SAP Operations Engineer GCP & HANA Hire On Contract Club

4.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

You are a SAP Operations Engineer with 4 to 9 years of experience, specializing in SAP HANA and GCP. Your primary responsibility is to manage, monitor, and optimize SAP landscapes deployed in the cloud, focusing on ensuring uptime, performance, and operational efficiency of critical business SAP environments. Your key responsibilities include monitoring SAP systems on GCP, such as S/4HANA and HANA DB, performing routine maintenance, health checks, and patching activities, managing incident response, troubleshooting, and escalation procedures, as well as collaborating with GCP infrastructure and SAP Basis teams for continuous optimization. Your must-have skills include a strong background in managing SAP environments on GCP, deep understanding of SAP HANA administration and HA/DR setups, and proficiency in SAP system monitoring tools and logs. Preferred skills include experience with automation tools and alerting frameworks like Stackdriver and Prometheus, familiarity with backup/recovery processes, and knowledge of GCP IAM/roles. In addition to technical skills, soft skills such as being process-driven, dependable, and collaborative are essential for this role. You should also be proactive in identifying operational improvements to ensure smooth and resilient SAP operations on the cloud. Joining this role will give you the opportunity to work with modern tools to drive infrastructure excellence and support high-performing SAP systems for enterprise clients.,

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Manager of Technical Support - Payment Security Division Broadcom

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Technical Support Manager, you will be responsible for managing, developing, and mentoring a team of Technical Support Engineers. Your primary focus will be on ensuring service availability and reliability. You will collaborate with cross-functional teams such as Sales, Customer Success, Engineering, and Product to address urgent matters, strategic initiatives, and implement workflow improvements for operational efficiencies. During outages, you will lead incident response efforts, communicate with customers, and provide crucial information to internal teams. Additionally, you will drive innovation based on insights gained from incident retrospectives and enhance the case management lifecycle to exceed key performance indicators. Conducting regular one-on-one meetings with team members to provide constructive feedback and skills development will also be part of your responsibilities. We are looking for a technologist at heart with a continuous desire to learn about current infrastructure, monitoring solutions, and technologies. A critical thinker who prioritizes a client-centric approach and leverages data to make informed decisions. Your passion for people management and mentorship, coupled with previous experience in leading a team, will be invaluable. Successful implementation of processes and procedures, self-motivation, attention to detail, and a commitment to continuous learning and improvement are essential. Your ability to think creatively about various challenges and prior experience in a Support Engineering or similar function within an enterprise technology environment will be beneficial. Your knowledge should encompass a wide range of technical areas, including Monitoring and Alerting Frameworks such as Openseach, Kibana, Grafana, Prometheus, and Spectrum NetOPS. Proficiency in API Management, Network Architecture, Database operations, Virtualization technologies like VMware ESX, VMware Tanzu, Container-based technologies such as Docker and Kubernetes, as well as familiarity with Development Processes and Procedures, including CI/CD pipelines and Code repositories, will be necessary. Knowledge of KCS (Knowledge-Centered Service) methodology is highly desirable. Additionally, formal education or training in management skills, a background in current infrastructure and monitoring solutions, or a degree in CS or Engineering will be considered as bonus points. If you are a dynamic individual who thrives in a fast-paced environment, possesses strong leadership and technical skills, and is eager to contribute to the success of our team, we encourage you to apply for this exciting opportunity.,

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