1053 Aht Jobs - Page 17

Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role & Responsibilities: Supervise day-to-day operations of a team of voice process associates, ensuring adherence to performance metrics through coaching, motivation, and accountability. Monitor work and attendance in accordance with organizational policies and legal requirements. Provide effective coaching to direct reports to ensure consistent h...

Job Title: Team Leader Outbound Sales (BPO) Location: Gurgaon Experience Required: Minimum 1 year as Team Leader in Outbound Sales / BPO Operations About the Role: We are looking for an experienced and motivated Team Leader to handle our outbound sales team. The candidate will be responsible for driving sales performance, monitoring team KPIs, and ensuring optimal utilization of resources. Key Responsibilities: Lead and manage a team of outbound sales executives. Ensure achievement of daily/weekly/monthly sales targets. Monitor dialer performance, occupancy, and utilization. Track and improve conversion ratios through coaching and feedback. Conduct regular huddles, training, and performance ...

Job Title: Assistant Manager Outbound Sales (BPO) Location: Gurgaon Experience Required: Minimum 1 year in Assistant Manager role or 2 year in senior team leader role (Outbound Sales) About the Role: We are seeking a highly driven Assistant Manager to manage outbound sales operations. The role involves end-to-end responsibility for driving sales, monitoring KPIs, managing team leaders, and ensuring high productivity. Key Responsibilities: Manage multiple outbound sales teams and their Team Leaders. Drive sales conversions, occupancy, utilization, and dialer productivity. Analyze performance data and implement improvement plans. Ensure revenue targets are met consistently. Create sales script...

Responsibilities Lead, manage, and motivate a team of sales executives/telecallers. • Monitor team performance against sales targets and KPIs. • Provide regular coaching, training, and feedback to improve productivity. • Prepare daily/weekly reports and ensure MIS accuracy. • Handle escalations and resolve customer queries effectively. • Ensure adherence to company policies and sales quality standards. Requirements Qualification: Graduate / HSC with relevant experience. • Experience: Minimum 1-9 years in sales + at least 1 year as Team Leader (BPO/Telecalling/Field Sales preferred). • Strong background in achieving and driving sales targets. • Excellent communication, leadership, and people-...

We are hiring for Quality Analyst (Not tech background) Looking for candidates with the following skillsets: Quality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Job Location- Noida Notice Period- Immediate - 45 Days Note- Should be flexible to work in night shifts and work from office. Years of experience & Salary 3.6 Years 8 Years (Quality Analyst)- 5.50LPA - 7.50LPA + Variables 10 Years- 16 Years (Quality Analyst Lead)- 11LPA- 17LPA fixed + Variables Work from office. Qualification- Any graduate and postgraduate. Job Summary What are we looking for? •Quality Assurance (QA) Quality Auditing Adaptable and flexi...

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inb...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Chanchal- 9251688424

Role: Customer Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 1 year of experience in Customer Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya- 9084148502

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day ShiftsWorking Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Graduate Freshers can apply Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Job Description:- Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance) Job profile: Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: 1+ year of call BPO Customer care & Sales experience, preferably in BFSI/NBFC. Experience into BFSI/...

Hiring for international voice process Min 1 yr exp. in international voice grad/ug both can apply max package 6.5lpa both side cab location Gurgaon contact n ping me on:8448760516 sonam.imaginators@gmail.com

We are seeking an experienced Customer Service Executive with 46 years of BPO industry expertise to handle customer interactions across multiple channels, including chat, email, semi-voice, non-voice, and blended processes. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset to deliver exceptional support and resolution to clients. Key Responsibilities: Manage customer queries and support requests via chat, email, calls (semi-voice), and blended processes. Deliver prompt, accurate, and professional responses ensuring first-contact resolution and customer satisfaction. Handle non-voice and back-office support tasks , including ...

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for international Voice Process Prefer immediate Joiners

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( ATLEAST 1 YEAR INT EXP MENDAT) Proven customer support experience or experience...

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and atten...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA CONTACT: Chanchal- 9251688424

Candidates should be from BPO/BPM Background Telecom background experience would be Preferred Only diversity candidates can apply for this role Total Experience - 15+yrs Relevant Experience - 1+ yrs (Senior Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling Managers, AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication...

Need Min 1+yrs exp as a Operations Manager from International Voice Process BPO. Handled a big span of people Well Versed with KPI's Metrics US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Note: Candidate must be able to speak fluent with Malayalam. Interested candidate can share the resume: Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

We are inviting applications for the role of Assistant Manager Location-Hyderabad In this role, you will be working as a Team Manager, will be leading a team up to 20-25 employees. Leading teams to optimize customer experience for Genpact Clients. This role will also involve working with customer-experience management team of Genpact interfacing with multiple Genpact clients in mapping the customer experience journey and meeting customer expectations. Should be professional from the Customer Experience management leader with Tech industry background. Should have an understanding of Content Moderation. The skills required for the job are: Proven track record of leading 20-25 member teams in c...

Details : Must have exeprience as a Team Lead of 1 Year on papers. Experience in banking collections and dialer is required. 6 days working. 1 rotational off.