1415 Amadeus Jobs - Page 4

Candidate must have at least 1 yr of experience in Travel sales Comfortable with rotational shifts Salary upto 55,000 *Interested candidates call/whtup Ruchika @9650997623* Required Candidate profile Excellent Communication with sales skills Perks and benefits unlimited incentives

BMC is looking for a Scrum Master to join our amazing global team! In this role, you will lead our team in embracing agile methodologies, particularly Scrum, to optimize our processes and deliver high-quality solutions to our stakeholders. Youll be an Experienced Scrum education leader and trainer, sharing best practices and empowering our team members to excel in their roles. You will also work closely with cross-functional teams and stakeholders to ensure that our projects align with business objectives and deliver value to our users. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Ensure all Scrum ceremonies are followed, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor team members on Scrum principles, practices, and methodologies. Develop and assess agile analytics, focusing on flow metrics for continuous improvement. Lead process enhancement efforts, identifying and resolving flow bottlenecks. Identify and remove impediments that obstruct the team's progress and productivity. Collaborate with other Scrum Masters and Agile Coaches to share best practices and lessons learned. Monitor project metrics and provide regular updates on team progress and performance. Support the team in achieving their goals and delivering high-quality products that meet customer needs. To ensure youre set up for success, you will bring the following skillset & experience: 6+ years of experience as a Agile Professional in software development environments. Certified Scrum Master (CSM) / Professional Scrum Master (PSM) certification / equivalent certification Experience with agile tools and software, such as Jira, Confluence, or similar. Lead Sprint Planning, Review, and Retrospective meetings across multiple teams, promoting Agile best practice Develop strategies to prevent common impediments and work across multiple teams to maintain focus on Sprint goals. Conduct advanced coaching sessions across multiple teams, focusing on improving efficiency and adopting best Agile practices Analyze improvement efforts across several teams, synthesizing feedback to drive larger process enhancements. Advise Product Owners on backlog management strategies for several teams, optimizing for efficiency and value delivery. Coordinate with engineering leads to implement Agile Engineering practices across several teams, ensuring practices are understood and adopted. Demonstrate advanced stakeholder management strategies, influencing and negotiating across several teams to meet both team and stakeholder needs. Demonstrate advanced coaching skills, actively contributing to the professional development of team members and promoting a culture of continuous improvement across Balance multiple projects, demonstrating effective time management Whilst these are nice to have, our team can help you develop in the following skills: Experience working in enterprise software companies. Technical background in software development or related field. Familiarity with modern software development practices, including DevOps, CI/CD, and test automation. Additional certifications in agile methodologies or related fields.

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location: Mumbai / Pune About the role: Responsibilities Training Delivery: Conduct engaging and effective training sessions on all schedule change policies, procedures, and relevant systems for new hires and existing agents. Content Development: Develop, update, and maintain training materials, job aids, and resources specific to schedule change processes. Knowledge Transfer: Ensure trainees fully understand complex schedule change scenarios, including rebooking, cancellations, involuntary changes, and compensation policies. Performance Coaching: Assess trainee comprehension and practical application of knowledge, providing constructive feedback and one-on-one coaching to improve performance. System Proficiency: Train agents on the effective use of relevant systems (e.g., GDS, internal tools) for processing schedule changes accurately and efficiently. Policy Adherence: Emphasize and ensure adherence to all company policies, airline regulations, and quality standards related to schedule changes. Continuous Improvement: Stay up-to-date with any changes in schedule change policies, system updates, and industry best practices to integrate them into training. Collaboration: Work closely with Operations, Quality Assurance, and other training team members to identify training needs and contribute to overall performance improvement. Minimum 2 years of prior experience in training, coaching, and mentoring roles is highly desirable. Domain Knowledge: In-depth understanding of airline policies, GDS systems (e.g., Amadeus, Sabre, Galileo & NDC porta

