56 Amazon Connect Jobs - Page 3

The Customer, Sales & Service Practice Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service I Areas of Work: Marketing, Sales & Service Level: Analyst, Consultant, Manager, Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: Non Exec:2-6 Years (Analyst and Consultant) Exec:8+ Years (Manager and Senior Manager) Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice- A Brief Sketch The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Manage customer journeys across the lifecycle: Leverage the comprehensive suite of analytics, consulting and technology solutions that Accenture offers to create relevant customer experiences across the customer lifecycle, drive business performance, identify cost optimization opportunities through people, process or technology interventions. Manage solution design & execution: Lead process and technology assessment, KPI and definition, solution and vendor assessment for different technologies Monitor trends and analyze data to optimize solutions: Identify continuous process improvement opportunities Develop business case for designed strategies Bring your best skills forward to excel at the role: Ability to conduct research to unearth facts and generate actionable insights/ ability to translate findings into actionable insights Bring your strong analytical skills to analyze large volumes of data and combine them with macroeconomic factors and competitive benchmarking to cull out insights relevant to stakeholder teams Gather business requirements, design process & solution implementation: Collaborate with various client and Accenture business and technology stakeholders in implementing solutions and assisting in change management and adoption of the new tool/process Communication and Presentation Skills to share the perfect pitch with key stakeholders Client handling skills to develop, manage and deepen relationships with key stakeholders Read about us. Qualifications Your experience counts! Master of Business Administration / Post Graduate Diploma in Management 2-6 years of relevant experience in managing full spectrum of sales, marketing & service programs execution, from strategy definition to technical delivery, with deep functional, industry and client facing experience Language Requirement JLPT N3 qualified or better Will be able to hold business conversations with Japanese leadership and clients Will be able to generate deliverables in Japanese Exposure to analytical and data visualization tools Hands on experience with at least one of the front-office or back-office market leading platform tools such as Salesforce, Adobe campaign, Marketo, Adobe Experience Cloud, Genesys, Amazon Connect, Microsoft Dynamics etc. Working with middle to senior management levels within existing organization / client organizations

The Strategy & Consulting Global Network Song Practice | Cloud Job Title - Amazon Connect + Level 6 (Senior Manager) + Entity (S&C GN) Management Level: Level 6 - Senior Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center, Contact Center Transformation Good to have skills: AWS Lambda and Lex bots, Amazon Connect, Customer Experience Experience: Minimum 12 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute Join our team of SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Global Network SONG I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Senior Manager | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Education Qualification (Mandatory ):Post Graduation in Business Management | Years of Exp: 12+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across cloud contact center transformations. Ideate and execute on compelling design workshops for cloud contact center transformations Ability to stay up-to market new technologies, perform research and provide strategic, goal-driven solutions for clients Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues Advise clients on industry best practices (when appropriate) Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work on innovative assets, proof of concept, sales demos for Amazon Connect cloud contact center Support in responding to RFIs and RFPs on contact center transformations Bring your best skills forward to excel at the role: Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Ability to take new challenges and to be a passionate learner Your experience counts! MBA from a tier 1 or tier 2 institute 12+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional) Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Experience in taking a lead role for building contact center applications that have been successfully delivered to customers What's in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Qualifications Experience: Minimum 12 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute

Job Title : BID Manager Qualification : Any Graduate Experience : 3-5 Years Must Have Skills : Strong knowledge and hands-on experience with Contact Centre Technology and related solutions. Proven experience responding to complex RFPs, RFIs, and PFQs. Exceptional project management and coordination skills. Excellent written and verbal communication skills. Ability to manage multiple bids simultaneously while meeting deadlines. Experience in working with cross-functional teams, including technical, legal, and commercial teams. Proficiency in MS Office Suite (especially Word, PowerPoint, and Excel); experience with proposal automation tools is a plus Good to Have Skills : Exposure to international bids or working with global teams. Familiarity with bid management tools (e.g., RFPIO, Loopio, Qvidian) is an advantage. Roles and Responsibilities : Own and manage the full bid lifecycle including RFP/RFI/PFQ responses, proposals, presentations, and supporting documentation. Coordinate with internal stakeholders such as sales, pre-sales, technical teams, and legal to gather required inputs for proposal development. Develop bid plans, timelines, and ensure timely delivery of all bid-related documents. Write and edit proposal content, tailoring it to meet client-specific needs and emphasizing key differentiators. Maintain a library of proposal templates, case studies, and standard responses. Drive continuous improvement in the bid process by capturing lessons learned and implementing best practices. Ensure all bids align with company branding, tone, and strategic positioning. Location : Jaipur CTC Range : 16.5 -18.5 lpa (lakh per annum) Notice period : Immediate - 30 days Shift Timings : US Shift Mode of Interview : Virtaul Mode of Work : WFO &WFH Mode of Hire : Permanent Note : NA -- Thanks & Regards, Thanks & Regards, HR Manasa.S Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432479 |manasa.s@blackwhite.in | www.blackwhite.in

