15.0 - 20.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Customer Experience Leader at HCL, you will leverage your 20 years of experience in Customer Experience and Process Excellence to create, manage, and execute the customer experience strategy for our clients. In this global leadership role, you will craft customer journeys and establish world-class experiences for our clients" customers. Collaboration and innovation are key as you set strategies and initiatives for business processes, digital transformation, technology, and organizational enhancements. Your responsibilities will include developing a Customer Experience strategy that integrates with all business functions to consistently deliver exceptional end-to-end customer experiences across various stages, channels, and touchpoints. You will engage with customer-facing teams to gather feedback, derive insights for improvements, and instill a customer-centric approach in all interactions. Additionally, you will lead the deployment of CCAS platforms, drive AI/Gen-AI adoption, measure delivery ROI, and implement analytics strategies for service excellence. Key Skills and Competencies for this role include experience in driving customer experience strategies for Technology, Manufacturing, and Retail clients, proficiency in CCAS and Customer Experience platforms, strong business insight, emotional intelligence, and the ability to work effectively in a dynamic environment. You should possess strategic thinking, analytical skills, and the capacity to lead teams through change while maintaining a customer-focused mindset. Ideal candidates will hold a Bachelor's degree (Master's degree preferred) and have a minimum of 20 years of relevant experience, with at least 15 years dedicated to driving customer experience strategies. A background in managing Contact Centre operations for over 10 years is also required. If you are seeking a challenging opportunity to shape customer experiences, drive transformation, and deliver exceptional results, we invite you to apply for this position. This role is based in India.,

Posted 4 days ago

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Senior AI/GenAI Engineer NTT DATA

8.0 - 12.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be joining a company that is renowned for its technical excellence and leading innovations. NTT DATA is committed to making a difference to clients and society while embracing diversity and inclusion in the workplace. It is a place where you can grow, belong, and thrive. As a Senior AI/GenAI Engineer at NTT DATA, your key responsibilities will include designing, developing, and deploying cutting-edge AI/GenAI models and solutions for various industries. You will utilize technologies such as TensorFlow, PyTorch, LangChain, Vellum, etc., on non-cloud infrastructure. Your role will involve leading the development and integration of agentic AI systems, designing vector databases for efficient similarity search in AI applications, providing technical guidance to junior team members, ensuring security of LLMs, engaging with clients to understand their AI requirements, developing tailored solutions, and more. Requirements for this role include a Bachelor's or Master's degree in Computer Science, AI, ML, or related fields, along with 8+ years of experience in engineering solutions and delivering AI solutions. You should have advanced proficiency in AI/GenAI technologies, experience with vector databases and similarity search algorithms, strong programming skills in languages like Python or R, excellent communication and interpersonal skills, and strong problem-solving abilities. It is preferred that you have experience with containerization (Docker) and orchestration (Kubernetes), as well as experience with ReactJS for rapid prototyping. The position is available in Delhi or Bangalore, with a hybrid working model. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. NTT DATA invests over $3.6 billion each year in R&D and offers services including business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is an Equal Opportunity Employer and part of the NTT Group headquartered in Tokyo.,

Posted 1 week ago

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