Workforce Management Associate Desicrew Solutions

1.0 - 3.0 years

0 - 0 Lacs

mangaluru, chennai, bengaluru

Work from Office

We are looking for a Workforce Management Associate with strong experience in workforce applications (NICE IEX, Verint, AWS, Alvaria, etc.). If interested, please send your resume to: mohanrajk@desicrew.in Required Candidate profile Advanced in WFM tools: NICE IEX, Verint, AWS, Alvaria Good communication skills (oral & written) Strong analytical skills & MS Excel proficiency Team player, handles real-time operations

Posted 2 weeks ago

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Real Time Analyst (RTA) WFM Dynpro

1.0 - 6.0 years

3 - 5 Lacs

bengaluru

Work from Office

Real Time Analyst (RTA) Location: Bangalore (WFO) Shift: Rotational (24/7) NP: 0 to 15 Days Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Preferred Skills & Qualifications: 1-3 years of experience in WFM ...

Posted 1 month ago

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WFM Scheduler | International process Turiyam Consultancy

3.0 - 8.0 years

5 - 8 Lacs

Hyderabad, Bengaluru

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Role - WFM Scheduler Work Location - Bengaluru/Hyderabad Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

Posted 4 months ago

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Planning & Scheduling Analyst | International process Turiyam Consultancy

3.0 - 8.0 years

5 - 7 Lacs

Hyderabad, Bengaluru

Work from Office

Role - Planning & Scheduling Analyst Work Location - Bengaluru/Hyderabad (WFO) Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

Posted 5 months ago

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