437 Aht Jobs - Page 2

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality standards and protocols. Conduct call audits and provide constructive feedback. Support continuous improvement through coaching and training. Operational Management Oversee daily operations and resource allocation. Handle escalations and coordinate cross-functionally for resolution. Reporting Prepare and present performance reports to management. Analyze trends and suggest operational enhancements. Training & Development Identify training needs and conduct sessions accordingly. Encourage a culture of learning and professional growth. Compliance Ensure full compliance with company policies and regulatory requirements. Stay updated on industry best practices. Requirements: Education: Bachelor’s Degree (Mandatory) Experience: Minimum 5 years in an international voice process (US preferred) At least 1 year as a Team Leader or Team Coach in an inbound voice process Skills: Excellent communication skills – verbal and written (English) Strong leadership, coaching, and team handling capabilities In-depth knowledge of quality monitoring, contact center KPIs (AHT, CSAT, NPS, FCR) Proficient with CRM systems, QA tools, and reporting dashboards High attention to detail, problem-solving ability, and analytical mindset Capable of thriving under pressure and in rotational night shifts How to Apply: Interested candidates, please send your updated CV to: Rani: Rani.ramchandani@sagilityhealth.com Regards, Rani

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : Rani.Ramchandani@sagilityhealth.com Regards, TA Team Sagility

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Team Leader from International Voice process - ECommerce Pref. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Hiring for Team Lead (Noida) International process (Us shifts) Immediate joiners are proffered. Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to companys Culture, Mission and Vision Contact Details: please share relevant resumes to my mail id. Email: ramya.ramya1@teleperformancedibs.com PH. No:- 8050980644 Best wishes Ramya v

Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance call 7697428237 Required Candidate profile Prior exp in healthcare in Claims process Experience: Minimum 3+ years in a BPO Healthcare process, with at least 1 year as a Assistant Manager.

Position Team Lead Healthcare Process (BPO) Location: Mohali Experience: 4+yrs in BPO (2 yr as T L , healthcare/international process preferred) Salary: Up to 7LPA Responsibilities Lead a team of 15–20 associates in international healthcare (voice process) Monitor and drive KPIs: CSAT, AHT, FCR, attrition & shrinkage Conduct huddles, daily reviews, monthly appraisals, & mentor team members Handle escalations, collaborate with QA, training, WFM for continuous improvement. Requirements 4+ years in Healthcare with at least 2 year as Team Lead Strong analytical skills and KPI ownership Excellent coaching, communication, & Excel/reporting abilities Flexible for rotational shifts, immediate/short notice joining Apply Now: Send your resume at mansi.sharma@manpower.co.in

Hiring for International Customer Support (Voice / Chat / Semi-voice) Roles and Responsibilities Handle international customer calls, emails, and chats to provide exceptional customer service. Resolve customer queries related to products/services in a timely and professional manner. Minimum 6 months BPO experience Undergrad/Graduate Rotational Night Shifts | 5 Days Working Both-side Cabs CTC up to 30K | TH 26K | Incentives up to 7.5K Retention Bonus: 60K (as per policy) CONTACT: Kamya- 9084148502

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tracker for process-related inquiries and engaging with clients for resolution is also a key responsibility. The ideal candidate should have at least 3 years of experience in a BPO QA role, hold a graduate degree in any stream, and possess a solid understanding of quality aspects and quality functions.,

