1073 Aht Jobs - Page 36

job Description Quality Analyst Skills: Banking process ( international Banking Experience) AML, KYC, Role Description :- This is a full-time on-site role for a Quality Analyst AML KYC located in Chennai. The Quality Analyst will be responsible for quality control and assurance in Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. Day-to-day tasks include monitoring, evaluating, and improving quality management systems, conducting analytical assessments, and ensuring compliance with regulatory standards. The role requires routine communication and reporting to maintain high-quality standards. Qualifications: - Proficient in Quality Control, Quality Assurance, and Quality Man...

Must have Min 1+yrs Exp as Team Leader from International Technical Support Voice Chat process BPO Good Team Handling Exp from International Tech Support Voice Chat Process. Fluent English US Shifts Call 8447780697 send CV monu@creativeindians.com

*Hiring for Banking International Voice Process* *INBOUND CUSTOMER SERVICE* *SUPERLATIVE COMMUNICATION IS REQUIRED* *ROTATIONAL SHIFTS, 5 DAYS WORKING* *BOTH SIDE CABS* *Gurugram* SAL- 45k IN HAND + INCENTIVES CONTACT AVNEET KAUR 8588840209 Required Candidate profile * 1 YEAR INTERNATIONAL Banking Voice EXPERIENCE MANDATE* *GRADUATION MANDATE *EXCELLENT COMMUNICATION SKILLS MANDATE*

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

J ob description Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share resume on: - Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

Roles and Responsibilities Minimum 1 year on paper team leader experience. Customer service ,Voice process Knowledge abut Attrition, Shrinkage, AHT ,CSAT, BQM Open to work in rotational shift 5 days working / 2 rotational off job location : Malad interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

Hiring for Customer Support: Voice Process Must have Excellent communication skills Required: Min. 1 year of experience into Customer Support Skills: Handling inbound/outbound calls, CSAT, AHT, BPO Metrics, Customer Service Freshers can also apply (Take home: 17k in hand) Experienced salary (CTC: Up to 26k) Incentives Up to 40-80k (Performance based) Qualification: 10+2 /10+3 / Grad / PG Location: Bangalore Work from office Day shifts 6 days working, 1 day rotational off CONTACT: Kamya- 9084148502

Hiring for Customer Support: Voice Process Must have Excellent communication skills Required: Min. 1 year of experience into Customer Support Skills: Handling inbound/outbound calls, CSAT, AHT, BPO Metrics, Customer Service Freshers can also apply (Take home: 17k in hand) Experienced salary (CTC: Up to 26k) Incentives Up to 40-80k (Performance based) Qualification: 10+2 /10+3 / Grad / PG Location: Bangalore Work from office Day shifts 6 days working, 1 day rotational off CONTACT: Kamya- 9084148502

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 10–15 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits,...

Role Overview: - We are seeking a seasoned and customer-obsessed leader to head our Customer Support team in the fast-paced world of retail and eCommerce. - The ideal candidate will have deep experience in managing omni-channel customer support operations, driving customer satisfaction, and resolving high-volume queries with empathy and efficiency. - This role is pivotal in shaping post-purchase experiences, managing escalations, and ensuring seamless interaction between our brand and our customers. Key Responsibilities: Team Leadership & Development: - Build, lead, and coach a scalable customer support team across voice, chat, email, and social platforms. - Set and monitor KPIs such as TAT,...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understa...

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrin...

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15–20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shri...

Job Description The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency.Key Responsibilities:1. Real-Time Monitoring:• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:• Track an...

Kindly read the JD and only eligible candidates are requested to share their CV in 9740391528 with Subject Line : "GIS TL" Designation: Team Lead (GIS) Location: Hyderabad (Gopanpally) Process Type: Non-voice process Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs. Highest Qualification: Graduation is mandatory . Experience Required: 24 to 36 months of experience as Team Lead (On Paper/ Off Paper) The candidate should be able to calculate Attrition/Shrinkage/AHT Should be very good with MS Excel Experience in GIS domain is mandatory. Language: Proficiency in English (reading, writing, and speaking) is mandatory . Benefits: T...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching :...

4 years in BPO International Customer Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Roles and Responsibilities Manage a team of customer service representatives to deliver exceptional inbound voice processing services. Oversee project handling, including AHT management, attrition reduction strategies, and team performance monitoring. Develop and implement effective training programs to improve communication skills among team members. Ensure compliance with quality standards and industry regulations in the BPO domain. Desired Candidate Profile 6-10 years of experience in Inbound Customer Service or similar roles. Strong background in BPO Customer Service, Voice Process, Domestic Voice Process, Project Handling, Team Handling, Escalations, Attrition Management. Excellent cust...

Position: Assistant Manager- Operations Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the cli...

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility a...

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Succes...