T.GSA & Sr.GSA Reporting to: Assistant Store Manager / Store Manager KRA: Ensure Sales and Profitability in terms of excellent customer service Drive customer focus through varied choice of products in the Restaurant Knowledge, Skills & Abilities: Effective communication & influencing skills Ability to work in a Team Excellent customer handling skills Customer Service orientation Duties & Responsibilities: Adhering to work timing and duty roster assigned by the Restaurant Manager Wear the prescribed uniform, while on duty, to maintain uniformity of appearance at outlet. Adhering to the grooming and personal hygiene standards. Customer Relations (Greeting with a Smile, Welcoming, Thanking, Answering to customer queries/Hospitality) Taking Orders from walk-In and take away customers Cash Desk Operation & Cash Settlements from the customers Adhering to all the SOP’s at the outlet level Up selling with various add-ons & beverages Maintaining Outlet Hygiene and Cleanliness To ensure BOH area is clean and neatly maintained and the FOH is neatly organized To ensure the cutlery and crockery are neatly washed and available to customers as per SOP’s Should ensure that company assets provided to the store are well maintained Escalate integrity issues Escalate Customer Complaints to the Restaurant In charge 30 Days training at Chennai Nungambakkam Polar Bear outlet will be provided and it is mandatory for all the candidates. Food and Accommodation for the candidates will be provided. Salary starts from the date of joining.

Assistant Store Manager Reporting to: Store Manager / Area Manager KRA: Store Operations Sales & Budget Customer Service Billing & Cash Handling People Management & Training / Retention Knowledge, Skills & Abilities: Effective communication & influencing skills. Ability to work in a Team. Excellent customer handling skills Customer Service orientation Duties & Responsibilities: · Reporting on time as per allocated shift. · Adhering to all the SOPs at the outlet level · Serving customers in a timely manner. · Providing excellent customer service. · Maintaining the outlet cleanliness & hygiene. · Adhering to work timing & duty roaster assigned by the Store manager. · Wearing the prescribed uniform while on duty. · Adhering grooming & personal hygiene standards. · Customer relationship (Greeting with a smile, Welcoming & thanking, Taking order) · Attending training sessions to grow knowledge of products and to develop customer service skills. · Resolving phone, walk-in, mail, fax, and email customer inquiries. Identifying customer needs. · Forwarding and escalating inquiries to relevant individuals and departments. · Contacting customers to give them accurate feedback on the progress of their inquiries. · Updating customer information as required. · Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of items. · Contribute ideas to resolve customer problems to improve productivity. · Work within various teams to ensure outstanding customer service. · Maintain broad knowledge of customer products and services. · Participate in meetings and activities held to improve customer satisfaction and business performance.