About the job: Key responsibilities: 1. Act as the first point of contact for customer queries across channels (calls, WhatsApp, email, social media DMs). 2. Resolve customer issues related to product setup, Bluetooth connectivity, app syncing, warranty, and service requests. 3. Provide real-time guidance to users through onboarding, usage, and troubleshooting. 4. Maintain and update customer interaction logs using CRM tools. 5. Collaborate with the Tech and Product teams to escalate bugs, app issues, or feedback effectively. 6. Create and maintain a repository of FAQs, how-to guides, and support documentation. 7. Assist with returns, replacements, and warranty claims per company policy. 8. Gather insights from customer conversations to improve support processes and product experience. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 2,80,000 /year Experience: 1 year(s) Deadline: 2025-07-30 23:59:59 Skills required: Time Management, Problem Solving, Client Relationship Management (CRM), English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Hindi Proficiency (Written) and Zendesk Other Requirements: 1. 1–3 years of experience in customer support or helpdesk roles (consumer electronics, mobility, or IoT preferred). 2. Fluency in English and Hindi (knowledge of additional Indian languages is a plus). 3. Strong communication skills — both written and verbal. 4. High comfort with mobile apps, Bluetooth devices, and basic troubleshooting. 5. Patience, empathy, and a calm approach to problem-solving. 6. Familiarity with tools like Freshdesk, Zendesk, or any CRM system is a bonus. About Company: Altor is building the world's safest & most convenient smart headgear platform for bikers, leveraging data to provide invaluable insights into an individual's riding patterns and to detect accidents when they happen.
