436 Airline Process Jobs - Page 15

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO/Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

HIRING FOR TOP INTERNATIONAL BPO'S, CS/SALES SAL UP TO - 2.50 to 6 LPA CTC CANDS CAN APPLY FOR TRAVEL, TELECOM, BANKING, B2B PROFILES VOICE GGN/NOIDA CALL/WHATSAPP SUGANDH 9910813775 KOMAL 9811399344 FAIZA 9811225245 GURPREET 9811395366 Required Candidate profile FINE TO WORK IN 24x7 Shifts UNGERGRAD/GRAD, FRESHER/ EXP ALL CAN APPLY. LOOKING FOR CANDS HAVING GOOD COMMS SKILLS, REFRENCES ARE HIGHLY VALUABLE, SHARE YOUR PROFILE - hr@head-hunters.in Perks and benefits SHIFTS, CABS, INCENTIVES AS PER THE COMPANY REQ.

PRINCIPAL RESPONSIBILITIES: Work on the various front offices client tools as required for the specific queues and provide customer service through calls. Understand customer queries received through calls and act accordingly. Maintain a healthy and clean work environment & adhere to company policies and procedure. Continuous up gradation of process knowledge as required CRITICAL SKILLS REQUIRED Excellent communication skills. Comprehension - Ability to clearly understand the problem statement Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter. Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer. Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs Desired Skills: - Self-Discipline Learning and decision making Patience and action oriented Technical skills: - Basic Working knowledge of Computer & Knowledge of desktop computer system Important notes: -5 days working and any 2 week offs. -Should be flexible in 24*7 shifts. -Should be within Transport Boundary. -IATA certification or Experience in airline ticketing would be an added advantage. -Job location: Airoli Mindspace -WFO -Immediate joiners preferred.

Key Responsibilities: Handle US-based customer inquiries related to flight reservations, bookings, and itinerary planning. Book international flight tickets using GDS systems (Amadeus). Provide accurate fare quotes, manage reservations, and handle changes, cancellations, and reissues. Maximize sales opportunities by upselling additional travel services. Meet and exceed sales targets while maintaining high levels of customer satisfaction. Stay updated with airline policies, fare rules, and industry regulations. Manage end-to-end travel services efficiently for US clients, ensuring accuracy and timeliness. Requirements: Minimum 1-6 years of experience in US flight booking/reservation process. Hands-on experience with GDS systems (Amadeus) is mandatory. Excellent communication and sales skills. Strong knowledge of international travel routes, fares, and ticketing processes. Willingness to work in Night Shifts (US Process). Customer-oriented attitude with a professional and confident approach. Job Details: Process: US Travel Sales (Night Shift) Work Days: 5 Days Working Week Offs: Rotational (2 Week Offs) Meal: Complimentary One-Time Meal Provided Transport: Both Side Cab Facility Provided Location: Viman Nagar Salary: [Insert Salary Range if applicable] + Incentives Why Join Us? Work with a reputed and growing travel brand Attractive incentive structure Supportive work environment with career growth opportunities Perks like meal and cab facility

Hiring for US / UK Travel Sales / Cruise Booking/Airline PPC /Quality Analyst 2 Year Experience in Travel industry ( Voice Process ) Location- Delhi Gurugram Excellent Communication Skills Drop Your CV 7011890554

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO/Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responsibilities: * Manage travel requests from start to finish using Amadeus & IATA standards. * Provide exceptional customer service throughout the process. * Book air tickets with airlines via GDS system.

Greetings from Sutherland!!! We are hiring for international Airline (Travel) process Domain - Interline profile and Fare Audit profile. Location - Airoli (Navi Mumbai) Work Mode - Work from Office Designation - Sr. Associate / Lead Associate Minimum 4-5 Years of Experience is required Immediate joiners preferred Roles and Responsibilities: For Interline Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Evaluation and Initiation of 3rd Rejections cases Experience on SPA and Source Code Error Clearing Quality check of tickets Bills receivables and Payable Roles and Responsibilities: For Sales PRA Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Sales Processing Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Having experience of Refund Processing Having experience of Sales Exception (Interface / Proration) resolutions Having experience of SLA Deliverables Analysis of Sales data, Quality & checklist IATA qualified Roles and Responsibilities : FOR FARE AUDIT Knowledge on Fare Audit Fare Calculation Audit of the published and unpublished fare. Sales, Exchanged and Refunded tickets Evaluating the violation in fares, taxes collection. Raising ADM- Agency Debit Memo for under-collection Desired Candidate Profile Should have minimum 3-5 years of experience in Travel (Interline) process. Minimum Graduate. IATA - Can be added advantage. Should be well versed with MS Office. Should have knowledge about GDS tools. NOTE : Apply only if you have similar process knowledge. We are only hiring for MUMBAI location. Kindly call on 7304353583 or mail your CV on luvella.silveira@sutherlandglobal.com

