Counselling Psychologist : Nagpur/Baroda/Chennai : 2- 3 Years of Experience Client is a leading Employee Assistance Program (EAP) service provider based in Bangalore.Providing EAP services to corporate clients and serving lives in the country, Services include crisis management, onsite counselor visits, peer support groups, and various wellness programs. Job Location: This is a remote role, current openings are for Gurugram, Mumbai and Bangalore,. We are looking for someone with:- Interest, energy, passion in the area mental health and well being- Must be trained and certified in counseling- Highly proficient in the delivery of awareness and activity-based sessions- Comfortable in handling groups sessions/ peer support groups/webinars/onsite group activities- In-depth understanding of Cognitive Behavioral Therapy (CBT) / other therapy modalities and Mindfulness concepts- Sincere interest in working in a small team environment, and taking complete ownership of the program Candidate qualification:- Post Graduate Degree in Counseling/ Clinical Psychology- Minimum years of experience; 3 Years Experience- Relevant certification in Behavioural modification and CBT .- Strong people skills, problem solving skills and organizational abilities- Excellent communication skills, written and verbal, across all organizational levels- High energy candidate who has the passion to be part of an innovative and growing organization Roles and Responsibilities :•Provide counselling at client sites. You would be based in the site location and would be providing counselling support, conducting training and workshops. You may also have to travel in and around the state if needed.•Maintain regular, detailed reports of counselling sessions and other activities conducted on our software•Conduct awareness and sensitization at client sites. Content and training would be provided by 1to1•Engage in interest driven short term assignments – including research projects, special counselling interventions, innovations (based on observations of trends and issues specific to the location)•Excellent Communication skills – English, Hindi and local language (as per location) - written as well as spoken•Good content knowledge (verbal and written communication, time management, conflict management and other training modules)•Willingness to get trained on talk topics, even on short notice.
Counselling Psychologist : Ahmedabad : 5-10 Years of Experience We are looking for counsellors who can relocate to Ahmedabad, full time role onsite role, 5 to 10 yrs experience. Candidate qualification: - Post Graduate Degree in Counseling/ Clinical Psychology - Minimum years of experience; 5 Years Experience - Relevant certification in Behavioural modification and CBT . - Strong people skills, problem solving skills and organizational abilities - Excellent communication skills, written and verbal, across all organizational levels - High energy candidate who has the passion to be part of an innovative and growing organization We are looking for someone with: - Interest, energy, passion in the area mental health and well being - Must be trained and certified in counseling - Highly proficient in the delivery of awareness and activity-based sessions - Comfortable in handling groups sessions/ peer support groups/webinars/onsite group activities - In-depth understanding of Cognitive Behavioral Therapy (CBT) / other therapy modalities and Mindfulness concepts - Sincere interest in working in a small team environment, and taking complete ownership of the program Roles and Responsibilities : •Provide counselling at client sites. You would be based in the site location and would be providing counselling support, conducting training and workshops. You may also have to travel in and around the state if needed. •Maintain regular, detailed reports of counselling sessions and other activities conducted on our software •Conduct awareness and sensitization at client sites. Content and training would be provided by 1to1 •Engage in interest driven short term assignments – including research projects, special counselling interventions, innovations (based on observations of trends and issues specific to the location) •Excellent Communication skills – English, Hindi and local language (as per location) - written as well as spoken •Good content knowledge (verbal and written communication, time management, conflict management and other training modules) •Willingness to get trained on talk topics, even on short notice. Show more Show less
Position: AVP - Customer Success : Enterprise (Strategic Account) - Mumbai Department : Customer Success Reports To : Chief of Customer Success Location : Mumbai Job Type : Full-time Experience : 12+ years in Customer Success - Managing experience of Enterprise Accounts management Job Purpose We are seeking a seasoned and strategic AVP - Customer Success : Enterprise to lead the Customer Success function for our high-value strategic accounts. This role will focus on developing deep relationships with enterprise customers, ensuring customer satisfaction, maximizing product value, driving adoption, and growing account revenue through renewals and expansion opportunities. You will lead a team of senior Customer Success Managers (CSMs) and collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure that our largest customers derive maximum value from our solutions. Key Responsibilities 1. Strategic Leadership: · Own and grow relationships with large enterprise clients, acting as a trusted advisor to HR, CHROs, and well-being champions.. · Define and track KPIs and success metrics for customer health, satisfaction, retention, and expansion. 