1362 Aht Jobs - Page 8

Skills: Setting goals and objectives for the team and ensuring that they are aligned with the organization's overall strategy. Assigning tasks to team members and ensuring that they are completed within the given deadlines. Providing guidance and mentorship to team members to help them develop their skills and reach their full potential. Facilitating communication within the team and with other departments or stakeholders. Managing conflicts within the team and resolving issues that may arise. Monitoring the team's performance and providing regular feedback to team members on their progress. Identifying areas where the team can improve and implementing strategies to enhance their performance...

We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 2 to 5 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requiremen...

About The Role Skill required: Retirement Solutions - Investment Management Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

Interested candidates can send their updated CV to : Chaithra_Shetty@resourcepro.com Greetings from ReSource Pro! Job Title: Analyst Working Experience: 2 - 5 years Department: US Property and Casualty (P&C) Insurance Minimum Qualifications: Any Graduation Purpose of the Position: Join our dynamic team at ReSource Pro India and elevate your career in the US Property and Casualty (P&C) Insurance sector. We are seeking passionate professionals to contribute to our innovative and forward-thinking environment. Key Responsibilities: • Insurance Expertise: Mastery in Rating/Online Rating, Quoting, Submissions, and Endorsement tasks. • Industry Knowledge: In-depth understanding of Lines of Business...

Hiring for International Voice & and blended role in Pune. Freshers & experienced are welcomed. Salary 3LPA –6.5LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush@7620801051 Grad Fresher/ UG Experienced Required Candidate profile Excellent English communication, problem-solving, and customer service skills. Prior international voice/BPO experience preferred. Tech-savvy, confident, and flexible for night or rotational shifts. Perks and benefits Shift Allowance. Performance & Client Incentives.

Dear Candidates, We are hiring for an Operations Manager role with our esteemed client in the Travel Industry , located in Vashi, Navi Mumbai. Position Details: Role: Operations Manager (Travel Process) Location: Vashi, Navi Mumbai Experience: Must have experience in Travel Operations handling a team of 100+ members Background: Mandatory BPO Industry in Travel domain experience Salary: Based on experience and interview Joining: Immediate Joiner Shift: Female day shift; Male rotational shift Working Days: 6 days, 1 rotational off Interview Mode: Virtual / Face-to-face (as per company requirement) Key Responsibilities: - Manage and lead a large team of 100+ members in the travel process. - Ove...

Hi Jobseekers Greetings from Shiningstars Job Title: Team Leader Operations (E-commerce Process) Location: Bangalore Experience Required: 3 - 5 Years (Minimum 1.5 Years as Team Leader On Paper Mandatory) Education: Graduate Mandatory Languages: English & Hindi Mandatory Eligibility Criteria Graduate Mandatory. 3–5 years relevant experience. 1.5+ years on-paper TL experience – Mandatory. E-commerce process experience preferred. Key Responsibilities Lead and manage a team to achieve KPIs. Ensure smooth workflow and operational efficiency. Handle customer/process escalations with ownership. Conduct coaching, feedback, and performance reviews. Monitor key metrics: Attrition, Shrinkage, AHT, Qual...

Sr. Manager WFM Capacity Planning : 7 to 10 Years DM Manager WFM- Capacity Planning : 6 to 9 Years WFM Tools : Aspects, IEX,Genesys, NICE,CMS, Cisco, ewfm, Verint etc) Interview : Face to Face Location : Bangalore HR Sandhya :7349551579

Dear Talent, Greetings from ReSource Pro!!! Thank you for exploring a career at ReSource Pro. We would like to inform you we are Hiring for Analyst, SDU at ReSource Pro . If you are interested in learning more, please refer to the Job description below in this mail. ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fa...

Designation - Sr. Process Executive Min 1 year of exp in customer support Openings for freshers as well Any Graduate US Shift Immediate joiners only Both Way Cab Share your cv's at 9636487945- Poshika Perks and benefits 5 Days Working Allowances and Incentives

Role and Key Responsibilities: Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality ...

Role: Voice Customer Support Executive Join our dynamic team in Bangalore and take your customer service career to the next level! Role: Voice Customer Support Executive Location: Bangalore (Work from Office) Experience: Minimum 1 year in Customer Support Qualification: Minimum 12th Pass Shift: Day Shift | 6 Days Working CTC: Up to 27k Mode: Work from Office Joining: Immediate If you have strong communication skills and enjoy assisting customers over calls, this is the role for you Contact: Varsha- 9251688428

Role: Voice Customer Support Executive Join our dynamic team in Bangalore and take your customer service career to the next level! Role: Voice Customer Support Executive Location: Bangalore (Work from Office) Experience: Minimum 1 year in Customer Support Qualification: Minimum 12th Pass Shift: Day Shift | 6 Days Working CTC: Up to 27k Mode: Work from Office Joining: Immediate If you have strong communication skills and enjoy assisting customers over calls, this is the role for you. Contact: Zainab- 9251688430

Roles and Responsibilities : Lead a team of voice process professionals to achieve targets such as AHT, CSAT, SLA, KPIs, and KRAs. Manage escalations effectively by identifying root causes and implementing corrective actions to reduce shrinkage and attrition. Coach teams on performance management strategies to improve overall team handling skills and people management. Monitor key performance indicators (KPIs) to optimize BPO operations and drive business growth. Job Requirements : 5-10 years of experience in BPO operations with expertise in voice processes. Strong understanding of metrics like AHT, CSAT, KPIs, KRAs, SLA, shrinkage, attrition control. Excellent team coaching and handling ski...

