1035 Aht Jobs - Page 8

Position : Assistant Manager Operations (German Language Expert) Department : Operations (International Process German Language) - Minimum (B2,C1) Location : Gurgaon (Work from Office) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading provider of IT and BPM services, specializing in the Travel, Transportation, and Hospitality industries. With 15 global delivery centers and over 10,000 professionals, we deliver a wide array of services including Application Development, Contact Center Solutions, Analytics, and Quality Assurance. Our clientele includes world-renowned airlines, OTAs, cruise lines, hotel chains, and railway operators. IGT is committed to building a diverse, inclusive, and...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

4 years experience in International Voice Process 2 Years as TL on papers Excellent Comms Reach me on 9902419093

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies an...

As a Quality Analyst - Team Lead at IBST LABS in Mumbai, your role will involve leading quality analysis processes, facilitating team communication, managing financial aspects, conducting research, and leveraging analytical skills to optimize operational efficiency. Key Responsibilities: - Minimum 1 year of experience as a TL (on paper) - Proficient in International Voice Process - Skilled in people management and Excel - Experience in managing attrition, shrinkage, CSAT, AHT, NPS & more - Strong communication, leadership, and adaptability skills - Lead and motivate your team to achieve operational KPIs - Drive process enhancements and ensure client satisfaction - Monitor performance, offer ...

Key Responsibilities Team Management: Lead, motivate, and supervise a team of call center representatives. Performance Monitoring: Monitor daily operations, track key performance indicators (KPIs), and provide constructive feedback and coaching to agents. Customer Service: Handle escalated customer issues and complaints, working to resolve them efficiently. Training & Development: Develop and implement training programs to enhance agent skills and support professional growth. Reporting & Analysis: Analyze call center data to identify trends, prepare performance reports, and provide insights for improvement. Process Improvement: Implement strategies and process improvements to enhance call ce...

Job Title: Team Leader BPO Domestic Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quali...

HIRING FOR CS-VOICE PROCESS Exp- 0 to 8 Years Pkg- Fresher (2.25 LPA) Pkg- 1 to 8 Yrs (5 to 7 LPA) Only Grads Rotational Shift || both side cab HR Parmeet-9220511300 Email-parmeetimaginators@gmail.com

Job description: Team Lead & SME - Social Media Escalations (Non-Voice)Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and re...

TEAM LEADER || INTERNATIONAL BPO || Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11LPA Under Graduates Can Apply Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 15 Days notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Cen...

Hiring for Customer Support Night Shift (Immediate Joiners Only!) LOCATION- BENGALORE Work Mode: Work from Office (WFO) Transport: 2-way cab (within 35 km hiring zone) Who Can Apply: Freshers & Experienced candidates For experienced: Customer Support background required UG / Graduate Work Details: 5 Days working, 2 Days rotational off Shifts: Night Shift Interview Mode: Virtual Interview Rounds: HR Versant (60%) Ops Salary: Decent Good Package up to 4.25 LPA Drop your resume at 9251688424 (Chanchal) References are highly appreciated!

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Chennai, Tharamani Location. Candidate should have experience in outbound sales with good team handling experience. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Chennai, Tharamani Product - Personal Loan Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed a...

Work From Home: International Voice Process (Mortgage Loan Depot) Process: Mortgage Loan Depot Role: International Voice Customer Support Requirements: Minimum 1 year of international Voice experience (Customer Support) Night shift availability Education: Only Graduates (No BE/BTech) Candidates must be from Bangalore or Chennai Strong communication skills Job Details: Location: Chennai (Permanent Work from Home) CTC: 3.5 LPA 5 days working, 2 days rotational off Interview Rounds: HR + Operations System will be provided by the company Permanent WFH opportunity Contact: Varsha 9251688428

Role: International Chat Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Sanjana- 9251688426

Customer Support: Voice Process | Work from Office | Day Shifts | Bangalore We are hiring for a Voice Sales Process in Bangalore. If you have strong communication skills and a passion for sales, this is the right opportunity for you! Requirements: Min. 1 year experience in Customer Service or Sales Excellent communication Skills Qualification: 12th pass & above 6 days working | Rotational day shifts | 1 weekly off Benefits: CTC up to 27,000 Incentives up to 80,000 Attendance Bonus + Perks Contact: Zainab- 9251688430

As a candidate for this position, you should possess the ability to communicate effectively in both Hindi and English. Your main responsibilities will include conducting call audits, evaluating live and recorded calls, and monitoring team performance. You will also be responsible for assessing call duration, maintaining Average Handling Time (AHT) standards, and providing feedback to team members. Additionally, you will participate in call calibration sessions and conduct a specified number of call audits. Qualifications required for this role include a basic understanding of Excel for data analysis and reporting purposes. Knowledge of DIP (Data, Information, Presentation) checks will also b...

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

Hiring for International Voice Profile Exp:- 1 To 6 Years Package :- Upto 7LPA 5 Days working 2 Rotational offs Both side cabs Loc :- Gurgaon\ Noida Parmeet kaur 9220511300 Email :- parmeetimaginators@gmail.com

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Must have Min 1.5yrs exp as Team Leader from International Voice Customer Support process BPO. Immediate Joiners Well Versed with KPI's. Excellent Fluent English Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Interacting with customers for resolving billing issues International Chat Process US shift Preferred candidate profile Should be good in comms skills Minimum 12th pass , HSC Should be okay working in night shifts Should have atleast 1 year experience in international process. Whatsapp or call- 8381998035

Role & responsibilities Handle inbound calls from us customers and resolve queries. Meet process targets such as call quality , handling time and customer satisfaction. Preferred candidate profile Minimum 6 months in a us international customer support process. Excellent verbal communication , active listening , and problem solving abilities. Call or Whatsapp - 8381998035

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Hiring for International Voice & Chat Process Technical Support / Customer Support / Sales Job Location: Jaipur & Gurugram (Work from Office) Experience: Minimum 6 months in customer service Freshers with excellent communication skills can also apply Qualification: Undergraduates & Graduates both eligible Shift: Night Shifts (US/International process) Working Days: 5 days working, 2 rotational offs Facilities: 2-way cab facility, good growth opportunities Joining: Immediate joiners preferred CTC depends upon performance in interviews plus exclusive incentives Contact Person: Ingita 7451823541