12 Ai-Powered Workflows Jobs

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities Your Role and Responsibilities: As Delivery Practitioner, you are responsible for transaction processing In Outsourcing Industry for some Transaction processing/Data Entry/Insurance Verification in Operations. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here. Responsibilities Should have healthcare domain basis knowledge Patient/Payor Authorization knowledge/experience will be preferred Ensure client Service Level Agreements (SLA) and timelines are met. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Minimum 0-1-year work experience in healthcare domain Ability to handle queries through calls and Email follow-ups Willingness to perform job role in shifts as required Good Communication Skills with fluency Ability to work under pressure situations Preferred technical and professional experience Proficient in Microsoft Office applications Experience in handling queries via calls and emails is highly desired Follows procedures, comfortable in adapting to transformation within business unit You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge marketing trends Ambitious individual who can work under their own direction towards agreed targets/goals. Ability to manage change and be open to it good time management and an ability to work under stress Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a Process Associate - Procure to Pay (P2P), you will be responsible for transaction processing in Accounts Payable and management of Vendor Accounts. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate all accounting activities associated with Procure to Pay Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Payable Ability to match invoices, identify errors, resolve exceptions, prioritize invoices, and reduce aging Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As Delivery Practitioner, you are responsible for transaction processing In Outsourcing Industry for some Transaction processing/Data Entry/Insurance Verification in Operations. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here. Responsibilities Should have healthcare domain basis knowledge Patient/Payor Authorization knowledge/experience will be preferred Ensure client Service Level Agreements (SLA) and timelines are met. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Minimum 0-1-year work experience in healthcare domain Ability to handle queries through calls and Email follow-ups Willingness to perform job role in shifts as required Good Communication Skills with fluency Ability to work under pressure situations Preferred technical and professional experience Proficient in Microsoft Office applications Experience in handling queries via calls and emails is highly desired Follows procedures, comfortable in adapting to transformation within business unit You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge marketing trends Ambitious individual who can work under their own direction towards agreed targets/goals. Ability to manage change and be open to it good time management and an ability to work under stress Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a Process Associate - Procure to Pay (P2P), you will be responsible for transaction processing in Accounts Payable and management of Vendor Accounts. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate all accounting activities associated with Procure to Pay Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Payable Ability to match invoices, identify errors, resolve exceptions, prioritize invoices, and reduce aging Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a Process Associate - Procure to Pay (P2P), you will be responsible for transaction processing in Accounts Payable and management of Vendor Accounts. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate all accounting activities associated with Procure to Pay Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Payable Ability to match invoices, identify errors, resolve exceptions, prioritize invoices, and reduce aging Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As Delivery Practitioner, you are responsible for transaction processing In Outsourcing Industry for some Transaction processing/Data Entry/Insurance Verification in Operations. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here. Responsibilities Should have healthcare domain basis knowledge Patient/Payor Authorization knowledge/experience will be preferred Ensure client Service Level Agreements (SLA) and timelines are met. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Minimum 0-1-year work experience in healthcare domain Ability to handle queries through calls and Email follow-ups Willingness to perform job role in shifts as required Good Communication Skills with fluency Ability to work under pressure situations Preferred technical and professional experience Proficient in Microsoft Office applications Experience in handling queries via calls and emails is highly desired Follows procedures, comfortable in adapting to transformation within business unit You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge marketing trends Ambitious individual who can work under their own direction towards agreed targets/goals. Ability to manage change and be open to it good time management and an ability to work under stress Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a Process Associate - Procure to Pay (P2P), you will be responsible for transaction processing in Accounts Payable and management of Vendor Accounts. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate all accounting activities associated with Procure to Pay Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Payable Ability to match invoices, identify errors, resolve exceptions, prioritize invoices, and reduce aging Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting. Establish and maintain a robust tracking mechanism for key indicators of the operations to support decision-making. Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team. Responsible for tracking and driving all process parameters critical to quality for process delivery. Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training. Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Graduate/post-graduate in any discipline with a minimum of 8 - 15 years of experience in Talent and Transformations (HRO - EDM, Payroll, HR Back Office, Talent Management and Recruitment). Proven experience in creating and developing value propositions, business cases, and industry-specific offerings. Ability to ideate strategic direction and initiatives through designing business outcome models, contracting structures and identification of new opportunities and business lines. Proficient in supporting the sales team in building a compelling business case for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes. Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments. Experience of working in a BPO/Shared Services environment with exposure to Global Clients. Preferred technical and professional experience Proven experience in understanding end-to-end HRO / HR Service. In-depth process knowledge in central finance reporting, management reporting and reports. Ability to influence people internal/external customers, Operations and Finance partners. Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work. Intuitive individual with an ability to manage change and proven time management. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Up-to-date technical knowledge by attending educational workshops, reviewing publications.

