Role Overview Were looking for a highly technical, hands-on Salesforce Platform Manager to own and operate our complex Salesforce environment. This role is responsible for building, maintaining, and evolving the platforms architecture, automations, integrations, and performance. You will be the go-to technical expert across our Salesforce ecosystem including Flow, Screen Flows, API integrations, Omni-Channel, permission sets, data models, and page layouts. Youll also play a critical role in managing overall platform health and scale: monitoring data caps, enforcing best practices, and ensuring efficient, stable performance. This position works closely with senior leadership in Operations and Engineering to align technical execution with high-level business needs. While the primary focus is building and maintaining, you will also help shape near-term priorities and the enhancement roadmap. This is a hybrid role with employees required to work in our Hyderabad office every Tuesday and Wednesday. Key Responsibilities: Technical Platform Ownership Build and maintain all declarative automation: Flows, Screen Flows, Process Builder (if applicable), validation rules, etc. Manage Omni-Channel setup, routing rules, permissions, queues, and configuration. Create and update page layouts, Lightning components (configurable), and permission sets. Oversee system health: data model design, field usage, API limits, data storage thresholds, login/security settings. Identify and resolve technical debt and system inefficiencies proactively. Implement and manage sandbox environments and release cycles. Integration & Development Build and maintain integrations with external systems, including API-based interactions (e.g., AWS Lambdas, third-party platforms). Create and monitor outbound callouts and inbound API endpoints as needed. Work alongside Engineering to ensure Salesforce aligns with the broader systems architecture. Architecture & Performance Serve as the technical authority over our Salesforce environment. Monitor platform limits (e.g., data storage, governor limits, API usage) and ensure scalability as the business grows. Plan and execute system upgrades, refactors, and architectural changes as needed to maintain platform performance and reliability. Cross-Functional Collaboration Work closely with VP of Operations and VP of Engineering to understand core needs and translate them into executable Salesforce solutions. Contribute to managing a short-term backlog of Salesforce improvements and prioritize technical execution. Support ad-hoc user and team needs through scalable, maintainable configurations. Qualifications: 4+ years of Salesforce experience, including building complex Flows, managing Omni Channel, and handling large custom instances. Demonstrated ability to handle technical configuration and architecture independently. Strong understanding of Salesforce platform architecture, data modeling, and automation strategy. Hands-on experience with external API integrations, including creating and managing callouts. Familiarity with Apex, even if not writing code daily; should be able to read and debug basic Apex triggers and classes. Prior experience managing platform scale, including API usage, data caps, system latency, and user access. Skilled in creating and maintaining system documentation and technical specs. Comfortable working in a fast-paced, cross-functional environment with evolving needs. Certifications (strongly preferred): Salesforce Certified Administrator (required) Salesforce Certified Platform Developer I (preferred) Salesforce Certified Application Architect or System Architect (ideal) Role & responsibilities
Job Title: Associate Team Lead Patent Illustrations Location: Hyderabad / Aurangabad Department: Patent Illustrations Reports to: Operations Manager Employment Type: Full-Time Experience Required: 1–5 years Positions: 2 (1 in Hyderabad, 1 in Aurangabad) Shifts: Rotational Shifts Role Overview: We are seeking skilled professionals for the role of Associate Team Lead – Patent Illustrations to support our growing operations in Hyderabad and Aurangabad. This position involves managing project execution, supporting team members, ensuring timely delivery of high-quality illustrations, and handling internal coordination. Candidates should have a strong engineering background with proven drawing expertise. Key Responsibilities: Serve as the primary point of contact for all team members, helping resolve doubts and supporting workflow. Stay actively involved in all team activities and maintain visibility into the status and progress of ongoing projects. Guide projects on the floor to ensure accurate execution and timely delivery. Knowledge of engineering drawing methodologies is required to manage team output and quality. Handle internal communications and oversee drawing deliveries to meet deadlines. Motivate and guide the team to consistently meet performance expectations. Set and communicate clear goals and responsibilities to team members. Take full ownership of project outcomes in terms of quality, timelines, and consistency. Be responsible for planning and delivery of all assigned projects. Maintain a working knowledge of patents and patent filing processes (added advantage). Candidate Requirements: B.Tech in Mechanical Engineering (mandatory). 1–5 years of experience in leading a team in patent drawings or related fields. Strong verbal and written communication skills. Knowledge of engineering drawings is preferable. MBA degree would be an added advantage. Work Mode: Work from Office Shift: Rotational Shifts