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Senior Manager Workforce Management (WFM) IGT Solutions Pvt. Ltd. Location : Pune, India Shifts : Rotational (24x7 environment) Company Profile IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider, specializing in the Travel, Transportation, and Hospitality industry. With over 10,000+ travel experts across 15 global delivery centers , IGT delivers cutting-edge services in Application Development, Testing, Analytics, Contact Center Services , and more. We pride ourselves on offering equal employment opportunities and fostering a diverse, inclusive, and harassment-free workplace. Job Summary We are hiring a Senior Manager Workforce Management (WFM) to lead and manage planning, forecasting, scheduling, and real-time management for our operations. The ideal candidate will have strong analytical skills, hands-on experience with WFM tools like IEX , and the ability to drive performance excellence through data-driven decision-making. Key Responsibilities Manage all aspects of Workforce Management : Capacity Planning, Scheduling, Forecasting, Real-Time Management, and Reporting. Monitor KPIs and ensure performance targets are met. Collaborate with Operations and cross-functional teams. Handle ad-hoc requirements , outages, and schedule adherence. Deliver timely and accurate MIS reports and dashboards. Conduct daily/weekly performance reviews with stakeholders. Drive outlier management and ensure efficiency across metrics. Maintain high data integrity and quality. Generate reports/ad-hoc dashboards to meet client expectations. Proactively identify solutions to mitigate business performance risks. Ensure client and internal reporting requirements are met within TAT and accuracy standards. Candidate Profile Experience in WFM (Planning, Scheduling, Forecasting, Reporting) mandatory. Hands-on expertise in WFM tools like IEX, Avaya, Verint, or Blue Pumpkin. Proficient in MS Excel ; capable of training teams in Excel reporting. Strong analytical and problem-solving skills. Excellent verbal and written communication ; ability to interact with senior leadership and clients. Decision-maker with the ability to work under pressure in a 24x7 environment. Prior experience as a Manager or equivalent designation in a BPO WFM function is required. Perks and Benefits Inclusive and equitable workplace culture. Global exposure in the Travel & Hospitality industry. Opportunities for upskilling and professional growth. Performance-based recognition and advancement. Equal Opportunity Statement IGT Solutions is an equal opportunity employer. We ensure all employment decisions are made without regard to age, gender, gender identity, sexual orientation, race, religion, disability, veteran status, or any other protected category. If you're a dynamic professional with a passion for workforce planning and optimization, apply now and become a part of our growing team!

Urgent Hiring - TL's and QA's (International Campaign) Greetings from Ienergizer !! We are currently hiring for the below leadership positions for international campaign. Interested and relevant applicants can share their CV on vanshika.kakkar@ienergizer.com or can WhatsApp on 9289640609 Team Leader - Ops * Applicants should have minimum 1 year of international experience in a Team Leader role * Prior Customer Support and BPO experience is mandatory * Strong communication & team management skills * Salary: Up to 8.4 LPA * Rotational shift - 5 Days working Quality Analyst * Minimum 1 year of experience as a QA (must be on paper) * Prior experience in international BPO is a must * Excellent communication Skills * Knowledge of quality metrics and QC tools * Salary: Up to 6.2 LPA ~ No Cabs ~ Virtual and F2F interviews ~ Immediate Joiners preferred ~ Required Excellent Communication Skills For more information about us, visit our website: www.ienergizer.com To apply, send your updated CV to: vanshika.kakkar@ienergizer.com Or reach out to me directly at: 9289640609 Looking forward to connecting with you Best Regards, Vanshika Kakkar TL - HR 9289640609

Job description Role: Real Time Analyst Designation: Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker

Must have Min 1+yrs exp as a Team Leader from International Voice ECommerce Process BPO. Team Leader from ECommerce International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Looking for min 1 year of exp in International Voice Process(Customer Support) Location- Pune and Bangalore WFO| 5 Days working Rotational Night shifts Any Graduate CTC- 5.75 LPA+ Variables Both way cabs

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION FOR MULTINATIONAL BPO Location- Bangalore (Shivaji Nagar & Kundlu Gate) Position - Team Lead Requirement - Graduate with minimum 1 year as Operations Team Lead & Total 4 years Experience in BPO can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation Salary - upto 5LPA (Depending upon last drawn) Interview Mode - Walk-in Language - English + Hindi Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: WhatsApp me your CV at sonam.singh1@igtsolutions.com

Roles and Responsibilities Handle customer queries via chat support, providing timely and effective solutions. Process customer requests, resolve issues, and escalate when necessary to ensure high levels of satisfaction. Maintain accurate records of all interactions with customers using CRM software. Meet performance targets for quality metrics such as AHT, CSAT, and first call resolution rates. Perks & Benefits Professional Growth Both Side Cabs Loyalty Bonus Lucrative Incentive For More Details Mail Cv at - Karan.sehgal1@techmahindra.com Reach at - +91 9354359873

Job description Requirements: We need someone whos responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment. Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitude.

Managing the service levels as defined in the SLA. Managing C-SAT & Quality score. Conducting Service Review Meetings. Managing Customer Expectations. KPI & KRA Ensure timely and accurate delivery of reports & MIS. Review of tickets tagged as part of SRs. Service improvement plans. Audit management. Ownership to get Tech issues of the process resolved without breaching SLA. Leading a team of agents and motivating them to achieve team SLA

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy