Lead Assistant Manager EXL IT service management

0.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Essential Skills (Must-Have): Infrastructure & Cloud: Strong hands-on experience with Linux (RHEL) administration and cloud platforms like AWS, Azure, or GCP. Networking & Security: Proficiency in load balancers, TLS/SSL, RBAC, and voice technologies such as SIP. Databases & Middleware: Expertise in MySQL, Redis, HAProxy, and Tomcat for performance optimization and system stability. Monitoring & Performance Optimization: Practical knowledge of Grafana, Prometheus, and API performance tuning. Monitoring and platform Support (PAAS and SAAS Model) Incident & Change Management: Understanding of ITIL processes, along with experience using JIRA, ServiceNow, and other ticketing systems for platform reliability. Preferred Skills (Nice-to-Have): Conversational AI: Familiarity with TTS/STT engines (e.g., UniMRCP, Azure Speech) and basic NLU/NLP debugging. DevOps & Automation: Knowledge of CI/CD pipelines (Jenkins, GitLab) and scripting with Bash/Python for automation. Advanced Performance Tuning: Experience in JVM Heap analysis, caching strategies, and optimizing application latency.

Posted 2 months ago

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