1362 Aht Jobs - Page 3

Need Min 1+yrs exp as Team Leader in International Banking Customer Service Voice/ Non Voice/ Payments Well Versed KPI's & Team Handling 24/7 Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata,Bengalore,Hyderabad Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

We're Hiring: Team Leader Sales | B2B | Escalation | BPO / E-commerce Location: Bengaluru Salary: Upto 7 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview We're seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales &Escalation Team Leader...

We're Hiring: Team Leader Sales | B2B | BPO / E-commerce Location: Lucknow Salary: Upto 4.5 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview Were seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales Team Leader in a BPO setup. Strong le...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Identify, develop, streamline and/or improve Management metrics, business rules, processes and procedures Ensure Account Management reporting continuously provides adequate, timely and useful support and information that business policies, business rules, processes etc are operating efficiently and effectively and in-line with health care operations Assist in the facil...

We are hiring Team Leads for our International Banking processes in Concentrix. There are three different LOB openings across Collections, Voice, and Back Office operations . If you have strong leadership skills and experience in managing teams in international banking, we want to hear from you! Key Responsibilities: Lead and manage a team handling International Banking processes (Collections / Voice / Back Office). Monitor team performance, ensure SLA compliance, and maintain quality standards. Handle escalations and provide timely resolutions. Conduct team huddles, coaching sessions, and performance reviews. Drive process improvements and enhance customer experience. Ensure compliance with...

About the Role: We are looking for a highly motivated and experienced Customer Support SME with strong floor handling capabilities. The SME will serve as a go-to expert for support agents, ensuring consistent delivery of high-quality customer interactions across channels (Voice, Chat, Email). You will drive performance coaching, monitor process adherence, and support the floor operations to improve service KPIs. Key Responsibilities: Act as a first point of contact for support agents for process, product, or policy-related queries Provide real-time support on the floor, handle escalations, and ensure adherence to SOPs Monitor live dashboards (AHT, SLA, CSAT, FCR) and proactively guide agents...

Hello Job Seekers, We are seeking a dynamic and experienced Team Lead to oversee our operations in Bangalore. Location: Bangalore Budget - Upto 5.9 LPA (English + Hindi ) ** On Paper experience as a Team lead in any customer service / Escalation process / Sales Team lead role for at least 1 year into BPO is a must. ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time (AHT), and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievement of team goals and...

Hi Job Seekers, We are looking for an experienced Team Leader (Sales) to join our growing team in Lucknow. Experience: Minimum 3 years overall experience, including 1 year as a Team Leader Qualification: Graduate Salary: Up to 4.5 LPA Key Roles & Responsibilities Lead, motivate, and manage a team of sales executives to achieve daily/weekly/monthly targets. Monitor team performance and provide coaching, feedback, and training where required. Analyze sales data and prepare performance reports. Manage team productivity, attendance, shrinkage, and attrition effectively. Conduct regular team meetings and sharing of best practices. Required Skills & Competencies Minimum 3 years of Overall experien...

Role & responsibilities:- Process Executive Responsible for inbound & outbound calls with end customers to resolve customer queries. Responsible for reverting customer queries via email. Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action. Responsible for providing high quality customer service by responding to telephone inquiries and customer requests. Preferred candidate profile Education Graduate Strong verbal & written Communication Skills. Flexible to work in 24*7 shift timings.

Job description TECH MAHINDRA IS HIRING FOR CHAT AND VOICE PROCESS OPENINGS FOR CHAT PROCESS !!! TECH MAHINDRA LIMITED offers you an opportunity to join one of India's largest international telecom BPOs. Key Responsibilities: Chat process Voice process Provide excellent customer service to clients across different time zones Resolve customer queries effectively and efficiently Demonstrate strong communication and interpersonal skills Education UG: Graduation Not Required LOCATION : Yerwada, Pune, Maharashtra Eligibility: Excellent communication skills HSC/Graduate candidates Requirements: Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - Both-way cab facil...

Job Responsibilities Handle customer interactions daily with zero availability time. Ensure SLAs are met consistently at individual and team levels. Meet and exceed all performance thresholds. Focus on key KPIs like RSAT, AHT, and customer experience. Constantly remain abreast of new changes. Implement feedback and corrective actions to avoid repeat instances. Skills Required Excellent communication skills (prior experience in contact center is not mandatory). Strong team player. Strong domain knowledge preferred. Strong feedback implementation skills. Possess a positive attitude and ability to promote brand value. Ability to work in any shifts, with majority being night and midnight shifts....

Hiring for Assistant Manager Operations (Female Candidates Only) Location: Lucknow We are looking for an experienced Assistant Manager Operations for one of our leading BPO clients in Lucknow. The candidate must come with solid BPO experience and must be an immediate joiner. Company Requirement: We are hiring for a BPO process where the AM will be responsible for managing Team Leaders and full-time employees, ensuring process performance, people management, and operational excellence. Role Details: Working Model: Work from Office Package: Up to 5.5 LPA Immediate joiners will be given preference Eligibility Criteria: Must be a Graduate (No undergraduates) Minimum 5 years of overall BPO experi...

