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2.0 - 4.0 years

3 - 5 Lacs

New Delhi, Gurugram

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Urgent Hiring – US Cruise Booking/Flight sales (Travel Sales) Shift: 7 PM – 4:30 AM Delhi/Gurgaon 5 Days Working | Sat–Sun Off Salary: Up to 60K Min 02 yr Exp (Travel Sales) Line-up: Today 9:30 PM HR Abhishek – 8109732737

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1.0 - 6.0 years

5 - 8 Lacs

Noida, New Delhi, Gurugram

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Dealing with US passengers over the call helping them to make the flight reservation. Follow up with the existing customers. GDS Knowledge Generating MCO or Mark up to meet monthly targets Call Ramya Both Sided Cabs 08864946771 Required Candidate profile Must have 6 month experience in spanish us Travel Process. Immediate Joiners Freshers Not Required Perks and benefits Best Incentives in the market both sided cabs

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2.0 - 7.0 years

3 - 6 Lacs

Gurugram

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Handling Inbound calls,. Can deal with B2B or B2C. Must have experience in Travelport Galileo. Selling Air, Hotel, Reservation and vacation Packages, business packages to customers.

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3.0 - 8.0 years

5 - 10 Lacs

Mumbai

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Join us as a Product Manager Payments, FX & Liquidity, Global Transaction Banking, APACME, where you will be responsible for managing and delivering product solutions across Liquidity and International Payments for large Corporates and Financial Institutions, primarily across India and the UAE The role demands strong domain expertise, execution excellence, and the ability to collaborate effectively across multiple stakeholders To be successful as Product Manager : You will be expected to deliver results in a high-paced environment, demonstrate problem-solving abilities, and manage end-to-end execution of product solutions As the role evolved, it will continue to focus on innovation, market relevance, and continuous improvement aligned with client needs Basic/ Essential Qualifications You may be assessed on the following key capabilities: Experience of handling products for large Corporates and financial institutions Good domain knowledge on liquidity & International Payments across India & UAE Effectively communicates and influences different audiences Delivery and execution focussed Collaborative approach Problem solving skills Desirable Skillsets/ Good To Have Technical Orientation inline with the expectations of the role Can promotes continuous improvement, enabling breakthrough innovations as well as incremental improvements Abreast with the latest industry changes Constantly driving innovation and changes in line with the industry and client requirement Job Location is Mumbai Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service Accountabilities Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings Response to customer inquiries,?resolution of issues,?and provision of guidance on product usage Presentation of the advantages and features of the product to potential customers,?building trust and encouraging adoption Assistance with the development and execution of marketing materials for the product,?such as brochures,?presentations,?and online content Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders Participation in events,?conferences,?and other networking opportunities to showcase the product and generate interest Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the departments future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment Manage and mitigate risks through assessment, in support of the control and governance agenda Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions Adopt and include the outcomes of extensive research in problem solving processes Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave

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9.0 - 15.0 years

11 - 17 Lacs

Pune

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Embark on a transformative journey as a Transaction Banking Product Manager Payments & Foreign Exchange Vice President at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences As a part of this role, you would be expected to develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service Skills To be successful in this role as a Transaction Banking Product ManagerPayments & Foreign Exchange Vice President, you should possess the following skillsets: Understanding of Global Banking operations Understanding of Payments and FX products Stakeholder management experience across geographies and functions Some Other Highly Valued Skills Include Prior experience with a global Bank would be preferred Acquiring and Payments experience preferred You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role is based in our Pune office Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service Accountabilities Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings Response to customer inquiries,?resolution of issues,?and provision of guidance on product usage Presentation of the advantages and features of the product to potential customers,?building trust and encouraging adoption Assistance with the development and execution of marketing materials for the product,?such as brochures,?presentations,?and online content Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders Participation in events,?conferences,?and other networking opportunities to showcase the product and generate interest Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the departments future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment Manage and mitigate risks through assessment, in support of the control and governance agenda Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions Adopt and include the outcomes of extensive research in problem solving processes Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave

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1.0 - 6.0 years

1 - 4 Lacs

Gurugram

Work from Office

We are seeking an enthusiastic and motivated Sales Executive to join our Signature Travels Team. relationships with clients, travel packages, and managing bookings to achieve sales targets.

