AI Engineer (Junior)

Company Overview:

Rezo.AI is a Unified CX Agentic AI Platform for Enterprises that aims to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. Our Agentic AI-Enabled Product Suite enables enterprises to deliver human-like voice interactions at scale, along with a comprehensive Analytics solution boosting connect rates, increasing customer satisfaction and significantly reducing agent work load.

Job Responsibilities:

1. Train and fine-tune AI bots using internal tools and datasets.
2. Proficient in English with excellent written and verbal communication skills.
3. Strong working knowledge of Microsoft Excel for data handling and analysis.
4. Ability to train AI bots effectively and understand conversational flows.
5. Quick learner with a strong grasping ability for new tools and dashboards.
6. Work with tools like Jira for task tracking and Postman for testing.
7. Maintain and update training documentation and workflows.
8. Collaborate with cross-functional teams to gather training requirements and feedback.
9. Monitor bot performance and suggest improvements based on user interactions.