Hi Jobseekers Greetings from Shining Stars Job Title: Team Leader Operations | Escalation & Sales (B2B) | E-commerce Location: Bangalore Experience Required: 3 - 5 Years (Minimum 1.5 Years as Team Leader on Paper Mandatory) Education: Graduate Mandatory Package for Escalation : 5.9LPA (Hike upon last drawn) Package for Sales (B2B): 07LPA (Hike upon last drawn) Languages: English & Hindi Mandatory Eligibility Criteria Graduate Mandatory. 3-5 years relevant experience. 1.5+ years on-paper TL experience Mandatory. E-commerce process experience preferred for Escalation Team Leader. B2B Sales experience preferred for Sales Team Leader. Key Responsibilities Lead and manage a team to achieve KPIs. ...

Process Associate Job Description Provide customer service to existing customers over webchat. Job Requirements Deliver high-quality customer service and ensure customer satisfaction. Offer assistance to customers and provide First Call Resolution (FCR). Meet targets such as Quality, CSAT, AHT, Compliance, Attendance, and Adherence. Adhere to internal policies to ensure compliance with legal parameters and company policies and procedures. Competencies/Skills Excellent communication skills. Ability to work in a target-oriented environment. Good team player. Ability to multitask. Typing speed of 35 wpm. Qualifications Undergraduate / Graduate with 1 - 3 years of relevant work experience. Custo...

We are looking for enthusiastic individuals to join our US Soft Collections Process team. As a customer service representative, you will be responsible for managing soft collections for our US-based clients, ensuring effective communication, and maintaining high standards of customer service. Key Responsibilities: Handle US Soft Collections calls in a professional manner. Provide excellent customer service through active listening and effective communication. Resolve payment-related issues, ensuring the smooth collection of outstanding debts. Maintain accurate records of customer interactions and payments. Collaborate with other team members to achieve process goals and targets. Work with cl...

Hiring now! *No Placement Charges* Gurgaon based top BPO giants > Chat and Email Support > Quality analyst Backend : BPO (Max 3.5LPA) Call HR directly: 9075774159 / 9217258830 / 6386120495 WhatsApp your resume for instant scheduling. Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-4.5 LPA (16-34K In-hand) 6:Excellent Spoken English Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

Role & responsibilities Minimum one year of experience in International Voice Process. Should have excellent communication skills. Flexible to work in rotational environment. Good thought process Should be sincere, focused and a stable working professional. Undergraduate/Graduate Kindly share your CV at saloni.tanwar1@aexp.com

Job description We are looking for a detail-oriented and proactive WFM Real Time Analyst to monitor live operations, support workforce scheduling, and ensure service levels are consistently met. The ideal candidate will be responsible for tracking agent activities in real time, responding to operational changes, and helping to optimize staffing to meet customer demands. Key Responsibilities: Monitor real-time performance metrics such as adherence, service levels, average handle time, and occupancy. Track agent availability, breaks, and schedule compliance during the shift. Provide immediate alerts and recommendations to team leads or supervisors in case of deviations. Coordinate with the sch...

Job Purpose We are seeking an experienced Power BI & SQL Developer with strong expertise in data visualisation, dashboard development, and SQL query optimisation. The ideal candidate must have hands-on experience working in a Banking Contact Centre environment and be proficient with Data Lake technologies and AWS cloud services. This role involves transforming large and complex datasets into meaningful insights to support operational and strategic decision-making. Duties and Responsibilities Design, build, and maintain Power BI dashboards and visual analytics tailored for contact centre operations. Develop complex SQL queries, stored procedures, and scripts for data extraction and transforma...

Shaadi.com hiring for Team Leader - Lucknow Location Role As a Team leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Oper...

Roles and Responsibilities: Manage a team of customer service representatives to achieve high levels of CSAT, AHT, and SLA performance. Conduct regular performance reviews and provide coaching to improve individual and team metrics such as shrinkage, attrition, KPIs, KRA's, TAT. Develop strategies to reduce shrinkage rates by identifying root causes and implementing effective solutions. Collaborate with stakeholders to set goals for the team and monitor progress towards achieving them. Job Requirements: 5-12 years of experience in BPO/Call Centre industry with expertise in performance management. Strong understanding of CSAT, AHT, SLA management principles. Excellent team handling skills wit...

Job description Greeting from Ienergizer...! Looking for immediate joiner Candidate must have experience in travel process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in travel process, at least 1 year as TL Salary upto 6 LPA Contact:- Vinay HR, 9910155221 Walkin Interviews : Plot no 512-513, Udyog vihar phase-3 , sec-19, Gurgaon , Timing 10am to 4pm

Roles and Responsibilities Manage teams to achieve targets, ensuring high levels of customer satisfaction and service quality. Oversee daily operations, including rostering, scheduling, and team handling to meet SLA requirements. Develop and implement strategies to reduce shrinkage, attrition, and improve CSAT scores. Monitor key performance indicators (KPIs) such as AHT, TAT, KRA completion rates, and people management skills. Provide coaching and feedback to team members to enhance their performance. Contact HR: Yamanur K 9449900627 yamanurappa.kuri@teleperformancedibs.com