106 Amazon Connect Jobs - Page 2

- Overall 5+ years of experience in WFM - 2 years of experience of leading Reporting team - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) - Excellent quantitative, Problem solving & analytical skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google Sheets.

- Overall 5+ years of experience in WFM - 2 years of experience of leading Reporting team - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) - Excellent quantitative, Problem solving & analytical skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google Sheets.

- Overall 5+ years of experience in WFM - 2 years of experience of leading Reporting team - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) - Excellent quantitative, Problem solving & analytical skills - Strong attention to detail - Critical thinking - Experience in Power BI , Amazon Connect, Kibana, Teleopti - (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI - Experience using Google Sheets.

Overall 5+ years of experience in WFM 2 years of experience of leading Reporting team Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) Excellent quantitative, Problem solving & analytical skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

Overall 5+ years of experience in WFM 2 years of experience of leading Reporting team Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) Excellent quantitative, Problem solving & analytical skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

Hi Folks, We are hiring for Devops Engineer for MNC with below skill set SRE, AWS, Amazon Connect, CI/CD, IAC, Deployment, Alerting, Monitoring, Grafana, Python Scripting with 6+ Experience . Experience : 6 + Location : Bangalore Notice period : 15 to 30 days. If any one interested for the same please share me updated cv on monika.j@technogenindia.com

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Connect Good to have skills : Node.js Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to en...

About Position: We are looking for an Amazon Connect Developer to design, develop, and implement cloud-based contact center solutions using Amazon Connect and AWS services. You will work on building scalable, secure, and integrated solutions for enterprise clients. Role: AWS Connect Developer Location: All Persistent Locations Experience: 3 to 9 Years Job Type: Full Time Employment What You'll Do: Design and configure Amazon Connect instances, contact flows, routing profiles, and queues. Develop and maintain custom integrations with CRM platforms (e.g., Salesforce Service Cloud Voice). Implement IVR systems, call routing, and telephony configurations. Build and optimize Lambda functions for ...

3-4 years hands-on experience on AWS, ideally SaaS in the cloud 1-2 years of experience in working with AWS Connect, Lex Bots. Experience developing solutions with code/scripting language must have Python experience (e.g, python, Node.js) Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Connect Good to have skills : Node.js Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to en...

Requirement : - 3-4 years hands-on experience on AWS, ideally SaaS in the cloud - 1-2 years of experience in working with AWS Connect, Lex Bots. - Experience developing solutions with code/scripting language must have Python experience (e.g, python, Node.js) - Experience in building, troubleshooting contact centre solutions and getting hands on. - Experience in creating and configuring AWS resources like VPC, API Gateway, CloudWatch, Athena, Glue, Cloud-Formation, EC2, Lambda, Connect, SNS, etc. - Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, EC2 and storage - Application, server, and/or network security - Wor...

Requirement : - 3-4 years hands-on experience on AWS, ideally SaaS in the cloud - 1-2 years of experience in working with AWS Connect, Lex Bots. - Experience developing solutions with code/scripting language must have Python experience (e.g, python, Node.js) - Experience in building, troubleshooting contact centre solutions and getting hands on. - Experience in creating and configuring AWS resources like VPC, API Gateway, CloudWatch, Athena, Glue, Cloud-Formation, EC2, Lambda, Connect, SNS, etc. - Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, EC2 and storage - Application, server, and/or network security - Wor...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Greetings!!! We are inviting energetic Sr Amazon Connect developers with good experience on AWS -professionals to provide online trainings on Amazon Connect. Topics to be covers during trainings: Basics of Contact center applications - Concepts, Telephony, key terminology, CTI, Screenpop, call recording, inbound/outbound calling, WFM, reporting, key CCaaS players, how Amazon Connect different from other players Experience with Amazon Connect setup and configuration (contact flows, routing profiles, queues, quick connects, hours of operation, agent settings). Contact Flows (blocks, error handling, Lex integration, DTMF/speech input, disconnect flows, whisper flows, queue hold experience). Int...

Role & responsibilities • Design, implement, and support cloud-based contact center solutions using Amazon Connect and AWS services. • Develop and maintain infrastructure as code using Terraform for automated cloud resource provisioning. • Build, deploy, and optimize applications and integrations using Python (or Java) within the AWS ecosystem. • Engineer and manage Amazon Connect environments, including configuration of IAM, Lex, Lambda, KMS, S3, and Kinesis. • Create and maintain CI/CD pipelines using Jenkins/Jules and manage code repositories with Git/Bitbucket. • Rapidly prototype proof-of-concept solutions and scale them to production-ready systems. • Monitor, debug, and provide product...

Skill - Amazon Connect Exp - 3 yrs to 12 yrs Location - Kochi Interview Mode: Face to Face Drive Date : 1st-Nov-25 Post reviewing the profiles, selected candidate will receive a mail confirmation for F2F Role & responsibilities Strong experience in contact center development Experience in creating AC flows (Amazon Connect) , Lex chatbots and Lambda functions Java / node.js Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services) Knowledge on AWS Lambda services and familiarity in AWS environment and eco system. Knowledge on Spring, Maven, Hibernate Knowledge on Data base technologies like MySQL or SQL Server or DB2/ RDS Application Development experience ...