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1.0 - 5.0 years

4 - 5 Lacs

Gurugram

Work from Office

Handle leads from social media and advertisements. Build strong client relationships and ensure timely follow-ups. Present travel options to clients, matching their preferences and budget. Close deals and meet sales targets. Stay informed about travel trends, destination information, and travel regulations. Handle travel-related issues and provide solutions to clients. Provide exceptional customer service and build long-term client relationships. Assist clients with travel insurance and other travel-related services. Promote travel packages and special offers to clients. Adhere to company scripts and guidelines during calls Maintaining desired conversion rate to achieve the sales targets Excellent communication skills in English.

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3.0 - 7.0 years

2 - 7 Lacs

Noida, Gurugram

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Your key skills: Must have had 3 years experience in travel Fluent in speaking Gujarati/Malayalam/Tamil Must be flexible in working hours till 23:30 IST (UK Shift) Create PNR using Amadeus Galileo Sabre. Key Skills Call Center, GDS, Gujarati/Malayalam/Tamil.

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0.0 - 5.0 years

2 - 7 Lacs

Raipura, Gurugram, Bengaluru

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Handle leads from social media and advertisements. Build strong client relationships and ensure timely follow-ups. Present travel options to clients, matching their preferences and budget. Close deals and meet sales targets. Stay informed about travel trends, destination information, and travel regulations. Handle travel-related issues and provide solutions to clients. Provide exceptional customer service and build long-term client relationships. Assist clients with travel insurance and other travel-related services. Promote travel packages and special offers to clients. Adhere to company scripts and guidelines during calls Maintaining desired conversion rate to achieve the sales targets Excellent communication skills in English. Location: Raipura,Gurugram,Bengaluru,Mumbai,Ludhiana,Mohali,Kolkata

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1.0 - 6.0 years

1 - 4 Lacs

Gurugram

Work from Office

Travel Sales Executive For Traveling Company - Gurgaon We are seeking an enthusiastic and motivated Sales Executive to join our Signature Travels Team. relationships with clients, travel packages, and managing bookings to achieve sales targets. Required Candidate profile Diagnose the clients specifications and wishes and suggest suitable travel packages or services.

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2.0 - 7.0 years

2 - 7 Lacs

Gurugram

Work from Office

Bachelors Degree or Diploma in related field. Coordinating events/project development & setup.Communicating with external (customers & vendors) & internal(colleagues) stakeholders. Experience in MICE and events will be an advantage Required Candidate profile Itinerary planning, reservations and booking of tickets. Sourcing for event suppliers and venues and provide onsite event coordination

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3.0 - 6.0 years

13 - 17 Lacs

Hyderabad

Work from Office

Position People Excellence Partner Location Hyderabad L2-2 Our Team People is our greatest asset Progress is driven by people Culture is transformed by people Miracles are made by people Diverse people with different backgrounds, knowledge, skills and behaviors, in the right place, at the right time, doing the right job, all driven by a shared purpose: a desire to chase the miracles of science to improve people?s lives Deliver the People Strategy locally working with business partners and CoEs, focusing on excellence and highest standards of employee experience as One Sanofi The People Excellence Partner role works with the People Business Partners, People Excellence, and People Services to support the employees of the country Focused on delivering foundational P&C excellence Main Responsibilities Manage the end-to-end People & Culture function service provision for employees and managers for the BU Work with People Excellence Lead to drive simplification agenda across People Excellence securing root cause analysis and follow via action plans Have a ?customer focused mindset Be a role model and promote behaviours aligned to the culture, and sponsor diversity & inclusion across the company Build strong relationships with a matrix stakeholders across the People & Culture function and the business Constantly improve employees and manager experience Strategy & policy Implement changes locally according to People Business Partner & CoE guidelines Manage hiring for L3 & below and manage new hires arrival in partnership with People Services Manage the Performance Management & Talent Cycles for the BU Guide employees & managers through the performance process Perform year-end calibration according to CoE guidance with the People Business Partner when appropriate Support People Services in global mobility of employees Manage & coordinate employee separation & absence with People Services for administrative tasks with support from People Business Partner when appropriate Support of contingent & non-employee resources (conversion, transfer, termination) Support People-related projects in the country Can serve as a point of contact for Workday P&C transactions, notifications and approvals Promote continuous improvement through feedback loops and process improvement ideas and implementation with People Excellence COE Partner & People Services Organization Management Support large organization changes with People Business Partners Offer org system support for line management Conduct Workday org audits and clean up efforts Serve as the Tier 2 escalation in Service NOW when applicable About You Experience: Overall 5-7 years of in human resources as a generalist with at least 3+ years in a global capability center setup Soft skills: Ability to work in a matrix environment and manage complexities Strong communication and influencing skills Competence to build and effectively manage interpersonal relationships Technical skills: Proficiency in MS office, HR systems (workday) and databases Education: Masters degree in Business Administration with HR specialization Languages: Fluency in English Beware of Job Scams: Sanofi Fraud Notice: As you conduct your job search, please beware of the possibility that scammers may post fraudulent job openings or send fraudulent communications (email, SMS, WhatsApp or Messenger messages pretending to be from Sanofi) regarding potential job postings or offers in an attempt to encourage the job seeker to disclose financial or personal information We do not make any payments to or ask candidates for any fees as part of the application process In most cases you can expect to hear directly from a member of our recruiting team with a legitimate @sanofi com email address, but you may receive communications from one of our recruiting partners as well Consequently, you should always conduct research to ensure a posting and/or offer is legitimate and you should never provide personal or financial information unless you are certain that the request is legitimate If you are concerned that an offer of employment with Sanofi might be a scam, please verify by searching for the posting on the Careers webpage Pursue progress, discover extraordinary Better is out there Better medications, better outcomes, better science But progress doesnt happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen So, lets be those people At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi com! null