Title: Customer Service Associate We are seeking a dedicated and customer-focused individual to join our prestigious Client's Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for our Client's Airline Gold and Platinum customers, handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts. Key Responsibilities: Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries. Provide accurate and timely information regarding flight schedules, fares, and policies. Resolve customer complaints and provide appropriate solutions within set timelines. Maintain a high level of professionalism and empathy with customers at all times. Document all interactions clearly and accurately in the system. Escalate complex issues to senior support or supervisors as needed. Required Skills: Excellent communication skills in English Strong listening and problem-solving skills. Ability to remain calm and handle high-stress Willingness to work in shifts, including weekends and holidays Computer Skills: Proficient in using MS Office applications (Word, Excel, Outlook) Ability to work with CRM tools, ticketing systems, and call centre software Comfortable with data entry and managing online booking/reservation platforms

Required * US travel sales ppc * US travel sales meta * Spanish US travel sales * Bilingual Spanish English US travel sales * US travel QA * UK travel sales Location:- Gurgaon, Delhi, Noida Drop cv 9931176310

Group Manager - Process Training 1. Lead, train, evaluate new hires in the system 2. Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis 3. Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs 4. Interact with client on weekly basis 5. Manage content on the Learning Management System and create training SOPs 6. Identify process gaps and fix them through process changes, refresher trainings, etc. 7. Optimize training processes for efficiency and analyze training effectiveness 8. Plan and implement training programs that will prepare employees for the next level in the domain 9. Implement training KPIs, prepare and present reports on the same 10. Storyboard and prepare learning materials for programs 11. Coach and provide feedback to trainees on their performance in class and on shop floor 12. Create new training content and update existing content to support new hires and existing staff on the floor 13. Class records to be maintained and reports/dashboards to be published to leadership on regular basis 14. Research new training methods and implement them Qualifications 1. Sound knowledge of travel domain Reservation and Ticketing, Customer Relations; someone who has full exposure to the airline and travel agency world 2. Overall travel experience of more than 12 years with experience in different domains like Guest Relations, Ticketing 3. Classroom training experience with coaching and feedback of more than 6 years in reservation and ticketing 4. Should have used new age training methodologies to train batches and be aware of various training approaches 5. Should have new hire training experience with adequate coaching and feedback opportunities 6. Ability to conduct TNA/TNI and draw up relevant training plan and training content 7. Good people management and organizational skills 8. Good knowledge of MS Office – PowerPoint, Excel and Word 9. Excellent communication skills 10. Should be able to work on multiple projects at the same time and plan and prioritize tasks 11. Should be able to work in shifts if required by the Operating teams or Clients 12. Should have completed graduation or a similar degree

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO/Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring experienced US Travel Sales agents with expertise in PPC/Meta calls for flight bookings and US/UK holiday packages — send your CV via WhatsApp or call HR Fatima at 7207067486

Need English Senior Quality Analyst. 1+ yr of PPC Travel experience mandatory Night and Evening shift. Salary up to 45K cabs +meal 5.5 days working Call Or whatsapp your cv +918864946771 Required Candidate profile Excellent communication skills in english immediate joiners or max 10 days only travel background voice process call 8864946771 Perks and benefits both sided cabs meals

Sales executives •Salary - upto 30k •Experience: Minimum 1 year of experience in US shift •Exprience Required in Sales only •Required Excellent comms skill in English Share cv on Whatsapp = 6367194878

Sales executives •Salary - upto 30k •Experience: Minimum 1 year of experience in US shift •Exprience Required in Sales only •Required Excellent comms skill in English Share cv on Whatsapp = 6367194878

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hello Candidates , Greetings of the day Hungry Bird IT Consulting Services!! We are currently hiring for Air Ticketing Executive for our client. Location: Hyderabad. Experience: 1 to 4 Yrs We are seeking a motivated and detail-oriented Air Ticketing Executive to join our growing team. This is an entry-level opportunity ideal for individuals passionate about aviation and eager to build a career in the travel and tourism industry. You'll play a key role in managing airline ticket reservations, ensuring accurate issuance, and delivering exceptional customer service for our travel packages. Job Responsibilities: Process airline bookings accurately and efficiently using GDS platforms (e.g., Amadeus, Sabre, Galileo). Issue and reissue airline tickets , handle cancellations, and process refunds in compliance with airline policies. Provide accurate, up-to-date information to clients regarding flight schedules, fare rules, and travel requirements. Assist customers with booking inquiries and resolve ticketing issues quickly and professionally. Maintain precise records of all ticketing transactions and related documentation. Stay informed on the latest airline fare structures, ticketing procedures, and travel advisories. Assist in handling customer complaints and queries related to air travel and ticketing. Collaborate with the tours and operations team to ensure seamless travel arrangements. Qualifications: High school diploma or equivalent; a degree or diploma in travel and tourism is a plus. IATA certification in air reservation, ticketing & reporting Basic computer literacy and proficiency in Microsoft Office Suite. Excellent communication and customer service skills. Strong attention to detail and accuracy. Ability to work in a fast-paced environment. Willingness to learn and adapt to new technologies and airline policies. Interested candidates can share their CV to shreya@hungrybird.in / 9701432176 Please furnish the below-mentioned details that would help us expedite the process. PLEASE MENTION THE RELEVANT POSITION IN THE SUBJECT LINE OF THE EMAIL. Example: KRISHNA, HR MANAGER, 7 YEARS, 20 DAYS NOTICE Name: Position applying for: Total experience: Notice period: Current Salary: Expected Salary: Thanks and Regards Shreya shreya@hungrybird.in 9701432176

