1050 Aht Jobs - Page 22

Bangalore Were Hiring! Work from Office | Immediate Joining Location: Marathahalli, Bangalore Language: English & Hindi Experience: Minimum 1 year (BPO experience mandatory) Shift: Day shifts Education: UG / Graduate Working Days: 6 days working, 1 day rotational off Salary: 27K CTC | 22K Take Home Why Join Us Stable work environment Growth opportunities in BPO Work-life balance with day shifts For interview details, contact: HR Varsha 9251688428 varsha.glorious@gmail.com

You are urgently hiring a Team Leader for Outbound Sales at the Noida sector 63 Location. The desired candidate should be a graduate with good communication skills and at least 1 year of experience as a Process Trainer in BPO Outbound sales. As a Team Leader, you will be responsible for hands-on experience in team management and key performance indicators such as AHT, Shrinkage, Attrition, Occupancy, and Rostering. BPO experience is mandatory, and you should have a proven track record of managing teams and improving performance metrics. This role requires you to work from the office in US Shifts, 5 days a week. Strong communication skills are essential for effective performance in this role....

Job description What We Expect You To Have Bachelors with 1+ years of experience or equivalent combination of education and relevant experience Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies. Build strong relationships with Team Leader, and team members. Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Act as a role model at all times, adhere to high ethical standards. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development. Be flexible in an environment by ...

Key Responsibilities: Respond to customer queries through email, chat, and limited voice support . Ensure timely and professional responses to all customer interactions. Maintain accurate documentation of customer queries and resolutions in CRM tools. Analyze customer problems and provide appropriate solutions or escalate complex cases. Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.). Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs). Handle multi-tasking across platforms while maintaining high attention to detail. Required Skills & Qualifications: Education: Any graduate (non-technical or technical background acceptable). Expe...

Key Responsibilities: Handle inbound and/or outbound voice calls to support customers Address customer concerns related to products, services, billing, orders , or technical issues Provide accurate and prompt information or resolution in a courteous manner Escalate unresolved issues as per process SOPs Maintain call logs and update CRM systems appropriately Achieve performance targets like AHT, FCR, CSAT, and call quality Follow communication scripts and compliance procedures strictly Eligibility Criteria: Education: 12th Pass / Diploma / Any Graduate Experience: 03 years in voice-based customer support (preferred) Communication: Domestic Process: Good verbal communication in regional/local ...

Key Responsibilities: Respond to customer queries through email, chat, and limited voice support . Ensure timely and professional responses to all customer interactions. Maintain accurate documentation of customer queries and resolutions in CRM tools. Analyze customer problems and provide appropriate solutions or escalate complex cases. Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.). Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs). Handle multi-tasking across platforms while maintaining high attention to detail. Required Skills & Qualifications: Education: Any graduate (non-technical or technical background acceptable). Expe...

Key Responsibilities: Respond to customer queries through email, chat, and limited voice support . Ensure timely and professional responses to all customer interactions. Maintain accurate documentation of customer queries and resolutions in CRM tools. Analyze customer problems and provide appropriate solutions or escalate complex cases. Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.). Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs). Handle multi-tasking across platforms while maintaining high attention to detail. Required Skills & Qualifications: Education: Any graduate (non-technical or technical background acceptable). Expe...

Key Responsibilities: Handle inbound and outbound calls to/from insurance companies and patients in the US. Work on various aspects of RCM like eligibility verification, claim status inquiry, prior authorization, and denial management. Accurately document call details and update patient or claim records in internal systems. Follow HIPAA compliance and maintain the confidentiality of patient information. Coordinate with internal teams to resolve issues related to claims or billing. Meet KPIs including AHT (Average Handling Time) , FCR (First Call Resolution) , and Quality Scores . Stay updated with US healthcare guidelines, insurance terminologies, and payer policies. Requirements: Education:...

Key Responsibilities: Handle customer inquiries, complaints, and support calls professionally Follow company guidelines and scripts for communication Resolve issues efficiently and escalate when needed Maintain accurate records and meet performance metrics (AHT, CSAT) Work in US time zone night shifts Requirements: Excellent spoken English with a clear US/neutral accent Strong communication and interpersonal skills Ability to work night shifts (US time zone) Basic computer skills Graduates or undergraduates eligible

key responsibilities: handle customer calls related to banking services assist with queries on accounts, transactions, or cards update customer information in crm system escalate complex issues to internal departments meet call quality, aht, and resolution targets requirements: excellent communication in hindi and english graduates or undergraduates can apply freshers with good speaking skills are welcome basic computer knowledge willingness to work in rotational day shifts

Key Responsibilities: Answer customer calls and resolve queries in Hindi and Tamil Provide information about products, services, or complaints Log details of conversations in the system Escalate complex issues to the appropriate team Follow call handling scripts and company policies Meet targets like call quality, AHT, and CSAT Requirements: Good communication skills in Hindi, Tamil, and basic English Ability to work in rotational shifts Basic computer knowledge Customer-friendly attitude and patience

Key Responsibilities: Handle multiple live chat conversations with international customers Resolve product or service-related issues professionally Maintain accuracy, clarity, and customer satisfaction in every chat Follow standard procedures and document each interaction Meet daily performance targets (response time, quality, etc.) Requirements: Minimum 1 year of experience in international chat support Excellent written English and typing skills (35+ WPM) Strong problem-solving and multitasking ability Comfortable with night shifts and rotational week-offs Good knowledge of customer service tools (CRM/chat platforms)

Key Responsibilities: Handle inbound/outbound customer calls in Hindi and English. Address customer issues, provide product/service information, and ensure timely resolution. Maintain accurate records of conversations in CRM tools. Escalate unresolved issues to appropriate departments. Meet performance targets such as average handling time (AHT), call quality, and customer satisfaction (CSAT). Required Skills: Excellent verbal communication skills in Hindi and basic English . Active listening, empathy, and problem-solving abilities. Basic computer knowledge and ability to type. Patience and willingness to handle pressure in a fast-paced environment.

Role Overview We are seeking a dynamic and experienced Team Lead to manage our International Customer Support operations, delivering excellence across chat, call, and email channels. The ideal candidate will bring a blend of strategic thinking and hands-on leadership to guide a team that provides top-tier customer experience to our global clients. Key Responsibilities Lead and manage a team of international customer support specialists handling blended support (chat, voice, and email). Ensure timely and high-quality resolution of customer queries, technical issues, and service-related requests. Monitor and analyze support metrics to ensure SLAs, KPIs, and customer satisfaction targets are co...

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 years experience as Team Lead (On papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner> 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802

About the Job Were looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will Assist with schedule and tracker management to ensure that all schedules are generated properly Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for new and existing employees in multiple locations using a workforce software program Ensure employee information is accuratel...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

• Can communicate in Hindi and English both. • Call Audit (1) Live Call (2) Recorded Calls •Team Strength •Call Duration •What is AHT? •How to share Feedback •Call Calibration •No of calls audit •What is your feedback mechanism? HR - 84483 50054 Required Candidate profile Minimum 2 yrs. of experience as Quality Analyston papers BPO ONLY • 6 Days working (Monday to Saturday) • 10 am to 7 pm office hours • Sunday Fixed off • Graduate • Male and female both can apply

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Role and Key Responsibilities: Understanding of Capacity Plan, scheduling and rostering. Skill-Based Scheduling for in-house agents Define agents according to skills and proficiencies Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. Review the projected scheduled performance and review over/ under. Take corrective action on the over/...

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...