In this role, you will be responsible for transforming sales operations into a future-ready and digital B2B revenue engine. Working with a team, you will assess, design, build, and implement best practices related to processes, organization, and technology for collaborative sales and support roles. Your duties will include generating leads/opportunities through calls, emails, social media, scheduling meetings, conducting surveys, identifying event participants, and promoting product awareness on behalf of sales and marketing teams. You will need to identify and assess complex problems within your area of responsibility and develop solutions based on a deep understanding of organizational objectives. This role involves setting strategic direction, establishing near-term goals, and interacting with senior management levels to negotiate or influence significant matters. You will have the autonomy to make decisions and define approaches for critical assignments, with the potential to impact areas beyond your immediate responsibilities. As a Digital Inside Sales Senior Manager/Delivery Lead/VP, you will oversee a team of 350 FTEs in a global setting, with a focus on digital inside sales, inbound/outbound calling, and sales process management. Experience in international voice sales, contact center operations, customer support, and digital marketing domains is desirable. Your responsibilities will include handling client and agency relationships, demonstrating financial acumen, developing processes, and managing stakeholders effectively. Please note that this position may require you to work in rotational shifts. Qualifications: - Any Graduation - Experience in inside sales, voice processes, and international voice sales - Proficiency in digital marketing, tech inside sales, and lead generation - Strong delivery operations experience - Ability to understand revenue models, invoicing, P&L, and margin generation - Hands-on experience in process development and stakeholder management Location: Hyderabad Management Level: 6 (1 position) Work Model: 100% RTO Shift: 12 pm to 10 pm Team Size: 350 FTEs with potential for 200+ people management experience Regions: Global regions Target Organizations: BPOs, Oracle, TCS, Cognizant, Group M, Dentsu, Sapient If you meet the skill requirements and are ready to take on the challenge of shaping the future of digital inside sales, we look forward to receiving your application.,
Role Overview: As the India MU External Talent Delivery Senior Manager, you will be responsible for delivering the External Talent strategy, customizing it per local needs, and leveraging industry & stakeholder inputs to influence External Talent solutioning. Your role will involve building work planning and category governance for the India MU, setting up MU targets in alignment with Global P+ and category goals, and monitoring progress and achievement of those KPIs. Key Responsibilities: - Category planning: - Deliver the External Talent strategy and customize it per local needs - Influence External Talent solutioning based on industry & stakeholder inputs - Build work planning and category governance for the India MU - Set up MU targets aligned with Global P+ and category goals and monitor progress - Stakeholder management: - Partner with ET Strategy Lead and ET MU teams to solution on Stakeholder requirements - Promote ET Capability to Stakeholders and guide the team to do so - Manage internal customer feedback on supplier performance - Supplier management: - Promote the use of Global or Regional Strategic and Preferred suppliers - Manage supplier relationship with critical and strategic suppliers - Guide MU ET Leads on performance management of local strategic suppliers - Project Management: - Support the implementation of Global/Market External Talent programs and principles - Provide direction, manage status against agreed plan, and provide escalation management - Support Market External Talent Strategy lead to gather/showcase project delivery outcomes - Sourcing & Contracting: - Identify market and local MU sourcing projects aligned with Global External Talent strategies - Create and maintain local sourcing pipeline through spend and talent skills analysis - Ensure overall policy & law compliance in process execution - Act as an escalation point for Delivery challenges - Team management: - Supervise and guide assigned team members - Manage team members performance/capacity and provide support on resource decisions - Lead Market community calls to encourage synergies & knowledge sharing Qualification Required: - Expert in category management, sourcing execution, and project management - Excellent knowledge of procurement and category strategy development - Strong capability to interact independently throughout the organization - Proven knowledge in sourcing and procurement methodologies - Advanced in analytics and risk/compliance management - Extensive experience in contract negotiations and supplier management - Good procurement project and process management knowledge - Expert knowledge of the External Talent Staffing industry - Ability to manage multiple projects and collaborate effectively in a multicultural environment - Any graduation with at least 10 years of relevant procurement experience Additional Details: We are one of the world's leading providers in sourcing and procurement services, working on innovative projects to drive collaboration and transformation. The External Talent teams support all facets of labor sourcing, recruitment, and hiring, ensuring the best talent is sourced, contracted, and managed from end-to-end. As the India External Talent Delivery Senior Manager, you will play a key role in setting and delivering the category strategy, ensuring compliance, driving category value, and excellent service.,
Role Overview: As the India MU External Talent Delivery Senior Manager, you will be responsible for delivering the External Talent strategy for the India Market Unit. Your role involves customizing the strategy as per local needs, leveraging industry inputs, and influencing External Talent solutioning. Additionally, you will be responsible for category planning, stakeholder management, supplier management, project management, sourcing & contracting, team management, and more. Key Responsibilities: - Deliver the External Talent strategy for the India Market Unit and customize it according to local requirements - Influence External Talent solutioning by leveraging industry and stakeholder inputs - Build work planning and category governance for the India Market Unit - Set up Market Unit targets aligned with Global goals and track progress against KPIs - Partner with ET Strategy Lead and ET MU teams to address Stakeholder requirements related to Supply Chain - Manage internal customer feedback on supplier performance - Promote the use of Global or Regional Strategic and Preferred suppliers - Support the implementation of Global/Market External Talent programs - Identify market and local MU sourcing projects in line with Global strategies - Ensure policy and law compliance in sourcing and contracting processes - Supervise and guide assigned team members, manage their performance and capacity - Connect with SSC POC/Lead for continuous improvements and issue escalations - Lead Market community calls to encourage knowledge sharing and team spirit Qualifications Required: - Expertise in category management, sourcing execution, and project management - Strong understanding of procurement and category strategy development - Proven track record of building relationships with stakeholders for high customer satisfaction - Capability to interact independently throughout the organization - Advanced analytics skills and ability to analyze specifications - Knowledge of risk management, compliance, and supplier management - Extensive experience in contract negotiations and procurement tools - Good understanding of procurement project and process management - Expert knowledge of the External Talent Staffing industry and commercial models - Ability to forecast job demand and manage multiple projects with agility - Strong communication, interpersonal, and influencing skills - Capacity to mentor and lead if required and collaborate effectively Company Details (if available): We are a leading provider of sourcing and procurement services, working on innovative projects to drive collaboration and transformation. Join us in an environment that fosters shared success, diverse thinking, and boundaryless opportunities for career growth and advancement. Our External Talent teams support all aspects of labor sourcing, recruitment, and hiring, ensuring the best talent is sourced, contracted, and managed effectively. The India External Talent Delivery Senior Manager plays a crucial role in setting the category strategy, delivering strategic sourcing, and driving category value and service excellence while ensuring compliance with local legislation and policies.,