Requirements: > Should have Travel (Air) experience preferred > Operations (SLA management , shrinkage, productivity, attrition, handling escalations, team handling experience, Should be familiar with all the operational basic calculations) > Should be a Team leader / Assistant Manager on paper > Should have handled a team of 15-25 > Excellent communication skills > International voice experience is mandatory > Graduates only > Contact center experience > should have worked on - Sabre, Amadeus,GDS > Immediate joiner preferred (15- 45 days should also work)Role & responsibilities

Requirements: > Should have Travel (Air) experience preferred > Operations (SLA management , shrinkage, productivity, attrition, handling escalations, team handling experience, Should be familiar with all the operational basic calculations) > Should be a Team leader / Assistant Manager on paper > Should have handled a team of 15-25 > Excellent communication skills > International voice experience is mandatory > Graduates only > Contact center experience > should have worked on - Sabre, Amadeus,GDS > Immediate joiner preferred (15- 45 days should also work)

Hii all, Urgent hiring for US travel customer support voice process Exp.. min... 1 yr in customer support from travel industry voice process Location:- Gurgaon night shift cab & meal provided 5 days working salary upto:-35k + incentives 9931176310 Required Candidate profile looking for immediate joiner

Hiring for Air India Freshers - 22.5 K In Hand + 3000 TA Exp. - 32 K In Hand 5 Days Working Free GDS/Amadeous Course Day Shifts for Female Any Experience can be hired Both Side Cabs Night allowance Virtual Interviews HR Rohit - 9870308784 Required Candidate profile Required Candidate profile - Graduation Mandatory - Fluent English - Open to relocate - GDS Knowledge Preferred

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Min 2 years exp on paper as a TL ppc calls exp only flight bookings target based. no cabs immediate joiners only call Ramya 8864946771 whatsapp - 8864946771 Required Candidate profile No Freshers. Only People from USA Travel Process Perks and benefits Team Incentives 5.5 Days working

If interested, you can apply here or share your CV over WhatsApp with Prerna Dewan on 08076179839. Date of joining- June’25 Please apply only if you have excellent communication skills. ABOUT PRAXIS SERVICES Join the Leader and Domain Expert in Customer Service South Asia Praxis is a leading Business Process Management company that services premium customers for a leading full-service luxury airline in India. Praxis also specializes in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain expert in Revenue Management, on line Sales and Distribution, CRM, Database Marketing and Sales lead management for hotels. More than 23,000 rooms are transacted at its state-of-the-art global delivery centre in Gurgaon, National Capital region (NCR), New Delhi. JOB DESCRIPTION FOR SERVICE EXPERT Make the move from a Job to a Career. Learn Airlines intricate standard operating processes and superior customer service skills to embark a career in airlines. If you are a motivated team player with strong customer service attitude that drives customer satisfaction, then we have the perfect role for you! We are hiring Customer Service Experts for our Airline client. *EXCELLENT COMMUNICATION SKILLS* *VOICE PROCESS* Industry Worked in: Aviation, Hospitality, Travel, OTA, BPO Location: Gurgaon Job Requirement: *Excellent communication Skills in English is a pre-requisite *Ability to communicate effectively with customers on either a call or email or chat or a combination *Confident, Energetic & Assertive while conversing *Good working knowledge of MS Office (Word, Excel, Outlook) *GDS Hands on experience in Amadeus or Galileo will be an added advantage *Ability to handle complex situations *Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements *Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA or in a BPO, will be helpful Education: - Graduation in any stream, Hotel Management / Aviation Diploma Holders etc. Why join Praxis? Great work life balance. 9 Hours a day, 5 days a week. Get paid on pro-rata for those wishing to work additional day or hour(s) in the day. Salary & Perks Best in the business. Besides, performance incentives, night allowance makes the total cost to company hugely appealing. Learning & Growth Performance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business. As Supervisor become eligible for Praxis TAM - Training for Assistant Manager, companys powerful and rewarding Management Training Program. Work Hours: Rotational - 24 X7 operations - 08:00 A.M. 05:00 P.M. - 11:00 A.M. 08:00 P.M. - 02:00 P.M. 11:00 P.M. - 11:00 P.M. 08:00 A.M. (For Male members only) Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieu Location: Vatika Business Park, Sohna Road, Gurgaon