107 Amazon Connect Jobs - Page 3

EXPERIENCE: Experience delivering software, integration or platform engineering solutions following a SDLC developer as follows: Lead Software Developer 8+ years Senior Software Developer – 5 to 8 years Demonstrated experience using engineering practices to meet and measure functional and non-functional requirements as well as comply with security standards Achievement of several Salesforce certifications Experience in Apex Code, triggers, custom object development, SFDC APIs, Web services, Force.com, Lightning Web Component development Solid understanding of at least one the following: Integrations and an understanding of API’s Deployment tools such as Jenkins, GitLab, and other CICD tools ...

JD: Primary skills: Amazon Connect + AWS Cloud Native services (S3, Dynamo DB, Lambda Functions, IAC (DevOps) ) + Salesforce Service Cloud Voice (SCV - Nice to have) Coding Skills: Python Language. Requirements: Proven experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud, and AWS services. Hands-on experience with AWS cloud services, particularly in designing and implementing serverless architectures using AWS Lambda, API Gateway, and other relevant services. Proficiency in programming languages such as Python, JavaScript, or Java for scripting and developing integration solutions. Experience in API ...

Senior Software Development Engineer Amazon Connect About the Role We’re looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences. Key Responsibilities Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers). Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in...

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implemen...

Role : Assistant Telecom Manager with hand on exp in NICE inContact Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Engineer, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success. If you're considering a career as a NICE inContact Telephony Manager, focusing on developing technical expertise, problem-solving skills, and effective communication will be key to success in this role. Primary Job Responsibility: Collaborate with senior ma...

3-4 years hands-on experience on AWS services, ideally SaaS in the cloud Experience developing solutions with code/scripting language must have Python experience (e.g, python, Node.js) Experience in creating and configuring AWS resources like API Gateway, CloudWatch, Cloud-Formation, EC2, Lambda, Amazon Connect, SNS, Athena, Glue, VPC etc.Sourcing & Screening US profiles Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad ,Remote

About the Role: We are seeking a highly skilled developer to help build a custom integration solution for voice and chat communication between Microsoft Teams and Amazon Connect . The successful candidate will play a key role in building, deploying, and maintaining the integration that enhances the customer service experience, allowing MS Teams to manage both voice and chat interactions in one unified platform. Qualifications: Experience: Proven experience in integrating third-party systems, specifically Amazon Connect with Microsoft Teams or similar communication platforms. Hands-on experience developing and deploying custom applications using AWS SDK , Lambda , Amazon Connect APIs , Teams ...

AWS Cloud platform and services with Solution architect,working on the design, development and deployment of contact center solutions,Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 6 (Senior Manager) + Entity (S&C GN) Management Level: Level 6 Senior Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Amazon Connect - Contact Center T...

Job Title: Contact Center Technology Architect (Amazon Connect Expert) Job Summary: We are seeking a highly skilled and experienced Contact Center Technology Architect with expert knowledge in Amazon Connect to design, implement, and optimize our contact center solutions. The ideal candidate will have a deep understanding of contact center technology frameworks, cloud architecture, and customer experience best practices to deliver scalable, reliable, and efficient contact center systems. Key Responsibilities: Design & Architecture: Lead the end-to-end design and architecture of contact center solutions utilizing Amazon Connect. Develop scalable, flexible, and secure contact center architectu...

Love building apps with Node.js with AI on AWS? We're seeking a passionate developer with 3 - 10 years of experience (including 1+ years in Node.js, AWS knowledge is a plus!) to join our growing team. Work from anywhere & make a real impact! Work from home

Job Description: Platform Architect (Amazon Connect) Responsibilities: Extensive experience with Salesforce and Amazon Connect. Strong understanding of cloud computing, data integration, and API management. Proven experience in using Agile approach for development with frequent sprints for business benefits realization. Experience in leading the design and/or development of solutions with a virtual team in remote locations. Strong appreciation and proven achievement in selecting appropriate tools for platform delivery. Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components). Expertise in Amazon Connect configuration and integration. Expertise in conf...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

DevOps cycle Orchestration and Configuration Management, CICD, Monitoring, Security Experience around containers, container networking with host OS, container security etc. AWS Cloud and services

Role & responsibilities Handle service delivery and ensure performance across all Amazon Connect support areas. Oversee overall support operations, enhancements, and system updates. Act as primary escalation points for incidents. Manage SLAs and ensure service standards are met. Identify process gaps and implement improvements. Lead and mentor Junior engineers. Maintain relationships with internal and external stakeholders. Skills Required: Deep hands-on experience with Amazon Connect Strong knowledge of AWS Lambda, DynamoDB, S3 In-depth understanding of contact flows, queues, routing profile, quick connect, telephony config, and call routing Strong troubleshooting skills in WebRTC and voice...

Apply Here: https://www.amazon.jobs/en/jobs/3026797/amazon-connect-consultant-professional-services-gcc The Amazon Web Services Professional Services team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Role & responsibilities - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providin...

Lead WFM strategy for OMNI channel migration; optimize call routing using Amazon Connect; ensure real-time traffic management and service level adherence across contact centers. Strong analytical, communication, and collaboration abilities. Required Candidate profile Experienced in WFM, call routing (Amazon Connect), capacity planning, IVR; strong analytical, communication skills; Bachelor's required, MBA/MS preferred, project management a plus.

Role : Junior Developer Amazon Connect Tech Lead with 3 -5 years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact centre setup using CI/CD pipelin...

Mandatory skills- Need minimum 7+ of total experience Should have experience in Amazon Connect Should have WFM experience Understanding queue-based routing design. Shift Timings: 6.30pm onwards Please Contact: 9810337650 Email:shweta@plannedmovz.com

Role & responsibilities Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models: Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes: Apply working knowledge of customer-centered design, complemented with consulting experience Professional & Technical Skills: MBA from a tier 1 or tier 2 institute 3+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Solid experienc...

Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Required skills: Monitor and manage Amazon Con...

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Engineer- Amazon connect Experience: 1 - 3 years Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Ad...

Amazon Connect Sr. Developer Responsibilities: - Working in project teams designing, building and maintaining Amazon Connect within infrastructure to provide strong business solutions. - Working in tandem with engineering team to identify & implement the most optimal cloud-based solutions. - Managing cloud environments in accordance with company security guidelines. - Ability to communicate with clients on a business level and translate their needs into technical solutions - Managing software evaluations for cloud migrations for customer service channels - Employing exceptional problem-solving skills, with the ability to see and resolve issues before escalations. - Experience collaborating a...

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implemen...

Amazon Connect" Requirement : - Must have experience in Amazon Connect, Contact Centre Transformation, Functional Role, Project/Client Facing, - Exp 4-15 Years Email id - Ritika@albireorecruiters.in