The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Responsibilities Work cross functionally within the company to communicate with all stakeholders in customers' success Create and maintain relationships with customers to better understand and achieve their needs Make visits to our customers to identify opportunities for growth within our platform Manage all reporting about the health of customers' accounts Qualifications Previous account management experience Articulate and well accustomed to a client facing role Willingness and ability to travel
Role Overview: As a candidate for this role, your main responsibility will be to identify the needs of new and current customers effectively to support their success in using our product. You will achieve this by establishing strong communication with clients and internal team members to address and resolve any potential issues customers might encounter. Key Responsibilities: - Collaborate across different departments within the company to engage with all stakeholders involved in customers" success - Establish and nurture relationships with customers to comprehend and fulfill their requirements - Conduct visits to customers to discover opportunities for expansion on our platform - Handle all reporting concerning the status of customers" accounts Qualifications: - Prior experience in account management - Effective communication skills and comfortable in a client-facing position - Willingness and capability to travel for customer visits,