amazon s business growth and marketplace presence at scale and speed using high quality teams and solutions to solve regulatory and business problems. The team supports regulatory compliance requirements for Amazon s worldwide programs like Dangerous Goods, Global Trade Services and Transport Risk and Compliance. GSRC currently has presence in India, China, Poland, Romania, Netherlands, Jordan, Costa Rica, UK, Luxembourg, Singapore and USA. Graduation Degree Minimum of 5 yrs experience in operations management, with at least 3 years in a leadership role managing large, globally dispersed teams Minimum 3 yrs experience in managing managers Proven track record of managing operations in a complex, multi-country environment Strong analytical and problem-solving skills, with the ability to develop efficient processes and mechanisms Demonstrated leadership abilities, with a track record of driving initiatives and leading cross-functional teams to success Exceptional communication and interpersonal skills, with the ability to convey complex compliance concepts clearly and effectively to different levels of leadership Expertise in process optimization, continuous improvement methodologies (e.g., Lean, Six Sigma), and change management Bachelor s degree in Business Administration, Operations Management, or a related field. An MBA or equivalent advanced degree is preferred Familiarity with regulatory requirements (Consumer product regulations, Trade, Environment) and compliance standards relevant to the topic Experience in managing large operations teams in industries such as logistics, supply chain, compliance, or technology is preferred

: At Amazon, were working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Operations Manager for its Transportation team. Essential Functions - Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Last Mile network. - Responsible for Hiring, training and building up a highly motivated workforce for the LM teams, with support from HR and training team ,to meet the operational requirements, and continuously meeting the high bar on quality and productivity. - Coordinate with Finance, CS, FC and Projects team to matters related to LM operations. - Continuously improve the LM process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. - Analysis of the data reports to identify performance bottlenecks and improve the performance. - Implement the formal process control and process improvement mechanisms such as Kaizen - Bachelors degree or equivalent - 1+ years of performance metrics, process improvement or lean techniques experience

The REALM EPIC Team in Hyderabad is looking for a Software Support Engineer/DevOps Engineer to join a team that integrates and manages innovative solutions that lead to improvements in Amazon Transportation. Amazon transportation and Deliver Experience encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations. This team provides on-call support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Your problem solving skills and solutions will benefit customers directly, ensuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Transportations network efficiency. - Experience in automating, deploying, and supporting infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience with Linux/Unix - Experience with CI/CD pipelines build processes

AEE (Amazon Exports & Expansion) Tech builds and tests technology that brings Amazon footprint to new countries by offering Best- At- Amazon with undeniable delivery experience, selection and convenience localized for our customers. We enable Amazon to new international marketplaces and give an opportunity for consumers in new geographies to find, discover, and buy anything online and for local and international sellers to choose Amazon as an indispensable channel for their products. We support emerging marketplace business to grow bigger as well. Country expansion and global store launches along with Exports is essential to the global success of Amazon as a whole. This would be a great opportunity to be part of this exciting journey! Were looking for a Systems Development Engineer lead to get involved in country expansion project. You have to own & lead deployments, automation, scaling, and solving operations with software across our platforms. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team to identify operational needs. You will become intimately familiar with the architecture of our systems, and be responsible for diving deep into code, while developing solutions for our customers and services. You ll drive prioritization of operational issues, and drive automation design & scaling requirements in support of the wider organization. You will get the opportunity to work closely with a great team of software developers who will help you grow (and also learn things from you). - 4+ years of non-internship professional software development experience - 2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - 2+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience - Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby - Experience with PowerShell (preferred), Python, Ruby, or Java - Experience working in an Agile environment using the Scrum methodology

