Director of Customer Success Ops ACPL - AgileWaters Consulting Pvt. Ltd.

6.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: As the Director of Customer Success Operations in India, you will serve as the primary representative for Customer Success, collaborating with the India Head and VP of Customer Success in the US. Your role demands exceptional communication skills and leadership to manage expectations between India and US leadership while driving operational excellence. You should be energetic, forward-thinking, and passionate about utilizing AI and automation to modernize customer success operations. Your responsibilities will include overseeing enterprise onboarding, L2/L3 support, and escalations from India, ensuring professionalism in processes, predictable delivery, and confident represent...

Posted 1 day ago

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Program Manager - AI & LLM Projects Tracxn

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Program Manager at our company, you will be responsible for leading and executing cross-functional programs focused on building and maintaining our core data assets. You will have the opportunity to work on high-impact AI initiatives, applying structured program management and problem-solving approaches to enhance data-driven decision-making across our private market intelligence systems. Additionally, you will drive innovation with Large Language Models (LLMs) by designing and managing solutions to address complex data acquisition and quality challenges in a fast-paced environment that values structured execution, ownership, and continuous problem-solving. Key Responsibilities: - Devel...

Posted 1 week ago

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Program Manager - AI & LLM Projects Tracxn

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Program Manager at our company, you will play a crucial role in leading and executing cross-functional programs focused on building and maintaining our core data assets. Your 2-6 years of experience and strong problem-solving mindset will be invaluable as you manage AI-driven initiatives, particularly those involving Large Language Models (LLMs) to tackle real-world challenges. **Key Responsibilities:** - Develop and execute strategies for data acquisition and enrichment using LLM based approaches. - Take full ownership of programs involving structured data enhancement. - Break down complex challenges into clear, actionable workstreams. - Design processes to test and validate different ...

Posted 2 months ago

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Director of Customer Success Ops ACPL - AgileWaters Consulting Pvt. Ltd.

6.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

As the Director of Customer Success Operations (India), you will be the key representative of the India team for Customer Success. Reporting to the India Head and closely collaborating with the VP of Customer Success in the US, your role demands polished communication skills and mature leadership qualities to effectively manage expectations across India and US leadership while driving operational excellence. **Key Responsibilities:** - **Leadership & Operations** - Lead India-based Customer Success Operations across extended shifts, ensuring seamless handoffs and consistent service delivery. - Establish and enforce SOPs, playbooks, and escalation workflows to create accountability and predic...

Posted 2 months ago

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