326 Aht Jobs - Page 13

Greetings from Ienergizer We are looking for an experienced Team Leader to join our Operations Team for an International Process. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 7 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can share their CV at Vanshika.kakkar@ienergizer.com or can connect directly at 9289640609 . References are highly appreciated!!! Regards, Vanshika Kakkar

**Candidate Should be well versed with all operations metrics like attrition, shrinkage, CSAT, NPS, etc.** Process - International Voice/Chat process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat/Voice Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. Interested candidates can share their resume on sparsh.tyagi1@ienergizer.com or call on- 9266364422 (Sharandeep)

iEnergizer Noida is hiring for the Team Lead Ops Position. Process - International Telecome Process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 6.8 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can Call/WhatsApp HR Kailash - 8800450667 Looking for Immediate joiners. References are highly appreciated!!!

Hi There, We are hiring at Sutherland for Team Managers Operations. Required Qualification: Graduate/post-graduate Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner 24/7 Shifts (Onsite).

BPO Hiring For Banking Process Salary 3.89 LPA - Noida Grad./ B.E./B.Tech With Min. 1Year Exp. in Customer Service any Domain Only Can Apply 9AM - 9PM Shift 5 Day Cabs Call-Dipankar @ 9650094552 Email CV @ jobsatsmartsource@gmail.com

Hii Jobseekers Greetings from Shining stars ITPL We hiring talented professionals for multiple roles across two different Positions. Positions and locations we are hiring for- Noida Location- Position- Process Trainer (International Logistics Process) Salary Package-7 LPA Key Responsibilites: New Hire Training(NHT): Lead session on customer service process and product knowledge. Floor Support: Provide on job guidance to help trainees apply their learning . Quality Coordination: Work with quality team on TNA/TNI to align training with performance. Feedback and Refresher Training: Conduct feedback sessions and deliver refreshers training to improve skills and update on processses. Position 2: Team Lead ( International Logistics Process) Salary Package :6.75 LPA Key Responsibilites: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics including shrinkage, attrition, Average Handle Time (AHT) and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievements of team goals and objectives related to operational efficiency and quality What we are looking for: Bachelor's degree in a relevant field. 1+ years of experience as a Team lead / Process Trainer (on paper) in a BPO domain with excellent communication skills. How to Apply: For any further queries or to get your interview aligned please give a call on- Zainab -8881378915 If incase your call has been missed you can drop your resume over the same number.

Role & responsibilities Reconciliation of employees listed in Peoplesoft with available employees for preparing weekly schedules. Prepare historical data by identifying and quantifying cyclic and seasonal variation components of contact volumes, AHT and shrinkage with their periodicity. (Weekly / Daily). Generate interval level forecasts for transaction volume, AHT and shrinkage with minimum variance with the actual values using prepared historical data. Generate interval level staffing plans using the forecasts, SLAs and other assumptions. Prepare optimum shift schedules with breaks and generate rosters with minimum understaffing/overstaffing. Preparing productivity performance analysis reports Open to work in 24*7 environment Only share relevant resume at given below email id: Sweta.singh@sutherlandglobal.com

Job Title: Real-Time Analyst (RTA) BPO (Dialer Experience) Location: Gurugram, India Industry: Business Process Outsourcing (BPO) Dialer Operations Salary: Up to 4.50 Lakhs Per Annum (LPA) Working Days: 6 Days/Week Experience: 1+ Year Open Positions: 04 About Us We are a leading BPO specializing in dialer-driven operations, providing a fast-paced and growth-oriented work environment. We are seeking a skilled Real-Time Analyst (RTA) to monitor and manage real-time call center operations, ensuring efficiency and optimal workforce utilization. Job Summary As an RTA , you will be responsible for real-time monitoring of call center operations using Genesis and Avaya platforms, ensuring adherence to SLAs and optimizing workforce management. This role requires strong analytical skills and the ability to make quick data-driven decisions to enhance operational performance. Key Responsibilities Real-Time Monitoring: Track call center performance in real-time using Genesis and Avaya to ensure SLA compliance. Workforce Management: Manage agent schedules, breaks, and shift adherence, making adjustments as needed. Performance Analysis: Analyze reports to identify trends, gaps, and areas for improvement, providing actionable insights. Resource Optimization: Adjust staffing levels and call distribution for maximum efficiency. Coordination: Work closely with team leaders and managers to ensure smooth operations. Issue Resolution: Identify and resolve real-time operational challenges to maintain service quality. Reporting: Maintain accurate reports on performance metrics and workforce trends. Required Skills & Qualifications Minimum 1 year of experience as an RTA in a BPO or call center environment with dialer experience . Proficiency in Genesis and Avaya call center platforms. Strong knowledge of real-time monitoring principles and workforce management tools . Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple tasks efficiently. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) . Benefits Competitive salary up to 5 LPA . Comprehensive health insurance and additional benefits. Career growth opportunities in a dynamic environment. Supportive and collaborative workplace culture. If you have the expertise and passion for optimizing real-time operations, apply now and be a part of our growing team! Apply now to kickstart your career! Interested candidates kindly share your CV: Rohit Sharma 8630717558