AEE (Amazon Exports & Expansion) Tech builds and tests technology that brings Amazon footprint to new countries by offering Best- At- Amazon with undeniable delivery experience, selection and convenience localized for our customers. We enable Amazon to new international marketplaces and give an opportunity for consumers in new geographies to find, discover, and buy anything online and for local and international sellers to choose Amazon as an indispensable channel for their products. We support emerging marketplace business to grow bigger as well. Country expansion and global store launches along with Exports is essential to the global success of Amazon as a whole. This would be a great opportunity to be part of this exciting journey! Were looking for a Systems Development Engineer to own deployments, automation, scaling, and solving operations with software across our platforms. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team to identify operational needs. You will become intimately familiar with the architecture of our systems, and be responsible for diving deep into code, while developing solutions for our customers and services. You ll drive prioritization of operational issues, and drive automation design & scaling requirements in support of the wider organization. You will get the opportunity to work closely with a great team of software developers who will help you grow (and also learn things from you). - Knowledge of at least one modern programming language such as C, C++, Java, or Perl - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby - Experience tools for automation (building, testing, releasing or monitoring) - 1+ years of DevOps or SysOps in a large-scale software development environment experience - Knowledge of and proficiency in the use of Python scripting language - Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems

Amazons WHS Central Programs team (IN) is seeking a skilled and motivated Program Manager to assist in the tactical management and execution of the WHS programs worldwide. This provides an opportunity to join a team that is continuously evolving and growing. Team works on WW WHS programs to drive injury prevention, risk management, OSHA Compliance. Program Manager, WHS will build processes and work with the program team across geographies and market places. We are looking for a strong leader who is passionate about managing projects, developing scalable solutions, driving process improvement, and can work with multiple teams. The leader will be responsible for partnering with the WW WHS team, operations team, and tech partners for the execution of the program. By leveraging lean mechanisms and Kaizens, this individual will build processes to drive continuous improvement initiatives to ensure risk management that impact the site operations and create a safe, healthy, and engaging working environment for our Associates. The person needs to work with Senior leaders to create and achieve the WHS vision in alignment with Amazon s global standards, policies, and procedures. The program manager must be an effective communicator and send clear, concise, and consistent written and verbal messages. The person will be required to identify best practices and incorporate these best practices into our standards to continuously improve the processes. The person must possess excellent program management skills, a relevant Operational & Safety background and knowledge in Safety and EHS regulatory standard requirements. The individual must have the ability to work with cross-functional teams, including senior leadership in across the globe. We are willing to consider candidates for on-site positions in Bengaluru, India Key job responsibilities Key job responsibilities Possess a thorough understanding of WHS Global / federal regulations and data analytics. Analyze WHS metrics and review incident trends and develop technical insight report. Propose solutions towards WHS programs and process simplification. Audit recordkeeping practices, AUSTIN entries to ensure compliance to global WHS standards and regulations. Partner with Cross functional leaders to secure resources, scope efforts, set project priorities and milestones, and drive delivery. Help internal WHS team to determine where to iterate to make improvements. Responsible for organizing/collecting data, writing PR/FAQs and other strategic program documentation (e.g., Technical Whitepaper, WBR, MBR etc.). Oversee a program roll-out process, including shepherding testing, and other WHS program launch efforts. Manage post-launch support plans (e.g., post-mortem, issue/ticket management, possibly COEs). Drive program innovation / simplified mechanism for existing projects and look for opportunities to improve system quality and operational excellence. Complexity: Defines performance reporting processes to track and monitor WHS metrics and quality of deliverables for projects and BU goals. Develops Standard Operating Procedures and Process Map Visuals by identifying key opportunity areas to minimize the injuries occurring in sites by studying the injury themes and patterns. Finds scalable and quick solutions to deliver changing stakeholder requirements as per update in WHS regulations. Provide high level insights through complex data and statistical analysis for MBR. Develop Whitepapers to propose injury reduction initiative and work with Program/Ops team to pilot and deploy projects. Influence: Communicates effectively to align team members with stakeholder requirements. Earns trust of stakeholders by making recommendations on process by challenging the status quo and improving them. Lead & influence independently without authority to ensure on-time delivery from peers. Works on escalation responses from WHS field teams, provides strategic insights by doing complex analysis to help WHS Programs leaders take better decision Impact: Drives process improvements by capturing gaps and proposing/developing solutions or mechanisms to bridge them. Impacts WHS Central Programs team goals and project related metrics. - 5+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelors degree in science, engineering or equivalent. - Excellent computer skills for use of digital tools for project management, document control and data visualization (Advanced MS Excel, Sharepoint, Quicksight) - Strong verbal and written communication skills. - Experience defining program requirements and using data and metrics to determine improvements - Masters degree in analytics or equivalent Lean Principles, Six Sigma Certification

