3.0 - 7.0 years

0 Lacs

maharashtra

On-site

A culture of purpose: Where will your BCD M&E career take you As a Group Air Coordinator at BCD Meetings & Events in Mumbai, India, you will play a crucial role in providing expert support for the clients" integrated travel and meetings program (ITM) in the India market. You will be responsible for overseeing group air travel, ensuring compliance with travel policies, and driving strategic direction for the India market. Your role will involve actively reviewing technology and processes to identify opportunities for enhancement and efficiency. Your primary focus will be on providing exceptional customer service to clients and internal stakeholders, resolving issues effectively, and ensuring that SLA and KPI standards are met or exceeded. As part of the integrated travel and meetings team, you will collaborate with experts in the meetings space to drive continuous improvement in the Integrated Travel and Meetings program through technology integration. You will also serve as the central point of contact for meeting planners, facilitating engagement and escalation with the travel team. Key Responsibilities: - Support all travel arrangements for meetings registered in the meeting technology tool - Coordinate travel requests with meeting planners to initiate meeting participant air travel reservations - Produce air analysis forms based on meeting parameters and ensure compliance with client travel/meeting policies - Provide visa analysis to determine visa requirements for participants traveling from origin to destination countries - Capture and maintain accurate point-of-sale data for all reservations - Deliver timely arrival and departure manifest and air meeting cost summaries to meeting planners - Develop, maintain, and enhance standard operating procedures, and provide training to in-country travel teams - Conduct air travel training for local travel operation teams - Support cost containment objectives by referring eligible reservation requests to the travel booking tool - Ensure compliance with client policies and function as the internal subject matter expert on compliance - Collaborate with meetings space experts to review and improve the strategic meetings management program - Perform additional duties and responsibilities as requested - Coordinate reconciliation of all final billing Qualifications: - Diploma and above - Minimum 3 years of experience in Ticketing Reissuance/Issuance on both GDS - Preference for individuals with direct group air management and/or team leader experience - Client-facing experience is essential - Good knowledge of Ticket Issuance/Reissuance on CRS (Amadeus/Galileo) - Experience in handling MICE group ticketing - Strong connections with airlines, both domestic and international - Excellent communication skills, including public speaking and presentations Preferred Skills: - Knowledge of incentive/meeting program elements - Competency in supporting client relationships and maintaining trust and loyalty over time What we offer: - A culture of purpose that values your happiness and career growth - Competitive salary and benefits package To apply for this position, click "apply now" to be considered. About BCD Meetings & Events: BCD Meetings & Events is dedicated to creating experiences that connect organizations with their key stakeholders. With a global presence in over 60 countries and a team of 1,900 passionate individuals, we offer services in event design, brand experience, meetings management, production, content, venue search, and sports travel and hospitality. Learn more at www.bcdme.com. BCD Meetings & Events is a division of BCD Travel Group. Please note that this position is not open to third-party recruiting agencies.,

Posted 1 week ago

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