Manager- Project Management( AI/ML) Sprinklr

5.0 - 9.0 years

0 Lacs

haryana

On-site

As a Technical Delivery Manager at Sprinklr, you will play a crucial role in collaborating with Product Engineers and Data science teams to build and deliver AI products. Your responsibilities will include connecting with internal and external stakeholders to understand use cases, advising on solutions, and translating complex technical concepts to non-technical stakeholders. Additionally, you will be responsible for training the team on AI-specific configuration, AI model development and delivery process, and data analysis. An ideal candidate for this position should possess proficient knowledge of handling office tools such as Lucid Charts, Confluence, JIRA, and the MS Office suite to build organized professional-level documentation. You should have the ability to understand responsibilities and priorities, identify possible pitfalls, and discuss them with the team in a timely manner. Furthermore, you will be accountable for owning escalations, priority incidents, collaborating to meet resolutions, establishing effective synergy amongst stakeholders, and gathering their reviews. Your role will also involve developing systems and procedures to ensure the quality of delivery, understanding the scope of deliveries, creating collaborative delivery plans, and assisting in people management tasks including staff recruitment, performance assessment, training, and mentoring. You will be expected to hold a full-time master's degree in Management, Engineering, or Communication, with 5-8 years of experience in ML project management or a similar leadership role. Moreover, you should have a solid understanding of Agile and Scrum processes, terminologies, and artefacts, as well as prior experience in service delivery, data management, team management, client communication, vendor management, and documentation. Your working knowledge of ML lifecycle and workflows, from initial client consultation to final deployment, will be crucial for this role. Strong written and verbal communication skills are essential for creating training documentation, reviewing project documents, and customizing documentation for clients when necessary. Your organizational and interpersonal skills will be put to the test in keeping project goals clear, having timely catch-ups with internal teams and clients, and ensuring deliveries are checked and tested before deployment. Collaboration with the Product Manager on setting team goals, planning, and achieving them will be a key aspect of your role, along with taking ownership of critical incidents and coordinating with resolution parties. You will be responsible for establishing effective communication between stakeholders for post-incident reviews and ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. In summary, as a Technical Delivery Manager at Sprinklr, you will be instrumental in driving service delivery performance, meeting customer expectations, and aiding in driving future demand by analyzing third-party and internal processes and creating strategies for service delivery optimization.,

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