1362 Aht Jobs - Page 7

We are seeking an experienced Team Leader Operations to manage and drive performance for Amazon Customer Support teams. The ideal candidate will lead by example, ensure operational excellence, and foster a collaborative, high-performing environment. Key Responsibilities Team Performance Management: Drive overall team performance and ensure timely completion of assigned tasks. Issue Resolution: Handle escalations and resolve complex queries through proper channels. Reporting: Compile and publish performance reports (Daily/Weekly/Monthly) for management review. Collaboration: Coordinate with Team Leaders, Trainers, and Managers to address process challenges and resource needs. Leadership & Mot...

Must have Min 2yrs exp in International Voice Customer Support Process BPO. Should have Team Handling skills as a Subject Matter Expert. Worked on KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Need Min 1+yrs exp as Team Leader from International Voice Customer Support Process BPO. Should be Team Leader from International Voice Chat Worked on KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Need Min 1+yrs exp as Team Leader from International Voice Customer Support Process BPO. Should be Team Leader from International Voice Chat Worked on KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Role and Key Responsibilities Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process. Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies. Design and document standard practices to be carried out- business processes. Work closely with all functions for consistent delivery of service standard. Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per ...

As a Global Airline Voice Support professional, you will be responsible for providing exceptional customer service to global customers of a leading international airline. Your role will involve utilizing your strong communication skills and hands-on experience with Amadeus/GDS to ensure a seamless travel experience for customers. Key Responsibilities: - Provide support to customers through voice calls, addressing their queries and concerns regarding travel bookings. - Utilize your knowledge of Amadeus/GDS to assist customers with ticketing, reservations, and other travel-related processes. - Work in rotational shifts to cater to the needs of global customers and ensure excellent service roun...

Hi, We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same: Job Description: Exp level - 12years+ Work Model - WFO Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards. Monitor, evaluate, and report on agent-customer interactions using various performance metrics (e.g., CSAT, FCR, AHT, NPS, QA scoring). Design and execute QA audits; analyze trends and recommend improvements. Manage a QTL and QAs and drive their performance Deliver actionable feedback and coaching to agents and team leaders on quality and compliance. Partner with operations, training, and workforce management teams ...

Urgent Hiring Team Leaders || International Process Greetings from Ienergizer Exciting opportunity to join our growing team at iEnergizer We are looking for experienced Team Leaders to lead our International Chat and Voice processes. Team Leader - International Voice Process * Minimum 1 year experience as TL in an International Voice Process * Excellent communication & client-handling abilities * Working Days: 5 (Rotational Shifts) * CTC: Up to 8.4 LPA Team Leader - International Chat Process * Minimum 1 year experience as TL in a US Chat Process * Strong communication, leadership & team management skills * Working Days: 5 (Rotational Shifts) * CTC: Up to 6.8 LPA Location: Ienergizer , Noida...

We are hiring a Manager Operations for a Domestic BPO Telecom Customer Service Process , responsible for managing large domestic call center operations and delivering telecom customer service performance across AHT, CSAT, NPS, FCR, and SLA metrics. The ideal candidate must have strong experience in Domestic Telecom BPO , Inbound Customer Service , Customer Care Operations , Voice Process Management , and Call Center Operations . Key Responsibilities Operations Management Telecom Process Manage end-to-end Domestic Telecom Customer Service Operations for inbound calls. Drive AHT Management, CSAT Improvement, NPS Improvement, FCR Improvement, SLA Delivery , and Quality targets. Monitor call vol...

Hello Job Seekers, Greetings from Shining Stars ITPL!! We are seeking a dynamic and experienced Team Lead to oversee our operations in Bangalore. The ideal candidate will manage team performance, drive customer satisfaction, and implement effective operational strategies. Location: Bangalore Budget - Upto 6 LPA ** On Paper experience as a Team lead in any customer care process for at least 1 year into BPO is a must and the candidate should be fluent in HINDI . ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time ( AHT ), and customer satisfaction ( CSAT ), impleme...

Hi Job Seekers Greetings from ShiningStars Opening for Team Lead E-commerce Voice Process (Lucknow) We are inviting applications for the position of Team Lead for an e-commerce escalation inbound voice process based in Lucknow. This is strictly a mid-level requirement, and only experienced candidates meeting the eligibility criteria will be considered. Position: Team Lead Inbound Voice Location: Lucknow Preferred Candidates: Residents of Lucknow or Uttar Pradesh Client: E-commerce Process Shift: Day Shift, 6 working days with 1 rotational off Contact: 9696714723 (Homa) Eligibility Criteria A minimum of 3 years of total BPO experience. At least 1 year of documented Team Lead experience. Stron...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Required Candidate profile Those Who can relocate to Kolkata can also apply Perks and benefits PF & ESIC plus Good Leave policy

JD - Training & Quality Improvement Manager The role will be to lead a team of QA and Trainers dedicated to improving our ability to deliver and provide the best customer experience. You will be the custodian of the Quality, Training, and Knowledge Management and Process Improvement across LOBs. Mon - Fri : In office ; Sat : WFH Responsibilities: Quality - Constantly improve quality scores through audits across various LOBs. - Own the CSAT metric and conduct customer feedback audits and derive data insights to optimize the user experience. - Ensure improvement and sustainability of processes across various LOBs based on quality audits and CSAT. - Assist the Operations team in employing innov...