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2.0 - 4.0 years

3 - 5 Lacs

Gurugram

Work from Office

Must have had 2 to 4 years experience in travel Fluent in speaking Bengali Must be flexible in working hours till 23:30 IST (UK Shift) Create PNR using Amadeus Galileo Sabre Be confident with multiple fare types such as VFR and ITX Be familiar with Airline codes, city codes. Work under pressure and meet agreed timelines. Knowledge of reputed DMC

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2.0 - 5.0 years

4 - 8 Lacs

Mumbai, Thane

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Roles and Responsibilities Manage a team of travel agents to achieve sales targets and provide excellent customer service. Handle international ticketing, airline process, US process, aviation, shrinkage, and tourism queries. Ensure timely resolution of passenger complaints and issues related to travel bookings. Oversee Amadeus, Galileo systems for efficient processing of international tickets. Monitor team performance metrics such as productivity, quality standards, and attrition rates. Contact - 9594690866 (Neelam Shah) neelam.shahu@teleperformance.com

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1.0 - 6.0 years

2 - 7 Lacs

Noida, Gurugram, Delhi / NCR

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Candidate must have 1-2 yrs of experience in Spanish/Bilingual travel sales Salary upto 70k 5 days working Interested candidates call/whtup Ruchika @9650997623 Required Candidate profile Excellent verbal & written communication skills Perks and benefits unlimited incentives

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1.0 - 5.0 years

2 - 5 Lacs

Noida, Gurugram, Greater Noida

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Shift - Night/Rotational Exp. - Min. 6 months in PPC & Meta 5 days working salary range - 50-70k +Incentives Location - Noida, Delhi, Gurgaon Call Fatima - 9990683423

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8.0 - 13.0 years

13 - 18 Lacs

Gurugram

Work from Office

Develop and execute corporate sales strategies to meet or exceed sales targets. Identify and pursue new business opportunities within corporate sectors. Build and maintain strong, long-lasting customer relationships with key corporate clients. Lead negotiations and close deals with corporate clients.

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2.0 - 6.0 years

2 - 5 Lacs

Noida

Work from Office

Job Summary: Responsible for handling customer calls, reservation management, ticketing, reissue processes, email, and chat communications, ensuring accurate processing of bookings and excellent customer service. Key Responsibilities: Manage and process reservations for flights using Amadeus and Galileo reservation systems. Handle ticketing, calling, chat, and reissue of tickets as required through Amadeus and Galileo. Respond to customer inquiries via calls, emails, and chats regarding availability, pricing, and booking procedures. Coordinate with airlines and other vendors for reservations and cancellations. Maintain accurate records of bookings and payments. Provide timely updates to customers regarding changes or issues with reservations. Resolve customer complaints and issues related to reservations. Ensure compliance with company policies and procedures. Perks and Benefits PF/ Insurance/ Free Meal Contact- Deepanshi Jain HR: 9717632996