2. Customer Relationship Management: · Drive customer retention, satisfaction, and account expansion through exceptional engagement and value delivery. · Act as executive sponsor and escalation point for key accounts. · Establish trusted advisor relationships with C-level stakeholders at enterprise clients. 3. Account Management: · Oversee a portfolio of high-value customers and ensure successful onboarding, adoption, and renewal. · Identify growth opportunities within accounts and partner with Sales for upselling and cross-selling. 4. Team Leadership & Development: · Build, lead, and mentor a high-performing team of senior CSMs. · Foster a culture of ownership, proactivity, and customer-centricity. 5. Cross-Functional Collaboration: · Collaborate with Clinical, Product, Tech, and Marketing teams to ensure seamless delivery of customized programs.. · Provide customer insights and feedback to influence product roadmap and strategy 6. Operational Excellence · Create and optimize account playbooks, success frameworks, and internal processes to improve scalability and consistency. · Ensure compliance with internal and client-specific data privacy and confidentiality norms. Qualifications : - Postgraduate / MBA or equivalent advanced degree preferred 12+ years of experience in customer success, enterprise account management, or a related field. At least 5+ years of experience managing teams and working with enterprise-level accounts. Experience in well-being, healthcare, HR tech, SaaS, or professional services is highly desirable. Knowledge, Skills & Abilities (KSAs) Knowledge (What the person should know) · Deep understanding of corporate well-being, employee assistance programs (EAP), and HR strategies. · Familiarity with B2B enterprise account management in a consultative, service-based, or SaaS environment. · Knowledge of customer success methodologies, program lifecycle management, and impact reporting. · Awareness of Indian workplace mental health trends, regulations, and DEI initiatives is a plus. Skills (What the person should be able to do) · Strategic Communication: Exceptional ability to present to and influence senior HR and business leaders. · Data Storytelling: Competency in using analytics and dashboards to communicate program effectiveness. · Account Planning & Program Design: Skilled in co-creating program strategies that align with organizational goals. · People Leadership: Experience building and managing customer-facing teams across regions. · Negotiation & Conflict Management: Ability to navigate tough conversations and align expectations. Abilities (Capacity to perform based on attributes) · Ability to build long-term strategic partnerships and navigate complex enterprise ecosystems. · Empathy-driven leadership with a customer-centric mindset, especially in the context of emotional well-being. · Resilience under pressure; able to lead teams through ambiguity and growth. · Capability to balance commercial and mission-driven objectives effectively. · Strong organizational and project management ability, with attention to detail. Key Performance Indicators (KPIs) · Client Retention Rate (Value and Count) · Billing and Collection · Program Utilization & Engagement Metrics · Customer Satisfaction · Upsell and expansion revenue · Work Environment Hybrid Work Model Travel as needed for client meetings or industry events Show more Show less
Position: Executive Assistance - CEO Reports To: CEO Location: Bangalore We Work TIN Factory Hybrid : 4 Days / Week in Office Job Type: Full-time Experience: 2 - 3 years in Managing the Executive Office Key Responsibilities · Scheduling and Calendar Management: Managing the executive's calendar, scheduling meetings, and coordinating travel arrangements. · Communication: Handling phone calls, emails, and correspondence on behalf of the executive. · Administrative Support: Preparing reports, presentations, and other documents, organizing files, and managing office supplies. · Meeting Coordination: Setting up and coordinating meetings, preparing agendas, and taking minutes. · Travel Arrangements: Making travel bookings, including flights, hotels, and ground transportation. · Information Management: Maintaining and updating databases, and ensuring accurate and timely information flow. · Confidentiality: Handling sensitive information with discretion and maintaining confidentiality. Qualifications: - · Graduate / Post Graduate Degree. · Minimum of 2 years of experience. · Proficient in English · Proficient in Hindi · Knowledge of North Indian Cities · Preference to North India Person CTC - 3 Lacs Per Annum
We're Hiring Wellness Coaches Onsite in Hyderabad! Are you passionate about mental well-being and helping others thrive We are looking for Wellness Coaches (Consultants) to join our team in Hyderabad!. If you have expertise in counseling, coaching, or holistic wellness, we'd love to hear from you! Location: Hyderabad (Consultant Role) Minimum of 2 years of experience required No of Positions : 10 Job Responsibilities: 1:1 Wellness sessions (Face to Face counseling sessions) Workshop style training including psycho-educational components and experiential learning through reflective practices, skills practice, and group discussions. Design/Deliver Talks and Workshops at client site Help in developing user-friendly content Group Wellness activities - Including, but not limited to, peer group support sessions, team bonding sessions Excellent Communication skills- English and Hindi Know how to manage tech portals for documentation purposes Comfortable with webinars being webinar ready. Willingness to get trained on topics for talks, even on short notice Requirements: - Wellness Counsellor/Coach should hold a minimum degree of master's in psychology from UGC recognized institute and should have practical experience of