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience. Role & responsibilities Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services. Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Collaborate with team members and other departments to resolve complex issues. Meet and exceed performance targets for call handling and customer satisfaction. Stay informed about company products, services, and policies to provide accurate information to customers **Requirements:** Min.1 year of experience International inbound voice within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner. Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service. Preferred candidate profile Reviewing account information and answers. In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorata charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Perks and Benefits Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities If you're interested and holds a relevant experience into international inbound voice. Kindly contact the below person :- HR Hemant Rao Mob : 9654921192 Email : CR001059600@techmahindra.com

Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Experience in Telecom domain would be an added advantage. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Should be able to converse in Malayalam/Kannada. Interested candidates can share their CV with: Pavatharanip1@hexaware.com/7305044617 Pavithras17@hexaware.com/9626261016 Regards, TAG

Responsibilities: Hiring for Leam Leader. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood and achieved. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Statement of Purpose for this role: Responsible for facilitating new hire training, performing training needs analysis, coaching, and conducting performance evaluations of trainees. knowledge: Payment methods and processing Billing cycles and invoices Troubleshooting payment issues Refund policies Account suspensions and reactivations Responsible for sending weekly training updates to client stakeholders, monitoring agent transactions to stay updated with product/process changes, and making necessary updates to training material. Reporting and Analytics: Track and report on training activities, participant progress, and training effectiveness, providing insights and recommendations to the leadership. Candidates should be familiar with similar workflows and should have held an entry-level position in the past. Qualifications & Requirements: Desired: Bachelor's degree in a relevant field or equivalent experience 2+ years of experience in Ads support or a related field Strong understanding of Ads policies, payment processing, and best practices Excellent written and verbal communication skills, Especially technical and business vocabulary Strong presentation and facilitation skills Excellent customer relationship management skills Strong analytical, problem solving, and conceptual skills Duties and Responsibilities Enable a culture of continuous improvement, including actively championing root cause analysis and deployment of corrective action at source. Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements, staff attendance & attrition objectives. Promote Innovation Programm and support ideas implementation in order to drive efficiency and improve key SLA/KPI metrics Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements; and staff attendance & attrition objectives. In conjunction with the Operations Manager and Training Leads, ensure tight implementation of staff training, development and performance program and ensure that processes and milestones are adhered to so that performance is optimised and employees are able to reach their full potential. Manage performance of direct reports against agreed goals for both results and behaviours, and review performance regularly. Connect 9449900627 yamanurappa.kuri@teleperformancedibs.com

*Hiring for International Voice Process* *INBOUND CUSTOMER SERVICE* *SUPERLATIVE COMMUNICATION IS REQUIRED* *ROTATIONAL SHIFTS, 5 DAYS WORKING* *BOTH SIDE CABS* *GURUGRAM* SAL- 48K IN HAND + INCENTIVES CONTACT AVNEET KAUR 8588840209 Required Candidate profile * 1 YEAR INTERNATIONAL BPO EXPERIENCE MANDATE* *GRADUATION MANDATE *EXCELLENT COMMUNICATION SKILLS MANDATE*

Immediate Opening _ Quality Analyst Telecom Inbound process _ Chennai Experience of min 2 to 7 years in BPO. Should know - Malayalam and Kannada Should have been as a Quality analyst for at least 1 year in similar role. Telecom customer service background is preferred. Implementing Quality Monitoring Standards & Monitoring ID Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. Telecom Domain Experience - Added advantage. Hands on experience in 7QC tools, RCA Good Communication Mandate Should be flexible to work in 24/7 rotational shift Graduation Mandate (Any Stream) Note: "Interested candidate can drop your resume to the below mentioned Email id or WhatsApp Number. Email - Bhawnas1@hexaware.com Contact - 626035125 Bhawna Regards Bhawna

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

We are hiring Senior Call Center Operations Manager to Manage US Telecom Voice Operations ( Inbound Process) Title :BPO Senior Manager Operations Location : Chandigarh Job Responsibilities Prepares call center performance reports by collecting and analyzing call agents data. Evaluates individual performance reviews and overall team effectiveness with upper management. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating team results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Meets financial targets by estimating performance requirements and preparing annual budgets. Presents monthly and annual call center action plans and objectives. Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints. Required Qualification and Skills: Must have Managed International Technical/SemiTech/ Telecom inbound Voice Process Customer service Call Center Must have managed a span of 50+ Must be fine working in Rotational Shifts and Week offs Excellent leadership and detail oriented Excellent Presentation and communication skills Advanced customer focus and customer service skills Exceptional training and coaching skills to motivate employees Education and Experience Requirements Must be a Graduate Must Have 10+ years of overall International BPO experience and 4+ years relevant experience Salary : Upto 14 LPA

