1362 Aht Jobs - Page 4

Role & responsibilities Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role: Support Team/Coach (SME) shall: Support in the new hire experience classroom including crosschecks and contact handling. Possess knowledge of where learners are in their learning whenever providing support. Facilitate debrief sessions. Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. Attend and engage in the reinforcement training and contribute when applicable. Support questions through various communication tools. Supervise a...

Roles and Responsibilities Hiring for QTL Location: Bangalore For QA Location: Jaipur. Conduct call audits, calibrations, and monitoring to ensure quality standards are met. Utilize QC tools such as BQM, Dashboards, KPIs, and Metrics to identify areas for improvement. Provide feedback on performance gaps through CSAT analysis and Pareto charts. Implement Six Sigma methodologies to resolve issues related to defect prevention. Collaborate with team members to achieve SLA targets using TNI, BQM, RCA, TNA, PIP, (Total Network Inventory) management. Contact HR: Yamanur K 9449900627 yamanurappa.kuri@teleperformancedibs.com

Senior Specialist Required Experience: Min 1 Year in International Voice Process Graduates Only 24\7 rotational shifts CTC: Up to 5.75LPA+ Variables Location: Bangalore Immediate Joiners Only 5 days working 2 Way Cab Contact Naina: 9828833756 Perks and benefits Incentives + Variables Both way cab

Hi Jobseekers Greetings from Shiningstars Job Title: Team Leader Operations (B2B Sales Experience Mandatory) Location: Lucknow Experience Required: 3 - 5 Years (Minimum 1 Years as Team Leader On Paper Mandatory) Education: Graduate Mandatory Package: 4.50 LPA Languages: English & Hindi Mandatory Eligibility Criteria Graduate Mandatory. 3-5 years relevant experience. Minimum 1 year on-paper TL experience Mandatory. Experience in B2B sales is Mandatory. Key Responsibilities Lead and manage a team to achieve KPIs. Ensure smooth workflow and operational efficiency. Handle customer/process escalations with ownership. Conduct coaching, feedback, and performance reviews. Monitor key metrics: Attrit...

Assistant Manager Operation Domestic Voice Process-Diversity profile only-Female Min 1 yr exp as AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Call/WhatsApp cv to Neha 8287267407 Required Candidate profile Call/WhatsApp cv to Neha 8287267407 Work From Office-Lucknow only not for Delhi/NCR.Apply those who can relocate in Lucknow Diversity profile only-Female

Greetings from ReSource Pro! Job Title: Associate and Analyst Working Experience: 2 - 5 years Department: US Property and Casualty (P&C) Insurance Minimum Qualifications: Any Graduation Purpose of the Position: Join our dynamic team at ReSource Pro India and elevate your career in the US Property and Casualty (P&C) Insurance sector. We are seeking passionate professionals to contribute to our innovative and forward-thinking environment. Key Responsibilities: • Insurance Expertise: Mastery in Rating/Online Rating, Quoting, Submissions, and Endorsement tasks. • Industry Knowledge: In-depth understanding of Lines of Business (LOBs) such as Workers Compensation, Business Owners Policies, General...

Hiring or Team Leader - BPO *Graduation mandatory *Min 1yr prior TL Exp mandatory in BPO *Excellent with TL Metrics *Sales exp/knowledge added advantage *Excellent verbal skillls in English *Salary upto 5 LPA *Immediate joining *Walkin interview Provident fund Health insurance

The Data Analyst is responsible for tracking, analyzing, and forecasting workforce and operational metrics to enable efficient delivery across Deal Operations and QA functions. This role ensures optimum capacity planning, utilization, and performance reporting, while supporting leadership with insights to drive business decisions. The analyst acts as a key enabler between Operations, QA, and Delivery leadership, maintaining visibility into performance, volumes, and productivity across multiple workflows. Key Responsibilities Workforce Planning & Scheduling Monitor and forecast volume trends, productivity, and staffing requirements across workflows. Create and manage rosters, shift schedules,...

Hiring now! *No Placement Charges* Gurgaon & Noida based top BPO giants > US/UK Voice > Blended > Chat & Email > Quality analyst : BPO (Max 3.5LPA) Call HR directly: 9075774159 / 9217258830 / 6386120495 WhatsApp your resume for instant scheduling. Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-5.5 LPA (16-37K In-hand) 6:Excellent Spoken English Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata No position in Gurgaon and Hyderabad those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Key Responsibilities Team Management: Lead, motivate, and supervise a team of call center representatives. Performance Monitoring: Monitor daily operations, track key performance indicators (KPIs), and provide constructive feedback and coaching to agents. Customer Service: Handle escalated customer issues and complaints, working to resolve them efficiently. Training & Development: Develop and implement training programs to enhance agent skills and support professional growth. Reporting & Analysis: Analyze call center data to identify trends, prepare performance reports, and provide insights for improvement. Process Improvement: Implement strategies and process improvements to enhance call ce...

