Technology Product Management Associate Director Wolters Kluwer

12.0 - 16.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Technology Product Management Associate Director, you will lead complex projects and provide expert guidance to drive the success of technology products. You'll play a pivotal role in strategic planning, ensuring products align with market needs and organizational goals. This role involves significant responsibility and autonomy in decision-making. Responsibilities: - Define and communicate a compelling product vision aligned with business goals. - Develop and maintain a strategic product roadmap based on market trends, customer feedback, and business priorities. - Champion Agile practices across product teams, with a strong emphasis on SAFe principles. - Collaborate with Release Train ...

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Senior Manager - CX Design Cleartrip

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a member of the Design team, you will be at the forefront of driving all Customer Experience (CX) initiatives and owning key metrics such as NPS, Automation, and CSAT. Your role will involve the following key responsibilities: - Process Design: You will be responsible for building scalable and repeatable playbooks, designing SOPs, SLAs, quality metrics, and agent training systems. - Expertise in CX tools: Your experience in managing CRM, IVR, Chat, and LMS tools will be crucial for the role. - Customer Experience frameworks: You should excel in designing and improving NPS/CSAT frameworks and running Voice of Customer (VOC) programs. - AI-First Thinking: Understanding how to leverage AI to...

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