Role & responsibilities Lead project implementation and oversee end-to-end project delivery. Collaborate with the Design team to obtain comprehensive customer context and understanding of customer requirements. Track project progress against milestones, report status, and flag any potential issues proactively. Manage execution of all implementation steps, including requirement gathering, automation and UAT sign-off. Serve as the primary point of contact for customer interactions, ensuring appropriate stakeholders are involved when needed (e.g., discussions on SFDC, integrations, etc.). Lead all customer conversations during the UAT phase, ensuring the involvement of relevant stakeholders where necessary. Conduct detailed contract and agreement reviews. Lead customer feedback calls, triage issues, seek clarification, and determine next steps for implementing feedback. Assess automation feasibility of customer use-cases in collaboration with Design and Automation Team Train team members before Go-Live and coordinate with internal stakeholders to ensure Go-Live readiness. Act as the primary contact for all customer communication and escalations during the hypercare period. Provide training and onboarding for the new hires. Preferred candidate profile 3-5 years experience in B2B SaaS Product Implementations; Knowledge of software and GenAI If you are a proactive leader with a passion for driving successful project implementations and ensuring seamless customer experiences, we encourage you to apply for this exciting opportunity!

The Role:Our Operations is a diverse team that supports our customers in automating their workflows. The team relies on GenAI tools - both internal and external - to automate customer document review processes. It is a truly first-of-a-kind team in the world where a group of non-engineers are single handedly building and delivering powerful GenAI automations for customers at unprecedented speed and scale.We are looking for highly motivated individuals who are passionate about GenAI, Technology and our mission and can join our team to make significant contributions to help automate our customer workflows.Responsibilities:As a AI/Automation Specialist in a rapidly growing organization, your responsibilities will include:Becoming a Large Language Model Prompting expert - a ChatGPT whisperer.Develop a deep understanding of various customer requirements and use our GenAI platform to automate them.Stay on top of the latest tools and trends in GenAI and act as an internal evangelist.Help to create training materials and processes to increase GenAI platform adoption on the team, such as for, example, a highly structured prompt library.Perform detailed analysis of automation output (such as accuracy reports) to quickly identify trends that allow you to rapidly iterate.Work with Other functional leads within operations teams to constantly move the needle on automation.Need to connect and collaborate extensively with the engineering team based in the US to solve blockers and recommend improvements to the tools.Engage with customers and solicit feedback on the documents processed.You will love this job if you:Thrive in a fast-paced and ever evolving environment.Identify deeply with the work you do and want something more than a boring 9 to 5.Hold ourselves accountable for the output in a minimally supervised environment.Enjoy working in a cross-functional team and collaborate with sales executives, engineers and operations.Are intrigued by GenAI and technology.Enjoy working with a diverse team.Pay attention to detail and are able to perform well in high pressure situations.Preferred Qualifications:A degree from a recognized university.Relevant professional experience (1 - 4 years).Knowledge of GenAI and technologies used in the automation industry.Ownership to independently handle tasks and responsibilities;Ability to understand the business requirements and work alongside stakeholdersStrong interpersonal and communication skillsAbility to work in a collaborative and dynamic environment.Please Email your resumes to hiring@akrossit.comWork Location: In person

Role & responsibilities Job Title: Operations Analyst Location: Bengaluru Job Type: [Full-time] Department: [Implementations] We are looking for a highly motivated professional who is passionate about our mission and can join our team to make significant contributions to help automate contract review. Location: Remote Experience: 1-4 years Responsibilities: As an Operations Analyst in a rapidly growing 100+ member team, your responsibilities will include: Processing documents received from customers and highlighting spans against a customized checklist with an intent to identify legal and business concepts; Performing a quality check on documents which are fully-automated; Identify if automated predictions are accurate; Generate, a large corpus of high quality training data to train machine learning models; Engage with customers and solicit feedback on the documents processed; Assist with customizing checklists and implementing customer feedback; Work closely with the product/tech team on various experiments to improve machine learning models. You will love this job if you: Thrive in a fast-paced and ever evolving environment; Enjoy working in a cross-functional team and collaborate with sales executives, engineers and fellow lawyers; Are intrigued by law and technology; Enjoy working with a diverse team; Pay attention to detail and are able to perform well in high pressure situations; Preferred candidate profile A degree in Law or Finance or commerce from a recognized university; Relevant professional experience (1 - 4 years) at a law firm or in-house or any such organisation; Knowledge of contract review; Ownership to independently handle tasks and responsibilities; Ability to understand the business requirements and work alongside stakeholders Strong interpersonal and communication skills Ability to work in a collaborative and dynamic environment.