Skill - Amazon Connect Exp - 3 yrs to 12 yrs Location - Kochi Interview Mode: Face to Face Drive Date : 1st-Nov-25 Post reviewing the profiles, selected candidate will receive a mail confirmation for F2F Role & responsibilities Strong experience in contact center development Experience in creating AC flows (Amazon Connect) , Lex chatbots and Lambda functions Java / node.js Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services) Knowledge on AWS Lambda services and familiarity in AWS environment and eco system. Knowledge on Spring, Maven, Hibernate Knowledge on Data base technologies like MySQL or SQL Server or DB2/ RDS Application Development experience ...

Experience: 5-9 Years Work type: Direct contract (2 Years) Immediate joiners only Skills: Python : Must have Python script to create Lambda AWS (S3, Lambda): = Must have Remediate vulnerabilities in existing AWS Lambda functions. REST API: - Min 6 month project experience Java: - Good to have ReactJS: - Min 6 months project experience. JavaScript: Min 6 month project experience note : Either one of the skills in API or ReactJS or JavaScript Amazon Connect: Must have Amazon Cloudwatch: Must have DevOps tools and practices: Need hands on project experience in Understanding of CI/CD pipelines and deployment process Communication: ; Excellent and need to be independent player

Job Title: Service Cloud Voice Developer (Immediate Joiner) Location: Remote Engagement Type: Contract Duration: 480 Hours (Approx. 3 Months) Rate: USD 25/Hour Start Date: Immediate Job Description: We are looking for an experienced Service Cloud Voice Developer to join our team immediately. The ideal candidate will have strong hands-on experience integrating Amazon Connect , AWS Lambda , and Amazon Lex with Salesforce Service Cloud Voice , ensuring seamless communication workflows and enhanced customer experience. Key Responsibilities: Design, develop, and implement Service Cloud Voice solutions integrated with Amazon Connect . Build and deploy AWS Lambda functions to support call flow logi...

Requirements 12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact,. Genesys Cloud + WEM Skills or Genesys Cloud + SBC Skills Alternatively for example Cisco Webex CC E or/and Cisco WebEx CC or/and Amazon Connect, Nice InContact, Five9, or similar experience is highly appreciated. Good exposure and senior level experience on Genesys or any CCaaS solution design and delivery. At least 2-3 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area. Master`s degree and more than 12 years of professional experience in the field of communication or CCaaS/IT-services G...

Job Title: Amazon Connect Architect Location: Remote Job Type: Full-time Experience Level: Contact center Amazon connect Architect Department: Contact Center Solutions Job Summary: We are seeking an experienced Amazon Connect Architect to lead the design, development, and implementation of cloud-based contact center solutions. The ideal candidate will have deep expertise in Amazon Connect , Contact Flow scripting , Amazon Lex bots , and overall contact center architecture. You will work closely with cross-functional teams to transform customer engagement strategies using scalable and secure AWS services. Key Responsibilities: 1. Amazon Connect Architecture & Design Design and implement end-t...

Location : Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills : Contact Center Transformation, Analysis and Implementation Good to have skills : Conversation design, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformations Job Summary: Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global oppo...

Role Summary We are seeking a skilled developer with at least 3 years of experience to design, build, and deploy conversational bots using AWS Lex and Amazon Connect. The ideal candidate will be proficient in JavaScript and Node.js, experienced in deploying bots to WhatsApp as a channel, and comfortable working in omnichannel environments. --- Key Responsibilities 1. Design, develop, and maintain conversational bots using AWS Lex and integrate with Amazon Connect. 2. Implement bot backend logic and integrations using JavaScript/Node.js (Lambda or container-based services). 3. Deploy and configure bots on WhatsApp (via supported providers or AWS integrations) and other channels as part of an ...

Role & responsibilities Hiring Alert at Value Health Inc. Position: Voice AI Integration Consultant CCaaS & Telephony Architect Location: Remote/Office Engagement Type: Contract / Consultant / Part-Time Support Open Positions: 1 About the Role Value Health Inc. is seeking a seasoned Voice AI & Call Center Integration Consultant to assist our team in implementing and stabilizing voice AI solutions integrated with call center platforms such as NICE CXone, Genesys Cloud, and Amazon Connect . This is a critical hands-on role to mentor, architect, and troubleshoot our integration stack across SIP trunking, PBX systems, voice pipelines , and LLM-powered voice bots . You’ll work closely with our pr...

EXPERIENCE: Experience delivering software, integration or platform engineering solutions following a SDLC developer as follows: Lead Software Developer 8+ years Senior Software Developer – 5 to 8 years Demonstrated experience using engineering practices to meet and measure functional and non-functional requirements as well as comply with security standards Achievement of several Salesforce certifications Experience in Apex Code, triggers, custom object development, SFDC APIs, Web services, Force.com, Lightning Web Component development Solid understanding of at least one the following: Integrations and an understanding of API’s Deployment tools such as Jenkins, GitLab, and other CICD tools ...