Job Title : BID Manager Qualification : Any Graduate Experience : 3-5 Years Must Have Skills : Strong knowledge and hands-on experience with Contact Centre Technology and related solutions. Proven experience responding to complex RFPs, RFIs, and PFQs. Exceptional project management and coordination skills. Excellent written and verbal communication skills. Ability to manage multiple bids simultaneously while meeting deadlines. Experience in working with cross-functional teams, including technical, legal, and commercial teams. Proficiency in MS Office Suite (especially Word, PowerPoint, and Excel); experience with proposal automation tools is a plus Good to Have Skills : Exposure to international bids or working with global teams. Familiarity with bid management tools (e.g., RFPIO, Loopio, Qvidian) is an advantage. Roles and Responsibilities : Own and manage the full bid lifecycle including RFP/RFI/PFQ responses, proposals, presentations, and supporting documentation. Coordinate with internal stakeholders such as sales, pre-sales, technical teams, and legal to gather required inputs for proposal development. Develop bid plans, timelines, and ensure timely delivery of all bid-related documents. Write and edit proposal content, tailoring it to meet client-specific needs and emphasizing key differentiators. Maintain a library of proposal templates, case studies, and standard responses. Drive continuous improvement in the bid process by capturing lessons learned and implementing best practices. Ensure all bids align with company branding, tone, and strategic positioning. Location : Jaipur CTC Range : 16.5 -18.5 lpa (lakh per annum) Notice period : Immediate - 30 days Shift Timings : US Shift Mode of Interview : Virtaul Mode of Work : WFO &WFH Mode of Hire : Permanent Note : NA -- Thanks & Regards, HR Janhavi Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432413| sneha.v@blackwhite.in | www.blackwhite.in

Job Title : BID Manager Qualification : Any Graduate Experience : 3-5 Years Must Have Skills : Strong knowledge and hands-on experience with Contact Centre Technology and related solutions. Proven experience responding to complex RFPs, RFIs, and PFQs. Exceptional project management and coordination skills. Excellent written and verbal communication skills. Ability to manage multiple bids simultaneously while meeting deadlines. Experience in working with cross-functional teams, including technical, legal, and commercial teams. Proficiency in MS Office Suite (especially Word, PowerPoint, and Excel); experience with proposal automation tools is a plus Good to Have Skills : Exposure to international bids or working with global teams. Familiarity with bid management tools (e.g., RFPIO, Loopio, Qvidian) is an advantage. Roles and Responsibilities : Own and manage the full bid lifecycle including RFP/RFI/PFQ responses, proposals, presentations, and supporting documentation. Coordinate with internal stakeholders such as sales, pre-sales, technical teams, and legal to gather required inputs for proposal development. Develop bid plans, timelines, and ensure timely delivery of all bid-related documents. Write and edit proposal content, tailoring it to meet client-specific needs and emphasizing key differentiators. Maintain a library of proposal templates, case studies, and standard responses. Drive continuous improvement in the bid process by capturing lessons learned and implementing best practices. Ensure all bids align with company branding, tone, and strategic positioning. Location : Jaipur CTC Range : 16.5 -18.5 lpa (lakh per annum) Notice period : Immediate - 30 days Shift Timings : US Shift Mode of Interview : Virtaul Mode of Work : WFO &WFH Mode of Hire : Permanent Note : NA -- Thanks & Regards, HR Janhavi Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432471| janhavi@blackwhite.in | www.blackwhite.in

Job Title: Salesforce Developer Experience: 7+ years in Salesforce (minimum 5+ years as a Salesforce Developer) Location: Remote Company: RootShell Technologies Pvt lts Job Type: Full-time Key Skills: Salesforce Sales Cloud, Service Cloud, Service Voice Cloud (Amazon Connect), Salesforce Analytics, Complex Flows, Commerce Cloud, CPQ, Data Integrations (Boomi, SAP, PowerBI, Workday), Queues, Email-to-Case, Complex Routing, JIRA, ServiceNow Job Summary: We are seeking an experienced Salesforce Developer with deep expertise in Sales Cloud, Service Cloud, and Service Voice Cloud. The role involves advanced configuration, analytics, complex flow development, and integration with enterprise applications. The ideal candidate will have strong problem-solving skills and be comfortable working in a collaborative environment. Responsibilities: Role involves integrating Amazon Connect with Salesforce Service Cloud to enable seamless call handling, case creation, and real-time customer data access within a unified interface Develop and configure Salesforce Sales Cloud, Service Cloud, and Service Voice Cloud solutions Build complex flows and analytics dashboards Integrate Salesforce with enterprise systems (Boomi, SAP, PowerBI, Workday) Configure queues, email-to-case, and complex routing Manage territories, bulk data changes, and new application builds Work with JIRA Projects and ServiceNow Qualifications: Salesforce Developer certification(s) (mandatory) 7+ years Salesforce experience, 5+ years as a Developer Hands-on expertise in analytics, flows, and integrations Preferred: Commerce Cloud, CPQ, ServiceNow experience