1362 Aht Jobs - Page 5

As a Workforce Management Analyst at GlobalLogic, you will be responsible for driving capacity planning, forecasting, and workforce optimization for the operations. Your role will involve analyzing historical volume trends, seasonal patterns, and business drivers to generate accurate workload forecasts. Additionally, you will develop capacity plans, determine optimal staffing levels, monitor performance, and provide recommendations for peak period management. Key Responsibilities: - Analyze historical volume trends and business drivers to generate accurate short-term and long-term workload forecasts. - Develop capacity plans based on forecasted workload, staffing levels, and service level ta...

Job description TECH MAHINDRA IS HIRING FOR INTERNATIONAL VOICE CHAT PROCESS OPENINGS FOR VOICE CHAT PROCESS !!! TECH MAHINDRA LIMITED offers you an opportunity to join one of India's largest international telecom BPOs. (FRESHERS CAN ALSO APPLY) Key Responsibilities: Chat process Voice process Provide excellent customer service to clients across different time zones Resolve customer queries effectively and efficiently Demonstrate strong communication and interpersonal skills Education UG: Graduation Not Required LOCATION : Yerwada, Pune, Maharashtra Eligibility: Excellent communication skills HSC/Graduate candidates with minimum 6 months chat experience in a BPO. Ex-Employees can also apply,...

Job description TECH MAHINDRA IS HIRING FOR FRESHERS FOR CHAT PROCESS OPENINGS FOR CHAT PROCESS !!! TECH MAHINDRA LIMITED offers you an opportunity to join one of India's largest international telecom BPOs. Key Responsibilities: Chat process Provide excellent customer service to clients across different time zones Resolve customer queries effectively and efficiently Demonstrate strong communication and interpersonal skills Education UG: Graduation Not Required LOCATION : Yerwada, Pune, Maharashtra Eligibility: Excellent communication skills HSC/Graduate candidates Requirements: Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - Both-way cab facility (for ad...

Role & responsibilities Resolve international customer queries over chat. Minimum 6months of international dual chat exp. Identify and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer account through open and interactive communication. Requirements and skills Prove customer support experience or experience as a client service representative. 35+WPM Typing speed with 90+accuracy. Familiarity with CRM system and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize and manage time effectively. Dual chat concurrency. Pe...

Customer Support Executive International Voice Process Location: Malad West, Mumbai Job Type: Full-Time Working Days: 5 Days(2 Rotational Week Off) Shift: Rotational shifts Freshers are welcome Education: Graduate or Undergraduate (with relevant experience) Job Responsibilities: Handle inbound and outbound calls from international customers. Provide support for queries related to products, services, or accounts. Maintain high levels of customer satisfaction through effective communication. Document customer interactions and escalate issues when necessary. Meet daily performance targets including call quality and resolution time. Requirements : Excellent spoken English and communication skill...

Operations Team Leader CSS Outbound Gurugram/ Noida Eligibility: Excellent verbal and written communication Must have ability to work under pressure Experience in Sales will be mandatory About the role: Supervises and oversees team activities, ensuring each member meets the standards set by the company and the client. Tracks each team member's performance against specified account/program metrics and provides necessary support and assistance. Regularly engages in team management tasks (e.g., coaching and mentoring, performance feedback) and reports on the team's performance. Handles administrative duties for the team, motivates agents to reach their full potential to achieve professional gro...

#Urgent Hiring for support staff. #Team Leader Operations #Sales Team Leader Operations( Female ) #Process Trainer( Female ) #Location : Noida, Sector 63 Requirements #Good Communication Skills is required in English #Salary : Salary max Up to 30 CTC (Depends upon the interview and last CTC) #Working days:- 06 Days working #Immediate Joiners (Work from Office only) #At -least 1.5 years experience required in inbound and outbound sales process in BPO sector with same Domain( Department ), Only experience person can apply. #Salary : Up to 3.6 LPA #Immediate Joiners Preferred #ATL level candidates can also apply #Send your resume to: 7678520825. Role & responsibilities *We are looking for a can...