counseling services. They also should be comfortable in working in rotational shift (24 by 7) Must have excellent written and spoken communication skills in English & Hindi. Fluency in other Indian languages will be a plus point Must be fluent with technology for counselling delivery, documentation, and helping enhance our e-resources Must be comfortable with public speaking, designing and conducting workshops Must be keen to work with adult working populations including senior corporate employees across a range of issues Comfortable with CBT, Rogerian, Psychodynamic models Has the capacity to work with clients who may be suicidal/high risk/ distressed Has taken supervision for previous counseling work Type of Role:- 1.Full Time with 6 months probationary period 2.24X7 operational, timing will be discussed, rotational basis, including weekends and all public holidays, five days a week model. This includes evening and night shifts; travel provided for night shifts. 3.Work from office CTC : Upto CTC 40 k per month,
The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. You should be focused and have strong communication skills. It is important that you are able to think critically when making plans and have a demonstrated ability to execute a particular strategy. Responsibilities Identify partnership opportunities Develop new relationships in an effort to grow business and help the company expand Maintain existing business Think critically when planning to assure project success Qualifications Bachelor's degree or equivalent experience 3 - 4 years" prior industry-related business development experience Strong communication and interpersonal skills Proven knowledge and execution of successful development strategies Focused and goal-oriented,
As a Business Development Intern at our company, you will play a vital role in various aspects of sales and marketing. Your primary responsibilities will include creating compelling presentations and reports using MS Excel and MS PowerPoint. You will also collaborate with the sales team to generate leads, close deals, and participate in fieldwork by meeting with companies and decision-makers. It will be crucial for you to maintain accurate records of all sales and marketing activities while providing administrative support to ensure seamless operations. We are looking for candidates who are available full-time for on-field or in-office internships with a duration of 6 months. Ideal applicants should possess skills and interests in sales, business development, and negotiation. This internship opportunity is open to students pursuing a graduation degree in BTech, BBA, or MBA, and it will require you to demonstrate proficiency in customer handling and business development. Strong skills in MS Excel and PowerPoint, along with effective time management and excellent English communication abilities, are essential for success in this role. Additionally, you should be diligent in providing updates and following up on tasks promptly. Please note the following important information: - The potential for a Pre-Placement Offer (PPO) will be based on your performance during the internship period. The decision to offer a PPO will hinge on how well you meet the assigned targets. - The salary package for candidates who receive a PPO will be 6 Lakh per annum. - The internship tenure is fixed at 6 months. - During the internship, you will receive a fixed stipend ranging from 10,000 to 12,500 per month. - You will also be entitled to a travel allowance of 300 per day for 5 meetings or 150 for 2-3 meetings. If you are enthusiastic about gaining hands-on experience in business development and sales, and you meet the aforementioned criteria, we encourage you to apply for this internship opportunity.,
Position: Regional Lead Customer Success B2B - Delhi Department : Customer Success Reports To : National Head Location : Delhi Job Type : Full-time Experience : 12+ years in Customer Success - Managing experience of B2B Accounts management Job Purpose We are seeking a seasoned and strategic AVP - Customer Success : Enterprise to lead the Customer Success function for our high-value strategic accounts. This role will focus on developing deep relationships with enterprise customers, ensuring customer satisfaction, maximizing product value, driving adoption, and growing account revenue through renewals and expansion opportunities. You will lead a team of senior Customer Success Managers (CSMs) and collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure that our largest customers derive maximum value from our solutions. Key Responsibilities 1. Strategic Leadership: · Own and grow relationships with large enterprise clients, acting as a trusted advisor to HR, CHROs, and well-being champions.. · Define and track KPIs and success metrics for customer health, satisfaction, retention, and expansion. 2. Customer Relationship Management: · Drive customer retention, satisfaction, and account expansion through exceptional engagement and value delivery. · Act as executive sponsor and escalation point for key accounts. · Establish trusted advisor relationships with C-level stakeholders at enterprise clients. 3. Account Management: · Oversee a portfolio of high-value customers and ensure successful onboarding, adoption, and renewal. · Identify growth opportunities within accounts and partner with Sales for upselling and cross-selling. 4. Team Leadership & Development: · Build, lead, and mentor a high-performing team of senior CSMs. · Foster a culture of ownership, proactivity, and customer-centricity. 