Location: Bangalore, Kudlu Gate Process: Domestic BPO Industry: Customer Support / Contact Center Languages: English (mandatory) & Tamil/Malayalam Job Summary We are seeking a proactive and experienced Team Leader Operations to manage a team of customer support associates in our Domestic BPO process. The ideal candidate will be responsible for driving performance, ensuring adherence to quality standards, and delivering excellent customer service. Key Responsibilities Lead, manage, and motivate a team of customer service associates. Monitor daily performance metrics (AHT, CSAT, Quality, Productivity, Attendance, etc.). Conduct regular huddles, performance reviews, and coaching sessions. Manag...

Operations Team Leader Eligibility : Excellent verbal and written communication Must have ability to work under pressure About the role: Supervises and oversees team activities, ensuring each member meets the standards set by the company and the client. Tracks each team member's performance against specified account/program metrics and provides necessary support and assistance. Regularly engages in team management tasks (e.g., coaching and mentoring, performance feedback) and reports on the team's performance. Handles administrative duties for the team, motivates agents to reach their full potential to achieve professional growth targets, enhance account productivity, and boost overall compa...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata/NCR . those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. ...

Role & responsibilities Handle inbound calls for global clients Resolve customer queries and provide accurate support Maintain professionalism and customer satisfaction on every call Comfortable with rotational shifts and fast-paced work environment Strong problem-solving and listening skills. Skills Strong communication & interpersonal skills Active listening and problem-solving ability Customer-centric approach Ability to handle difficult conversations calmly Quick learner with adaptability Professional and clear telephone etiquette Perks and benefits Salary : as per experience (Salary are totally depends over experience) Both side cabs (if candidates address is within hiring zone) WhatsAp...

Dear Connections, Hiring Team Lead (E-commerce Escalation Inbound Voice Process) Bangalore We are looking for an experienced Team Lead for an E-commerce escalation inbound voice process. This is a mid-level hiring, and we will not be considering freshers for this position. The ideal candidate must be strong in communication, team management, and BPO operational hygiene. Location: Bangalore Client: Leading E-commerce Brand Work Mode: Day Shift, 6 days working with 1 rotational off Position Level: Mid-Level Hiring Required Qualifications and Experience Minimum 3 years of total BPO experience. Minimum 1 year of experience as a Team Lead with relevant supporting documents. Strong fluency in Engl...

Operations Team Leader The Operations Team Leader is responsible for developing measurement tools (KPIs) and strategies to meet the goals of each metric negotiated under the trade agreement with the client. He or she must also ensure that the development of the operation is carried out without any setback. Performs administrative duties for the team, motivates TLs and agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company. In this role, you have to work in sync with the rest of the stakeholders to drive performance and efficiency. Requirements: Excellent verbal and writ...

We are looking for a highly skilled and experienced Quality Team Leader to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a strong background in quality assurance and leadership, with excellent communication and problem-solving skills. Roles and Responsibility Lead the quality team in developing and implementing effective quality control processes. Conduct regular audits to ensure compliance with industry standards and company policies. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Develop and maintain quality metrics and reports to track performance. Provide training and coaching to team memb...

Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful change. Join us as we grow and scale! Rol...

Role & responsibilities 1. Candidates must have experience into handling a good team size and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Voice Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 2+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. 6 Excellent in Excel Preferred candidate profile On paper designation on AM is required for AM role BPO industry How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com o...

Role & responsibilities 1. Candidates must have experience into handling a good team size and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Voice Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 2+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. 6 Excellent in Excel Preferred candidate profile On paper designation on AM is required for AM role BPO industry How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com o...

Job Purpose The Trainer is responsible for delivering effective training programs for new hires and existing BDE & TCs in the contact centre/FOS. The role ensures agents are equipped with the necessary product knowledge, process understanding, soft skills, and compliance awareness to deliver excellent customer service. Key Responsibilities Conduct onboarding, product and Process training for new contact centre agents & BDEs at FOS. Deliver refresher and upskilling programs to existing staff on products, processes, systems, and customer service skills. Develop training materials, modules, and assessments tailored to business needs. Assess training effectiveness through tests, role-plays, and ...