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Ensure all Scrum ceremonies are followed, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor team members on Scrum principles, practices, and methodologies. Develop and assess agile analytics, focusing on flow metrics for continuous improvement. Lead process enhancement efforts, identifying and resolving flow bottlenecks. Identify and remove impediments that obstruct the team's progress and productivity. Collaborate with other Scrum Masters and Agile Coaches to share best practices and lessons learned. Monitor project metrics and provide regular updates on team progress and performance. Support the team in achieving their goals and delivering high-quality products that meet customer needs. To ensure youre set up for success, you will bring the following skillset & experience: 6+ years of experience as a Agile Professional in software development environments. Certified Scrum Master (CSM) / Professional Scrum Master (PSM) certification / equivalent certification Experience with agile tools and software, such as Jira, Confluence, or similar. Lead Sprint Planning, Review, and Retrospective meetings across multiple teams, promoting Agile best practice Develop strategies to prevent common impediments and work across multiple teams to maintain focus on Sprint goals. Conduct advanced coaching sessions across multiple teams, focusing on improving efficiency and adopting best Agile practices Analyze improvement efforts across several teams, synthesizing feedback to drive larger process enhancements. Advise Product Owners on backlog management strategies for several teams, optimizing for efficiency and value delivery. Coordinate with engineering leads to implement Agile Engineering practices across several teams, ensuring practices are understood and adopted. Demonstrate advanced stakeholder management strategies, influencing and negotiating across several teams to meet both team and stakeholder needs. Demonstrate advanced coaching skills, actively contributing to the professional development of team members and promoting a culture of continuous improvement across Balance multiple projects, demonstrating effective time management Whilst these are nice to have, our team can help you develop in the following skills: Experience working in enterprise software companies. Technical background in software development or related field. Familiarity with modern software development practices, including DevOps, CI/CD, and test automation. Additional certifications in agile methodologies or related fields.

Roles & Responsibilities -: Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate. Calling customers as per the SOP to share any important information or to collect payment for fare differences. Collaborating with tech and product teams to raise recurring issues and follow up for fixes. Utilizing booking platforms to enter customer information, search for selected flights, reserve seats, issue tickets. Verifying passenger details, flight itineraries and payment information to ensure accuracy. Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process. Skills & Qualifications -: 2-4 years of work experience Working knowledge of partner portals & CRMs. Excellent command over the English language. Must be flexible to wo

The role would be responsible for - 1.Ensuring high availability of the platform& infrastructure used FMS/OSS to Orchestrate & manage MCC & WIFI services , supporting cusotmer Day 2. 2. Defining health and best practices across Service Assurance Lifecycle. This involves working with Engineering, Strategic Partners, Strategic internal and external stakeholders to maintain and deliver uninterrupted services for the customers. 3.Build Day-2 Capabilities & support framework by working with NPI for operational readiness (Process, People/Skills and Tools) to provide incubation support to launch, stabilize and scale new services. 4.Drive Automation Journey to achieve proactive monitoring capabilities, auto First level troubleshooting, self help for customers, Anomaly detection via AI/ML, deploying Robotic Process Automation for operational process through key programs. 5. Contribute in developing New flavours of products to serve customers requiring Multi-cloud connectivity solutions. Participate in RFP & SPR discussions to acquire new logos & large deals for the organization. 6. With the objective of evolving an effective Post Sales Service & Support model comprising of comprehensive workstreams and diverse workgroups that are part of Customer Support Engagement - Network Faults and Incident management workgroups for NOC and TAC support, Ensure Service Platform availability; Tier 3 support, TAC function and Focus on continual improvement of the product and processes, along with monitoring capabilities and evolving skills needed for the function.

Hayal Travel Co is looking for TRAVEL CONSULTANT to join our dynamic team and embark on a rewarding career journey Assist clients in planning and booking travel arrangements. Provide information and recommendations on travel destinations and options. Handle travel inquiries, complaints, and issues professionally. Monitor and report on travel sales performance. Collaborate with travel and tourism teams.

Key Responsibilities: Understand client travel requirements and provide end-to-end travel solutions (flights, hotels, visas, transfers, insurance). Research, plan, and book travel arrangements using GDS (Amadeus or Galileo) and online booking tools. Handle corporate or leisure travel bookings with attention to cost optimization, convenience, and client preferences. Assist in visa documentation and application processes. Maintain up-to-date knowledge of travel trends, airline policies, hotel deals, and destination regulations. Provide prompt responses and resolutions to customer queries or travel-related issues. Coordinate with vendors, airlines, and internal departments for smooth execution of travel services. Ensure compliance with travel policies and approval workflows (especially in corporate travel). Build and maintain strong client relationships, ensuring high levels of satisfaction and retention. Qualifications & Skills: Graduate in any discipline; travel/tourism diploma or certification is a plus. 1-3 years of experience in travel consultancy or agency environment. Working knowledge of GDS (preferred) and online travel portals. Familiarity with visa processing and travel insurance. Excellent communication and customer service skills. Attention to detail, problem-solving ability, and multitasking. Tech-savvy and comfortable using CRM, emails, and travel management tools. Preferred: Experience with corporate clients and understanding of corporate travel policies. Knowledge of self-booking tools (SBTs) and travel expense management platforms.