Key Responsibilities: -Lead, manage, and motivate a team of sales agents to achieve daily, weekly, and monthly sales targets. -Monitor team performance and provide ongoing training, feedback, and performance improvement plans. -Ensure adherence to call quality standards, scripts, and sales compliance guidelines. -Analyze performance reports and metrics to identify gaps and improvement opportunities. -Conduct team meetings, coaching sessions, and sales motivation activities. -Ensure smooth execution of process updates, new sales strategies, and product knowledge sharing. -Handle escalations and resolve customer or process-related issues effectively. -Collaborate with Quality, Training, and HR...

Job Title: Sales Team Leader Location: Noida / Gurgaon Shifts: Rotational (24*7) Transport: Both Side Cabs Provided Experience: 48 years (Minimum 1–2 years as a Team Leader in an International BPO sales process) Job Description: We are seeking a dynamic and results-driven Sales Team Leader with prior experience in an International BPO Sales process . The ideal candidate will be responsible for leading a team of sales agents, driving performance, and ensuring achievement of business targets in a fast-paced environment. Key Responsibilities: Lead and manage a team of sales representatives in an international voice process Monitor team performance on KPIs like sales targets, conversion rates, q...

Job description We are looking for Team Leader with Call centre/ BPO experince, who can travel with us with our professional path Responsibilities Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. Dialer Management exposure & usage is must. Knowledge of Excel & good working skills in Systems. Required Candidate profile Candidate with 2+yrs in Inbound Voice process from domestic Call center domain with strong Team Handling experience. Along with Tamil & good English, knowing any one languages - Hindi/Telugu/Malayalam must. Walk-in -- Monday to Saturday (10 am to 6pm) Contact person a...

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Call or WhatsApp@8447354810 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at Shivam.upadhyay@ienergizer.com . For queries, reach out to HR Shivam on 8447354810 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Stron...

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Call or WhatsApp@ 7678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at shobha.k@ienergizer.com . For queries, reach out to HR Shobha on 9711881552 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

About The Role Skill required: Retirement Solutions - New Business Processing Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 1...

About The Role Job Title – Industry SME – Banking / Senior Manager S&C GN SONG Management Level :06 – Senior Manager Location :Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Experience: 10+ Years preferably in a Bank Educational Qualification :Post Graduation in Business Management Job Summary : We are seeking an initiative-taking and experienced Senior Manager to lead our Customer Service team,...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

We have urgent opening in 102/108 Ambulance services at Uttar Pradesh for the post of Team Leader .please find the details below & share your resume , if Interested. Responsibilities: Team Management, Attrition management, Shrinkage, AHT, CSAT, SLA Management, Briefing, Call flow We want- 2 year as a TL or 5+ year as Customer care can also apply who have team handling Experience Education : Any Graduate Must be comfortable to work in rotational shift.

We have urgent opening in 102/108 Ambulance services at Uttar Pradesh for the post of Team Leader .please find the details below & share your resume , if Interested. Responsibilities: Team Management, Attrition management, Shrinkage, AHT, CSAT, SLA Management, Briefing, Call flow Education : Any Graduate Must be comfortable to work in rotational shift.

Hiring for international voice process Min 1 yr exp. in international voice grad/ug both can apply min pkg:35k location:noida max pkg:50k location:gurgaon both side cab contact n ping me on:8448760516 sonam.imaginators@gmail.com

Location : Lucknow Responsibilities: Team Management, Attrition management, Shrinkage, AHT, CSAT, SLA Management, Briefing, Call flow Education : Any Graduate Must be comfortable to work in rotational shift

We are at Teleperformance hiring for Team leader Location -Jaipur Requirements: Must be graduated Good communication skills required Have good knowledge of attrition and shrinkage. Or operation matrics Responsibilities: Ensure KPIs & KRAs are met Drive Attrition Control initiatives Lead team performance improvement Manage shrinkage reduction strategies Monitor CSAT, TAT, AHT metrics Interested candidates reach me on this mail id: rozy.rozy1@teleperformancedibs.com

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be ...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Hi There, We are hiring for Associate Manager role. Location : Hyderabad - Manikonda Shifts: 24/7 rotational shifts with 2 weekly offs Experience: Customer Service and Banking experience (International BPO) along with team management experience. Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing p...