5. Cross-Functional Collaboration: · Collaborate with Clinical, Product, Tech, and Marketing teams to ensure seamless delivery of customized programs.. · Provide customer insights and feedback to influence product roadmap and strategy 6. Operational Excellence · Create and optimize account playbooks, success frameworks, and internal processes to improve scalability and consistency. · Ensure compliance with internal and client-specific data privacy and confidentiality norms. Qualifications : Postgraduate / MBA or equivalent advanced degree preferred 12+ years of experience in customer success, enterprise account management, or a related field. At least 5+ years of experience managing teams and working with enterprise-level accounts. Experience in well-being, healthcare, HR tech, SaaS, or professional services is highly desirable. Knowledge, Skills & Abilities (KSAs) Knowledge (What the person should know) · Deep understanding of corporate well-being, employee assistance programs (EAP), and HR strategies. · Familiarity with B2B enterprise account management in a consultative, service-based, or SaaS environment. · Knowledge of customer success methodologies, program lifecycle management, and impact reporting. · Awareness of Indian workplace mental health trends, regulations, and DEI initiatives is a plus. Skills (What the person should be able to do) · Strategic Communication: Exceptional ability to present to and influence senior HR and business leaders. · Data Storytelling: Competency in using analytics and dashboards to communicate program effectiveness. · Account Planning & Program Design: Skilled in co-creating program strategies that align with organizational goals. · People Leadership: Experience building and managing customer-facing teams across regions. · Negotiation & Conflict Management: Ability to navigate tough conversations and align expectations. Abilities (Capacity to perform based on attributes) · Ability to build long-term strategic partnerships and navigate complex enterprise ecosystems. · Empathy-driven leadership with a customer-centric mindset, especially in the context of emotional well-being. · Resilience under pressure; able to lead teams through ambiguity and growth. · Capability to balance commercial and mission-driven objectives effectively. · Strong organizational and project management ability, with attention to detail. Key Performance Indicators (KPIs) · Client Retention Rate (Value and Count) · Billing and Collection · Program Utilization & Engagement Metrics · Customer Satisfaction · Upsell and expansion revenue Work Environment Hybrid Work Model Travel as needed for client meetings or industry events
Position: Regional Lead Customer Success B2B - Delhi - NCR Department : Customer Success Reports To : National Head Location : Delhi/ NCR Job Type : Full-time Experience : 12+ years in Customer Success - Managing experience of B2B Accounts management Job Purpose We are seeking a seasoned and strategic AVP - Customer Success : Enterprise to lead the Customer Success function for our high-value strategic accounts. This role will focus on developing deep relationships with enterprise customers, ensuring customer satisfaction, maximizing product value, driving adoption, and growing account revenue through renewals and expansion opportunities. You will lead a team of senior Customer Success Managers (CSMs) and collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure that our largest customers derive maximum value from our solutions. Key Responsibilities 1. Strategic Leadership: · Own and grow relationships with large enterprise clients, acting as a trusted advisor to HR, CHROs, and well-being champions.. · Define and track KPIs and success metrics for customer health, satisfaction, retention, and expansion. 2. Customer Relationship Management: · Drive customer retention, satisfaction, and account expansion through exceptional engagement and value delivery. · Act as executive sponsor and escalation point for key accounts. · Establish trusted advisor relationships with C-level stakeholders at enterprise clients. 3. Account Management: · Oversee a portfolio of high-value customers and ensure successful onboarding, adoption, and renewal. · Identify growth opportunities within accounts and partner with Sales for upselling and cross-selling. 4. Team Leadership & Development: · Build, lead, and mentor a high-performing team of senior CSMs. · Foster a culture of ownership, proactivity, and customer-centricity. 5. Cross-Functional Collaboration: · Collaborate with Clinical, Product, Tech, and Marketing teams to ensure seamless delivery of customized programs.. · Provide customer insights and feedback to influence product roadmap and strategy 6. Operational Excellence · Create and optimize account playbooks, success frameworks, and internal processes to improve scalability and consistency. · Ensure compliance with internal and client-specific data privacy and confidentiality norms. Qualifications : Postgraduate / MBA or equivalent advanced degree preferred 12+ years of experience in customer success, enterprise account management, or a related field. At least 5+ years of experience managing teams and working with enterprise-level accounts. Experience in well-being, healthcare, HR tech, SaaS, or professional services is highly desirable. Knowledge, Skills & Abilities (KSAs) Knowledge (What the person should know) · Deep understanding of corporate well-being, employee assistance programs (EAP), and HR strategies. · Familiarity with B2B enterprise account management in a consultative, service-based, or SaaS environment. · Knowledge of customer success methodologies, program lifecycle management, and impact reporting. · Awareness of Indian workplace mental health trends, regulations, and DEI initiatives is a plus. Skills (What the person should be able to do) · Strategic Communication: Exceptional ability to present to and influence