About The Role Skill required: Tech for Operations - Artificial Intelligence (AI) Designation: Data Architecture Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

Key Responsibilities Gather and analyse client requirements (RFI/ RFP/RFQ) and volumetrics (e.g. locations, SLAs, contacts and events count, AHT, ToT, etc,). Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk and contingency approach. Develop client facing proposals including service overview, technology architecture, detailed service description and client benefits/ outcomes. Lead the solution reviews and obtain approvals from key stakeholders prior to submission. Participates to client facing meetings (solution presentation, solution workshops) and contract negotiations, develop client SoW Key Qualifications Bachelors degr...

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a Customer Care Executive/Paytm process for our client. Job Title: Customer Care Executive Location : RasoolPura, Hyderabad Experience: 0-4 yrs Language : English & Malayalam are preferred Job Summary / Role Overview:- As a Customer Care Executive in the Paytm process, you will be the frontline support for Paytm customers, handling incoming queries related to payments, wallet issues, transaction failures, and general app support. Key Responsibilities:- Handle inbound customer calls and/or chats for Paytm users. Understand and troubleshoot payment-related issues such as wallet balance, refunds, transact...

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a Customer Care Executive/Paytm process for our client. Job Title: Customer Care Executive Location : RasoolPura, Hyderabad Experience: 0-4 yrs Language : English & Malayalam are preferred Job Summary / Role Overview:- As a Customer Care Executive in the Paytm process, you will be the frontline support for Paytm customers, handling incoming queries related to payments, wallet issues, transaction failures, and general app support. Key Responsibilities:- Handle inbound customer calls and/or chats for Paytm users. Understand and troubleshoot payment-related issues such as wallet balance, refunds, transact...

MIN 4YR EXP, 1 yr AS BPO QA ON paper -Inbound customer service Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER CalL/Whatsapp cv Neha 8287267407 Required Candidate profile WORK FORM OFFICE in Gurgaon CalL/Whatsapp cv Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Customer Service Executive Kolkata Location Location: Kolkata, West Bengal Qualification: UG\Grad Job Type: Full-time Working Days: 5 days a week Week Off: Rotational Shift: Rotational shifts Salary: Freshers: 3,00,000- 3,60,000 per annum Experienced (1+ year): 3,90,000 -4,10,000 per annum Additional Benefits : One side cab facility One side travel allowance Attractive performance-based incentives Job Role & Responsibilities: *Handle customer queries and provide effective resolutions through calls, emails, or chat. * Maintain a high level of professionalism and empathy while interacting with customers. * Ensure customer satisfaction by providing accurate information and timely updates. * Rec...

Role: US Voice Process Customer Support (Telecom) Location: Hyderabad(Work from Office) CTC: Up to 4.5 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only Eligibility: Experience: Min. 1 Year in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) CONTACT: Insha- 8081006422

Team Leader operations- (Healthcare background, Graduate, Excellent comms and immediate joiner, International Voice) Operations Team Leader Health Care Services Gurgaon, India Full Time This role focuses on enhancing the experience of individuals enrolled in health insurance plans by offering assistance and resources. Summary This role involves managing the Member Support Service Center, overseeing a team of 15-20 Team Members. Key responsibilities include setting up the contact center in Gurgaon, managing SLAs, processes, and people. This position reports to an Operations Manager (OM) or Senior Operations Manager (SOM). Contact Center Operations Manage ongoing transitions, SLAs, processes, ...

Role & responsibilities Handle customer queries via phone calls to resolve their issues in a timely and professional manner. Provide accurate information on products/services offered by the company to customers. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software (e.g. Salesforce). Collaborate with internal teams to resolve complex customer complaints. Benefits & Perks Both Side Cabs Unlimited Incentives Loyalty Bonus 5 Days working Carrer Growth

Leading BPO in Gurgaon Hiring for Operations Manager Must be Ops Manager On papers in International BPO Experience in International Voice Process is Mandatory Social Media Process Experience is Preferred Must be strong in Operations Matrices, FMEA, Capacity Planning Over All Experience 8+ Years Mode of Interview- Virtual Work From Office CTC UTO 16LPA-17LPA based on Last CTC & Experience Interested candidates can mail their cv at simmi@hiresquad.in Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for bil...

Job Description: Location: Pune Work Mode: Work From Office Preferred Skills: Knowledge of call center operations and metrics. Certification in workforce management or related field. Job description Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling , and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Ana...