326 Aht Jobs - Page 5

4 years in BPO International Customer Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Min 2 years exp as a TL is MANDATORY. Candidate should have hands-on experience in GIS Domain. Details: Job Level: B1 - Designation: Team Lead (GIS) - Location: Hyderabad (Gopanpally) - Process Type: Non-voice process - Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs. - Highest Qualification: Graduation is mandatory . - Experience Required: 24 to 36 months of experience as TL (On paper/Off paper) - Language: Proficiency in English (reading, writing, and speaking) is mandatory . NP-0-30days. Interested candidates can also share their resumes at 9740391528 with the subject line "GIS HYD"

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. Candidate should have atleast 1 year of experience as a TL in international process with good communication skills. Interested candidate can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Regards, Rajal Garg

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

International Customer Support voice process Minimum 1 Year in International/Domestic Voice Support Graduate (Mandatory) CTC: 4.5LPA Bangalore (Electronic City) 24/7 Rotational (US Shifts) Both Way Cab HRMayur - 7357769199

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects Shift Timings Flexible 24x7 ,rotational shift ,rotational week off Contact-Rupali Devlekar E-rupali.devlekar.C@eclerx.com M-7678009271 eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Requirements: Candidate should hold max 1.5 yrs of experience in RTA (WFM) Good communication skills Ability to work in different shifts 24*7 (Includes night shift) Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Immediate joiners preferred Job Description Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes. Responsible for approving and plotting real- time schedule exceptions, and increasing accurate, timely, and relevant intraday reports. Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required. Ability to conduct root cause analysis and provide operational actions. Publish intraday reports and attendance at regular intervals. Recommend overtime requirements. Provide ad-hoc data and regular reporting. Work extensively on worksheets. Kindly confirm your availability through a call or an email bhagyashri.kadam@etraveligroup.com | 9076091032 Refer your friends who would be interested for this job role. OR Feel free to walk in for the Interview on the below mentioned address

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 16LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

Send resume to: Khushi@wissenpro.com Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Strong project handling, operational management and team management skills Ability to drive performance and ensure high-quality service delivery experience in domestic customer service as a Team Leader Excellent spoken English communication skills

Role As a Team leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the teams Performance. What you should have 4 years experience developing the above skills. Experience must include tele-marketing job. Should be familiar with effective objection handling. Extremely detail oriented and ability to organize. Bachelors Degree. 5 Days Working (2 Rotational Week off) If Interested, please share resume on 7506053923

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Roles & Responsibilites : Provide customer support via VOICE for international customers. Resolve customer queries and requests. Manage customer expectations and ensure customer satisfaction. Respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Preferred candidate profile: Minimum 6-12months of experience in International is mandatory. Must be Immediate Joiner Ready to Relocate Perks and benefits: Both side cab , Loyalty bonus, Salary best in the industry 5 days working. If interested than send your updated resume on: Karan.sehgal1@techmahindra.com or Reach at - +91 9354359873

Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Rotational shifts

Position: Assistant Manager- Operations Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the client and the company , ensuring seamless operations and fostering strong client relationships. Oversee daily operations , ensuring adherence to SLAs , performance goals, and client satisfaction. Identify opportunities for operational improvements and implement strategies to enhance key performance metrics (AHT, CSAT, Quality, etc.). Manage team attrition by creating a motivating and employee-friendly work environment. Define and set performance targets across all levels (Assistant Managers, Team Leaders, Quality, and Agents). Design and present performance reviews to both the client and company leadership team. Ensure profitability and cost-effectiveness of the project. Facilitate site calibrations to ensure clarity, stability, and alignment across multiple locations. Monitor and manage team performance , providing coaching and performance improvement plans when necessary. Engage in regular stakeholder interactions to ensure business alignment and effective communication. Analyze statistical performance trends and devise actionable strategies for improvement. Conduct root cause analysis to identify performance gaps and implement corrective actions. Education & Essential Experience: Graduate in any discipline. Minimum 2+ years of experience in a managerial role within a BPO/Contact Center environment. Strong analytical mindset , attention to detail, and problem-solving skills. Experience in staffing adherence, schedule management, and workforce optimization . Proven ability to lead and manage teams effectively in a dynamic and fast-paced environment. Experience with client engagement and stakeholder management . Exposure to P&L management is an added advantage. Strong communication (written and verbal) and interpersonal skills . Personal Style & Key Competencies: Inspirational leader with the ability to motivate and mentor teams . Innovative mindset , with the ability to anticipate market trends and operational challenges. Strong decision-making ability backed by data and industry insights. Highly persuasive , detail-oriented, and strategic in approach. Adaptable to fast-paced and evolving environments . Committed to integrity, accountability, and delivering results . Sales-oriented mindset , with a focus on performance and revenue generation. Preferred Candidate Profile: Prior experience in the content moderation is highly preferred. Experience in managing multiple shifts and handling high-performance teams . Expertise in process improvements, automation, and operational efficiency strategies . Perks & Benefits: Competitive salary with performance-based incentives. Health & wellness programs to support work-life balance. Career advancement opportunities within a rapidly growing organization. Comprehensive learning & development programs to enhance skill sets. A dynamic and inclusive work culture that fosters growth and collaboration. Interested candidate can share their cv at -sonam.singh1@igtsolutions.com

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on - sonam.singh1@igtsolutions.com or 9953150816 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply. Interested candidate can share their cv at sonam.singh1@igtsolutions.com. or at "9953150816"