5.0 - 10.0 years

4 - 7 Lacs

hyderabad, telangana, india

On-site

Qualifications & Skills Strategic & Business Acumen 5+ years of experience in IT service strategy, digital workplace transformation, or platform modernization initiatives. Proven success managing IT-centric products focused on cloud migration, UCaaS, automation, and service improvement. Ability to translate technical solutions into business outcomes that resonate with both IT and executive leadership. Consultative & Collaboration Skills Exceptional client-facing advisory and communication skills. Ability to lead executive briefings, IT strategy workshops, and value realization planning sessions. Strong cross-functional collaboration skills across sales, delivery, product, and alliance teams. Technology Proficiency Deep knowledge of cloud platforms (AWS, Azure, GCP), UCaaS platforms (Zoom, RingCentral, Webex, Teams Voice). Experience with ITSM and automation platforms (ServiceNow, Moveworks, Aisera). Familiarity with AIOps, predictive analytics, and infrastructure modernization best practices.

Posted 1 week ago

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Associate Director Product Manager S&P Global Market Intelligence

7 - 12 years

9 - 14 Lacs

Hyderabad, Gurugram

Work from Office

The Service Enablement team is responsible for providing products and solutions that enable better and higher quality service delivery across the organization. Their primary focus is on facilitating the successful implementation and integration of these products, ensuring that they align with business needs and enhance the overall user experience. This involves offering comprehensive training and support to users, gathering feedback to drive continuous improvement, and optimizing processes to maximize efficiency. The Impact : Are you looking for an opportunity to advance your career as an innovative enterprise leader? The Platform & Tools team is seeking for an innovative professional who can bring leadership, creativity, and Product Management experience to a global team. Whats in it for you : As a Product Leader, you'll spearhead AI innovations and advance your career in enterprise leadership. You'll engage with cutting-edge technologies and gain valuable product management experience. Contribute to transformative initiatives that redefine the future of service delivery. Responsibilities : In your daily role, you will drive in the innovation, development, implementation, and adoption of product strategies that align with organizational goals. You will evaluate industry-leading technologies, conduct analyses to identify value-driven solutions, and monitor product performance. Your responsibilities will also include mentoring team members, facilitating training, and ensuring timely delivery of high-quality products. By promoting a culture of innovation, you will support the adoption of AI technologies and contribute to the success of the Service Enablement team. Product Leadership & Strategy Define and own the product vision, strategy, and roadmap for Service Enablement products, ensuring alignment with organizational goals and customer needs. Identify opportunities to leverage AI and intelligent workflows to streamline business operations and enhance user productivity. Guide cross-functional teams in delivering impactful and scalable products that meet market demands. AI and Emerging Technology Integration Evaluate and integrate cutting-edge AI capabilities, including large language models (LLMs), autonomous agents, machine learning workflows, and AI-driven decision-making frameworks. Collaborate with AI/ML research and engineering teams to develop innovative features that transform service delivery and support models. Stay updated on trends in AI and productivity platforms to apply relevant technologies. Customer & Market Insight Develop an understanding of user personas and pain points to drive effective product design. Conduct market research and competitive analysis to ensure product differentiation. Analyze product usage data and customer feedback to optimize features and outcomes. Execution & Delivery Support product strategy planning, prioritization, and execution throughout the product lifecycle. Collaborate with enterprise stakeholders to ensure alignment and success. Contribute to product OKRs and continuous improvement through agile practices. Team Leadership Mentor and develop a high-performing team of product managers. Foster a culture of innovation, accountability, and customer-centric thinking within the product organization. Qualifications: Over 7 years of product management experience or similar roles, with a proven track record of success. Experience in leading enterprise platforms and initiatives. Strong understanding of customer and market dynamics within the service enablement discipline. Customer-focused mindset with a history of delivering impactful solutions. Knowledge of AI technologies, including generative AI and intelligent workflow systems. Experience working in agile environments with cross-functional teams. Excellent leadership, communication, and stakeholder management skills. Bachelors or Masters degree in Computer Science, Engineering, Business, or a related field. Willingness to work flexible hours to meet business needs. Preferred Qualifications SAFe Certification. Experience with Service Management platforms such as Service Now, Jira Service Management, Moveworks, Aisera, etc. Familiarity with AI frameworks and tools such as OpenAI, LangChain, or AutoGPT. Proficient in measuring impact with a data-driven approach.

Posted 4 months ago

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