Amazon Emerging Stores SX team owns self-serve process of listings in our stores. If you like to swim in unchartered territories then this is your opportunity to solve problems that no one has attempted to solve before. We work like a well-funded, high octane startup driven by the passion to bring the Amazon experience to our selling partners across Emerging Marketplaces. This role is responsible for executing the product strategy for Listing Experience and partnering with WW technology teams, regional country leaders, to implement these recommendations. As a Product Manager, you will be working with a team to execute long-term strategies to develop, lead, and inspire others to the highest standards of deliverables and in collaborating effectively with resellers, brand owners, engineers, scientists, designers and senior leadership. The ideal candidate will be enthusiastic about managing challenging projects across multiple teams and locations. They will be comfortable marshaling large amounts of data, and familiar with new-age technology domains like Generative AI to make recommendations and build business cases. We are looking for a Product Manager who shares Amazons passion for the customer someone who understands the importance of compelling features and functionalities in driving great experience. Key job responsibilities Focus and deliverables - Identify and prioritize the most immediate improvement opportunities to drive growth of existing sellers. - Benchmark competitive experiences across Emerging Countries (outside of North Americas, Japan, UK), and implement a roadmap of improvements in Seller Experience to drive seamless listing experience - Continuous enhancements to Seller facing systems to ensure our listing experiences are optimized and fine tuned to specific seller cohorts. Basic qualifications Must-have experience/criteria for role: - Proven track record of customer obsession. - Demonstrated ability to think both strategically and tactically. - Ability to prioritize in an ambiguous environment. - 3+ years of product management experience. - Demonstrated ability to formulate data-driven decisions that lead to results. - Demonstrated ability to conceptualize, manage, and prioritize multiple projects. - Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment. The position will be based in Amazon s office in Bangalore. - 3+ years of product management experience - Experience managing technical products or online services - Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services - Generative AI - experience managing ML or other Automation capabilities

RBS Retail Efficiency & Paid Selling Partner Services (PSPS) team is looking for a Program Manager to drive Retail Efficiency program. In this role you will be expected to partner with Amazon Retail and 3P teams WW on identify automation opportunities, size the problem and own E2E automation via Sapien by collaborating with Business ,Tech and other partner amazon teams . Key success factors for this role will be to drive meaningful automations which will drive productivity gains for business teams, drive WW Parity of programs, lowering CTS for Retail/3P and RBS Teams. Candidate Profile Candidate will have 3+ years of experience in Program Management and online Retail. You will have program management skills with the ability to influence internal and external stakeholders and drive project execution. You will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of working with multiple teams and drive execution in a high volume operational environments. Be able to lead not only at the strategic level, but also tactically by diving deep into business and technical domains. Key skills for the role include ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the program, product and ops excellence. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Amazon India is seeking a smart, customer obsessed, analytical and detail oriented candidate to join the Furniture team at Amazon to help build the next generation of most loved brands. The Program Manager will demonstrate an understanding of inventory strategies and supply chain efficiencies to maximize sales, profitability and inventory health. Further the candidate will also own the delivery experience and speed charters for the business apart from leading inventory and operations planning by closely engaging with sellers and other internal stakeholder teams. The candidate should have strong analytical and negotiation skills and will play a critical role in helping Amazon to build, manage and optimize a complex supply chain system that continues to evolve and expand. The candidate will produce and analyse weekly metrics and be involved with all aspects of demand planning and operational cost optimization initiatives. As part of the team, s/he will work with product, technology and business teams to drive complex data and trend analyses to root cause issues and propose ways to improve existing processes. S/he will be responsible for building and publishing detailed dashboards and reports, to enable actionable business insights and identify new opportunities based on customer and business data. An ideal candidate will be a self-starter who is passionate about solving difficult problems, learning complex systems, working with numbers, and organizing and communicating data and reports. S/he should be able to lead and influence both internal and external teams in a constantly evolving environment. S/he will be detail-oriented and organized, capable of handling multiple projects and stakeholders at once, and capable of dealing with a high degree of ambiguity. Strong candidates will have hands-on operations/Supply Chain Management or inventory management experience and knowledge of fundamental business principles. Key job responsibilities - Own and drive improvements in Speed, Delivery Experience and Planning of the furniture supply/vendor/seller network - Drive cost optimization initiatives related to transportation, warehousing, packaging, shipping costs and product returns - Act as single threaded leader for managing Demand & Supply, Logistics planning and Execution for furniture sellers - Work with Brands and sellers to align demand & supply plan in line with brands production plans and Sales plans. - Lead automation projects to drive supply chain efficiencies and agility - Participate in S&OP, Capacity Planning, Long Term and Short Term Operations planning as the business stakeholder - Understand the unique business requirements of our business and work closely with the local and global product & analytics teams to guide the direction of new tools - Influence business decision making by providing quantitative data analysis, which bring out insights and trends pertaining to business performance - 2+ years of team management experience - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - Experience implementing repeatable processes and driving automation or standardization - Experience in data mining, data management, reporting, and SQL queries