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a transition manager you will assume overall responsibility and accountability of Hire to Retire transitions. The successful candidate will be responsible for overseeing your assigned transition process, ensuring a smooth and seamless transfer of services, and meeting all project objectives and deliverables. This role requires strong project management, coordination, and communication skills working as part of a larger transition team. You will provide transition support for establishing processes, metrics identifications and reporting Manage IBM and client stakeholder engagement. Monitor your transition spending to ensure costs are within approved cost case budget. Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making Responsible to achieve transformation at a high level of change management experience. Responsible for tracking and driving all process parameters critical to quality for process delivery Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Graduate or postgraduate with a minimum of 9-10 years of experience in Hire to Retire Transitions and Transformations Proven experience in creating and developing value propositions, business cases, and industry-specific offerings Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines Proficient in supporting the sales team in building a compelling business case for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments Proven experience in understanding end-to-end Hire to Retire processes. In-depth process knowledge in reporting, management reporting and analytics Preferred technical and professional experience Contracts Review: Ability to review and interpret contracts to ensure compliance and alignment with project objectives, requirements and deliverables. Team Management: Skilled in managing and leading cross-cultural, cross-geo teams of transition, transformation resources and subject matter experts. Project Management: Strong project management skills, including planning, execution, and monitoring of projects, skilled in project management tools - Monday.com preferred. Critical Thinking & Problem Solving

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a Process Analyst - Core HR, you will be supporting employee and business needs in delivering outstanding HR services for employees. Your primary responsibilities include: Update and process employee data in the HR System for accurate and timely HR services. Engage with customers to address queries and concerns related to compensation administration and processes. Provides data for the internal business controls team as required. Ensure compliance with the clients existing standards. Understand and adhere to HR policies, and regulations, and respond to employee queries. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Graduate with 1-2 years of experience in core HR at an International IT/ITES Company. Ability to communicate and resolve difficult customer service issues. Proficient in Core HR processes (excluding Recruitment). Ability to troubleshoot and implement changes in the processes. Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements. Preferred technical and professional experience Proficient in MS Office applications. Excellent communication skills in English both oral and written. Self-directed and ambitious achiever. Meeting targets effectively. Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities As a Group Manager, you are responsible for handling finance clients in different industries and across Finance and Accounts. Your primary responsibilities include: You will own client engagements/contracts across geographies- Operations support for establishing processes, metrics identifications and reporting. Establish and maintain a robust tracking mechanism for key indicators of the operations to support decision-making. Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring and leading the team. Responsible for tracking and driving all process parameters critical to quality for process delivery. Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training. Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Minimum 16+ years of experience in Finance and Accounting Delivery & Transformations Proven experience creating and developing value propositions, business cases, and industry-specific offerings. Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines. Proficient in supporting the sales team in building a compelling business case for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes. Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments. Preferred technical and professional experience A certified Chartered Accountant/Company Secretaryship/Certified Management Accountant. Proven experience in end-to-end Record to Report, Procure to Pay & Order to Cash process. In-depth process knowledge in central finance reporting, management reporting and reports. Ability to influence people internal/external customers, Operations and Finance partners. Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work. Intuitive individual with an ability to manage change and proven time management. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Up-to-date technical knowledge by attending educational workshops, reviewing publications.

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities Employees in this specialty should have knowledge in SAP HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing. Your primary responsibilities include: Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services Working on complex transactions requiring review & eligibility checking Runs reports & performs reconciliations between various reports Interface with customers to resolve questions and issues regarding compensation administration/processes Provides data for any internal business controls team as required Ensure compliance to the clients existing standards Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA) Provides solutions to issues brought up by the contact centre according to policy guidelines set Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Graduate or Post-Graduate (MBA HR is preferred) having overall of 2 to 4 years of experience with a minimum of 1 year in Core HR & Issue Resolution for any International IT / ITES Company Excellent communication skills in English both oral & written Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS Strong knowledge of MS Excel Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external proactively follows up with key customers on resolution and action plans Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business Ability to trouble-shoot and implement changes in his/her processes ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions ability to analyse and present travel spending data in a way that will provide optimum benefits to the business Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements Excellent Customer Service skills - ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Teamwork - the ability to work well within the team is key to this role Preferred technical and professional experience Should have excellent communication skills (oral & written) in English Should have strong MS Excel & SAP HRMS knowledge Should be from Core HR background Should be open to working in rotational shifts