1043 Aht Jobs - Page 12

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Position: Assistant Manager- Operations Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the cli...

Role: Customer Support - Voice Process For experienced; Required minimum 1 year of Customer Service experience Languages Required: English Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : CTC: 28k Contact: Zainab- 9251688430

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Job description Experience Minimum 2-year experience as a Team Leader in International voice process Minimum of 5 year of work experience in an International Voice Program from premium contact centers. Technical Competencies: (Job related) Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc. Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Usage Experience of E Wallets and have functional knowledge of the product. Soft Skills: Ensures adherence to contractual SLAs and manages the overall workflow w...

GLOBIVA is hiring for Team Leader. Location- Sector 18, Gurgaon (Haryana) 6 days working Rotational shifts and Rotational week-off Note:- There is no night shift for female employee Key Responsibilities: Performance Management: Drive the team to meet/exceed process KPIs: SLA (Service Level Agreement) adherence AHT (Average Handling Time) CSAT (Customer Satisfaction Score) FCR (First Call Resolution) Quality scores / Error rates Productivity and occupancy targets Monitor real-time performance dashboards and take corrective actions to achieve targets. Team Supervision & Development: Lead, coach, and motivate a team of [X] associates to deliver exceptional customer experience. Conduct regular p...

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

Immediate openings For Team Lead_ International_ (Inbound) Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be able to speak fluent in Malayalam and Hindi Note: Interested candidate can drop your resume to the below email id. Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

Role & responsibilities Interacting with customer for resolving billing issues International chat process, voice process US Shift Preferred candidate profile should be good in com skills Minimum 12th pass , HSC shud be ok working in night shifts Shud have atleast 1 year experience in international process. Whatsapp or call - 8381998035, 9711807301

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Hi Jobseekers, We are seeking a highly motivated and results-driven Assistant Manager - Sales to join our dynamic sales team. Job Posting: Assisstant Managr Sales Location: Salt Lak, Kolkata Salary: Upto 6.5 LPA (based on experience) Experience: 6+ years in BPO Quality (with at least 1 year as Assistant Manager on paper) Key Responsibilities: Assist the Sales Manager in developing and executing sales strategies to achieve monthly and quarterly sales goals. Identify and target new business opportunities to drive revenue growth. Build and maintain strong relationships with existing customers, addressing any concerns or issues promptly Supervise and motivate the sales team to meet or exc eed pe...

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Must Knows-English and Telugu Perks and benefits Salary no constraint for suitable candidate

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Hiring Senior collection manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Telugu Required Candidate profile Work from Office-Hyderabad only not in Visakhapatnam..Apply those who can relocate in Visakhapatnam call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Uk Motar Insurance Largest Company is Hiring Graduation is Mandate Inbound Customer Service Uk shifts, 5days Working Sat/Sun Fixed Off Location - Noida Salary Up to 7 LPA Both Side Cabs are Available CONTACT AVNEET KAUR 8588840209 Required Candidate profile 1 YEAR INTERNATIONAL BPO EXPERIENCE MANDATE* *EXCELLENT COMMUNICATION SKILLS MANDATE*

Uk Motar Insurance Largest Company is Hiring Graduation is Mandate Inbound Customer Service Uk shifts, 5days Working Sat/Sun Fixed Off Location - Noida Salary Up to 7 LPA Both Side Cabs are Available CONTACT AVNEET KAUR 8588840209 Required Candidate profile 1 YEAR INTERNATIONAL BPO EXPERIENCE MANDATE* *EXCELLENT COMMUNICATION SKILLS MANDATE*

Uk Motar Insurance Largest Company is Hiring Graduation is Mandate Inbound Customer Service Uk shifts, 5days Working Sat/Sun Fixed Off Location - Noida Salary Up to 7 LPA Both Side Cabs are Available CONTACT AVNEET KAUR 8588840209 Required Candidate profile 1 YEAR INTERNATIONAL BPO EXPERIENCE MANDATE* *EXCELLENT COMMUNICATION SKILLS MANDATE*

As a Senior Analyst/Team Lead for WFM Capacity Planning, your role will involve leading a team to optimize workforce utilization and improve efficiency. You will work on developing and implementing capacity planning models, collaborating with stakeholders to provide data-driven insights, and designing scheduling strategies to maximize productivity. Your responsibilities will also include mentoring team members, staying updated with industry trends, and maintaining relationships with key stakeholders. Key Responsibilities: - Develop and implement capacity planning models to optimize workforce utilization and improve efficiency - Lead the WFM Capacity Planning team to achieve business objectiv...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Hiring Team Lead for domestic process Location- Zirakpur Salary- 25k to 30k Exp -4+ years experience with bpo industry and must have exp as a Team Lead also Call/WhatsApp@7986969965

Hiring for International Voice Process & Service desk - Pune/Bangalore/Hyderabad Min 1yr International Voice Exp or Service/ Technical Desk Exp Mandate Rotational Shifts | 5 Days WFO Salary: 5.5 to 7 LPA F2F Interview Only Call Ms. Latika: 9810996899 Required Candidate profile Need excellent communication Skills | Graduates Only UAN Check is Mandate Need immediate joiners Whats App Resume: 9810996899

Customer Support – International Voice Process Location: Bangalore & Pune 5 Days Working, 2 Days Off Both Side Cab Facility Graduation Mandatory Salary: 3.75 to 5.75 LPA HR Mayur-7357769199

Hiring Immediate joiners!! Gurgaon and Noida based leading MNC BPO: Manya: 6386120495 Vanshika : 8527699283 In case not able to connect WhatsApp your resume @ 9451173720 Direct Interview with Company HR's *No Placement Charges* Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-5.5 LPA (16-37K In-hand) 6:Excellent Spoken English Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

Job Title: Team Lead Location: Ghansoli Experience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call Centre Industry: Customer Service - Inbound Employment Type: 6 days working 1 rotational week off Roles and Responsibilities: Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. Manage change requests and ensure smooth implementation. Work independently with minimal supervision to meet business objectives. Foster a positive and collaborative team environment. Ensure team clarity on KRAs and in...