436 Airline Process Jobs - Page 18

We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at pooja.tiwari@nlbtech.in

Hiring for Multiple Chat/Backend Process in MNC's -: 1)Excellent Coms Fresher - 21 K In Hand 2)Excellent Coms Exp. - 50 K In hand (Gurgaon/Gwal Pahari) Day Shift for Female Comfortable with Rotational Shift and Weeks Off Need Excellent Coms Required Candidate profile Interested candidate contact Send me your resume as soon as possible 9220258914 HR SONU CHAURASIYA

Hiring: Spansh Travel Sales Agents (Immediate Joiners) PPC Calls Salary: 55,000 - 65,000 (based on experience) Rotational Shifts Rotational Offs No Cabs Location: Delhi (Delhi/ Gurgaon/Noida) WhatsApp/ Call 10AM to 9PM Mon-Fri

Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : 78988 22545 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 4.8 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

Roles & responsibility: - Handling inbound and outbound calls, email, and chats Resolving customer queries, complaints, requests efficiently Providing information about products, services, and policies Updating customer records, transactions in database Ensuring accuracy Flexible and adaptable to changing environments Ensure daily & monthly targets are achieved Remain current on all company policies and procedures Following company guidelines and quality standards Maintaining professionalism and ethical conduct Preferred candidate profile :- Graduate 2 Years minimum experience within travel process Voice Email servicing, Queue Management, Ticketing / Schedule changes / Refund / Exchanges in Sabre and Amadeus GDS. Share your resume bhaswati.dutta4@teleperformancedibs.com

Hiring for International Travel and hospitality process for Gurgaon location UG/Graduate with 6months International Exp (preferably Hospitality background//sales/upselling//Customer Service Experience) can apply Max salary is 30k in-hand Required Candidate profile 5 days rotational shifts 2 days Rotational offs Work from office Location- Gurgaon Rounds HR AMCAT OPS If interested call Sakshi 99101 21803 or garima 8860784135

Job Description: Travel Consultant Location: Noida Job Type: Full-time Job Overview: As a Travel Consultant, you will be responsible for managing all aspects of hotel & Flight bookings and accommodations for clients. Your primary focus will be to ensure seamless and efficient operations processes, negotiate favourable rates, and provide exceptional customer service to meet the specific needs of travellers. Duties and responsibilities: Provide exceptional traveller care and customer service to clients. Accurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clients Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA Handle calls & emails simultaneously to deliver a smooth customer experience. Handle end-to-end booking processes, including room reservations, cancellations, and modifications. Utilize booking systems and tools to streamline the operations process. Ensure accuracy of reservation details and provide confirmation to clients in a timely manner. Identify suitable hotels that align with the preferences and policies of clients. Negotiate favourable rates, contract terms, and amenities for accounts. Collaborate with hotels to secure room blocks and ensure availability during peak travel times. Qualifications: Candidate must be fluent in Arabic and English Communication. Graduate. Diploma / Degree in travel & tourism would be added advantage 2-3 years relevant experience in travel domain Build excellent business relationships with customer groups, peers, and seniors Should be team player and manage show alone if required. Knowledge of travel economics and travel technology/ GDS knowledge will be an added advantage. Perks and Benefits: PF/ Insurance/ Free Meal/ Performance Based Incentives

Role & responsibilities Assist customers with technical issues related to AI-powered products and services. Resolve queries promptly email. Guide users through product features and functionalities. Collaborate with cross-functional teams to address complex customer concerns. Monitor and report product malfunctions or recurring issues. Maintain detailed records of customer interactions and feedback. Stay updated on new features and functionalities to inform customers. Provide training and support to junior customer support representatives Preferred candidate profile Education: Graduation . Experience: Minimum 1 year in a Aviation Process BPO industry(mandate). Skill Set: B2 level communication Process Type: Email Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM) Process Operating Hours: 7:00 AM to 12:00 AM Hiring Requirement Overview Position: Associate/Experts Salary Range: 2.40 - 3.20 LPA For more Info - Contact Number - 9450396989 Mail - harpreet.kaur@nlbtech.in

Required * US travel sales ppc * US travel sales meta * Spanish US travel sales * Bilingual Spanish English US travel sales * US travel sales QA * UK travel sales Location:- Gurgaon, Delhi, Noida Drop cv 8383974240

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Key Responsibilities : Assist customers with technical issues related to AI-powered products and services. Resolve queries promptly email. Guide users through product features and functionalities. Collaborate with cross-functional teams to address complex customer concerns. Monitor and report product malfunctions or recurring issues. Maintain detailed records of customer interactions and feedback. Stay updated on new features and functionalities to inform customers. Provide training and support to junior customer support representatives For more Info - Contact Number - 9450396989 Mail - harpreet.kaur@nlbtech.in