Job Description: We are looking for a dynamic and experienced Travel Consultant with hands-on knowledge of Amadeus and Sabre GDS systems. The ideal candidate must be well-versed in PNR creation , modifications, cancellations, and fare rules. This is an excellent opportunity for professionals looking to grow in a fast-paced travel environment. Key Responsibilities: Create, modify, and manage PNRs using Amadeus and Sabre Handle international air bookings Resolve customer queries related to reservations, fares, and itinerary changes Manage reissues, cancellations, refunds, and date changes Maintain excellent customer service across all communication channels Ensure compliance with airline and travel policies Work in rotational shifts and follow rotational week-offs schedule Required Skills & Experience: Minimum 1 year of experience in travel domain Mandatory hands-on experience with Amadeus and Sabre GDS Strong understanding of PNR handling and fare construction Excellent communication and problem-solving skills Ability to handle pressure and multitask in a high-volume environment Should be an immediate joiner Interested candidates can share their resumes and connect on [ 9870164627 - Khushboo ]

Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. Manage network equipment maintenance and security operations for all sites. Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. Performing repair and maintenance and restoring service for optimal customer satisfaction The role may be an individual contributor or may lead a small team.Desired Skill sets Troubleshooting experience of network, equipment and service level faults Ability to write and present a comprehensive vulnerability assessment report. Understanding of domain and related technologies Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

The role is responsible for providing support for solution design, development, and implementation for specific business opportunities in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The incumbent may lead important projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes. This is an operational role, responsible for delivering results that have a direct impact on solution engineering for the assigned account/business. Responsibilities Provide solutioning support to sales teams in the region/function. Support bid team to prepare responses to technical aspects of RFP. Understand pricing mechanisms and support sales team in building commercial inputs. Preparation of technical sales materials including collateral, quotation, timeline, project plan and solution proposals. Work closely with teams like Product, Engineering & various cross functional teams to create required solution to enhance the service offering. Create Use cases, BOQ documents. Conduct periodic session with the identified set of partners to understand new product features that would benefit customers and their product roadmap.Desired Skill sets Ability to understand business goals and map to technical requirements. Exposure towards working in the RFP cases. Knowledge of creating HLD and LLD Good understanding of use cases and able to create solutions relating to the use cases. Proficient with MS Office tools (Word, Excel, Access, Power point, Visio) Understanding of technology and services related to the domain.

Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit s overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution. Plan support needs for the customer; ensure timely execution of service acceptance function & compliance with turnaround time (SAT) Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window. Monitor spikes in escalation of tickets. Devise mechanism to track all escalations & identify root cause of the escalations. Identify improvement areas in terms of process, people, resources to avoid escalating situations & implement solutions. Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends. Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis. The role will lead a large team.Desired Skill sets Excellent customer handling ability. Should have dealt with large team sizes. Experience on building process efficiency Expertise on implementation, installation, integration troubleshooting and overall functionalities.

Hiring Hiring Hiring ! Urgent Hiring For Spanish Travel Sales PPC Calls Minimum 1 Year Experience in Spanish PPC Salary upto 50k location- Delhi ,Noida , Gurugram No Cabs Night shift Rotational off 5 days Working Drop Your CV 7011890554

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

As an Air Ticketing Executive, you will be an integral part of our team, responsible for managing airline ticket reservations, issuance, and providing exceptional customer service. This entry-level opportunity is perfect for those passionate about aviation and looking to establish a rewarding career in the travel and tourism industry. Your main responsibilities will include processing airline bookings accurately and efficiently through various GDS platforms such as Amadeus, Sabre, and Galileo. You will be in charge of issuing and reissuing airline tickets, handling cancellations, and processing refunds while ensuring compliance with airline policies. Additionally, you will be expected to offer clients precise information on flight schedules, fare rules, and travel requirements, as well as assist them with booking inquiries and ticketing issues in a prompt and professional manner. Maintaining detailed records of all ticketing transactions and related documentation will be a crucial part of your role, along with staying updated on the latest airline fare structures, ticketing procedures, and travel advisories. You will also collaborate with the tours and operations team to guarantee seamless travel arrangements and handle customer complaints and queries related to air travel and ticketing effectively. To excel in this position, you should possess a high school diploma or equivalent, with a degree or diploma in travel and tourism considered a bonus. IATA certification in air reservation, ticketing, and reporting is required, along with basic computer skills and proficiency in the Microsoft Office Suite. Strong communication and customer service abilities, attention to detail, and the capacity to work in a dynamic environment are essential. Your willingness to learn and adapt to new technologies and airline policies will be key to your success in this role.,