Amazon s Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai. Amazon eCommerce Selection and Catalog Systems group at Amazon focuses on making direct impact on Selection for Amazon s Retail & 3rd party marketplace business across markets worldwide. The Selection Expansion team within this group owns end to end processes for discovering, prioritizing and adding new selection available to customers across different markets worldwide. This drives one of Amazon s core focus areas: providing the widest selection to customers. We operate in a fast paced, rapidly growing environment offering new challenges and opportunities for making impactful changes in the Amazon ecosystem. Program Manager in this group is expected to interact directly with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their work groups. Key job responsibilities 1. Drive cross functional programs/ projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost. 2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards 3. Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication. 4. Work with operations team to drive implementation of new programs & products 5. Extract data through SQL queries and analyze historical data to build quality improvement initiatives and drive quality strategies across teams 6. Formulate, implement and track career development plans for team of highly skilled resources. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

We re looking for an experienced professional who wants to help drive the future of digital payments. Amazon Pay enables millions of Amazon customers to shop easily and securely at participating merchants across India. We are looking for a candidate who has experience listening to customers, developing scalable programs for online customer-facing experiences that customers love, and working with technical teams to get things done in a fast paced environment. Work with various external partners as well to achieve business objectives.They will play a large role in the product strategy, vision, and roadmaps to execute various payments acceptance products and features. Key job responsibilities Responsibilities: a. Set up processes and implement changes as per processing/acquiring agreements and amendments across merchant acceptance b. Define and manage processing rails- routing logic and MID configuration across Marketplace, LPA, Boson and HFC. c. Manage implementation of initiatives with banks/processors d. Adoption GTM: Work with banks, processors to drive adoption of specific payment experiences e. Liaison with External Stakeholders: Work with Networks, Banks, Processors & Technical Service Providers to set up business rates/deals f. Controllership-Manage reconciliation, invoicing, partner payouts and receivables g. Optimize traffic distribution across processors to optimize for PSR & COP (peace time and ART) About the team Core Payments team takes care of acceptance of all digital payment options on APay including driving Cost saving initiatives,managing processors, banks & TSPs,driving PSR and Payment Experience . - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelors degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