Hi Everyone Greetings from Shiningstars ITPL We are looking for team leaders from international voice background who are fluent in English communication and vell versed with operations metrics and performance metrics . Roles and Responsibilities Manage team of 15 20 Team Members Managing Team Performance Productivity // Quality // Shrinkage // Attrition Coaching new team members Review processes and come up with recommendation which can help to improve overall performance / CSAT Identify TNI and bridge process gaps Weekly monitoring and coaching to team members Floor support and handling escalations Manage and achieve IC targets Maintain AHT levels as per the given targets for different tenure bucket Basic knowledge of computers and MS Excel Preferred candidate profile Excellent written and verbal communication skills in English Organized and Methodical Flexible for 24*7 environment 5 days working comfortable for WFO Salary budget is upto 6.75 LPA Call Pankaj @ 8528082270 Please call or whatsapp me on 8528082270 to appear for the interview @Kolkata @Mohali @Chandigarh @Pune @Mumbai @Benguluru

General Description of the Job The job involves 1. Drive sales through daily management of a team of upto 30 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives 3. Monitor Major KPI of Outbound voice Team & performance Role & Responsibilities: Mange a team of approximately 10 20 CSRs Ensures 100% of CSRs meet and or exceeds their overall KPI’s (sales targets, customer satisfaction and experience, quality and productivity standards) Provides consistent, balanced and timely performance feedback on CSR performance Ensures a positive work environment, continuous learning and a high quality employment experience for your team Provides leadership and manages to all operational standards Along with fellow Team Leaders, meets and exceeds all department goals Applies timely performance management standards and processes Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Good communication and 'people skills. Education Requirements/ Skills Any Graduate (Part Time / Full time) Total experience 7+ Minimum 2-3 years of experience as a Team Leader in a domestic/international BPO Strong interpersonal, problem solving, negotiating and verbal & written communication skills Strong computer knowledge and technical skills (including ease with multiple processes, applications, Excel, Word).

Experience in BPO Industry Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up Travel process- Noida US Telecom process- gurgaon

Key responsibilities: Implement and ensure Call Quality Audit. Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Provide detailed feedback to agents and team leaders regarding performance and service quality. Conduct regular calibration sessions with the agents. Collaborate with team leaders to improve overall service quality and customer satisfaction. Ability to provide constructive feedback in a positive manner. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer Experiences. Educational Qualification: Graduate and Above. Industry: BPO Previous Role: Quality Analyst Employment Type: Permanent Job, Full Time. Should have knowledge on quality tools. Should be Proficient in English & Hindi.

Experience in BPO Industry Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

TP Hiring for Assistant manager. Shifts: 24/7 graduates International sales experience good communication Jaipur location salary 30% hike up to 6.5 LPA Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to company's Culture, Mission and Vision Preferred candidate profile Candidates interested for above location comfortable to work in international process and rotational shifts Perks and benefits As per company nor please share the relevant resumes to ramya.ramya1@teleperformancedibs.com PH NO: 8050980644 Best Regards Ramya V

Job Title: Team Lead / Team Manager Healthcare Voice Process Location: Alorica India, Bangalore Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Job Summary: We are looking for an experienced Team Lead/Team Manager to oversee a Healthcare Voice Process in a BPO operations environment . The ideal candidate should have a strong background in managing customer service teams , driving operational KPIs , and ensuring an excellent customer experience . Key Responsibilities: Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance. Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution) . Quality & Compliance: Ensure adherence to healthcare industry regulations and maintain compliance with company policies. Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency. Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations. Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries. Key Requirements: Experience: Minimum 1 year of experience as a Team Lead handling a Healthcare Voice Process in a BPO environment. Industry Knowledge: Strong understanding of customer service KPIs, healthcare industry regulations, and patient handling etiquette . Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals. Communication Skills: Excellent verbal and written English communication skills. Flexibility: Willing to work in rotational shifts and rotational week-offs . Immediate Joiners Preferred Non-negotiable. Compensation & Benefits: Competitive salary package Night shift allowance (if applicable) Performance incentives based on team KPIs

Work on any ticketing tool like JIRA for maintaining SLAs in resolving the tickets. Monitoring tickets and controlling AHT in resolving customer queries, also ensuring day-to-day activities and SLAs are met within the given time frame and MIS Reports

Role & responsibilities Provide customer support via VOICE for international customers. Resolve customer queries and requests. Manage customer expectations and ensure customer satisfaction. Respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Preferred candidate profile Minimum 1 year of experience in International is mandatory. Must have extensive exposure on dual chat concurrency. Perks and benefits Both side cab Loyalty bonus Salary best in the industry 5 days working Interested candidate can share profile on - Vaishnavi.gupta2@techmahindra.com 9873794764

Team Leader II Noida upto 6 LPA Work From Office International Airlines Experience Mandatory Having at least 1 year on paper experience as TL Designation of TL should be on paper. Graduation Interested candidates contact on 6280939007 (HR Khushi) Required Candidate profile Aware about Attrition, Shrinkage, SLA, CSAT,AHT & Team Handling (TL) Flexible for 24X7 Shifts Min total 3 years of exp in BPO Rotational shifts and rotational week-offs Excellent Communication Skills