senior HR and business leaders. · Data Storytelling: Competency in using analytics and dashboards to communicate program effectiveness. · Account Planning & Program Design: Skilled in co-creating program strategies that align with organizational goals. · People Leadership: Experience building and managing customer-facing teams across regions. · Negotiation & Conflict Management: Ability to navigate tough conversations and align expectations. Abilities (Capacity to perform based on attributes) · Ability to build long-term strategic partnerships and navigate complex enterprise ecosystems. · Empathy-driven leadership with a customer-centric mindset, especially in the context of emotional well-being. · Resilience under pressure; able to lead teams through ambiguity and growth. · Capability to balance commercial and mission-driven objectives effectively. · Strong organizational and project management ability, with attention to detail. Key Performance Indicators (KPIs) · Client Retention Rate (Value and Count) · Billing and Collection · Program Utilization & Engagement Metrics · Customer Satisfaction · Upsell and expansion revenue Work Environment Hybrid Work Model Travel as needed for client meetings or industry events
Position: Regional Lead Customer Success B2B - Delhi Department: Customer Success Reports To: National Head Location: Delhi Job Type: Full-time Experience: 12+ years in Customer Success - Managing experience of B2B Accounts management Job Purpose We are seeking a seasoned and strategic AVP - Customer Success : Enterprise to lead the Customer Success function for our high-value strategic accounts. This role will focus on developing deep relationships with enterprise customers, ensuring customer satisfaction, maximizing product value, driving adoption, and growing account revenue through renewals and expansion opportunities. You will lead a team of senior Customer Success Managers (CSMs) and collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure that our largest customers derive maximum value from our solutions. Key Responsibilities 1. Strategic Leadership: · Own and grow relationships with large enterprise clients, acting as a trusted advisor to HR, CHROs, and well-being champions.. · Define and track KPIs and success metrics for customer health, satisfaction, retention, and expansion. 2. Customer Relationship Management: · Drive customer retention, satisfaction, and account expansion through exceptional engagement and value delivery. · Act as executive sponsor and escalation point for key accounts. · Establish trusted advisor relationships with C-level stakeholders at enterprise clients. 3. Account Management: · Oversee a portfolio of high-value customers and ensure successful onboarding, adoption, and renewal. · Identify growth opportunities within accounts and partner with Sales for upselling and cross-selling. 4. Team Leadership & Development: · Build, lead, and mentor a high-performing team of senior CSMs. · Foster a culture of ownership, proactivity, and customer-centricity. 5. Cross-Functional Collaboration: · Collaborate with Clinical, Product, Tech, and Marketing teams to ensure seamless delivery of customized programs.. · Provide customer insights and feedback to influence product roadmap and strategy 6. Operational Excellence · Create and optimize account playbooks, success frameworks, and internal processes to improve scalability and consistency. · Ensure compliance with internal and client-specific data privacy and confidentiality norms. Qualifications: Postgraduate / MBA or equivalent advanced degree preferred 12+ years of experience in customer success, enterprise account management, or a related field. At least 5+ years of experience managing teams and working with enterprise-level accounts. Experience in well-being, healthcare, HR tech, SaaS, or professional services is highly desirable. Knowledge, Skills & Abilities (KSAs) Knowledge (What the person should know) · Deep understanding of corporate well-being, employee assistance programs (EAP), and HR strategies. · Familiarity with B2B enterprise account management in a consultative, service-based, or SaaS environment. · Knowledge of customer success methodologies, program lifecycle management, and impact reporting. · Awareness of Indian workplace mental health trends, regulations, and DEI initiatives is a plus. Skills (What the person should be able to do) · Strategic Communication: Exceptional ability to present to and influence senior HR and business leaders. · Data Storytelling: Competency in using analytics and dashboards to communicate program effectiveness. · Account Planning & Program Design: Skilled in co-creating program strategies that align with organizational goals. · People Leadership: Experience building and managing customer-facing teams across regions. · Negotiation & Conflict Management: Ability to navigate tough conversations and align expectations. Abilities (Capacity to perform based on attributes) · Ability to build long-term strategic partnerships and navigate complex enterprise ecosystems. · Empathy-driven leadership with a customer-centric mindset, especially in the context of emotional well-being. · Resilience under pressure; able to lead teams through ambiguity and growth. · Capability to balance commercial and mission-driven objectives effectively. · Strong organizational and project management ability, with attention to detail. Key Performance Indicators (KPIs) · Client Retention Rate (Value and Count) · Billing and Collection · Program Utilization & Engagement Metrics · Customer Satisfaction · Upsell and expansion revenue Work Environment Hybrid Work Model Travel as needed for client meetings or industry events CTC Range : upto 20 LPA including Variable component