The Insights team within Audits and Insights Team (AIT) is looking for a smart, enthusiastic, hard-working, and creative candidate to join as Program manager II ( Insights ). This position offers an exciting introduction to the Amazon Marketplace and provides a training ground for success. You will primarily be responsible for driving generation and implementation of high impact improvement insights and solving challenging business goals. You will utilize data and develop creative processes to improve your team s performance. You will directly work with policy, program, tech and product management teams to develop scale-able, long-term solutions which will have a significant impact on sellers, customers and Amazon. Our environment is fast-paced, and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management. The candidate should have a track record of delivering results, experience processing large amount of data and report generation & management. The candidate should be clear and use data to drive their communication with stakeholders. The candidate should be able to resolve issues with reduced guidance. Key job responsibilities Perform data analysis on trends observed and recommend solutions by driving projects and kaizen to the policy, program, product and tech teams Leverage process acumen to develop strategic policies to ensure to invent and simplify the process further, focusing on generating insights and recommendations to drive efficiency and quality improvements and leading these end-to-end. Interacts with multiple stakeholders to communicate on insights and represents data/metrics information and project reviews Work with Program and Analytics POCs for story boarding of the insights, impact calculation, prioritization of high category insights for implementation with stakeholders Establish SOPs, process controls, recommend revisions and ensure alignment with business goals Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust Establishes key reporting/MIS for functional area & write well-structured and detail-oriented reports in a clear, concise and audience-specific format, including that for WBR, QBR, flashes and newsletter Drives continuous process improvement and contribute by documenting any issues/RCAs/action planning in functional area and own specific action or change Demonstrates the ability to dive deep into a problem, performs root cause analysis (RCA) and identifies constraints to recommend a solution Drive projects on automation to reduce manual efforts and improve processes, reporting, operational efficiency, etc. Take proactive ownership when identifying process gaps/ defects - if the process is owned by another department take the lead in identifying, communicating and helping the owning team to resolve the gap/issue. Manage operations, perform capacity and resourcing analysis and provide staffing recommendations Support on mentoring and coaching opportunities and communicates effectively both in verbal and written form on all matters, participating in the development on internal communication on key process changes for easy percolation to teammates About the team The Audits & Insights Team (AIT) strives to ensure that Amazons Seller and Buyer policies are effectively implemented by the audits and automation mechanisms within the Selling Partner Trust and Store Integrity (TSI). We achieve this by - (1) Defect Identification and Remediation: keep Amazon stores safe and trustworthy for customers (Buyers & Sellers), (2) Metrics reporting: measure investigation, policy and process performance, and share the defects via periodic reports with the relevant stakeholders and (3) Insight generation and Recommendation: identify the gap and propose solutions to bridge gaps in policies, automation or tools and work with the business, policy, tech, operations etc. teams and taking those solutions to the implementation phase, eventually helping in building trust with our Customers and preventing any prospective bad actions. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelors degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

AEE (Amazon Exports & Expansion) Tech builds and tests technology that brings Amazon footprint to new countries by offering Best- At- Amazon with undeniable delivery experience, selection and convenience localized for our customers. We enable Amazon to new international marketplaces and give an opportunity for consumers in new geographies to find, discover, and buy anything online and for local and international sellers to choose Amazon as an indispensable channel for their products. We support emerging marketplace business to grow bigger as well. Country expansion and global store launches along with Exports is essential to the global success of Amazon as a whole. This would be a great opportunity to be part of this exciting journey! Were looking for a Systems Development Engineer to own deployments, automation, scaling, and solving operations with software across our platforms. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team to identify operational needs. You will become intimately familiar with the architecture of our systems, and be responsible for diving deep into code, while developing solutions for our customers and services. You ll drive prioritization of operational issues, and drive automation design & scaling requirements in support of the wider organization. You will get the opportunity to work closely with a great team of software developers who will help you grow (and also learn things from you). - Knowledge of at least one modern programming language such as C, C++, Java, or Perl - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby - Experience tools for automation (building, testing, releasing or monitoring) - 1+ years of DevOps or SysOps in a large-scale software development environment experience - Knowledge of and proficiency in the use of Python scripting language - Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems

Lead and execute social media strategy for Amazon MX Player. Craft award winning marketing campaigns to create buzz among relevant customers Unlock brand partnerships to extend beyond own handles social footprint Build extensive relationships with agencies, industry to unlock newer collaboration avenues and garner customer love A day in the life A day in the life could start with leading a tentpole show marketing campaign, seamlessly blending into developing a new topical campaign strategy for the brand. You will work with external large platforms wherever customers are active on, to create partnerships and collaborations. You will work on award winning social campaigns that bring laurels for the brand. - 8+ years of professional non-internship marketing experience - Experience managing teams - Experience using data and metrics to drive improvements - Experience driving direction and alignment with cross-functional teams - Experience in entertainment marketing - Experience in large- scale social media campaigns - Experience working with multiple groups of stakeholders - Experience in e-commerce, digital products or entertainment industries - Passion for blending entertainment to become one with pop culture and of every day life of customers - Ability to leverage social media trends across channels to craft bespoke strategy