Min Requirement: 2 yrs of experience in International Voice (Customer Service) Location: Mysore & Bangalore CTC: Up to 7 LPA + Variables Benefits: 2-way cab Working Days: 5 days Shifts: Rotational Contact: Anmol – 9828132262/ Naina – 9828833756 Perks and benefits Night shift allowances, Incentives

Roles and Responsibilities Manage a team of agents to achieve sales targets through effective coaching, training, and performance evaluation. Develop and implement strategies to reduce shrinkage, attrition, and improve overall team productivity. Ensure timely resolution of customer complaints and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, TAT, SLA, KPI, and KRA to optimize BPO operations for e-commerce clients. Collaborate with cross-functional teams to drive business growth through innovative solutions. Desired Candidate Profile 4-9 years of experience in BPO industry with expertise in team handling, team coaching, and team motivation. Proven track recor...

Location: Navi Mumbai Education: Graduate Shifts: 5 rotational working days with 2 rotational off. Roles & Responsibility: Should have experience into US Healthcare Chat operations or any other customer centric domain. Helping agents to resolve queries regarding transport. Monitor team performance against KPIs such as AHT, Quality, CSAT, and TAT. Lead a team of chat associates supporting US healthcare clients (payer or provider process). Handle escalations and provide timely resolution in compliance with client expectations. Prepare daily/weekly/monthly reports on team performance and present them to management. Experience in Chat / Non-Voice process in a healthcare BPO or any operations. Pe...

Total 3 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities 1. Candidates must have experience into handling a good team size and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Voice Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 2+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. 6 Excellent in Excel Preferred candidate profile On paper designation on TL is required for same role Must be from Telesale or outbound process BPO industry How to Apply Interested Candidate can share their up...

Customer Support Associate International Voice Process Freshers & Exp Both can apply... Required: Min. 1 Year exp into International Voice- Customer Support Locations: Hyderabad Shift: Night Shift (Immediate Joiners Only) Experience: Freshers & Experienced ( min. 1 yr Customer Support Exp preferred) Qualification: UG / Graduate Working Days: 5 days working | 2 rotational offs Facilities: 2-way cab provided Salary: Up to 4.8 LPA Work Mode: Work from Office Job Description: We are hiring Customer Support Associates for an international voice process. The role involves handling inbound/outbound calls, assisting global customers, resolving queries professionally, and ensuring excellent service d...

Hiring for Team Leader, Lead and manage a team of operations professionals to achieve business objectives. Like a Rostering, Shrinkage, Attrition, AHT, CSAT, SLA Management, People Management Skills, Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requirements Proven experience as a Team Leader or similar role in a BPO/Call Centre environment. Strong knowledge of international operat...

Hello Job Seekers, Greetings from Shining Stars ITPL! We are looking for an experienced and target-driven Sales Team Leader to supervise, mentor, and guide a team of sales executives. The ideal candidate should have proven sales leadership experience, strong communication skills, and the ability to drive conversions effectively. Job Description Job Profile: Sales Team Leader Location: Gurugram Salary: Upto 6 LPA Experience: Overall Minimum 3 years of experience and 1 team lead Working Days: 6 Days Working Process: Sales (Outbound/Tele-Sales/B2C/B2B depending on company) Qualification : Any UG or Graduate Key Responsibilities: Lead, manage, and motivate a team of sales executives to achieve d...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role: Support Team/Coach (SME) shall: Support in the new hire experience classroom including crosschecks and contact handling. Possess knowledge of where learners are in their learning whenever providing support. Facilitate debrief sessions. Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. Attend and engage in the reinforcement training and contribute when applicable. Support questions through various communication tools. Supervise assigned team to meet or ...

Skill required: Retirement Solutions - New Business Processing Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Tower:UK PensionsLevel:Management CL7 What are we looking for? Bachelor s degree in business administration, operations management, or a related field 15 years of experience in UK Pension, with a proven track record of successfully managing and leading teams. Previous experience in managing a team of professionals. Strong leadership skills, with the ability to motivate and inspire team members. Excellent communication skills, both written and verbal, with the ability to effectively present complex information t...

Skill required: Retirement Solutions - Payment Operations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Tower:UK PensionsLevel :Management CL7 What are we looking for? Bachelor s degree in business administration, operations management, or a related field 10+ years of experience in UK Pension, with a proven track record of successfully managing and leading teams. Previous experience in managing a team of professionals. Strong leadership skills, with the ability to motivate and inspire team members. Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a...

Were Hiring: Team Leader Sales (BPO / E-commerce) Location: Gurugram Salary: Up to 6 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader ! Role Overview Were seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations . If you excel at coaching teams, achieving targets, and improving performance—this is the perfect opportunity for you! Key Requirements Bachelor’s Degree. 3+ years of overall experience in the BPO E-commerce domain . 1+ year as a Sales Team Leader in a BPO setup. Strong lead...

Roles and Responsibilities : Manage a team of customer service representatives to achieve high levels of customer satisfaction, first call resolution rates, and overall performance metrics. Develop and implement effective training programs to improve team skills, knowledge, and productivity. Analyze data to identify trends, opportunities for improvement, and areas for process optimization. Collaborate with other departments to resolve complex issues and ensure seamless communication. Job Requirements : 1-5 years of experience in BPO/Call Centre environment as an SME or similar role. Strong understanding of AHT (Average Handle Time), CSAT (Customer Satisfaction), attrition (staff turnover), s...