2 Ai Observability Jobs

Riverbed, the leader in AI observability, helps organizations optimize their users" experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with their thousands of market-leading customers globally including 95% of the FORTUNE 100 they are empowering next-generation digital experiences. Riverbed is looking for a Support Operations Analyst, a role/function critical to ensuring efficient scaling, delivering exceptional customer experiences, and meeting global performance goals. This role will collaborate with the Core IT Operations and provide the support leadership team with real-time analytics. You will be responsible for complete support team analysis, capacity planning, scheduling, and real-time SLA adherence. You will own the strategic support analysis rhythms that keep the support business on track, including reports/dashboards, headcount alignment, and cross-functional transformation initiatives. **What You Will Do** - Build and maintain dashboards and data infrastructure for driving insights and decision-making. - Analyze Global Support Business Operations, including Core Ops, Data & BI, and Workforce Management. - Own operating rhythms, including KPI analysis/reviews. - Ensure operational excellence through performance tracking, customer experience improvements, and efficiency initiatives. - Work with IT to ensure that Support Systems, Tools, Reports, and Dashboards are current. - Own and operate the call center tool/app. - Lead strategic initiatives that enhance customer experience, improve productivity, reduce costs, and drive business transformation. **What Makes You An Ideal Candidate** - 4+ years of experience in business operations, strategy, and analytics within post-Sales organizations, including Support, Customer Experience, or Success. - 5+ years of experience in business operations and analytics. - Experience with data and analytics to generate actionable insights and support strategic decision-making. - Deep understanding of workforce planning, including forecasting and capacity modeling. - Strong communication skills and ability to drive cross-functional alignment. - Familiarity with Support tech stacks such as CRM, ticketing, Salesforce, and platforms. - Hands-on experience with BI tools like PowerBI and Tableau. **What We Offer** Riverbed provides employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. In addition, global employee wellness programs are crafted to support the physical, emotional, and financial well-being of employees. Benefits & Perks vary by Country. **About Riverbed** With a 20-year history of innovation, Riverbed is agile, yet proven, and is disrupting the market with differentiated solutions that enable customers to deliver secure, seamless digital experiences and accelerate enterprise performance. Riverbed is a customer-first company with a shared commitment to creating a global impact. The company values excellence, trust, and respect among its employees. Transparency and open communication are encouraged throughout the company, fostering an inclusive, fair, and enjoyable workplace globally. Riverbed is committed to its people, partners, and customers, supporting the communities where they work and live. It's the Power of WE that binds the company together. Check Us Out On: - www.riverbed.com - @LifeAtRiverbed,

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Vice President - Product and Accelerator Leader - Global System Integrator-Agentic AI! In this role, you%27ll be part of Genpact%27s transformation under GenpactNext , as we lead the shift to Agentic AI Solutions&mdashdomain-specific, autonomous systems that redefine how we deliver value to clients. You%27ll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines. Company Overview: We are a leading global system integrator at the forefront of digital transformation solutions, partnering with industry leaders to create innovative and impactful solutions for our clients. With deep expertise in various industries and processes, we are committed to leveraging cutting-edge technologies and platforms to drive success for our clients. Position Overview: We are seeking a dynamic and experienced individual to join our team as a Product and Accelerator Leader. In this role, you will be responsible for driving the ideation, development, and launch of products and accelerators that capitalize on our industry and process expertise . These solutions will be built on top of partner platforms such as AWS and Salesforce, delivering value-added offerings that empower our clients to achieve their strategic digital transformation objectives efficiently and effectively. Key Responsibilities: Establish and Operate the Software Product Engineering COE: Collaborate with stakeholders to define and establish the COE%27s scope, including its goals, objectives , and roadmap ensuring alignment with organizational goals and client requirements. Design and implement the necessary processes, methodologies, and frameworks to ensure efficient and effective delivery of software product engineering services. Solution and lead product engineering using latest and emerging technology stacks, Cloud Native architecture, DevSecOps , and Agile Delivery. Drive the design and delivery of AI-native, cloud-scale platforms using modular architectures, LLM orchestration frameworks, and modern cloud-native stacks (e.g., microservices, serverless, containerization, vector