Company Description Alliance Multi State Cooperative Society Limited (AMCSL), established in 2023, operates under the Ministry of Cooperation, Government of India. The Society is registered under the Multi State Cooperative Societies Act. AMCSL is dedicated to promoting inclusive growth, cooperative development, and sustainable progress across India. The organization implements welfare-oriented initiatives in various sectors and regions to achieve its mission. Role Description This is a full-time on-site role for a Call Coordinator based in Delhi, India. The Call Coordinator will be responsible for managing and handling inbound and outbound calls, maintaining detailed call records, providing customer assistance, and directing calls to the appropriate departments. Additional responsibilities include assisting with customer queries, resolving issues, and ensuring excellent customer service. Qualifications Strong verbal communication and interpersonal skills Experience in customer service or call center operations Proficiency in using call management systems and telecommunication technology Excellent problem-solving abilities and attention to detail Ability to work independently and within a team Fluency in English and Hindi is preferred Prior experience in cooperative societies or similar organizations is a plus High school diploma or equivalent; higher education qualifications are advantageous
Company Description Alliance Multi State Cooperative Society Limited (AMCSL), established in 2023, operates under the Ministry of Cooperation, Government of India. It is registered under the Multi State Cooperative Societies Act. The Society is dedicated to fostering inclusive growth, cooperative development, and sustainable progress across India. Through welfare-oriented initiatives, AMCSL aims to positively impact all sectors and regions of the country. Role Description This is a full-time, on-site role for a Telecaller, located in New Delhi. The Telecaller will be responsible for making outbound calls to potential clients, handling customer inquiries, providing service information, and managing client relationships. Daily tasks include maintaining call logs, updating customer information in the database, resolving customer issues, and collaborating with the sales and marketing teams to achieve targets. Qualifications Excellent verbal communication and interpersonal skills Proficiency in handling customer inquiries and providing service information Ability to update customer information accurately and maintain detailed call logs Experience in telemarketing or customer service roles is preferred Strong organizational and time management skills Ability to work independently and as part of a team Knowledge of CRM software is an advantage Minimum high school diploma or equivalent; a bachelor's degree is a plus
Company Description Alliance Multi State Cooperative Society Limited (AMCSL), established in 2023, operates under the Ministry of Cooperation, Government of India. Registered under the Multi State Cooperative Societies Act, AMCSL is dedicated to promoting inclusive growth, cooperative development, and sustainable progress across India. The Society implements welfare-oriented initiatives across various sectors and regions to ensure broad-based development and reach. Role Description This is a full-time, on-site role for a Telecaller at AMCSL, located in New Delhi. The Telecaller will be responsible for contacting potential and existing customers, providing information about our cooperative initiatives and services, answering customer queries, and maintaining records of customer interactions. The role also involves following up on leads, conducting surveys to gauge customer satisfaction, and supporting other customer-facing activities as required. Qualifications Strong verbal and written communication skills Good interpersonal and customer service skills Basic computer knowledge and proficiency in MS Office Ability to handle and resolve customer queries efficiently Experience in telemarketing or a similar customer service role is a plus Ability to work independently and as part of a team High school diploma or equivalent Previous experience in cooperative societies or the welfare sector is advantageous