As a Technical Implementation Specialist, you will be part of a highly competent Middle East, Africa, and Turkey Implementation team, with the primary objective of ensuring successful implementations and positive customer experiences. Your main responsibilities will include overseeing the entire Implementation process, starting from planning, installation, go-live, and handover to the support department. You will be tasked with analyzing and troubleshooting technical issues, as well as participating in risk assessments throughout project delivery. Additionally, you will provide technical direction and support to Application and Testing teams. It will be your responsibility to develop and uphold implementation best practices, document procedures, standards, and configuration settings. You will act as the technical point of contact for customers during the implementation phase, taking ownership of the customer experience to guarantee successful delivery and installation. Furthermore, you will be expected to participate in a 24/7 on-call support program. The minimum required skills for this role include a minimum of 3-5 years of experience in a technical role at a server-side level, such as implementing software solutions, 2nd or 3rd line support, or similar roles. A degree in computer science/engineering or equivalent education/experience is necessary. Proficiency in Oracle programming languages (PL/SQL developer) or other database systems, as well as knowledge and experience with Microsoft Server Operating Systems, is crucial. Experience in working in production environments against SLAs and a solid understanding of applications, network environments, and Web technologies are also essential. Preferred qualifications for this position include CCNA, MSSA certifications, familiarity with common security technologies and practices, expertise in Storage Platforms technologies (RAID, SAN, NAS, tape libraries), and high availability technologies (i.e., based on OS, Veritas, Oracle). Experience with business intelligence applications like Crystal Reports and Oracle BI is advantageous. Previous exposure to a hospital environment and radiological workflow, including technical skills in Radiology Information Systems (RIS) and Picture Archiving Communication Systems (PACS), is desirable. Proficiency in virtualization technologies such as VMware/Hyper-V and knowledge of DICOM and HL7 technologies would be beneficial to excel in this role.,
Role Overview: As a Technical Implementation Specialist, you will be an integral part of the Middle East, Africa, and Turkey Implementation team, dedicated to ensuring successful implementations and delivering exceptional customer experiences. Your primary focus will be on overseeing the entire Implementation process, from planning and installation to go-live and handover to the support department. You will play a crucial role in analyzing and resolving technical issues, participating in risk assessments, and providing technical guidance to Application and Testing teams. Your contribution will be vital in upholding implementation best practices, documenting procedures, and serving as the technical point of contact for customers, ensuring a smooth delivery and installation process. Additionally, your involvement in the 24/7 on-call support program will be essential for maintaining customer satisfaction and system reliability. Key Responsibilities: - Oversee the end-to-end Implementation process, including planning, installation, go-live, and handover to support department - Analyze and troubleshoot technical issues, participate in risk assessments, and provide technical direction to Application and Testing teams - Develop and maintain implementation best practices, document procedures, standards, and configuration settings - Act as the technical point of contact for customers during the implementation phase, ensuring successful delivery and installation - Participate in a 24/7 on-call support program to address any technical issues and maintain system reliability Qualifications Required: - Minimum 3-5 years of experience in a technical role at a server-side level, such as implementing software solutions or 2nd/3rd line support - Degree in computer science/engineering or equivalent education/experience - Proficiency in Oracle programming languages (PL/SQL developer) or other database systems - Knowledge and experience with Microsoft Server Operating Systems - Experience in working in production environments against SLAs - Solid understanding of applications, network environments, and Web technologies (Note: Additional details about the company were not provided in the job description.),