databases). Be the face of the company to represent our Product Engineering Services leadership in front of external executive stakeholders including partners, prospective clients, existing clients, vendors etc. Work closely with business units/verticals to evangelize scalable solutions & strengthen the value proposition. Identify opportunities for business growth and expansion, working closely with the pre-sales and account teams to develop strategies and proposals. Drive Client Engagement Delivery Strategy & Approach: Collaborate with clients to understand their software product engineering needs, challenges, and goals. Develop and maintain strong relationships, acting as a trusted advisor and strategic partner. Provide expert guidance and recommendations to clients and our engineering teams, on best practices, innovations, and emerging trends in software product engineering. Advise clients in the adoption of AI-native solutions by co-defining use cases, LLM integration strategies, and success metrics that align with both business value and responsible AI practices. Work closely with various internal stakeholders including senior leadership, Account Delivery Leaders, Client Partners, and Operations Teams, to foster a client-centric culture and cohesive teaming environment . Oversee the planning, execution, and delivery of software product engineering projects, ensuring adherence to quality standards, timelines, and budgetary constraints. Drive the execution of product development plans, ensuring timely and high-quality delivery. Collaborate with cross-functional teams, including product management, design, and QA, to ensure seamless integration and alignment. Monitor and evaluate product performance, identifying areas for improvement and implementing corrective actions. Collect and analyze feedback from customers, stakeholders and team members to shape account specific delivery solutions and team organization. Build, Mentor, and Lead High-Performing Product Engineering Delivery Teams: Build and lead high-performing delivery teams, including software engineers, architects, SDET testers, and other relevant roles. Recruit, mentor, and develop top talent, fostering a culture of continuous learning and professional growth, and a mindset focused on innovation, ownership, and consistently exceeding delivery expectations. Set clear goals and objectives for the team, ensuring alignment with organizational objectives . Establish, communicate, monitor, and measure KPIs and metrics that help measure quality of overall engineering services delivered, and engineering team productivity Monitor and evaluate team performance, identifying areas for improvement and implementing corrective measures as necessary. Drive Continuous Improvement: Stay abreast of industry trends, emerging technologies, and best practices in software services product engineering. Drive a culture of continuous improvement, fostering innovation and operational excellence. Implement and optimize processes, tools, and methodologies to enhance productivity and efficiency. If you are a visionary leader with a passion for driving innovation and delivering exceptional software product engineering services, we invite you to apply for this exciting opportunity. Join our team and make a significant impact on our organization%27s growth and success. Qualifications we seek in you! Minimum Qualifications Bachelor%27s or Master%27s degree in Computer Science , Software Engineering, or a related field. Proven experience in software product engineering, with a focus on designing and delivering high-quality software solutions. Proven ability to lead enterprise-grade AI/ML product teams, with expertise in cloud-native architectures, modern APIs, and applied GenAI technologies like LLM orchestration, retrieval-augmented generation (RAG), and AI observability. Well versed in Continuous Integration%5CContinuous Delivery practices. Strong business acumen and a customer-centric mindset. Strong leadership skills, with the ability to inspire and motivate diverse multi-national teams. Ability to lead in a complex, matrix environment with geographically distributed resources. Ability to work with others in a constructive and collaborative manner & influence resources outside of the immediate span of control. Excellent communication and interpersonal skills, with the ability to effectively engage, influence, and collaborate with clients, stakeholders, and team members at all levels of the organization. Excellent skills in analysis, critical thinking and planning, oral and written communication, consensus building, facilitation, negotiation and the ability to readily learn new business domains. In-depth knowledge of software development methodologies, tools, and technologies. Familiarity with industry best practices, emerging trends, and innovations in software product engineering. Strong analytical and problem-solving abilities, with a keen attention to detail. Proven track record of successfully managing and delivering complex multi-stakeholder software product engineering projects on time and within budget. Demonstrated ability to work in a matrixed organization and collaborate with practice, sales, delivery and various organizational lines of business and functions to drive success for her / his team to achieve business goals Ability to adapt to a fast-paced and dynamic work environment. Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.