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2.0 - 6.0 years

2 - 5 Lacs

Noida

Work from Office

Job Summary: Responsible for handling customer calls, reservation management, ticketing, reissue processes, email, and chat communications, ensuring accurate processing of bookings and excellent customer service. Key Responsibilities: Manage and process reservations for flights using Amadeus and Galileo reservation systems. Handle ticketing, calling, chat, and reissue of tickets as required through Amadeus and Galileo. Respond to customer inquiries via calls, emails, and chats regarding availability, pricing, and booking procedures. Coordinate with airlines and other vendors for reservations and cancellations. Maintain accurate records of bookings and payments. Provide timely updates to customers regarding changes or issues with reservations. Resolve customer complaints and issues related to reservations. Ensure compliance with company policies and procedures. Perks and Benefits PF/ Insurance/ Free Meal Contact- Deepanshi Jain HR: 9717632996

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8.0 - 13.0 years

20 - 35 Lacs

Hyderabad

Work from Office

About this role: Wells Fargo is seeking a Compliance Director to lead the team in Hyderabad that performs activities covering the Global Compliance Control Group, and Information Barrier and Personal Account Dealing Surveillance, outside activity pre-clearance, equity aggregation, insurance licensing and registration. The Candidate will focus on overseeing the effective and consistent execution of these teams second line of defense. These teams are part of the broader Enterprise Compliance Operations (ECO) and Conduct Risk team. About the Enterprise Compliance Operations Team: Enterprise Compliance Operations (ECO) is a team comprised of several underlying teams which are highly operational in nature and are responsible for overseeing and implementing enterprise-wide compliance policies and procedures. Those teams include the Global Compliance Control Group (Control Room) including information barrier/personal investment policy surveillance, Personal Account Dealing Team, Equity Aggregation Team, Registration and Licensing teams. These compliance operations teams cover lines of business and enterprise functions globally as they relate to the underlying team responsibilities. In this role, you will: Manage and lead team with the implementation of the companywide compliance program with high risk complexity Manage and develop the execution and challenges on compliance related decisions Direct and oversee complex regulatory environments including establishing standards Oversee the Front Line's execution and challenges appropriately on compliance related decisions Manage an aspect of the companywide compliance program for a business group or functional area with moderate risk and complexity, or oversee and monitor specific elements of the companywide compliance program Provide compliance risk and regulatory subject matter expertise for a defined set of moderate risk compliance program elements Recommend opportunities for process improvement and risk control development Identify reporting, escalation, timely remediation of issues and deficiencies or regulatory matters regarding compliance risk management Make decisions and resolve issues to meet business objectives Interpret policies, procedures, and compliance requirements Interface and foster relationships with corporate, business leaders, Legal, Audit, regulators, and industry partners on risk related topics Lead team to achieve objectives Manage allocation of people and financial resources for Compliance Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 8+ years of Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience Desired Qualifications: Experience managing some or all of the following compliance teams: global Control Group teams (Control Room), Personal Account Trading, trade surveillance, outside activities, equity aggregation (large shareholder monitoring and reporting), insurance licensing and registration. Experience overseeing the implementation of a large strategic technology book of work. Focus on Global Control Group preferable Knowledge and understanding of compliance practices and methodologies, including risk assessment, monitoring, and testing activities, regulatory change Experience developing or enhancing programs that seek to address business or regulatory changes affecting current processes within an organization Experience building or maintaining key relationships across departments and functions, and establishing a culture of engagement Proven ability to positively and creatively influence change and champion critical change initiatives; help others to anticipate and manage through change Ability to work in a highly complex organization and influence the outcomes of decisions to ensure the most appropriate risk posture in a rapidly changing environment Ability to think beyond the risks today and those related to immediate activities, and to look at the risks associated with emerging technologies, capabilities and activities that could drive risks we have not previously managed Ability to create new policy, guidance, and/or guardrails in areas where there is no roadmap, rules, or previous foundation to rely upon Professional maturity and confidence in expressing a point of view with senior management Proven ability to share lessons learned and best practices across an organization Experience in project management, including the development of overall project objectives, deliverables, and strategies; identification of dependencies; and maintenance of ongoing documentation supporting project status, including core risks and obstacles. Extensively influences and negotiates with senior management, executive sponsors, and other key Anticipates emerging issues and develops strategies to meet business needs Job Expectations: Candidate will report directly to the Head of India and Philippines Compliance and have a functional dotted line to the Compliance Executive for Enterprise Compliance Operations and Conduct Risk and will work in close collaboration across and within the ECO and Conduct Risk leadership team to help achieve the teams strategic objectives and goals. Specific duties for this position include, but are not limited to: Build and retain high performing teams to assist the Candidate in achieving ECO teams strategic objectives and goals. Work closely with Compliance Program Strategy, Planning & Governance, and other Enterprise Risk Program owners to evaluate technology needs and identify technology solutions to support target state. Oversee the continued implementation of the Compliance Framework to minimize the risks associated with a highly operational compliance teams with global footprint covering most businesses, and high compliance and regulatory risk processes Drive the harmonization and rationalization of applicable compliance policies and procedures across the Teams Lead the build out of the Teams key risk and key performance indicators (KRIs and KPIs) and supervisory controls Partner with the Compliance Technology and Project Management Office to help identify and track the current manual controls that will become automated through the implementation of the IT strategic book of work Offer solutions and recommendations on how to simplify the Teams processes, improve the control framework, and assist in implementing those ideas to help achieve operational excellence and minimize compliance and regulatory risk Assist in driving the harmonization and rationalization of applicable compliance policies and procedures across the ECO teams and ensure timely updates pursuant to Risk Policy requirements Provide direct input into the ECO teams periodic Compliance Management Reporting to the Chief Compliance Officer for Compliance Risk Committee Ensure appropriate and timely identification and escalation of issues and emerging risks Oversee and credibly challenge the reporting, escalation and timely remediation of compliance-related issues Lead and actively participate as a key member of the ECO and Conduct Risk leadership team and India & Philippines Compliance Leadership meetings

