1073 Aht Jobs - Page 39

International Technical Voice Process Experience -1 year min in Int Technical Process(SD) Qual- Graduation Mandatory Location - Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah- 7737536478 / genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA+Incentives+Allowances Both Side Cab

BPO Training Manager -Chandigarh MUST HAVE EXCELLENT LEADERSHIP AND PRESENTATION SKILLS MUST HAVE 12 YEARS OVERALL AND 6+ TRAINING DOMAIN EXPERIENCE MUST BE FINE WORKING IN ROTATIONAL SHIFTS GRADUATION IS MUST SALARY UPTO 14 LPA

Position: Team Lead Department: Operations Overview: Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing orders). Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis. Conducts performance management activities for team members supervised. Conducts timely planning, assessment, and feedback meetings as stipulated in the company's performance cycle. Handles escalation calls from CSR's as, exercising discernment on whether or not individuals are capable of handling complex customer calls Prepares reports on top and bottom perform...

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Telugu Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Experience required: Minimum 18 months experience as a Team Lead in voice process Minimum 5 year of overall work experience in premium contact centers. Responsibilities: Supervise and manage the daily activities of the operations team members Develop and implement operational procedures to improve efficiency and effectiveness Ensure appropriate staffing levels are maintained to meet organizational objectives Develop and oversee training programs to enhance the skills and knowledge of operations team members Manage and track team KPIs and ensure goals are met or exceeded Coordinate with other departments to ensure seamless flow of operations Provide regular reports on team activities, success...

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training ne...

Hiring for International Voice Process (Customer Support) Require Exp: Min. 6 months into International Voice Process Skills: Customer Service, CSAT, AHT, Customer retention, Handling Escalations Must have excellent communication skills CTC: Up to 4 LPA Location: Bengaluru Qualification: Undergraduate or Any Graduate Work from office Shifts: Night (Rotational) 5 Days Working; 2 days rotational off Notice: Only Immediate Joiners HR Khushi (9251684422)

RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have...

Email your resumes: Khushi : | Khushi@wissenpro.com Raveena : Raveena@wissenpro.com Apply now! Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scor...

Email your resume to: Raveena@wissenpro.com or Khushi@wissenpro.com Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team me...

Job Title: Inside Sales Team leader/Assistant manager Work Location: Pune Previous experience: 3-4 years of experience in leading Inside sales, account management, or business development. Shifts: US Shifts Job Overview: The Inside Sales Leader is responsible for leading a team of Inside Sales Associates (ISAMs) to drive account growth, manage customer relationships, and ensure efficient sales pipeline management. This role requires strong leadership, stakeholder management, and the ability to coach and develop team members. The Team Leader will collaborate with branches, field representatives, and internal teams to align sales strategies, drive sales campaigns, and improve overall team perf...

Roles and Responsibilities Manage sales team performance, ensuring targets are met through effective coaching, training, and feedback. Oversee daily operations on the floor to minimize shrinkage and attrition rates. Develop strategies to improve customer satisfaction (CSAT) scores by monitoring KPIs such as AHT, CSAT, LG. Ensure timely completion of tasks related to SLA management, including call monitoring and reporting. Foster a positive work environment that encourages team motivation, collaboration, and goal achievement. Desired Candidate Profile 1-6 years of experience in BPO/call center industry with expertise in sales team leading or similar role. Strong understanding of key performan...

International Voice Process Min exp. 6 months in Int Voice Process CTC-Upto 4.92LPA + Incentives Both Side Cab Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah: 7737536478

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

Hiring for International Voice Process (Customer Support) Require Exp: Min. 6 months into International Voice Process Skills: Customer Service, CSAT, AHT, Customer retention, Handling Escalations Must have excellent communication skills CTC: Up to 4.2 LPA Location: Pune Qualification: Undergraduate or Any Graduate Work from office Shifts: Night (Rotational) 5 Days Working; 2 days rotational off Notice: Only Immediate Joiners

Experience in BPO Industry- Travel- International process Customer service - GDS & Amadeus Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

Job Responsibilities (Sr. Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery fo...

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Hindi and Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

Hiring for Supervisor Quality & Training International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Quality in BPO Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with c...

Leading BPO in Kolkata Hiring for Quality Analyst Must have minimum 1 Year experience in Quality in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? We’re looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training n...

Hiring collection manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

We are hiring for Banking team leader ( Domestic) Need Good communication Operation team handling experience minimum 1 year on paper Team leader Experience Knowledge about Attrition , Shrinkage , AHT, CSAT , Open to work in day shift 6 days working / 1 off Job location : Malad Interested candidate can share cv @ shamina.sayyed@teleperformancedibs.com

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...