Key Responsibilities: Manage a group of clients, making sure they maximise their Ai Palette subscription and services Maximise renewal rates and recurring revenue; ensure customer growth Build strong relationships with your customers and become a trusted strategic advisor Grow adoption rate - Help monitor platform usage and suggest improvements and recommendations to improve adoption & Provide expert guidance on our products and services; Prepare and deliver data extracts, ad-hoc data insights and structured Analysis to answer key customer questions and requests Interpret and organize data on consumer insights and trends using understanding of FMCG market dynamics and product Innovation and Renovation process Use Frameworks/playbooks for analysis and provide inputs to the product team for developing new features to help customer adoption. Collaborate with insights analysts, data scientists and product team to support the timely execution of project requests Effective and proactive problem-solving, internally and with our clients Requirements: 8-10 Years of experience or more years experience in a customer facing role as a Customer Success or similar role preferably at a B2B SaaS company or Consumer Research agency. Successful track record working with multinational and/or enterprise accounts Super-organized and proactive: well-versed in project management and a stickler for on-time delivery Comfortable with public speaking, onboarding clients and presenting Knowledge of CRM solutions, CS metrics and running tight processes