We are currently looking for a Flight Sales Agent to join our team at PCM Worldwide Flights Pvt. Ltd. located in Pune. This is a full-time, permanent position offering a salary range of 25,000 to 60,000 per month along with attractive incentives. As a Flight Sales Agent, your main responsibility will be to handle inbound US PPC leads and effectively sell flight tickets to customers based in the US. We are seeking individuals who are passionate about sales and customer service to be a part of our high-energy travel sales team. Ideal candidates for this position would have at least 1 year of experience in international flight sales, with a preference for the US market. However, freshers with exceptional communication skills and a strong interest in travel sales are also encouraged to apply. Knowledge of GDS systems such as Amadeus or Galileo would be considered a plus. It is essential that candidates are comfortable working in US business hours and possess strong English communication skills. If you meet these qualifications and are eager to kickstart your career in travel sales with a global brand, we want you to be a part of our team. To apply for this exciting opportunity, please contact HR Bharti at +91 98186 59676. Don't miss the chance to embark on a rewarding career in flight sales with PCM Worldwide Flights Pvt. Ltd. in Pune. Join us now and become a valuable member of our team dedicated to providing exceptional service to our US-based customers. #FlightSalesJobs #TravelCareers #PuneJobs #FresherJobs #USProcess #PCMWorldwide #NowHiring #SalesJobs #VimanNagarHiring,

Monk Travel Tech Private limited is looking to hire a META Marketing/Fares Executive for immediate placement. If you are interested in this opportunity, please send your resume to natasha@checknfly.co.uk for further consideration. The ideal candidate should possess the following qualifications: - Experience in Kayak or similar meta marketing platforms. - Solid understanding of private fares. - Previous experience in online travel, business strategy, analysis, and planning. - Background in the Travel industry (UK process). - Familiarity with GDS systems such as Amadeus, Galileo, etc. - Ability to conduct quality checks and audits on Fares to ensure correct discount/markup application. - Conduct market analysis on meta-sites like Google Flights, Kayak, Skyscanner, etc. to maintain competitiveness. - Strong analytical skills and proficiency in interpreting performance metrics. - Proficient in data analysis and reporting tools. - Knowledge of the UK travel market and consumer trends. - Detail-oriented with strong multitasking abilities. This position is based in Noida.,

You will be responsible for assisting North America clients with their travel inquiries, handling inbound and outbound calls to drive conversions and meet customer needs. It is mandatory to have hands-on experience with any GDS tools, preferably Amadeus. Your main focus will be on providing high-quality customer service, addressing client concerns, and offering solutions to travel-related issues. Additionally, you will need to stay updated on industry trends and offers specific to North America to ensure an enhanced customer experience. To be considered for this role, you must have a minimum of 1 year of experience in a North American Travel Sales process and expertise in using Global Distribution Systems (GDS), preferably Amadeus. Strong customer service skills are essential, including the ability to handle complex travel-related queries and provide prompt solutions. Excellent communication skills are also required to effectively engage with customers. This is a full-time position with a night shift schedule. The work location is in person. If you meet the mandatory requirements and are interested in this opportunity, please contact 9915678189 for further details.,

We are hiring for International Travel Process. Looking for candidates with GDS knowledge (Travel BPO Experience). Salary upto 60k Retention Bonus 1 lakh Non Travel International BPO experience salary upto 35k Retention bonus 60k Mehak 9650005227

Role - Associate Experience - 1 year International Travel & CS Voice required Location - Gurgaon/Noida Salary - Up to 4.5 to 6 LPA 5 days working || 2 offs Shifts - Day & Rotational For more details Contact HR Nitin @9999435387 Required Candidate profile Any Grad / UG can Apply Excellent Communication Skills Required Need Immediate Joiners Perks and benefits Cab Facility PF + Other perks

- Responsible for providing clients with best flight deals. - Converting the inbound English calls(U.S PAX) into sales. - Knowledge of GDS (Amadeus) with Airport Codes. - Meeting targets while maintaining quality and accuracy. - PPC Calls Experience. Required Candidate profile - Must have experience on Destination Oriented calls & Generic Calls. - Proficient in Spanish speaking and writing - Must be flexible with shift timing - Best incentive in the industry. -5days working