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1.0 - 3.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15Members]. Conduct regular performance reviews, identify training needs, and create development plans for team members. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). Manage team schedules and ensure adequate staffing levels to meet customer demand. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to improve the customer experience. Operational Excellence: Monitor key performance indicators (KPIs) and identify areas for improvement in operationalefficiency. Implement process improvements and best practices to enhance team productivity andcustomer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) toresolve customer issues and improve the platform. Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: Prepare regular reports on team performance and customer experience metrics. Analyse data to identify trends and insights that can be used to improve customer serviceand operational efficiency. Use data to make informed decisions about resource allocation and process improvements. Qualifications : Bachelor’s degree in a related field preferred. Minimum of 1-3 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team. Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus,Sabre, Galileo). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Experience with Amadeus/Travelport is a must. Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Servicelevel Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

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1.0 - 6.0 years

2 - 7 Lacs

New Delhi, Gurugram

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Hii all, Urgent hiring for UK travel sales ppc Exp...min...2 yr UK travel sales ppc Amadeus must Location:- Delhi salary upto:- 75k + incentives Day shift Drop cv 9931176310

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1.0 - 3.0 years

0 - 3 Lacs

Nashik, Pune, Mumbai (All Areas)

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Assisting Corporate / Customers with Travel related services, booking Domestic & International Ticketing Knowledge of GDS freshers can apply Proficiency in English / Hindi and local language Rotational shifts

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3.0 - 5.0 years

3 - 7 Lacs

Bengaluru

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Skill required: Learning - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture Learning OperationsManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for Minimum of 3 year of experience within the Learning organization delivering sessions and reporting skillsMinimum of 3 year of experience working in a global service delivery environment Ability to pull large data set and make sense of it, analyze, and interpret to client, understanding of exclusions so data is accurate for reporting needsData driven mindsetGood understanding of the Accenture Learning delivery environment and delivery requirementsExcellent project management skillsGood communication (written and oral) and interpersonal skillsProven ability to work creatively and analytically in a problem-solving environmentAbility to quickly identify issues and risks and provide recommendations.Strong organizational skills and an ability to multi-taskAttention to accuracy and qualityAbility to prioritizeAble to work and leverage a shared services environmentProven ability to collaborate with a global audience and has multi-cultural awareness.Proven ability to develop and maintain strong client relationships Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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8.0 - 10.0 years

5 - 7 Lacs

Kolkata

Work from Office

Roles and Responsibilities Develop new business opportunities through outbound tours, holiday packages, tour packages, hotel bookings, air ticketing, travel booking, domestic ticketing, and Galileo/IATA certifications. Manage existing client relationships to increase repeat business and referrals. Identify market trends and competitor activity to stay ahead in the industry. Collaborate with internal teams to resolve customer issues and improve overall service quality. Maintain accurate records of sales transactions and performance metrics. Desired Candidate Profile 8-10 years of experience in travel agency management or a related field. Strong knowledge of GDS systems (Galileo) and IATA standards. Excellent communication skills for effective client interaction. Ability to work independently with minimal supervision while meeting targets.

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