Job Title: Assistant Manager Department: Administration Reports to: Administration Head Location: Prabhadevi West (near Siddhivinayak Temple) Employment Type: Full-time Job Purpose: To support and manage travel operations efficiently, ensuring smooth coordination of domestic and international travel arrangements for employees, business stakeholders and Chairman office while optimizing costs and maintaining compliance with company travel policies. Key Responsibilities: Coordinate and manage end-to-end travel arrangements including flights, hotels, visas, ground transport, fleet and insurance with the travel service providers Liaise with travel agencies, vendors, and internal stakeholders to ensure efficient booking processes and cost-effective travel plans. Engagement of travel service providers. Review and verify travel requests, approvals, and expense claims in line with company policies. Maintain updated records of travel expenses, bookings, and vendor performance. Ensure timely processing of invoices and reconciliation with accounts. Monitor travel trends and suggest improvements to the companys travel policy. Provide 24/7 support for critical travel emergencies and last-minute changes. Ensure compliance with immigration laws, visa regulations, and international travel guidelines. Prepare periodic reports and MIS for management review. Use corporate travel booking tools (received from the service providers) effectively. Implement or support automation in travel request workflows and approvals. Ensure all bookings and communication are logged in internal tracking systems. Qualifications: Diploma/ bachelors degree in Travel & Tourism, or a related field. Minimum 5-7 years of experience in a corporate travel role, with at least 1–2 years in a supervisory or assistant manager role. Strong knowledge of travel booking platforms (e.g., Amadeus, Galileo, Sabre). Understanding of travel policies, visa requirements, and compliance issues. Skills and Competencies: Excellent organizational and multitasking abilities. Strong negotiation and vendor management skills. Proficient in MS Office (Excel, Word, Outlook). Good communication and interpersonal skills. High attention to detail and problem-solving abilities. Ability to work under pressure and meet tight deadlines. Key Performance Indicators (KPIs): Cost savings achieved through effective vendor negotiations. Travel policy compliance rate. Employee satisfaction with travel services. Accuracy of travel documentation and reporting. Timeliness in bookings and reimbursements.

Roles and Responsibilities Handle international travel bookings, cancellations, and amendments using Amadeus and Galileo systems. Provide exceptional customer service to clients through phone calls, emails, or chats. Resolve client queries related to flight schedules, baggage fees, seat assignments, and other travel-related issues. Process airline tickets for domestic and international flights while ensuring accurate pricing information is provided to customers. Maintain a high level of accuracy when handling multiple tasks simultaneously during peak periods. Desired Candidate Profile 0-5 years of experience in an International BPO environment with exposure to GDS (Global Distribution System) platforms like Amadeus/Galileo. Strong knowledge of air ticketing procedures including domestic/international voice process operations. Excellent communication skills with ability to work effectively under pressure in a fast-paced environment. Contact Person - Masud Alam Mail ID - masud.alam@igtsolutions.com

Roles and Responsibilities Job Description -Experience of 1-3 years in Travel Industry. -Knowledge of any 1 GDS (Amadeus, Galileo, Worldspan or Sabre) -Fares comparison & Checking - Knowledge of airfare terms and conditions - Geographical Knowledge Desired Candidate Profile Must be comfortable in 24*7 Rotational Shifts. Please call Indu -9582941252 for scheduling interviews

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: — Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. — Conduct regular performance reviews, identify training needs, and create development plans for team members. — Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). — Manage team schedules and ensure adequate staffing levels to meet customer demand. — Foster a positive and collaborative team environment. Customer Experience: — Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). — Handle escalated customer issues and complex inquiries. — Identify and address trends in customer complaints and feedback. — Proactively identify opportunities to improve the customer experience. Operational Excellence: — Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. — Implement process improvements and best practices to enhance team productivity and customer satisfaction. — Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. — Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: — Prepare regular reports on team performance and customer experience metrics. — Analyse data to identify trends and insights that can be used to improve customer service and operational efficiency. — Use data to make informed decisions about resource allocation and process improvements. Qualifications : — Bachelors degree in a related field preferred. — Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry. — Proven experience in managing and leading a team. — Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g., Amadeus, Sabre, Galileo). — Excellent analytical and problem-solving skills. — Strong communication and interpersonal skills. — Ability to work in a fast-paced environment and manage multiple priorities. — Proficiency in using CRM software and other customer service tools. — Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: — Experience with Amadeus/Travelport is a must. — Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. — Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!